Has anyone had trouble getting responses from this company. I've ordered tweezers back 10/1 I've still not received them. I've emailed them 3 times & absolutely no response
I bought a pink hairbrush for $40. It has fallen apart. Company has NOT responded to emails. If you try ringing, mailbox is full and cannot leave a message. ***AVOID BUYING FROM THIS COMPANY***
Products arrived on time and as ordered. Ordered a Nail nipper and a Cuticle nipper which where both blunt when they arrived. We are trying to get the Nail nipper sharpened and I have asked to return the cuticle nippers for a refund twice by email but no response at all! Disappointing products and after sales service.
Reviews with attachments
Faulty product and unable to contact seller – I bought large Zohl nail clippers for $129.95. However, they do not cut paper, much less nails. I had bought the smaller clippers from this company a couple of years ago, and they work well on finger nails. On 22 March, I emailed the company requesting information on returning the large clippers for a refund, but have had no reply nor have I been able to contact them by phone. The voice mail states that the mail box is overflowing.
Love it. My mum and son have hard nail and it has cut through really well. I like it's compact size. Fells really good quality.
Excellent product – Excellent product. Bought for my husband who has arthritis and can no longer cut his finger nails and these did the trick. Sharp and easy to use. Highly recommend. Only negative would be it doesn't come with a cover need to keep in the plastic box to protect.
Solingen slant tweezers – Happy with the solingen slant tweezers. A pleasant change from the cheaper ones I've tried.
Solingen toe nail cutter – Purchased German made toe nail cutter from GermanManicureSets.com.au. The quality is excellent, it’s very sturdy and sharp. Dispatch was immediate and was delivered to rural WA within a few days.
Latest follow-ups
I can't fault this product and was delighted with the service. I ordered before Christmas but the set I wanted was briefly out of stock and there was a chance of it not arriving in time. The company made a personal phone call to explain and offered… Read more
the option of selecting a different set so they could meet the deadline. I didn't really require it for Christmas and left the order as is and it was sent exactly when they predicted and arrived in good condition when expected. This degree of service really surprised me - well done team!
Follow-up · The set I chose was - ZOHL Germany Nail Clippers Set M Quality is great - so much better than what I can find in my local area. Packaging was as good as any. The actual set is really compact and just what I wanted for travel. Second set I have purchase within a year :-)
I bought a steel nail file & it is great. It also has a steel handle which will never break. It works very well. The Company was easy to deal with & delivery was quick. Thank you.
Follow-up · The nail file works very well. It is easy to use. The grit is really good. Very happy with this product.
Hey there guys, ordered 2sets of tweezers from german manicure sets, thinking they would be top notch, unfortunately, they are not!! One was ground correctly, grabbed hairs great, the second , was ground incorrectly, and only touched together at one… Read more
side, and would not grab hair! I Have previously purchased better quality items at a much lower price, from the local chemist ! Worse still, after emailing the company about the product, they asked for a photo of the product in question, which I supplied, and to date, there has not been a reply! Steer clear of this company !
Follow-up · The tweezer would not grip hairs consistently, A replacement tweezer would have been acceptable
Positive reviews
Fantastic handcrafted stainless steel manicure set from Germany presented in a beautifully crafted soft leather pouch. It will last a lifetime with cleaning and proper storage after each use. Thank you.
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Excellent product - the only one that actually lasts. I brought one with me from Germany in 1981 and it only broke at the beginning of 2025. So it lasted for more than 40 years. None of the other products sold in Australia can compare. This is an amazing product and I will purchase more for my family in the future. German Quality!!
I have used German Manicure Sets all my life. It lasts for many years and still going. I am retired now. I because of the quality I often buy new ones for my family and my best fry.
Negative reviews
Executivegrooming.com.au.. States “SAME DAY SHIPPING’ on website !! Ordered, paid immediately.. No contact or dispatch notice after days, so tried to contact via email and phone only to be completely ignored.. asked for a refund through email many days later and transaction was never processed at their end.. no contact received through this whole process.. extremely poor customer service..buyer beware..
DO NOT BUY FROM THIS COMPANY! I ordered a manicure set through Amazon, but German Manicure Sets addressed it incorrectly, even though Amazon had my correct address. The package was returned to the sender — and it seems they have a habit of doing this. They never responded to any of my emails or messages, not even through Amazon. Fortunately, because I purchased through Amazon, I was able to get a refund.
The product I purchased was sent to the wrong address. I never received it. I did receive a photo from Australian Post stating it had been delivered to some address in NSW.
Recent reviews
⭐️⭐️⭐️⭐️⭐️ I recently purchased the ZOHL Solingen Cuticle Nippers (10 cm Stainless Steel) from GermanManicureSets, and I couldn’t be happier. The delivery was surprisingly quick, and the item arrived exactly as described. The quality is excellent — you can truly feel the care and craftsmanship when you hold and use it. It’s rare to find a product… Read more
that meets your expectations so well, and this one really did. I’m very pleased with my purchase and would warmly recommend this store to anyone looking for high-quality manicure tools.
I purchased a set of nail clippers and a file in a leather pouch. The quality is superb and the cutters are sweet to use. No rough edges left on the nails. The file is very good. No regrets and will return for future gifts for family. Chris
Purchased a fantastic water bottle for my wife's birthday, which she absolutely loves. The furry cover is great and the water bottle stays hot for a long time. It also delivered to Australia in less than a week, which was great.
The brush is great to twist. However, it did catch in my hair, so I cut the little blobs of plastic off the end of each strand and it twisted the permed hair for straightening without catching. My hairdresser also contributed to the appraisal as I purchased the brushes for two young trainees that are learning to blow dry short hair. Thank you.
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I purchased two manicure sets, one for myself and the other for my partner and we are impressed with the quality and durability of the steel and the presentation of your products in real leather cases.
I have had my manicure set for 10 years. I recently lost my tweezers from the set I was ecstatic to find that I could purchase them separately as a replacement. Unlike other products the precision and sharpness after 10years is flawless.
I have also been scammed by this company. I paid for a nail file on the 6th February 2025 and have not received the product and phone calls and emails go unanswered. Do not purchase from them. Learn from mine and other people's bitter experience.
I would give this company a minus 5 if I could. I have ordered products and they aren't responding to my emails and have not sent my order or provided shipping updates. I am going to report their ABN to the different authorities.
I don’t recommend ordering directly from their website. I purchased a manicure set and had to send multiple emails just to get the return and refund instructions. The item was returned and confirmed delivered to their address two weeks ago, but I still haven’t received my refund and am still waiting for a response. Really poor experience. That said, I’ve ordered from their eBay store several times before over the years and never had any issues.
I just had to write to tell you how THRILLED I was to receive to receive my new tweezers. I'd broken a pair which I've owned for over 50 years; and after a lengthy search I found your perfect replacement. I can't adequately express how happy I am - they're 99.9% identical (my old was from Hoffritz), and now I see how my old tweezers were ready… Read more
to be retired anyway. Your price was more than reasonable, and I appreciated the shipping updates I'M A FAN!!! Thank you!
I would like to change the toe nails clipper for another pair – The jaws on the toenail clippers don’t open to do the toenails The hand nail clippers. The Jaws are bigger.
Top Quality money saver – If I’d known about these German manicure sets before I could have saved myself a lot of money. They are the BEST nail clippers. The blades cut thru the nail with such ease. They’re really worth the outlay!
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