Edisons PlantCraft Triple Wood Wheelie Bins Storage Shed
VerifiedMPN: GBGWODPCW3DA1 review
I had high hopes for this nice looking bin cover from Edison’s. Sadly the quality is so bad it has literally fallen apart in the 4 months I’ve had it. Made from cheap 1cm thick wood and inferior fixtures the bin cover is not weather resistant as they say on their website. For a product costing over $400 I would have thought they could put some level of quality control into it to ensure it is fit for purpose. I’m having issues getting a refund as they have cited the recent winds in NSW as a natural disaster (even though the BOM haven’t ) and are not willing to refund. Photos show the state of my bin cover now as I wait for a more responsible resolution. Don’t waste your money on this; it is shocking.
Thank you Hana. I’m glad Edison’s have refunded the cost of this. I appreciate all involved to expedite this. Regards Linda
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Hi Linda, Thank you for sharing your feedback. We’re genuinely sorry to hear about your disappointment with the bin cover, and we completely understand how frustrating it must be to deal with a product that didn’t live up to expectations.
At Edisons, we take product quality and customer satisfaction seriously.
While our warranty policy does exclude damage resulting from environmental factors such as strong winds, we recognise that your experience raised broader concerns that warranted further review.
As a result, we made the decision to process a refund as a gesture of goodwill and to ensure we do right by our customers. This is currently being finalised by our accounts team, and we hope this resolution brings the matter to a close with fairness and respect to your time and trust.
Your experience has also been escalated internally for product quality assessment. We are actively working with our team to ensure that product descriptions, build standards, and expectations are better aligned going forward.
Thank you again for your patience and for giving us the opportunity to resolve this with integrity.
If you have any questions, please feel free to respond directly to the communication email so our customer support team can assist you and streamline the process.
Regards,
Hana Social media team