Easy Rent Cars

Pay for insurance that did not exist! – Had a month long holiday in the US, booked 5 seperate car bookings with this company. Insurance was supposed to be included in the booking, when I arrived at the car rental location, they advised there was no insurance and I would have to pay more for insurance. Challenged it with Easy Rent Cars post trip, they did not admit fault and became non responsive.

Do not use this booking website – This company is an intermediary and you are not guaranteed that a car will be available to you despite receiving a confirmation notice. I turned up the rental desk to collect my car at the car hire company notified in my Easy Rent confirmation to be told that they did not have a booking in the system. Customer service is not satisfactory, and… Read more

complaints area delays responses despite phone calls and emails. Still awaiting a refund. I will not be using the company again.

They are just an intermediary, even if you have a confirmed booking the end rental company will not respect it – I had a confirmed booking well in advance of the rental date. The day I arrived to pick up the car, the rental company (Europcar) gave me a lower category. Easyrentcars didn't compensate, nor gave me any alternative. I ended up paying more than if I had rented directly with Europcar

EasyRentCars: Booker be warned! #NoShowRentCars – EasyRentCars: Booker be warned! #NoShowRentCars Here’s my experience from June 2019 in Melbourne (Australia)... Horror story! Booked van with online car rental website - EasyRentCars one month before my rental, to turn up at the Europcar Counter, with no van available! To my surprise, the booking had been cancelled by Europcar, as the van… Read more

booked couldn’t be taken one way interstate.

EasyRentCars had received this cancellation from Europcar, but their systems failed to inform me!

Booker be warned - don’t trust EasyRentCars “Reservation Confirmation” email, because clearly it doesn’t mean anything!

With no van booking, I was forced to rebook at the daily rate paying double the original fee with Hertz!

What’s frustrating, is that after calling the EasyRentCars useless call centre, they sought to absolve themselves from error, suggesting this was Europcar’s fault and not admitting their system is a failure.

Further, they have no Australian call centre, forcing you to make an international call to Hong Kong, with staff who can’t speak English, don’t care and are reading off robotic scripted responses.

On complaining, they were quick to cancel and refund my original booking to absolve themselves from any liability, yet were happy to bill my credit card again to book with Hertz, at the last minute, expensive daily rate, double what I originally paid.

Now I’m claiming the difference between my original Europcar booking and Hertz booking. Ten weeks later I’m still waiting for reimbursement from EasyRentCars, with hopeless replies to my weekly emails, suggesting the matter has been escalated. Escalated any further and I think it will reach the heavens! Booker be warned! #NoShowRentCars