Fast Direct Packaging

Ordered items 8/01/26 for stated delivery by 15/01/26, but order hasn't shipped. Like others have noted an Australia Post tracking number is generated but it is not collected. They don't answer emails and the phone number only leads to an answering machine stating you have called out of hours. Fast Direct Packing is a scam website

PLEASE REPORT THIS COMPANY TO COMSUMER PROTECTION if you havent received any correspondence. I placed my order on the 5th Jan, I emailed asking for an update. Got a sloppy response saying due to holidays and staffing issues there was a delay with shipping. Got a tracking number but nothing has been lodged with Australia post. I have since emailed and called multiple times but "get calling outside business hours"

Placed an order on the 3/1/2026 still waiting not answering emails quick to take money but no product they issue an Australian post tracking no but doesn’t work do not use this dodgy company

I placed my order on 6 January, and as of 9 February the products have still not been shipped. I have emailed the company twice seeking an update and have received no response. Nearly two weeks after placing the order, a tracking number was provided via Australia Post, only for half of the order to then be cancelled. This has been an extremely frustrating experience, and the lack of communication and follow-through is unacceptable.

I placed an order with Fast Direct Packaging on 2 January for a small retail order (two milkshake flavourings, one liquid cheese sauce, and two tubs of lollipops). Payment was taken immediately and I received an order confirmation. After nearly two… Read more

weeks of silence, I received an email on 15 January stating that my order had been shipped and providing an Australia Post tracking number.

However, as of 7 February, the tracking still shows “label created only” — the parcel has never been lodged with Australia Post. No products have actually left the business.

Since then, I have: - Called multiple times during normal business hours on different days — every call goes to voicemail claiming I’m calling outside business hours - Sent two separate emails requesting an update — no response at all.

At this point, there has been zero communication, no shipment, and no explanation. Marking an order as “shipped” when it clearly hasn’t been sent is misleading, and the complete lack of contact is unacceptable. Given the timeframe, I now have no option but to initiate a chargeback through my bank.

For context, this is not a complex or custom order, and even allowing for holiday delays, 7–10 business days should have been more than sufficient from order to delivery.

I would strongly recommend avoiding this company. If something goes wrong, you appear to have no way of contacting them and no confidence that orders are actually fulfilled once payment is taken

Suss company beware orders placed on 4th January ment to arrive latest 12th January after many attempts to contact them and every excuse they now don’t answer the phone it’s apparently outside business hours in the middle of the day and they don’t reply to emails they have my money and I have no product do not do business with this company ever… Read more

now over a month and I’m still waiting on my order that staff said would be going out two weeks ago no tracking yet so not even attempted delivery yet what a joke

Edit they work as fun foods direct and lasoo also no abn number reg for fast direct packaging checked previous invoice and nothing was on that either

More like Slow Indirect (What) Packaging as they don't even send it. I ordered on 8Jan and followed up on 21JAn just to be told they were too busy to fill my order so offered a refund so I ordered from Lasoo which tells me Items Dispatched from Fast Direct Packaging but I'm still waiting and wonder if I will ever see them. Avoid them and Lasoo it seems as well.

I placed an order with Fun Foods Direct Jan 4. Had to request a tracking number, they responded with a number, status shows still not in Aus Post system. No answer to calls nor email. There is different names associated with this company. The website states too many orders now, so not taking any more. Suspicious that this company is on the way out.

Never consistent. Some orders are shipped immediately, others take up to a month with no updates or communication. If you are a business don't trust this supplier, they will leave you hanging. Currently waiting almost a month for soft serve supply.

Placed order 6/1/2026 and received confirmation 7/1/2026. Followed up my order as had not been dispatched on the 13/1/26 and was advised of backlogs . . . .order was escalated. Followed up again on the 18/1/26 as still nothing dispatched and advised… Read more

same dribble as previously. Then on the 21/1/26 I received an email advising my order is cancelled and a refund issued. So have waited 15 days for nothing. Absolute joke of a company.

I ordered some cocktails mix. It was sent to the wrong address, when I asked the first time they said it was sent to my correct address, but it never came, then I asked them again they said it was sent to an address I've never heard of. They didn't even show me where they had sent it. And told me if I wanted it to be delivered to my correct… Read more

address, I have to pay for the extra postage cost. I think thay deliberately put an fake address in. So to say I did it. But I've gotta stuff before and it always came to the right address, I won't be ordering anything more from them.

We ordered all the items 06/01. I followed up 07/01 with Fast Direct Packaging and they said all items were in stock. I called them many times for tracking details and they just keep giving excuses about warehouse delays and short staff. Refunded 15/01 as the order still hadn't been dispatched. This supplier needs to give accurate information to customers. I definitely wouldn't depend on them for your event. Customer service is terrible.

Product arrived on time, easy to deal with, well packed, excellent to get some proper sherbet that taste great perfect on ice cream, good price good everything really, totally recommend

My package arrived like this and they offered a 50% refund saying I should have had insurance for a $15 item. This is not acceptable under the Australian Consumer Law

Paid for EXPRESS shipping. Item was finally sent 4 days after order was made. Still no answer as to why it took them 4 days to send it, SO where is my refund for the "express" shipping?

still haven't recieved my order I paid over 3 months ago. Been ringing the overseas call centre and haven't got a refund or a call back about my products I ordered

Ordered two large rolls of bubble wrap. Best price I could find and it was delivered FAST! Very impressed with the quality and speed of post, I will definitely order again!

Was put off by negative reviews but took a risk (but used PayPal) and made my purchase with an excellent outcome. Amazing prices (despite them seeming too good to be true) and products delivered very quickly. A happy customer. Show reply

Fantastic with very fast shipping and great prices, arrived when it was due to the day, full tracking and great communication, the cheapest on the market for what I was after, Show reply

If only you could rate 0 stars! – Made and order and got shipping info quickly. After a week though it was still awaiting shipping by the seller. So I emailed and they answered relatively promptly with a poorly worded email saying they have lost the order and apologising, assuring me it had been refunded. No refund was received and I followed up with an email that wasn’t responded to. Eventually I had to lodge with PayPal and got the refund from them. Do not order from here!!

Poor and slack – I made an order through Mydeal on the 19/04/2024. I am still waiting for my package to arrive. I’m not happy with the service or communication of mydeal or fast direct packaging

Do not purchase from this company – Placed order for delivery within Sydney over 2 weeks ago. They raised delivery with Australia Post an never sent the goods. Answers with email and phone call never came back with any answers accept to blame Aust Post. The order never left there warehouse. I am now awaiting for my refund.

Awful service and communication – Ordered something with express shipping to arrive before Christmas, they waited until the latest expected delivery date to inform me that the product was out of stock leaving me with no time to sort out a replacement from a reliable company. Then took multiple emails and messages spanding over a month for them to finally process my refund despite being told it would be processed 10 days earlier. Absolutely terrible service, don't expect much.

Perfect service always – As always my order was shipped fast, staff are always professional & friendly. I've been buying my packaging needs from them for a long time now and the quality & price is amazing! Show reply