Digicam

HORRIBLE – My camera was completely out of focus once returned from Digicam. I had to pay a second service to fix their mistakes. Will share with as many as I can.

Excellent service – Had camera and a lens both in for repairs. Their communication was fantastic. Over Christmas/New Year/Covid period, they had problems getting the parts they needed to complete the repairs ... but they kept me in the loop with regular updates of where the two jobs were. Worked with me as I went interstate for a month - still kept me up-to-date and… Read more

accommodated my request to hold the camera until the lens parts came and was repaired. Offered to send me the gear (as I live 300km from them) or if I preferred to hang on to them until I was able to go to them. Every person I spoke to was polite and was able to give me the information I needed. Very easy to work with. From past experience they do great work. I would have NO hesitation using them again should the need arise

Great service and comunication – Great service and comunication during the repair of my camera. Digicam kept me informed at every step and when more information was required with the fault they were quick to contact me.

Excellent People To Deal With – My Sony DSC-RX-100 Camera was not doing what it should, heard about Digicam, rang them and they said they could repair it, had it back for about 2 months and it developed a similar problem, sent it back to Digicam and had it repaired under Warranty and this time i'm sure the problem is solved. The Digicam staff are excellent to deal with and get the job done, i would not hesitate to use their services again.

Pulled out all stops to get my camera back for trip! – My Sony RX100VI needed attention. My reseller CameraPro sent it to Digicam but it got delayed in transit and took over a week to get there which could have delayed it getting back before I was to leave on holiday. But Toby and the team got stuck in and ensured it was done in time and also had it expressed couriered direct to me the day before my… Read more

deadline. And this was all done under Sony’s warranty. I could not be happier with the outcome and I have no hesitation in recommending Digicam and CameraPro who followed it up for me too. Thanks all.

Quick resolution of a warranty claim – I neede to have my Sony camera reaired under warranty. My dealer referred me to Digicam and i found the instructions of how to send it off easy to follow. From there each step was efficient and able to be tracked and my camera was returned within 10days in perfect working order. Can't ask for more than that.

Digicam Deliver on two different occasions – Excellent communication, excellent timing and excellent repair work. Everything to like about this company. We have used Digicam twice. Once for a warrantee job and again for a dropped camera. Excellent all round.

Wonderful service , from the front desk on – I was referred here by Camera House .Digicam offered great service, kept me informed of costs, time frames and progress. Free postage was an added bonus that was much appreciated as I live in the country Claire

Fantastic service from start to finish – I used Digicam to get my camera serviced. They arranged pick up from my home and prompt return. I was updated throughout the process. Very happy with the service provided.

Fantastic service – Fast, easy and efficient. My camera was replaced no questions asked. No fuss, I am extremely impressed as most other companies make you jump through hoops. Thank you Digicam for making life easy for those needing camera repair or replacement.

Great customer service – I had to send my camera to Digicam for a warranty repair. They were fantastic. Organised collection and delivery at no charge to me, great communication throughout the process and did everything they could to get my camera returned quickly. I highly recommend them.

Waste of time - cannot follow instructions at all – Had my a7sii with a sensor issue, sent it off through Sony warranty, they couldn't figure out how to replicate, said camera was fine and sent it back, replicated the fault within minutes of receiving it back. Spoke to sony who offered me 40% off a new product, so I bought an A7III, approx 9 month later from shutter broken, spoke to sony and sent… Read more

off to digicam again, they said couldn't find the fault but DID replace the CMOS block and sent it back to me, tested as soon as received and issue STILL THERE, broken shutter, call sony and explain the issue and request a brand new unit, they say it has to be diagnosed again... I explain this company can't figure out what to do to replicate fault although providing the same information 4 times on how to do it. 6 weeks later I still don't have a camera and only after I literally had to argue and yell at the lady on the phone ohhh NOW they see the issue that was written out to them multiple times. Sony now are to provide me a brand new camera but still waiting on approval from senior management or some crap. my advice, avoid this company if you can. In short, months of waiting and losing business because their 'TECHS' cant read the instructions they ask you for....

Professional, reliable and friendly service – Digicam's personal service is impressive. My Sony RX1R needed to be couriered from interstate. Throughout the repair process I was kept informed via regular email. My camera was repaired efficiently and under warranty. Thank you Digicam, I have no hesitation in recommending you to anyone who needs specialist camera repairs.

Super happy with my camera – my camera was scratched and had been dropped, super happy when I got it back it was in imaculate conditon. And how quickly it got sent back after payments were made. Thanks so much again.

Great Service – I have had to send my Sony a7ii on two separate occasions for separate issues to Digicam. Both times the camera was repaired under warranty. I was always kept informed of progress and the faults were rectified. Very happy with the service and quality of repair.

Photography is my passion ! – Just to say a big thank you for repairing my camera. I love my photography and was so worried until I found your company on google. You are so professional. You made my work so easy by picking it up and dropping it off. Wow you packaged each item so carefully. I am so thrilled, so impressed. I am off on a holiday to Israel, Jordan, Egypt and Dubai. I leave on the 8th of Nov. Thanks and wish you all God's blessings.

camera repair experience – Recent repair was carried out within the time frame advised. When there was a small delay because of parts supply I was sent an update message. Their staff were helpful when I made my initial call by phone. Well done Digicam.

Extensive delays despite advertised 3-8-day turnaround – I have sent 2 cameras and 4 lenses for repair at Digicam all up in two separate jobs and have encountered extensive delays both times. I now have a lens that has been with them for 6 weeks and will now be another 2-4 weeks due to parts. I understand that they are reliant on part providers but there is a big difference between an 8 day turnaround and 2-2.5 months.

Very happy – Thank you to all staff at Digicam. I received my lens today and all seems to working well. I very much enjoyed your swift responses to my queries and your help in getting my lens repaired. A delight to do business with you. Thank you.

Better than expected – My camera was sent to Digicam for a straightforward repair - power on/off switch needed replacing. Great communication, job done, camera returned just in time for outback road trip departure, only to find it had a focus problem which had not previously existed. Two weeks and 4000km covered before I had opportunity to return camera to Digicam but… Read more

not before I’d read a few disturbing reviews from a couple of dissatisfied customers who’d had to return their cameras to fix previously nonexistent problems, resulting in further expense.

I had been shocked to find the cost of my original repair to be about half the purchase price of my camera when new and seriously worried that I was about to have a similar experience.

However, all that worry was for nothing!

My camera was sent back to Digicam, focus reset, and returned to me at no further cost - a great relief!

Digicam returned a faulty camera after repairs – I sent a Canon XF100 video camera to Digicam for repair. The fault was with the zoom function where the camera would adjust the zoom erratically without input on the rocker switch. Nothing else was wrong with the camera. I was able to record video with excellent sharp focus in auto-focus mode. Besides the zooming issue the camera was in excellent… Read more

condition and only used occasionally to capture video of family and pets.

I got the usual repair quote that stated that I need some of the electronics changed. The complete left hand side cabinet with the electronic circuit had to be changed. This made sense since the zoom is controlled by an electronic circuit. $470 for the repair. Job number 131277.

The camera was returned with the zoom function fixed but a new fault that was never observed was introduced. The camera was not able to focus properly in Auto-focus mode. The focus was very soft and inaccurate. I sent the camera back for Digicam to rectify the problem. The person I spoke to at Digicam assured me that the camera was checked before sending the unit back to me and that such a fault would have been picked up by the technician and it would be added to the quote for repair. When the camera was returned, I simply removed it from the packaging, which had no evidence of any physical damage like an impact, and recorded a short segment to see if the zoom function was working. To my horror I discovered that now the auto-focus was very soft and inaccurate. I repacked the camera and contacted Digicam. They instructed me to send the camera back to them.

When Digicam received the camera for the second time, they confirmed that the auto-zoom was not working properly and quoted me a further $800 because apparently now the lens needed to be changed after the camera was sent to Canon by Digicam to have the optics aligned. I was told that initially it was an alignment issue and that the camera optics simply needed to be aligned. Now I was being told that alignment is not possible because the lens has been damaged. Digicam suggested that the camera was dropped but in the same breath told me that Canon was not able to find any evidence of any physical damage.

The reality is that I sent in a camera with a specific fault and it was returned with an unrelated fault that was not present at the time of sending the camera and according to Digicam not present at the time of quotation for repair. Looking at other reviews I see that others have had similar experience.

Digicam at this point don't want to take any responsibility and I have been told that they are waiting for the report from Canon, at which time they will call me again to further discuss this matter. I was offered the option of claiming from my house-hold insurance for the faulty camera. Apparently Digicam can sent me a letter of some sort for the insurance company. I will have to see what they have to say next. I will keep updating this review as this saga develops. Hopefully I will have something positive to say.

July 2018 update. Unfortunately I have nothing positive to add. The fact is that I sent in a camera to be repaired with one single fault and Digicam introduced another serious fault that they now want $900 to repair. Their promise of fixing anything they break during repairs is useless. I was told that the amount to fix the new problem, which didn't exist before the camera was sent in, was to much for them so they are more than happy to return a useless piece of equipment. I am tired of phoning and arguing with these amateurs and getting a new version of the sad story every time. Don't use this company, you will only be disappointed. Many of the other reviews contain similar experiences as that what I had with Digicam.

Excellent service – My faith in repair places has now been restored. I was initially hesitant about shipping the camera but now can give you only praises. You kept me updated on what was happening: when parts would be available and how long it would take to repair. When I asked that delivery be postponed as I would be overseas, you took note, and my camera arrived the day after my return. Any queries were answered immediately. Great service.

Sony RX1RII returned as a brick after repair under warranty – The issues I reported for repair under warranty were: 1) SD card slot playing up (sometimes could not read). 2) Batteries drain fast. But I suspect that may be just the way the camera is. 3) Blurry focus. I suspect that it was may be my picture taking approach or just the camera. Digicam identified that the grip also required replacement… Read more

(but I did not notice this but I took their advice).

When I collected the well-packaged camera after work and checked it over, let's say that I was less than pleased, to put it nicely, when the following was detected upon testing (refer to this dropbox with video of the issues and pictures!

https://www.dropbox.com/sh/xoher3dle8e3vum/AACv0EeyXeu3d-WmAr8gACx7a?dl=0 )

A) After switching-on the camera, the screen remains black and you can hear the camera trying to work, but the screen is off.

B) The EVF will not raise up at all. It is firmly stuck in the camera. Even when you normally put the EVF back into the camera there is a little bit of 'play/give' as it clicks in, but there was no play. It is tight in.

C) The replacement grip is very poorly attached (lifted edges).

Obviously this is a monumental screw-up. The Digicam Service Form says it was tested successfully! How in the world could this have passed testing as it does not work?

Besides these issues, I have no idea of any other potential faults introduced by Digicam's repair. This camera has been returned in a non-functional state. When I sent it for repair there was probably only one true fault with it (the SD card slot) as others were either the camera specs or limitations, but it is now a worthless brick.

Now having to work with Sony on way forward.

February 10th 2017 Update: Second chance and they still fail

I cannot believe it. Digicam was given a second opportunity to fix its failure (noted earlier). It was clearly noted that the camera needed to be returned before my overseas departure on Sat 11 Feb. Sony said to contact Digicam as they are the authorised repairer for this camera. So after repairing for the second time….Digicam decides to send the parcel to me on late Wednesday 8 Feb from Adelaide to Canberra by normal mail. Why even bother sending it when normal mail would not arrive in time! Digicam said that they could not send to a Parcel Locker using Startrack (and they have nil Express service), but https://startrack.com.au/insights/delivery-options-what-should-i-offer-my-customers indicates otherwise (Startrack is owned by Australia Post). Parcel will have to be returned to sender as nobody will be able to collect the camera (resend when I get back into the country).

Since Digicam failed to repair correctly the first time around, you would think that they would have pulled out the stops to rectify the issue (how difficult is it to get an Express Post satchel?), given that the initial camera repair was with Digicam on 11 Feb (camera returned to them). That’s 1mth to fix a warranty issue.

Since Sony is responsible for using Digicam, I have cancelled all my immediate Sony purchases. No more future purchases of Sony products. Sony warranty provider is just not up to scratch.

Digicam even had the nerve to request (before the first incident) that I give them a perfect review score on the Sony follow-up survey on their performance.

Very upset/stressed that things like this could even happen. That’s twice consecutively they have screwed up.

March 6th 2017 Update: Second and third attempt fail! Digicam introduces more faults not there before!

After returning the camera for a second repair (when it came back to me as a brick), I had advised Digicam of the urgent nature of the camera repair now that I was about to head overseas. So what did they do? A few days before I had to fly out they sent the re-repaired camera back to me from interstate by 'normal mail'. Low and behold, I had left the country before the camera was received. The initial repair failure had taken too much time. So the Post Office rightfully returned the camera back to Digicam.

Upon my return to Australia, I had instructed Digicam to send the camera to me as I could now be in receipt of it. When I opened it up I started doing the standard testing to make sure everything works. To my shock there was another introduced problem, one that had not existed before all this repair debacle! The setting for continuous autofocus no longer works. This was a setting that I had consistently used before.

So what does this mean? Well, back to Digicam the camera goes and some significant words were had with Sony Australia for having this useless company as their only authorised repairer. It has been a nightmare trying to get a reliable repaired camera from these guys.

A Plus customer service – Had my 2 Nikon Coolpix cameras serviced and repaired by Digicam. I live in country Victoria, so prompt pick-up and re delivered to home was amazing. The workmanship was great. Communication via email and phone was so refreshing and fantastic. I have not experienced professional service and support like this for a very long time. I highly recommend Digicam. Cheers Neville.

Communication is a strong point – Having an expensive DSLR I have now had 2 services done and the Digicam experience far outweighs the other. From the moment that you make and enquiry you are actually seen as a valued customer! This unfortunately is quite rare. They are based in Adelaide but offer free freight anywhere in the country. I do not live in SA but will choose to use them in the future. Communication and effort they put in.