DeWalt Guaranteed Tough Redemptions

A joke – Purchased a pole saw back 2 months ago and still waiting on my battery. Something has to be done about this. It’s simply misleading advertising.

DeWalt's "Guaranteed" Redemption is False advertising – After contacting DeWalt regarded their Non-Redemption System over 3 months - I have found like others. it dose not work. I have talked to Sydney Took about this, they said they will talk to the DeWalt Rep. DeWalt's "Guaranteed" Redemption is False advertising - Next step I will talk to the ACC Fair Trading.

Scam redemptions – Wish i could vote zero stars. Been waiting 9 months now for my redemption. (2 x 5ah batteries) Rang Dewalt 5 times now. Always say sorry, there's been an issue with delivery, you will receive them next week. Still waiting 9 months later. Total SCAM. I have spent over $10,000 on Dewalt cordless tools. Don't be fooled by their scam promotions.

Been waiting 7 months for a work light redemption for buying an automotive kit – I got my redemptions for several other products, albeit with quite a long delay. Every time I contact them to get this latest redemption resolved I get ghosted. I don't expect to ever see it.

SCAMMED – I purchased over 2k on Dewalt products to qualify for a lawnmower, the company didn't have any stock, by the time I got my product I missed the redemption date by 2 days. I contacted the redemption team numerous time for them just to say the promotion was to successful but they offered nothing in its place. Dear DeWalt Customer, Thank you for… Read more

your enquiry on our recent Mower Redemption.

Unfortunately we are unable to process your request as we no longer have any stock of the mowers available for this campaign.

This campaign was a limited time offer, while stocks last and due to its success we had to close all redemption claims at midnight 24th September.

Regards,

Still waiting after 3 months! – I bought a Dewalt DWE7491-XE Table Saw from United Tools on 13/11/2020. The redemption deal included a DWE560-XE Circular Saw. I registered my new tool with Dewalt and applied for the redemption on 25/11/2020. I received a confirmation email from Dewalt the same day, stating that I should allow UP TO 45 working days for the delivery of the… Read more

redeemed product.

I thought this seemed like an extremely long time to send out a package. Well, it has now been almost 60 working days and still NOTHING from Dewalt.

Dewalt products seem OK, but their customer service appears to be quite poor. Their redemption scheme would, so far, appear to be little more than a SCAM, although they could prove me wrong, I hope!

Anyhow, from my experience with Dewalt to date, I won't be rushing to buy anymore of their products!

If you want excellent customer service go with Festool. Great products and fantastic service culture and people.

Dewalt - delivered on redemptions – I have purchased a lot of Dewalt products over the past two to three years and have participated in 15 plus redemption offers and have received all but one ( p.s was not really concerned about that on anyway ) but one day at a tool retailer i spoke to a dewalt rep he apologized for not receiving the redemption and said some claims can slip through… Read more

the cracks but a simple email notifying that you have not received your redemption will fix the problem.

DeWalt - Big promises turn out to be empty words. Very disappointed – On the 23.12.2019 i purchased 2 TSTAK boxes at Bunnings. The Bunnings employee mentioned that there is currently a promotion and that i would get a free tool bag per redemption from DeWalt. I thought that was a great deal and bought another two TBOX's. To be honest i needed them but also got excited about the free tool bag. When i had some time… Read more

after the holiday stress i filled out the redemption forms. That was on the 09.01.2020 if i recall correctly. Definitely within the timeframe of the redemption. Shortly after that i received a confirmation letter confirming it. Part of the confirmation email said " redemption item will be delivered within 7-14 business days. Please note delivery period may vary as per the stock availability due to high demand." so i thought i would just give them some extra time.

Nothing happened until the start of April so i thought to contact them per email. I wrote to them asking what is going on with my two bags and why they haven't been delivered yet. Until now no response what so ever. This is far from customer service and i will make sure next time to spend my money on a more reliable brand and business partner.