I purchased three hot water bottles that were defective; when I emailed them about this, with invoices, I got no response - even after two follow-up emails. Terrible customer service!
Excellent quality, and the item was exactly as described, which a wonderful surprise. So many online retailers just don’t deliver on quality, items look fabulous when photo shopped, but look nothing like the item you thought you were purchasing. Thank you for being authentic.
I bought two combs from German Manicure Set. 1. Hercules Sägemann 8.5” Comb Hand-polished from pure ebonite with zero snags or sharp seams. An absolute game-changer for effortless daily styling and healthy hair. 2. ZOHL 5” Comb with Leather Pouch The ultimate pocket-sized carry from GermanManicureSet.com.au. Seamless ebonite teeth protect your scalp, wrapped in a sleek leather case. I could not have been happier.
Reviews with attachments
Faulty product and unable to contact seller – I bought large Zohl nail clippers for $129.95. However, they do not cut paper, much less nails. I had bought the smaller clippers from this company a couple of years ago, and they work well on finger nails. On 22 March, I emailed the company requesting information on returning the large clippers for a refund, but have had no reply nor have I been able to contact them by phone. The voice mail states that the mail box is overflowing.
Love it. My mum and son have hard nail and it has cut through really well. I like it's compact size. Fells really good quality.
Excellent product – Excellent product. Bought for my husband who has arthritis and can no longer cut his finger nails and these did the trick. Sharp and easy to use. Highly recommend. Only negative would be it doesn't come with a cover need to keep in the plastic box to protect.
Solingen slant tweezers – Happy with the solingen slant tweezers. A pleasant change from the cheaper ones I've tried.
Latest follow-ups
Hey there guys, ordered 2sets of tweezers from german manicure sets, thinking they would be top notch, unfortunately, they are not!! One was ground… Read more
correctly, grabbed hairs great, the second , was ground incorrectly, and only touched together at one side, and would not grab hair! I Have previously purchased better quality items at a much lower price, from the local chemist ! Worse still, after emailing the company about the product, they asked for a photo of the product in question, which I supplied, and to date, there has not been a reply! Steer clear of this company !
Follow-up · The tweezer would not grip hairs consistently, A replacement tweezer would have been acceptable
Follow-up · Guys,,, don’t touch anything, offered for sale, by this company! Almost a year later, and still not a response , regarding misalignment of the tweezers purchased.
These non-rubber hot water bottles take some getting used to but are superior to rubber because they will not perish. Very pleased with the purchase.
Follow-up · Still a very happy customer a year later.
Has anyone had trouble getting responses from this company. I've ordered tweezers back 10/1 I've still not received them. I've emailed them 3 times & absolutely no response
Follow-up · I still didn't get a response or refund. Since I've made several orders. Have arrived promptly
Positive reviews
I was hesitant to pay this amount for nail scissors but I am very pleased with this product. Great accurate cutting. I am looking forward to them lasting much longer than cheaper alternatives.
After researching the benefits of boar-hair hair brushes I found the most reasonably priced good quality products were at German Manicure. Good product, reasonably priced and realistic postage. Would recommend.
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Fantastic handcrafted stainless steel manicure set from Germany presented in a beautifully crafted soft leather pouch. It will last a lifetime with cleaning and proper storage after each use. Thank you.
Negative reviews
I bought a pink hairbrush for $40. It has fallen apart. Company has NOT responded to emails. If you try ringing, mailbox is full and cannot leave a message. ***AVOID BUYING FROM THIS COMPANY***
Products arrived on time and as ordered. Ordered a Nail nipper and a Cuticle nipper which where both blunt when they arrived. We are trying to get the Nail nipper sharpened and I have asked to return the cuticle nippers for a refund twice by email but no response at all! Disappointing products and after sales service.
Executivegrooming.com.au.. States “SAME DAY SHIPPING’ on website !! Ordered, paid immediately.. No contact or dispatch notice after days, so tried to contact via email and phone only to be completely ignored.. asked for a refund through email many days later and transaction was never processed at their end.. no contact received through this whole process.. extremely poor customer service..buyer beware..
Recent reviews
I can't fault this product and was delighted with the service. I ordered before Christmas but the set I wanted was briefly out of stock and there was a chance of it not arriving in time. The company made a personal phone call to explain and offered… Read more
the option of selecting a different set so they could meet the deadline. I didn't really require it for Christmas and left the order as is and it was sent exactly when they predicted and arrived in good condition when expected. This degree of service really surprised me - well done team!
Follow-up · The set I chose was - ZOHL Germany Nail Clippers Set M Quality is great - so much better than what I can find in my local area. Packaging was as good as any. The actual set is really compact and just what I wanted for travel. Second set I have purchase within a year :-)
Excellent product - the only one that actually lasts. I brought one with me from Germany in 1981 and it only broke at the beginning of 2025. So it lasted for more than 40 years. None of the other products sold in Australia can compare. This is an amazing product and I will purchase more for my family in the future. German Quality!!
I have used German Manicure Sets all my life. It lasts for many years and still going. I am retired now. I because of the quality I often buy new ones for my family and my best fry.
⭐️⭐️⭐️⭐️⭐️ I recently purchased the ZOHL Solingen Cuticle Nippers (10 cm Stainless Steel) from GermanManicureSets, and I couldn’t be happier. The delivery was surprisingly quick, and the item arrived exactly as described. The quality is excellent — you can truly feel the care and craftsmanship when you hold and use it. It’s rare to find a product… Read more
that meets your expectations so well, and this one really did. I’m very pleased with my purchase and would warmly recommend this store to anyone looking for high-quality manicure tools.
I bought a steel nail file & it is great. It also has a steel handle which will never break. It works very well. The Company was easy to deal with & delivery was quick. Thank you.
Follow-up · The nail file works very well. It is easy to use. The grit is really good. Very happy with this product.
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I purchased a set of nail clippers and a file in a leather pouch. The quality is superb and the cutters are sweet to use. No rough edges left on the nails. The file is very good. No regrets and will return for future gifts for family. Chris
DO NOT BUY FROM THIS COMPANY! I ordered a manicure set through Amazon, but German Manicure Sets addressed it incorrectly, even though Amazon had my correct address. The package was returned to the sender — and it seems they have a habit of doing this. They never responded to any of my emails or messages, not even through Amazon. Fortunately, because I purchased through Amazon, I was able to get a refund.
The product I purchased was sent to the wrong address. I never received it. I did receive a photo from Australian Post stating it had been delivered to some address in NSW.
Purchased a fantastic water bottle for my wife's birthday, which she absolutely loves. The furry cover is great and the water bottle stays hot for a long time. It also delivered to Australia in less than a week, which was great.
The brush is great to twist. However, it did catch in my hair, so I cut the little blobs of plastic off the end of each strand and it twisted the permed hair for straightening without catching. My hairdresser also contributed to the appraisal as I purchased the brushes for two young trainees that are learning to blow dry short hair. Thank you.
I purchased two manicure sets, one for myself and the other for my partner and we are impressed with the quality and durability of the steel and the presentation of your products in real leather cases.
I have had my manicure set for 10 years. I recently lost my tweezers from the set I was ecstatic to find that I could purchase them separately as a replacement. Unlike other products the precision and sharpness after 10years is flawless.
I have also been scammed by this company. I paid for a nail file on the 6th February 2025 and have not received the product and phone calls and emails go unanswered. Do not purchase from them. Learn from mine and other people's bitter experience.
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