Elecbrakes Electric Brake Controller

Elecbrakes have been a great product. I have been using the remote control Bluetooth accessory with them for the last 18 months. Noticed lately the screen had dimmed down to a point where it was barely visible. Contacted Elecbrakes. Sent it to them for testing. They replaced remote all within a week and a half. Great product and service. Show reply

I purchased the controller from BCF, and the box advertised a “10-minute install.” However, once I got home and opened the box, I realised it didn’t include the necessary cable—you have to buy that separately. There should be a clear note next to the “10-minute install” claim stating that a separate cable is required. I returned to BCF to buy the… Read more

cable, installed the unit, and it worked for about 30 minutes before all the trailer lights went out and the unit stopped functioning completely.

When I went back to exchange the unit, BCF told me they weren’t sure if they could offer a refund or replacement because it had been used for half an hour. They said I would need to wait for a response from Elecbrakes before they could do anything.

Now I’m left with no working controller and no refund. I’ve lost trust in this product and the customer service involved—I’ll be looking for a different brand from now on.

Good old fashioned Aussie customer service! I was having issues with the Bluetooth (brakes still operated perfectly - it just wasn’t showing in the app) outside of the warranty period and Elecbrakes offered to test the unit for free. When they found the fault, they replaced the unit free of charge and express posted it back to me. Highly recommend this company to anyone! Show reply

I gave it 2 stars because the unit was good when it worked for the first few times we used it, did what it was supposed to do. Now the unit will not connect to the remote or the App. Done all the trouble shooting it says to do, yeah nothing, I would say the unit is fried. Will be going a fixed system, won't waste money buying this product again.

Happy customer – Very happy with the product and very happy with the service. I came back for more. I think they just got another regular customer. And they do Afterpay. Happy happy.

Superb product – Easy to setup and works well on construction box trailer. It has been set and forget. I just change Program depending on the weight I’m carrying. Love how the braking is progressive as you push harder on the brake, the trailer brakes harder. Genius invention.

Unreliable and dangerous units – Have purchased 2 units and remote control. Very unsafe when your towing 3.5t on the back and the brakes stop working and can't connect again. 1 unit won't connect at all now, has been unreliable from the very start. Would not recommend if your towing all the time, can't beat the hard wired units. I have wasted close to $2000 and will be going back to the rearc systems.

Great product and support! – I have had the Elecbrakes unit on my van for over 4 years and it has worked well. The remote would not connect 3 days ago so I call Elecbrakes and they advised me to send it to them. I sent it on Monday from Albany in WA and it is now Wednesday. They have sent me a message saying they have tested the old one, it has a fault so they will replace it… Read more

with a new one free of charge. I receive notification just now from the courier that it's on the way. Wow, if only every company provided this level of customer service. Thanks Elecbrakes for a great product and support!

Good Unit and Works – I just installed the Elecbrake EB2 Controller on my Jayco Swan. I previously used the predecessor Elecbrake ELBC 2000. I found that the EB2 is slightly bigger and has only holes, not long holes to screw the Controller to the drawbar. Personally, I prefer the long holes as you don't have to be too accurate when drilling the holes for the screws.… Read more

The connection as promised by the EB2 that you just have to hold your phone onto it didn't work (even with BT, WIFI and NFC switched on on my mobile). However, connecting manually was no problem and the unit worked when I tested it afterwards. I usually like to remove the controller from the Caravan when I don't use it, but found that the screws strip quickly. Also the Box from the previous model is flat and makes it easier to store, this box is a hexagon and a bit awkward to store the controller in. All in all it is a good unit and I hope I get good use out of it for the next few years.

Failure to connect on bluetooth – Unit is about 1 year old - worked perfectly until I tested it today and it wouldn't make a blue tooth connection to remote or phone. How do I know whether the unit is working or not? (I think it is supposed to retain the old settings). Ofcourse with no bluetooth there is no override.

Do not buy – Did not work at all from time of install. App connected straight away didn't have drop out issues it just didn't work (even dialed up to 100). I had a caravan service centre and my auto elec both look at it to make sure it wasn't my car or user error, both agreed it was a faulty product. Now much fun having a 2.5 tone caravan pushing your car… Read more

down a hill without brakes. To add to this elecbrakes won't refund until they assess the unit and determine the cause, given its plug and play can't see how you can get it wrong. So now they have my money, the unit and no time limit on assessment period.

Good concept but just fails to deliver – The unit is simple to install and seems like it would be fairly resilient. However, the connectivity is terrible and the brakes work intermittently. The app frequently disconnects and for an added bonus it drops out every time you depress the brake pedal. In summary it’s a pile of garbage and I wouldn’t recommend installing it on a car for any reason whatsoever. Do not recommend, would give zero stars.

Was great now terrible – Worked well for about a year. Then mid drive the unit lost connection with my phone. Have troubleshooted everything. Used a different phone to connect, checked all plugs. There’s a fault with the unit and I’m now stuck in the middle of nowhere (Fitzroy crossing of all places) with no brakes!!!

Elecbrakes Brake Controller – Makes you proud to be an Aussie, Australian designed and made, was not looking forward to pulling new car to bits to hardwire brake controller I then saw this, ordered and it was here in 3 days, installed in less than 5 min absolute pearler thankyou thankyou thankyou, one very happy customer. Dale Savage Show reply

Elecbrakes Brake Controller and large boat trailers – I purchased an Elecbrake brake controller, together with a remote controller and a plug and play connector - all up price close to $1k. My reason for buying is that I like the concept, particularly with a new vehicle planned for next year and although more expensive than a standard brake controller, thought it would be a good fit. It was to go on… Read more

a new boat trailer (tandem axle and with a brake actuator, not a triple axle or over 4.5 tonne per the website guidance). I read the complete website and there was nothing to suggest it would not work with my vehicle. The main thing that induced me to purchase was the claim that there would not need to be any electrical work on my tow vehicle. There is a simple selector on the purchase site that asks you the plug type on the car and on the trailer - in my case it was 12 pin on trailer and 7 pin on car - and there was no caution that this may not work. To cut a long story short when I tried to hook it up, the brake actuator failed to operate. It turns out that any boat trailer with an actuator requires power to the trailer. The owner was helpful and responsive on the phone in explaining what was required to the auto electrician but it was clear that I needed to get my vehicle modified (changing 7 pin to 12 pin) adding additional cost, not to mention inconvenience, and pretty much negating my reason for purchase. What was extremely frustrating was that the company is well aware of this problem (apparently it happens frequently) and yet does not include any warning/caution on the website and does not believe it has any responsibility to do so. The controller is pretty disappointing. The battery apparently does not hold a charge for more than 5 hours, which means you pretty much have to use it with an electrical connection the whole time. I wish that I had simply stuck with the app - probably the worst battery powered device I have encountered. Once running, the controller is fine and seems to be doing its job, although the remote unit continually loses connection but in terms of boat trailers, the website is both incomplete and misleading. The Elecbrake brake controller seems to be fine for caravans but if you are intending to use for a boat trailer with an actuator for the braking system, strongly suggest you look elsewhere unless your car is already wired up with a 12 pin plug.