125 reviews

62% · 7747 · 38%


125 reviews
david2 posts

efax a company to be avoided

Keep away from these people they keep sending you rubbish and will not stop, and you hear horrible stories from people who can't stop them charging their card. I requested my account be deleted and no response - to be avoided.
PhillipGreater Melbourne (Inner), VIC

Great product, still going strong with excellent support!

Been using this software for 20+ years. I still have an occasional need for it, and it still works flawlessly! Able to run it on Windows 11 Arm, so compatibility is not an issue.
Had to contact customer support recently and got an immediate, professional & helpful turnaround.
DanielGreater Melbourne (Outer), VIC

Great customer service

Spoke to Nicole A to make changes to our account and she was very polite and helpful. Very easy to make the updates over the phone which were executed promptly.
BrianMurrumbidgee Region, NSW

Really Enjoyed the service

Easy to use and great support.
The fax service really helped us to increase our business.
no hesitation recommending eFax to anyone needing to send / receive faxes with a local are number.
Kap Sydney, NSW2 posts

Account enquiry

I was charged high amount in my account. Minh was nice but unable to inform me was unable to explain how the charges are once it exceeds faxes number on my plan.
Psychology practice
Psychology practice

Minh was super helpful

Noticed additional charges on my card and called Efax as I did not get a reply from the email I sent previously. Minh was super helpful and returned my call the next day following an investigation. I am grateful for Minh's assistance. Thanks again, Minh, for your patience and helpfulness. Show reply
Mark Pryn
Mark Pryn

Credit card acceptance

My new credit card was not accepted by e-fax. My support person diligently followed up and provided a solution within a reasonable time frame. I was happy with the solution. Show reply
JamesSydney, NSW3 posts

blocked account and had to provide card insecurely over phone before would unblock

Have credit card payment entry feature on web portal, yet require manually providing card over phone if account blocked because payment failed. That is all kinds of insecure for no apparent reason.
eFax   DM   
Old Mate Insurance
Old Mate Insurance Wide Bay-Burnett, QLD2 posts

Great customer service

I had a minor problem with billing and it was resolved quickly and satisfactorily by customer service adviser Eveldina. She was courteous and efficient, highly recommended service, thank you very much. Show reply
Happy Customer
Happy CustomerGreater Melbourne (Inner), VIC

Timely customer service

Quick to respond and answered my enquiry succinctly. Online support person was very courteous and helpful. Thank you Elizabeth for your diligence and fantastic customer service. Keep up the good work! Show reply
LC Club
LC ClubVictoria

Simple and fast support

I was in desperate to send an important fax and I did not have much time left. I needed to change the info on my account and update some information at the last minute. Gave customer support a call. Thanks to Minh, he was able to assist and update everything efficiently. Good on ya mate. Show reply
Kimberley M.
Kimberley M.South East Queensland, QLD2 posts

Great customer service

eFax has been a great service for my business and Eveldina solved my technical issue very quickly and tested it before advising me it was solved. I have not had any issues for the many years I have used eFax. Show reply
Leanne_newlineSydney, NSW

Great customer service

I recently needed help with our eFax account and was pleasantly surprised by their customer service. Sadly, good service isn't something I've come to expect when trying to get online help but this was definitely one of the best experiences I've had. My problem was solved efficiently with a good result, but more importantly with friendly and helpful communication. Show reply
C Lee
C Lee

Excellent Service

Nicole was very courteous and helpful. The issue was resolved within a few minutes on the phone. Thank you very much. I'm sure she will help others with the same service that I received. Show reply

Efax Issue

Nicole Anderson has been very understanding and reactivated our fax service. We had some payment issues but we are very thankful to Nicole for the understanding that fax services are for the Hospital in reinstating the critical services quickly. Thank you Nicole for your Service Show reply

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