Dream Home Art Union Questions & Answers

how can I cancel this subscription that I just signed in a shopping mall today 14/11/25

As you sell tickets Australia wide does your draw aid RSLs throughout Australia . If not , why not .

I would like to change my direct debit details.

How do I stop the automatic payments every month

what are the odds of winning

Why is it that the reviews on here from 10 months ago complain of only purchasing a one-off ticket, and ended up having several purchases for different draws weeks later, taken out of their bank account without any direct debit permission forms filled out, or authorised by voice? Your answer at 10 months ago was: That this was a general sales mistake, that had been rectified by your organisation and that people would only being able to sign up for subscriptions in person from now on, such as at shopping centres, so that they could physically sign the papers giving your organisation permission for direct debit (which you did not have previously). So why then, are there the exact same type of complaints at 9 months ago, after you had said that it had been rectified across the board 10 months ago? In one answer, you spun it to make it sound as though the customer had purchased tickets in more than 1 draw. That should not have made any difference, as the payment should have been processed at the initial time of purchase. Again, the customer did not give you any signed or recorded permission to direct debit any money from their account at a later date. This is not just a faux pas. But a serious and criminally negligent and possibly malicious modus operandi. To dip your fingers into a person’s bank account once they have made a singular transaction with you, is also proof that you are keeping their full Credit Card, Debit Card or PayPal details on your files, which is illegal. There is no need for your organisation to have anyones financial details on file in 2022. It is all done electronically and it is meant to be end to end encrypted. Unless of course, you’re signing up each and every ticket purchaser for your “charity” for a direct debit subscription without their consent. And even then, there are laws attached to that.

My questions are thus:

1) Are you using the legally required up to date and secure encryption software, supplied to you by your bank for your online business account for your online purchases and in any call centre offices? Or Are you using a simple database form that asks the customer for their account name/name on card and also asking the customer for their 3 digit access code on the back of their Credit/Debit card and performing a simple bank to bank transfer, like I can when I’d like to send my son or daughter some money. Except you’re doing it in reverse.

And if so:

3) How are you keeping personal banking information from Customers/Donators if the purchase was made with banking software supplied by your bank and processed as a one-off payment. Not an ongoing direct debit which would need a recorded with a scripted agreement to be read out and recorded, if by phone. While the customer agrees to those terms by answering YES, when you ask if they understand those terms, and YES when you ask if they agree to those terms. As you are now entering into a contract. Or to read and agree online to a EULA explaining that by ticking this box, you are agreeing to have our company direct debit your account for $xx.xx on these following dates, with final payment being $xx.xx ending on this date. You cannot just say: Ooops, our bad, we’ll fix that up for you. You have illegally entered their bank account and taken money without a legal agreement. Charity or not. That is stealing.

4) Why are you keeping personal banking information from one-off purchasers/transactions? Because you should not have them, the banks should. It’s encrypted for a reason. That’s why even at the grocery store, our receipts from the register and eftpos machine does NOT SHOW OUR FULL CARD DETAILS. I’ve managed retail stores. The last time that the store kept a copy of full card details was back in the 90’s, when the card reader went offline and we had to get out the clunky swipe machine that had 1 copy for the customer, 1 for the store to send to head office and 1 for the bank. But that is never ever done anymore. Even as a backup. Because it is far too dangerous for stores to have your full card details. That’s why the bank gives you an app or an add-on to your software suite that will make the transaction end to end encrypted. Even if you tick the subscription or recurring payment box and enter amounts and dates. Even if the customer enters their card details on your website. Even if the customer tells them to an operator over the phone, those numbers should never be seen in their entirety again by anyone in your company. Ever.

5) How are one-off purchasers being charged at a later date, even if they did agree to purchase in upcoming draws? I often enter charity draws online with Ozlotto. I add all charity draws, including sequential and/or future charity draws to my cart and bam. I pay for all. Of. Them. At. Once. As all purchases, including upcoming/future draws should be included on the same invoice with different draw numbers and dates, as one transaction. Legally, your bank keeps the details of that card. You should not be able to have access to it ever again, unless: Every single purchaser is purposefully being signed up illegally (misusing the banks software or using your own in-house database payment system) to a subscription direct debit agreement that they did not legally enter into.

I’m curious as to how you are still legally allowed to sell tickets. Even in the name of charity. We had to give receipts to every single person that was kind enough to donate for the Red Cross Door Knock. How are you keeping people’s card details and charging them illegally for products that they did not agree to weeks later? Please explain to me how this is an easy mistake to make by answering my questions. Although I’m a sceptic by nature, I’d really love to be proved wrong on this one.

Hi guys and gals @ RSLArt Union, Just wondering if you publish your financial outgoings towards supporting the war veterans with PTSD, and all expenditures the charity makes? And how VIP members could get access to that information? I am sure you agree that as a charity, transparency is as important as what you are supporting, and as such should be open to scrutiny and PROACTIVE in providing verifiable data regarding the financials of Where the money raised is GOING,& that the winnings advertised in your Lottos are truly won by RSLArt Union VIP members and that official procedure for the Lottos is followed and is observable and transparent so as to alleviate current and future contributors to this charity feel CONFIDENT about you, the charity and the lotto the charity provides through donating to the charity;RSLArt Union. That way you'll have the confidence of future potential contributors, which will not only benefit us, the donators, but also you, the charity, because I see by the many many reviews, way more slanted towards the prejudice that RSL Art Union is "shady" and/or deceitful and NONtransparent . Things that CAN be easily done by RSLArt Union and SHOULD be done in the name of transparency considering the amount of money we are speaking about here, subscriptions of $20,30,50 or $100 monthly, ongoing,indefinitely potentially adds up to thousands and thousands of dollars and, speaking as a current $50 VIP MEMBER for over 4years now, a majority of the people who participate in your charity are in the middle-to- low income bracket. If RSLArt Union didn't have the lotteries they run to generate the VIP members, I personally would not be contributing $50 per month for 4+ years, I definitely would have still contributed to the charity if you didn't run the lotteries, though it would have been UNDER $100 in total I would have contributed, not $50per month INDEFINITELY. I absolutely believe in supporting war veterans and PTSD, within reason and within personal budget restrictions and what would be considered reasonable to a reasonable person. So, in conclusion, DO you or CAN you make your Charity more TRANSPARENT to the public and specifically the VIP members, or financial contributors to your charity, RSLArt Union, paying attention to WHERE exactly the monies you collect for the veterans suffering with PTSD go?ie, specific projects or case by case basis. Also, Open,live, recorded and public evidence of the lotto's actually taking place, in real time,showing that all applicable legal procedures are being observed and followed. Also,subsequently showing evidence, without compromising the privacy of identifying information of the winners, of legitimacy of said lotteries drawn. This information is important in ANY charity and as such should be made available to the public and members. Surely this could only be of benefit to not only the VIPs peace of mind and ultimately, satisfaction who is contributing to your charity every month but LSO to you, the RSLArt Union charity itself in that it takes away any question about legitimacy and gives people a guarantee they are dealing with a well reputed organisation that supports a very valid and deserving charity - PTSD in war veterans. After reading the MANY reviews on product review.com.au I believe doing what I am suggesting will increase positive thoughts and therefore word-of-mouth, and that will ultimately result in more sales of tickets

I have been a member to RSL Art Union for several years now and have NEVER won a thing! Even down to the weekly$5000 VIP draw. Is this a scam or legit?

Has anyone tried their "Department Of Fair Trading", or whatever it is called in their State, to see if something can be done about these shysters?

I'm interested because I have just realised that I have been conned as well!

I only realised because it is the start of a new year and I haven't got as many transactions on my card yet.

Hoping someone had success