We had lino tiles laid over the old ceramic tiles. We are very pleased with the result and the efficiency of the work done by the layer. We initially had reservations about how successful it would be but we are delighted. Show details
Relating to Mildura FlooringXtra (proprietors: [Name Removed] and [Name Removed]). Some parts of the flooring job were acceptable, but many aspects were very poor. The skirting boards are already peeling away from the walls weeks after installation. The final price more than doubled from the original quote ($19,000 quoted, approximately $42,000… Read more
charged). There was limited transparency regarding how these increases were calculated. The additional costs were introduced at a critical stage of construction, when changing providers was not a practical option, and declining the increase would likely have significantly delayed the project. As a result, I felt I had little realistic choice but to proceed, which felt intentional and calculated in order to manipulate a difficult situation.
Communication was inconsistent. When contact was made, staff were polite enough, but long periods of ignored correspondence were common. Emails and phone calls often went unanswered for weeks or months. I literally had to repeatedly beg, plead, and grovel to get any form of response. Most concerning is that the job remains unfinished. Despite assurances that the outstanding work would be completed, there has been no meaningful follow-through. The most recent weeks of attempts to arrange completion have gone unanswered for months on end, even when I tried to mediate through Flooring Xtra head office.
In my view, this does not meet the expectations of services being delivered with due care and skill under Australian Consumer Law.
Based on my experience, I would not recommend this provider. Flooring head office had no success in remediating the situation, which gives the appearance that Mildura Flooring Xtra’s poor performance and behaviour are celebrated internally as a company value.
- +2
Damien of Elite Flooring Xtra Sunbury went above and beyond to help us during Christmas shutdown. He opened the store especially so we could get what we needed not once but twice. He did not rush us and let us take our time making the best selection… Read more · 1
for our very unique project, and even took us through to the back to see if there was any stock there which may suit our needs. I cannot thank him or recommend him enough! Knowledgeable, friendly, professional and willing to assist. Will be recommending him to anyone who needs flooring. Thank you Damien
Follow-up · Seems people are wondering what the “unique” project was and how the product performed. I built a set of steps at my mum’s home leading from inside the house to the alfresco. The step down was pretty big. Mum was finding it difficult to manoeuvre and it was a matter of time before it caused an accident. This was the outcome. With respect to… Read more
Reviews with attachments
This is their idea of fixing a floor that they laid and won’t allow me to load video of all the sharp corners left from their skirting that they installed, terrible service and would not recommend them unless you want to be ripped off
- +4
Our kids are living with hazard floors as this company won’t take accountability. Worst decision ever with this company… – At the beginning of our experience, we loved it, the flooring colour was great credit to the supplier and cost was good. We recommended Keilor flooring xtra to multiple friends and family and now we have told our family who was going ahead with them to pull out! Extremely disappointed with the service and communication by Flooring xtra Keilor… Read more
owner [Name Removed] and the internal management team especially [Name Removed]. We had flooring completed in 2020, during the installation the installer burnt our carpet in two rooms, used a grinder to cut our skirtings and tiles in the bathroom/ toilet to allow room for install. The carpet was fixed through the store however fast forward to 2021 the flooring in the dining and living room was lifting. This was reported to the Keilor floor which the installer came out and tried to fix the issue by using a liquid to flatten the boards again and using our concrete blocks to harden this (image attached).
Yet again end of 2021, the flooring has risen more and more along with the flooring moving in the kitchen which then showed a short board, this was reported yet again. The store sent out the installer again and the supplier to have a look at the issue which the supplier advised that there was two areas in the entire house that had some caulking completed. Following this information, the Keilor store communicated to us that this was due to us caulking the flooring and now waived the flooring works. We provided multiple images, information and videos to the owner to show that this was done day of installation by the installer. He continued to advise that this was our fault, that we do not caulk hybrid flooring to allow for natural movement and expansion. This we understood as my partner and I are both in the construction industry yet the store owner spoke to us like we have no idea.
From early Feb 2022, we had sent an email to the head office of flooring extra, until recently April we finally had received a response from head office which advised the store owner advised that the flooring is waived as we did not complete the caulking through them. However on multiple Occassions we have been advised this is not the case at all. Our email has been dismissed by head office not only on the workmanship but also on how the store owner “who is individually owned franchise” treated us as clients.
We have requested higher management to be involved now as it seems no one cares about our issue we have. We have two small children and the flooring is becoming a hazard to them.
I’ve never ever placed a bad review for any service I have had before even if it wasn’t the best however due to the lack of accountability, communication and dismissal from the head office we are so fed up. We will not let this go at all and will keep spreading the word of the bad customer service and workmanship from this company, franchise.
STAY AWAY FROM THEM!
Hello Steph, As previously communicated, this… Read more (+2 replies)
I am so annoyed about the lack of information given, about the finished height of the laminated flooring. The fairly new expensive verticals are now too long, the bedroom and the linen cupboard doors had to be shortened. The rise from the bedrooms and lounge room were unexpected. Cutting into the surrounding metal frame for the back door, was… Read more
definitely unexpected. The finishing strip between the dining and lounge rooms, could have been done much better. There is now a sizeable and unacceptable gap, between the carpet and the strip. I explained this to [Name Removed].
Hi Jeanette, We are very sorry about this… Read more
- +4
We built with Arden Homes in 2018 and in 2019 received handover. The carpets we installed by FlooringXtra, its the Trology Carpet-Cloud Bay from the manufacturer Major Carpets. 5 years on and our carpet is lifting in multiple places in the house. When I emailed Flooring Xtra i was told that their installation warranty is 12 months and that they… Read more
are happy to provide a quote for re-fix. What I comprehend is how a carpet would deteriorate during a mere 5 year window, It has to be either a very low quality carpet that has been offered or poor workmanship of installation or both. The Trology Cloudbay Carpet I mentioned above was a Category 3 carpet offered at an additional cost of $3,520 with an ultimate undelay, again in lieu of a standard underlay.
11/4/25 - Got a response from this shody company as below, mentioning that the Carpet is non defective and their installation has no issues /problem. The company has tried to offer a 'good will gesture' for me to spend $1870.53 (my portion) to fix the carpet lifting in multiple areas of my home. You can also see my response to them below. PLEASE STEER CLEAR FROM THIS COMPANY, UNLESS YOU WANT TO PAY TO GET THEM TO RESTRETCH AND INSTALL YOUR CARPETS DOWN THE LINE IN FEW YEARS
Hi Manjula, We sincerely apologise for this… Read more (+2 replies)
Latest follow-ups
Our flooring was installed almost 2 years now,… Read more
over that period , poor preparation has proven to be a nightmare . Our flooring has gotten worst month by month. At the very beginning there were a few issues that have now multiplied. I do not recommend Flooring Xtra. Go elsewhere but always do your own research on the company and READ the reviews. Update on the floor:
I did have a call from the head office wanting more information because of the review, which I provided. I invited them again to come and see all the issue 1st hand. I was advised at the time ,that I would get a callback soon ( within 2 weeks)This was 2 months ago. I also had a flooring expert come through our store and to add salt to the wound ,he advised me that EVEN the wrong type of flooring was recommended and installed in our premises.The flooring was suitable for residential use . This was installed in a small retail family business. The issues with this company continues to pile up. Not sure how some people can sleep at night. I will provide some photos soon . In the meantime , stay away from this company until they show some care and acknowledgement. All for now…
Follow-up · The issues continue to multiply Still No resolution no folllow up . No care factor.. very Sad ( they have lost so much more business from me and family)
Follow-up · I had an email from flooring xtra , I requested respectively for someone to meet me on site to view and discuss issues , DEAD silence followed after that..
Follow-up · Hello everyone ,who is following my review on Flooring Xtra. Well the photos seem to have got their attention. I was contacted by the retailer from… Read more
Hi Tim, We are very sorry about this experience.… Read more (+8 replies)
Avoid these people, worst experience I have ever had, disgusting & appalling job, 2 young contractors for what i was told was a 3 day job, ended in 2 weeks & on going after that for a time the floor was not done properly to start with it was not… Read more
leveled, before starting the job, of putting down vinal planks, when job started a plank was cut around a bubble in the skirting board, i was not happy with this & spoke a shop worker who came & looked at it & told her we would fix it, i was told not to hold them up, the pulled up the plank, the contractor came back to that piece to fix it later, some work was done the floor grinded down & some more floor pulled up again not right cement dust everywhere not cleaned up, gear left all through the house & mess, the workers turned up & when I left they skived off some where not here to do the job paid to do, the worker held everyone up while he entertained his un invited girlfriend into my house while laying 1 bedroom floor that took all day, then left leaving cement dust everywhere to be cleaned up & floor washed. I came to the house to find my house was left unlocked all night, my hose left running all night, my garage door left open all night. They had broken a vertical & the whole track had to be replaced, there was glue on the vertical 1 young worker was outside with the vinal planks in a heap turned over face down scraping the glue off on the cement, the was glue on cupboards, skirting boards, glue & dirty hand marks on my beige suede lounge, my polished dining table was scratched, had glue on it & covered in cement dust. The workers grinder & vaccume broke & he ran around trying to get another one most of the day,Their car dropped oil all over the lawn while here for 2 weeks The floor was not sealed the first week, the worker came back following week to seal it. This young worker had said that he wasn't going to make any money out of this job, so obviously he could not care less that my house was uninhabitable & he had inconvenienced me & where i was staying, because of a careless attitude, I was not happy with the floor it was not right so he had to pull up most of 2 bedrooms, all hallway, most of dining & lounge room floor again, more cement dust & floor grinded down in those places, was still very uneven & not right, every day they came & left after me to somewhere else not doing the job they were there for, the floor was left like this all 2nd week with nothing being done & 1 worker left in the house by himself on the last day with other worker nowhere to be seen, when the other worker turned up he said he was now ready to work they the used every piece of flooring, left mess & cement dust all through the house not cleaned up, When floor was finished, vinal planks over lapped, planks not joined together properly with gaps, planks looked old & filthy dirty like down for years, slippery, shiny, all marked, 4 people could not get off what ever was on the flooring including shop owner, worker, rep of company & my self, rep looked at the floor & took photos obviously faulty, entire house floor had to be pulled up again by shop owner & 2 other people took all day to do & regrind to get glue off the floor, more cement dust, pieces taken out of floor where patched to put flooring down. Those places had to be patched again by the next flooring people before work could be done, Everything from beding, cupboard shelfs, furniture & walls had to be cleaned & washed, 12 months on still flooring problems due to floor not being leveled in the first place, shonky work, workers suppose to be their best I had not been able to put my house back together because of the flooring being continuously pulled up & replaced, because of shonky work by previous contractors I had to engage another company to put down more flooring causing me continuing stress & anxiety.i feel like I was used & lied to for his own convenience. Would not recommend these people, shop staff said taking product off the shelf. The young contractor also contracts for himself. Never again, people beware
Follow-up · I tried to manage the stress as best way I could as I had a lot of other issues happening at the same time which did not help anything. The most annoying thing was that the contractors did not seem to care that they were inconveniencing me by not doing the job as they were suppose to.The biggest inconvenience was that I had to stay at another… Read more
Hi Joan, We’re sorry to hear your experience was… Read more (+1 reply)
- +3
Flooring Extra, located somewhere in Geelong should cringe! The workmanship in this new home is appalling. The colour laid to that selected ( through a building company) varies to the point they are completely different… however the builder refutes… Read more
this and puts it down to dye lots….. I’ll leave that up to you to decide. Give this company an Xtra wide berth. NOTE: the first of these pictures is the selected carpet, all other photos are of what’s laid. How building companies and the likes are allowed to do these types of things to consumers who pay a premium for both product and service is completely beyond me.
Follow-up · This is a new build, clearly the installation is appalling. My only option is to have it removed and replaced by another company. Going by the lack of response to my post from Flooring xtra, I would say the customer service is equivalent to the installation itself….
Hi Les, We’re really sorry to hear about your… Read more (+1 reply)
Positive reviews
From the moment we walked into Simon's Flooring Xtra, the team was exceptional. They made the entire process—from exploring flooring options to the final installation—smooth and stress-free. Dylan, who handled our installation, was incredibly professional and clearly committed to delivering top-quality service. He went above and beyond to ensure… Read more · 1
every detail was perfect. I would highly recommend Simon's Flooring Xtra to anyone seeking a truly professional and seamless flooring experience.
Fantastic – Great service, ladies in the Richmond shop were incredibly helpful and a breeze to work with in every aspect of the job. We would definitely recommend. Thank you Show reply
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Measurement Calculation – Ferntree gully store Vic - Requested the in-home free measure & quote for hard flooring, agreed. Office communication was fine to clarify the quotation and the instalment appointment which was installed professionally. The only issue, left with one full box of un-used FlooringXtra at installed price, measurement wrongly calculated. Show details · 1
Negative reviews
Would not use again, nor recommend. Had a few quotes for Vinyl Flooring for apartment, & chose [Name Removed] from Tatters Flooring Xtra, as he had v. good reviews; advised grinding, skim coats & acoustic underlay would bring the floor up to cover gaps under skirting & level the floor. The acoustic underlay he also advised as sound proofing for… Read more
apartments. We had the flooring sound tested, & it passed easily at half the cutoff level, so did not need that, plus the flooring did not come anywhere near reaching most of the skirting, so i had to redo most of the skirting. Biggest problem was the flooring was not level. I can see hills & valleys, & had to put padding under some of the furniture. He reluctantly, eventually came back to look at my concerns, & did not see a problem with the leveling. Mind, that would have meant redoing the whole thing, & we had all our furnishings in. He did admit he thought the flooring would come up higher with the skirting. He did agree to fix a couple of minor things & get some spare flooring, and i never saw or heard back. Been a few months now, but i was not surprised. Not happy with the fact that someone with his experience could get it so wrong, then brush it off. I now know i should have gone with one of the other quotes, who gave a different approach to the job. So i am now stuck with something that will always annoy me.
9 hours to carpet 3 bedrooms. Unnecessary extra joins everywhere. The carpet layer spent alot of time in his van urinated on the bathroom floor got aggressive when my wife asked him if he was ok absolutely disgusting to deal with anyone I just paid someone else to redo it what waste of $4k you should be out of business Show details
Hi, We are very sorry to hear about this… Read more
Dreadful. Avoid – Please Avoid A very aggressive company. Seems to be more of a trap to keep your deposit, rather than a flooring company. I employed OConnor Flooring Extra to put down $12,000 worth of Hybrid timber. As a sign of good faith , I paid almost double the required deposit of 30%. I had a distressing phone call saying that, as I was almost 1 day late… Read more
in paying the balance, the job which had started yesterday, would stop. I would also lose "every penny" of the $6,500 deposit paid.
Why would a company escalate conflict so aggressively?? Would it possibly be to retain thousands of dollars of customer funds??
Please be warned Deal with OConnor Flooring Extra only if you want to lose your money and your mental health. Luke is the owner. What a cluster crunch
Hi, We are very sorry to hear about this… Read more
Recent reviews
- +5
Do not use this company!! No communication, incredibly shoddy workmanship. A four day job at the cost of $16,000 is still ongoing after 4 months. Layers are totally incompetent and have never done a full days work. When they do turn up it’s for two… Read more
hours. Even their manager at Cranbourne admitted it’s the worst job he had ever seen. Have had an inspection by another company and they agree. Layers have tried to rectify some of the areas four times and they are still not right. Still waiting for faults to be rectified and competed. I’m considering VCAT and other options.
Follow-up · Not resolved. The house is on a concrete slab and had some areas of tiling and others carpeted. Almost all the house has had the new flooring installed. The ply put over the concrete was either not fastened correctly and/or in some areas the ply was warped or of varying heights. After the flooring was installed there was a very noticeable… Read more
Avoid if you don’t want to deal with poor management – I’ve mentioned several times to admin that I’m living in the house, but when the worker arrived, he didn’t seem to know and wasn’t prepared for moving furniture. That caused some unnecessary confusion. Also, I had made it clear to the admin that I’d be away the week after the scheduled work dates. I was told my “little house” (which honestly felt… Read more
very rude and unprofessional) wouldn’t take more than three days, so it would be fine and they told me the job is booked for 3 days just in case any extra jobs. But then only two days were actually booked, not three, which was frustrating. I adjusted my work schedule to be home for three days, but the job couldn’t be finished in 2 days and had to be pushed into the next week. The guy who came to do the job told me he is only booked for 2 days on the day. If the three days had been properly scheduled as promised, the job was completed within the promised timeframe.
On top of that, there were more delays because the wrong color skirting was brought. It just felt like poor planning all around.
I also had to chase for updates multiple times when asking if anyone could work on the third day, which wasn’t great. Yet, when it came to payment, I was chased very quickly!
I’m happy with the actual work done on the floors—it looks great—but the process was frustrating, and I wouldn’t recommend this company.
Hi Carol, We are very sorry about this experience,… Read more
Very poor after care indeed from Flooring Xtra – Update: it has now been 2.2 years and the flooring is wearing very badly. The joins have buckled, not just in one place but in all different rooms. Avoid this at all costs, don’t make the same mistake I did choosing this product. At first this flooring was great. 1 1/2 yrs later a piece has broken off. I emailed them expecting this to be under… Read more
warranty. They didn't answer, I had to follow up to get an answer and the answer is it is not covered under warranty and they won't fix it. Can't believe I paid nearly $18,000 for this level of service :(. Not recommended at all. Flooring is also very loud, wish I had stuck to carpet. Very poor after care indeed from Flooring Xtra. Update: flooring xtra did finally give me a piece of scotia which I had to pick up and then replace myself. It is not an exact match but close.
Hi, We are very sorry to hear about this… Read more
The last place you'd want to go for carpets or blinds – Shop for your carpet or blinds anywhere but Flooring Xtra. Their carpet layer started by placing his ghetto-blaster in the doorway of my office where I was trying to work. All my complaints about his screaming heavy metal at nose-bleed level, including my oncoming migraine, were dismissed with a taunting laugh. Then, despite us specifying the… Read more
precise style & colour to the manufacturer, Flooring Xtra came to install blinds of a completely different colour. We refused to accept the blinds of course and they've refused to return our substantial deposit. Life's too short to deal with people like this.
Hi Marcin, We are very sorry about this experience,… Read more (+2 replies)
- +1
Avoid and shop elsewhere – Easily the worst experience I have ever had during during my years of renovating and building. We had carpet and hybrid flooring installed to our new build. Both had issues soon after, but over time the hybrid flooring issue has been getting worse. Earlier this year, we contacted the store and had the manager come to inspect. He admitted the… Read more
installation job by their installers was "terrible" and pointed out multiple issues, before saying he wasn't going to do anything about it unless we paid for it to be reinstalled. He also added it wouldn't be a warranty claim as their installers hadn't installed it to the manufacturer's specification. We've made multiple attempts to re-engage with the manager and have attempted to escalate this by emailing their customer support email address but all attempts have been ignored and we will most likely need to pay for another company to rip it up and start again. After the stress this has put on our family, both emotionally and financially, we won't be using this company ever again and will be sharing this experience with anyone that is considering buying flooring.
Hi Craig, We are very sorry about this experience,… Read more (+2 replies)
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Incredibly disappointed – I’m not one to typically write a review but I feel compelled in this instance. Flooring Xtra installed loop pile carpet in our new build house. The carpet looks great but for a very poor join in middle of the hallway. It’s an extremely unfortunate place to have ordinary workmanship as we walk over it several times a day. To their credit, when we… Read more
first raised the issue they sent an installer out to (try to) fix it with no fuss. However, the installer wasn’t able to rectify the issue and said that section of carpet needs to be replaced to fix it properly. Their product comes with a lifetime installation warranty that includes replacement so we thought we would wait a couple months to see if we could come to terms with the modest improvement the installer was able to make. We couldn’t, it just looks terrible and is all we can see when walking down the hallway. *** Note the pictures are flattering, it looks considerably worse in person***
We subsequently asked the Flooring Xtra's Warranty administrator to replace this section and the administrator is now saying that the floor was "installed to Australian standards" and can "provide a quote" for its replacement. This is in spite of already having admitted it wasn’t up to standard when they sent an installer out the first time.
Hi Tim, We are very sorry about this experience,… Read more
Don’t waste your money or time. Ongoing bad experience – Purchased our Hybrid Flooring from Bayside Flooring Xtra, Victoria Point QLD. Unknown to us they quoted one product and invoiced another product turns out we don’t actually know what product was laid, but it is falling apart and held together with sticky tape in areas. We are currently going through Flooring Xtra who keep stuffing us around.… Read more
They have sent 3 groups of floor layers to inspect and all say that it needs to be replaced. They then sent the manufacturer of the Invoiced product out who walked in the door and stated straight away that it was not their product. We are getting nowhere as head office keeps fobbing us off stating it was a Flooring Xtra Franchise (we were not aware of this) but that shouldn’t make a difference. We find it strange that only one person in the whole of Flooring Xtra knows anything about our case (not even the manager of the Company). Very frustrated at this point and will have no option but to take this matter to outside of Flooring Xtra to try and get our flooring replaced.
Hi Karen, We are very sorry about this experience,… Read more
Excellent – Ben at flooring xtra in Albion Park was very helpful , we had our carpet replaced with vinyl tiles in Kiama. Ben and his team were great, we highly recommend them. Show details · 1
Old fashion honesty and quality – Yallah flooring Xtra , from the second I walked in the store right up to the completion of the job I was confident and worry free as Ben helped me understand the product , went out of his way to meet my deadline and he did easily he made me comfortable and confident I was getting the right product and that it would be installed by the deadline and… Read more · 1
he delivered best customer service I’ve had in retail in over 30 years not to mention honesty and quality from a man that knows his product!!
- +1
Wonderful experience – Friendly service by Jess, it took several trips taking samples home to live with to make an informed decision. It was no trouble for Jess with full understanding of the importance of our decision. The product is beautiful and easy to work with. I rate Willetton flooring Xtra very highly, and thank them so much for their service. Mark Barrett Show reply
- +1
Nightmare – Townsville store, [Name Removed] had no interest in coming to see what was going on straight after install in nov 2023 had a dodgy building contractor who used these guys. But even before the builder vanished and it failed final inspection [Name Removed] had no interest in coming to see what was going on. Now will qbcc but terrible service experience, would not recommend
Hi, We are very sorry about this experience, could… Read more
Happy with our hybrid floor – Warwick from Eltham Victoria Flooring Xtra was very helpful. We were happy with his quote and very impressed with Nick from Healesville who did the job for us. He was so organised and completed the kitchen/family room hybrid floor in one day. It looks fantastic. He even got rid of our creaky floor! Show reply
Terrible customer service – The flooring guys did an ok job on the floor, or so I thought. I paid extra to have the floor levelled in the worst dips (concrete slab, but had some high and low spots). They levelled one corner but didn't bother to level any other spots and now the floor has started to sink in places. I phoned Brett to request they come back to fix it, and he… Read more
refused. He blamed me for not paying for the whole floor to be levelled and said he would charge minimum $400 to come out to fix the spot, but more than likely it would be more than that. He also has a really poor, patronising way of talking to customers. Comes across as a bully. Disgraceful customer service. Never again. I don't normally write reviews, but don't want anyone else to have this happen to them.
Hi Victoria, We apologize that your experience was… Read more
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Hi Steve, We’re sorry to hear your experience was… Read more