Downies Collectables

One auction they sent me someone else’s items, which I had to mail back. Shame on me for fooling me twice, but tried a second auction and $500+ worth of items have never turned up and I cannot get any update or information from Downies via any of their supposed points of contact. Won’t be a 3rd time. Only get a stat because I can’t give them 0 stars.

Good packaging - padded packaging with bubble wrap, hard cardboard to protect, no bending of the product, cash note in protected hagner sheet made in England Need a bit of patience to wait for the product. Would be good if they provide interim update on the status, or put a remark for the products that need pre-order instead of current in stock… Read more

to adjust the expectations from buyer. However, customer service is responsive with status update. Got the product within a month of ordering, as genuine collector don’t mind to wait a bit.

Given 4 stars on the quality of the product received. Was a good bargain as they have end of year sales.

I'm actually quite surprised with all the 1 star ratings. I was a little apprehensive after placing my order & then reading all the negative comments. However, my experience & purchase through Downies Collectables couldn't have gone any smoother. I was very impressed with the prompt reply to an email I sent with the answer I was wanting to hear &… Read more

then the timely frame in which my order was sent. I was emailed when my order was ready for shipment with the tracking information. It was received in perfect condition & packaged well. I have no hesitation in purchasing from this dealer again :-)

I purchased a set of AFL coins that appeared to be 'in stock' online. After two weeks they still hadn't been posted, and I sent an email to Customer Service to query where my coins were. After receiving no response and reading the abysmal reviews on Google, I contacted my bank and initiated a charge back. I was very lucky to receive my money back… Read more

through my bank.

I received an email a number of days later from Downies, stating my item had finally arrived and was now in stock!!! It was then posted a few days later.

I would strongly recommend NOT purchasing from this company. They only order your stock once you've made a purchase which I find to be completely misleading and in my opinion illegal. An option to 'pre-order' would be much more truthful. From what I've experienced I will never shop here again and would strongly urge others to do the same.

If you read their Google reviews you'll find that some orders took months to receive, while others didn't receive their orders whatsoever.

I've just taken delivery of a 1:43 scale Biante model of the 2023 Bathurst 1000 winning Chev Camaro, 15 months after ordering it, but that's not the problem. I don't want to leave it in the case, so tried to get it off the plinth. The 1st screw came out easily, but I cannot budge the 2nd one!! I'm in danger of stripping the thread of the head of… Read more

the screw, and am becoming really frustrated.

Why do the screws have to be put in so tightly that you cannot undo them? This is not the only model I've experienced this with, but managed to get the others free eventually without breaking the plinth, which it looks like I'm going to have to do with this one.

Sorry Downies - zero stars on this one!! Not happy, Jan!

I 100% agree with the other one star rating reviewers on here. Downies don't really care about ethical standards,if it happens it happens,if it doesn't,well bad luck for the customers.Downies for me now are a go to of last resort when other really particular fastidious and professional dealers have sold out.lt is hit and miss with Downies.l placed… Read more

an order and paid.The coin quickly sold out and now on the secondary market is three times the price.A few weeks go by and I received an email saying they took too many orders and you will receive a refund. I rang Downies to say that this was not right l need the coin and if you make an effort you can get one,l don't want a refund.Ok said the supervisor l will ring you in a couple of days.Never heard back from her and a refund appears in my account.My advice to other collectors would be avoid them if possible,their sloppy don't care practices are too risky.

Damaged Model Car – Ordered a S Vangisbergen 1:18 scale model car, from Downies Collectables. After being on a waiting list (knew that when I ordered it) it finally arrived. Opened it up, and all the paint on the lip of the bonnet had chipped away, white paint, so looked pretty obvious. Got in contact, with pictures. Reply was, we'll offer a discount! Seriously, on… Read more

a collectable car, how much is it worth now to another collector, nothing! These of all people should know the value in, great condition pieces, and damaged ones. I have since had it replaced, after I sent the damaged one back. But, will not shop here again.

$3,500 order a month ago, still not sent? – Placed an order of model cars totaling just shy of $3,500 a month ago, these were for Christmas and ordered on the 14th November. The order is still yet to be dispatched, despite me following up multiple times over the last few weeks. The answer is always nearly the same, " team is working on getting the order out" "your order will be dispatched… Read more

shortly" etc etc. It is hard to comprehend the timeline for something relatively simple, and expensive. The after sales service and support is appalling.

No update on overdue purchase – Wish I read the reviews before ordering a purple poppy $2 coin !! Waited weeks only to be told they had no stock… Waited another 3 wks, no update or contact from them so emailed again. Now I been told they will let me know when it’s on the way??? They were fast enough to take the payment but don’t seem to care about fulfilling their side of the purchase.. be careful dealing with this company!!

Terrible Downies Purchasing Experience – I purchased some coin lots that had undescribed faults and sent them back for a refund ages ago, and I am still waiting for a response. They won't answer email communication and all I hear is crickets from them. Pisspoor response to say the least. I will be reporting them to the Australian Numismatic Dealers Association as they are not fit and… Read more

proper to be members there. Shame on you Downies, I don't know how you get away with treating your customers this way!

very poor communication and customer service – Bought a 1:5 Replica Helmet on ebay here is the timeline of events 29May purchase 3Jun I asked if actually had item, no reply email them on their website 7Jun ebay reply saying glitch in description, was a preorder only 7Jun I ebay reply request for refund 12Jun I email website for it due to no reply on ebay 12Jun requesting purchase details … Read more

13Jun details sent 13Jun Downies advise I have to wait for stock to come 14Jun I advise the error was theirs in ebay details as nothing about preorder mentioned in there 14Jun reply stating order cancelled 22Jun I email for refund confirmation no communication till 1July refunded

very poor communication and customer service, get there might have been a tech glitch but still

Terible service – No coin, no tracking number, no reply to emails or phone messages. I asked Paypal for a refund. Perhaps they arre just too busy to care about smaller orders

Ripped off on (Un)Lucky Dip purchase – Order a coin via their silver coin lucky dip. Advertised as saving up to $90. I paid $59 + delivery and receive a 12gm weighed Stirling silver coin, value about $15. Wrote to them explaining that this was not fair or right, no answer. There are far more reputable coin dealers doing much better service than this company, I know I will never deal with them again, and others should look around for a company that deals fairly.

Coin delivery timeline and communication is abysmal – Ordered coin on 7th November, one week out from Christmas and Downies still don't know when they are getting the coin. No disclosure when purchasing that the item may take this long to arrive. Customer phone line went to message bank multiple times over multiple days times. When I did speak to a salesperson they were excellent, however they still have no idea when I will get the coin but confirmed it would most likely not be before Christmas.

Ruined another coin release – Website is down for nonsense maintenance. Phones constantly engaged. They don't want your business nor do they care about 1 single customer. 88 years in the business and they stuff up constantly. DO NOT BUY FROM THESE HORRIBLE PEOPLE. They are so so bad at this .

Thankyou ANITA ( Downies phone Customer Service – Thankyou Anita from the bottom of our hearts ❤️ my husband Damien and I wanted to express our deepest Gratitude to you for being so kind and so Caring, Your kindness has not gone unnoticed..We just wanted to Say Thankyou so much for being so beautiful ❣️

Scammers – these guys are terrible i recieved a letter today stating i owe them $18 with an order number which i can't find. The strange thing is i have not bought anything off them since 2021 and always paid by credit card. The last time i delt with them they charged me 5 times for the same product so i sent them a very abusive email with a follow up phone… Read more

call and told them i was never buying off them again, and i haven't. Very dodgy stay away from this company.

Downies is Rubbish – Any release day, collectors, don't bother with Downies.You put coins in the basket and try and checkout it always comes up " site under maintenance" Sorry cannot calculate shipping at this time " Then "out of stock"by the time you waste your time.Ring Downies and they say we are not in the digital department they are working on the problems.Mind… Read more

you it has happened all year.After wasting your time with Downies, everywhere else is already sold out.They are also way too expensive.The other day l bought a silver Britannia proof $249, but later in the day all other sites had the same product for $225. If you want to give yourself a chance to collect the current releases avoid Downies or you will miss out.l have screenshots of all their schedule maintenance on release mornings and more.

How to leave half a star. These guys are awful – These guys are just awful. Constantly releasing catalogues well after the coins I want have sold. Waiting on the phone for over an hour. How hard is it to hire more people just for the release days? There's not many of them yet you're always under prepared. Chris Pavey is just an unprofessional meanie. Refuses to talk or listen. You're better off… Read more

at wynyards or imperial. Go on Facebook and join a numismatic group, anything but these guys. They're just no good.

Awful in Every Respect – Placed an order almost 6 weeks ago and I'm still waiting for delivery. The first excuse was they were waiting on delivery to their warehouse themselves. Which means they don't carry any stock of the items they claim are In Stock on their website. They did call me a couple of times, after I'd sent them emails asking for updates and answers, but… Read more

they didn't really tell me what's going on or why there was such a delay. The absolute worst shopping experience and never again.

3 months late, over priced – Order 3 months late after promised release date, no phone calls, email updates or a simple apology. Low quality common ancient coins sold for exuberant prices, look elsewhere!

Not happy! – I bought two coins from Downies, and received an email and receipt verifying my order. Two weeks went by with no updates. I emailed three times, with no response. I called and was told stock was delayed another two weeks. This afternoon, I received an email stating my order has been cancelled due to stock!! Very disappointing.

Downies Collectables Sucks – My letter to Downies after waiting for 5 months for an order. Still not received. To whom it may concern I am using the reply paid envelope sent to me with your catalogue because in my opinion Downies isn’t worth a stamp. I placed an order with Downies 0000883031, last year I believe. I am still waiting for this order. I received an email from… Read more

you last Wednesday 12 April informing me that the order had been sent to the warehouse for dispatch. So that was now three days ago. You know I order bullion from Bullion Now in Melbourne and I usually receive the order at my door within 10 days maximum. Also on Thursday this week I attempted to order some more coins from your website. However when I attempt to pay for the order a message appears…"%FIELDNAME" is required. ENTER AND TRY AGAIN. Basically I am unable to order because there is obviously an issue with your website. This issue occurred when I placed the above order and I had to make a phone call to place the order. When I was trying to place the order on the website I also attempted to use Paypal. I encountered another error. I was presented with a similar message this time …: %EMAIL IS REQUIRED. So I then rang your number and was told that the agents were busy but if pressed ” 1” I could get a call back…..bah …..the message kept repeating even though I did press 1. I hung up and I did not receive a call back and I doubt I ever will.

Frankly Downies SUCKS!

I will not be ordering from Downies again and the next thing I am going to do is copy this letter to Product Review.com.au because anyone intending to purchase from Downies needs to be forewarned about your incompetence and inefficiency which is off the scale in my book. How you manage to remain in business is beyond me. I have waited five months for the mentioned order and it seems that your staff has an attitude that leaves a lot to be desired. I suggest you examine closely your customer service and your website functionality because I would not be surprised if you are losing a heap or orders and customers. So from me you can take flying you know what at a rolling donut.

Poor misleading servic – Downies was horrific to deal with. Tell you anything to get your business and then did not honour the contract, complaint handing non existent, can’t even speak to the owner, sold my items under market value, making allegations up about the customer, rude and disrespectful. Zero interest in resolving any issues. I would give them a zero star if able.

Bad Management – I bought Coins, from the website and the website stated one per order, 4 days later Downies replied that they will refund my money back and then stated one per household. Never buying again.

Poor client services – Poor client services. In the habit of selling stock they don’t have. This has happened numerous times. When they do have items post can take months. Won’t shop there again.