General Pesty Solutions

Scam company under many aliases. ABN 30 658 448 198. I contacted Pest Control Chelsea for a rodent problem and wasp nest at my home in Seaford VIC after finding them through Google (“Pest Control Chelsea | Fast 24/7 Response | Emergency Experts”). Someone attended the same day, which initially seemed great, but the overall experience became extremely concerning.

The service was later invoiced under multiple different business names including 'General Pesty Solutions', 'Property Maintenance Services', 'After Solutions' and 'Dhamark Pty Ltd', with invoices and correspondence coming from generic Gmail accounts. I could not clearly establish who the actual business was, and staff openly stated they operated under “multiple business names” and “many websites.”

During the visit, the technician placed chemicals into the roof cavity and removed several internal light fittings using a metal tool to access the ceiling space, leaving visible damage to both the light fittings and surrounding plaster. Powder used for the wasp treatment above our front door was left all over the entrance, walls, windows and ground with no cleanup or advice provided regarding chemical safety around children or pets.

We were charged $1210, significantly higher than expected from the phone estimate and 6x the market rate, despite the second story of the home not being assessed or treated.

After returning from a holiday a few weeks later, the rat activity was not only still present but noticeably worse. When I contacted the company to arrange the promised follow-up visit, I was repeatedly redirected to a “complaints department” instead of being allowed to make a booking. I was transferred between multiple people, calls were circular and confusing, and nobody would clearly identify the business name when answering the phone. I was told they would not come back to my property another time as they had already come once and done "all they can do"

Concerned by the situation, I contacted another pest service for a second opinion. Their service was professional from start to finish — they completed a full property assessment, identified multiple untreated rodent entry points, explained the products being used, provided a written report and warranty, and resolved the issue properly for $185 - None of this service was provided by Pest Control Chelsea. They were shocked by the previous service and advised the products used appeared to be inferior consumer-grade products not consistent with normal industry standards.

When I formally raised concerns about the ineffective treatment, excessive pricing and damage caused to my property, the company became hostile and argumentative over the phone, repeatedly interrupted me, denied responsibility and then hung up on me. My later complaint was rejected on the basis that I had engaged another pest control company. They have responded saying "they waive any liability for any damages". I have requested follow up with multiple emails and this company has refused to respond or engage.

Based on my experience, I strongly recommend avoiding this business or any associated names. The multiple aliases, unclear company identity, poor workmanship and unprofessional handling of complaints raised serious concerns for me.

Their Phone number is also linked to multiple business names with multiple complaints: https://www.reverseau.com/0466695051.html