Escentials of Australia

STRAIGHT UP SCAM – Do not buy from this company. I attempted to get my money back when I discovered the essential oils are adulterated and not natural oils. The company copy-pasted his automatic reply to people discovering they have been scammed. This company knows the law and it is unlikely you can get your money back, unless you do EVERY step… Read more

correct from the beginning - please get advice before even trying. This company knows their scam well.

Most of the oils are terrible quality synthetic oils that don't even come close to the natural thing.

I intend to report this company to the ACCC to protect well-meaning consumers looking for genuine products.

I have always had friendly, pleasant service, great products and very helpful advice and support. Sometimes I have ordered the wrong product and they have always been more than happy to exchange for me. I am very happy with Escentials.

We've had Escentials of Australia as a supplier for around 3 or 4 years, the first year was a bit bumpy with comms and dodgy freight but we found the quality of their ingredients very high without ridiculous pricing so we tried to figure that into the purchasing strategy which was not ideal, however suddenly they upgraded their business because we… Read more

now have an account manager "Max" who is prompt and efficient who uses reliable couriers, and since then they have been excellent.

tread carefully. They do not reply to emails after you purchase

SCAM SUPPLIER – Do not buy from this company. I have reported them to the accc. They have dozens of bad reviews on google, people with the same experience of being sold synthetic products where it was advertised as organic or natural. They refused a refund and do not answer their phones.

SCAM SEND MONEY & RECEIVE NOTHING – WILL NOT REFUND MONEY, DID NOT RECEIVE ITEMS, DOESNT ANSWER CALLS. I ordered from this shop for the first time, they did not specify shipping so I assumed it was part of the cost of the items. Later I received an invoice for and additional 50% on top of my order. I requested a refund, a week later I received an email from [Name Removed] asking me… Read more

to send my CC details including CVC & expiry. I explained email is the least safest way to send CC details. Sent several follow up emails and made multiple calls per day to the listed phone number, no one ever answers the phone. I basically donated money to this company and will be following up with consumer affairs QLD.