Felton Grimwade & Bosisto’s

STAY AWAY FROM VICKS BRAND THEY HAVE TAKEN MY UNIT FOR TESTING, CLAIMING THEY ARE NOT AT FAULT, AND WHEN I ASKED FOR IT TO BE RETURNED SO I CAN CONDUCT EXTERNAL TESTING, THEY HAVE CLAIMED TO RETURN IT AND SENT ME AN INCORRECT TRACKING CODE THAT DOES NOT EXIST, confirmed by Australia POST. IT HAS NOW BEEN ONE MONTH AND STILL NO SIGN OF THE VAPORISER UNIT. THIS IS VERY UNPROFESSIONAL AND SHADY BEHAVIOUR....WHY DO THEY NOT WANT ME TO TEST IT EXTERNALLY? WHAT DO THEY HAVE TO HIDE? THEY ARE WITHHOLDING MY UNIT AND LIED ABOUT MAILING IT BACK TO ME! STAY AWAY FROM THIS COMPANY AND ALL THEIR BRANDS: BOSITOS EUKY BEAR BRAUN VICKS FGB DESERVES NO STARS! STAY AWAY IF YOU VALUE YOUR HEALTH POOR QUALITY PRODUCTS, POOR CUSTOMER SUPPORT They are the exclusive distributor of Vicks Home Health products including vaporizers, inhalants, and thermometers in Australia and New Zealand. That company is FGB Natural Products (Felton Grimwade & Bosisto’s Pty Ltd), and after our experience, I would strongly urge anyone to avoid both the products and the distributor entirely. We purchased two Vicks Warm Steam Vaporizers, trusting the brand to provide safe, reliable relief for our children but what we got was a nightmare. From day one: Both units were noisy, disruptive, and inconsistent, producing steam intermittently or not at all. One unit tripped the power in our home, raising serious electrical safety concerns. The second has now completely failed, unable to emit any steam at all, which is its basic purpose. These products are cheaply made in China, of low quality, and in our view, unsafe for use in children’s bedrooms or any environment where health and safety are important. But what’s even worse than the faulty products? The utterly disgraceful customer service from FGB. Rather than owning the issue and resolving it, they’ve done nothing but deflect, delay, and hide behind fine print. Emails including those directed to senior management have been ignored. Warranty claims are dismissed with excuses. Do not believe the 5 year warranty, it’s a marketing ploy because they look for any way to get out of supporting customers when there’s a fault! Not an ethical nor reputable Australian brand as Vicks’ parent company, Procter & Gamble (P&G), still tests on animals, despite mounting ethical concerns. The vaporizers contain questionable materials, and there are credible warnings about their safety around infants and toddlers including build up of mould. This isn’t a one-off bad experience this is a reflection of a broader systemic failure from both Vicks and their Australian distributor, FGB. Their refusal to take responsibility shows they care more about profits than people. Avoid Vicks. Avoid FGB. Your health, your children, and your money deserve better.

Date of experience: 10 June 2025 Edit