Glamrdip Questions & Answers

Hi Sharon, Thank you for taking the time to write this, and I’m genuinely sorry we’re only just seeing it now. Reading your comment, I can completely understand how upsetting this would have been. It's not only inconvenient but also stressful, and it’s the exact opposite of the experience we want anyone to have with us.

I’ve also flagged this with our team again to make sure the right process is followed for your location moving forward, including delivery options that allow collection from a local depot if nobody is home. You should never have to worry about parcels being sent in a way that simply doesn’t work for your area.

More than anything, I hope your GLAMRDiP journey since then has been a really positive one, and that your nails have been thriving. If there’s anything at all you need from us now, whether it’s support, guidance, troubleshooting, or just help getting the most out of your kit, please don’t hesitate to reach out.

We’re with you every step of the way x

Kind regards, GLAMRDiP

Hi Sulize, first of all, thank you so much for your kind words about the system. It truly means the world to us that you loved the concept and how easy and pretty it looked. That’s exactly what we created GLAMRDiP for – so it really breaks our hearts to hear it didn’t hold up the way it should have. We completely understand how disappointing that must’ve felt after such a promising start.

Cracking within the first few days is definitely not the experience we want anyone to have. Often it’s something small in the routine that needs adjusting – your liquids might be contaminated and need a refresh and we'd love to send some replacements on us, or your natural nails might just need a little extra prep or support, especially if they’re on the thinner or more flexible side. Whatever the cause, we’re here and ready to work through it step by step with you.

If you’re open to it, we’d love to chat more directly so we can understand your routine better and see what we can send your way to help you get the long-lasting wear GLAMRDiP is known for. Would you mind emailing us at support@glamrdip.com with your order number and a quick summary of your steps?

We’re truly grateful you reached out and gave us the chance to make this right. You’re absolutely not alone – and we’re really confident we can help boost your durability significantly with just a few small tweaks.

With love, The GLAMRDiP Team

Hi Janine, Thank you so much for reaching out — and I’m so glad to hear you’ve been loving your GLAMRDiP so far (and adding to your colour collection already… we love to see it! ) That said, I’m really sorry to hear you’ve been feeling some numbness in your fingertips — that’s definitely not something we hear often, and I completely understand why it would feel a bit odd and concerning.

While it's super rare, there are a few things that could be contributing — sometimes it can be from pressing down too firmly or for too long during application, especially when holding nail tips in place. Other times, it could be unrelated to the system itself and worth checking with your GP just to be safe, especially if the numbness continues or worsens.

If you’re happy to share a bit more about how your manis usually go (e.g. do you use tips or overlays? how long the numbness lasts?), we’d love to dig a bit deeper and see if we can help spot anything that might be contributing. Could you please send us an email at 'support@glamrdip.com' or a message on Facebook or Instagram '@glamrdip'?

So grateful you reached out — and we’re always here if you need anything x

With care, Daniella @GLAMRDiP

Hi Nene, Thank you so much for your kind words – we’re so happy to hear you were gifted GLAMRDiP and that you’ve already added more colours to your collection! That seriously makes our day <3 However, we’re so sorry to hear about the numbness you’ve been feeling in your fingertips. This definitely isn’t a common experience, but we take anything health-related extremely seriously. While we’ve had thousands of customers use GLAMRDiP safely, every body is unique, and we’d love to better understand what’s going on for you.

Would you mind popping us an email at support@glamrdip.com with a little more detail? For example; when the numbness started, where exactly you’re feeling it (just the tips, or more widespread?), whether it's on all fingers or just a few, if you've had any past sensitivities to nail products or ingredients.

We work closely with our R&D and safety team, and we’d really like to investigate this further. Your safety and confidence mean everything to us – and we’ll always go above and beyond to help x

With love, The GLAMRDiP Team

Hi Julie Contact Glamrdip via email. Their service is exceptional. They will assist and advise where the problem is and whether its in the application process or a product issue. Where there is a faulty product, they have replaced these promptly.

Hi Julia, We’re so happy to hear you’ve started your GLAMRDiP journey! Cracking after just one day definitely isn’t expected—our system is designed to last 2-3+ weeks, even when starting out. It sounds like a small tweak might be needed, and we’d love to help!

Could you send us an email with your photos? One of our nail experts will take a look and guide you through a few simple adjustments. We’re super confident and committed to help get your durability exactly where it should be.

Looking forward to hearing from you soon x

Best, Charlotte @GLAMRDiP

Hi Tacara, Thank you so much for sharing your experience with us. First off, we’re so grateful to have you as part of the GLAMRDiP fam since last June – it truly means the world to us that you love our products and are so committed to making them work.

We’re so sorry to hear that your nails haven’t been lasting as long as they should. Durability is incredibly important to us, and your sets should last at least two weeks, even when starting out. Cracking or chipping by day 3-5 isn’t at all up to our standard nor the experience we want for anyone. Rest assured that we’re here to help get this sorted so you can enjoy long-lasting, beautiful nails every time.

From what you’ve shared, it sounds highly likely that your liquids may have been contaminated along the way. To ensure your next application goes smoothly, we’ve just reached out directly to send you a fresh batch. We’d also love to provide extra guidance and tips to tweak your application process, as even the smallest adjustment can sometimes make a world of difference.

Tacara, your determination and commitment mean so much to us, and we admire how much effort you’ve put into this. Your trust and happiness are everything, and we’re fully committed to ensuring your experience improves from here. With your fresh liquids and a little extra support, we’re confident you’ll see a huge difference – and we can’t wait to see you rocking the gorgeous, long-lasting nails you’ve been working toward.

Thank you again for giving us the opportunity to help out. Please know we’re always here for you, so don’t hesitate to let us know if there’s anything more we can do to support you.

Best regards, Charlotte @GLAMRDiP

Hey Robyn, We sincerely apologise for any inconvenience and truly appreciate your understanding regarding this. We've just raised this with our team to ensure it's clear what items are included in our Kits. We understand how important it is to have everything you need for the perfect mani.

In the meantime, we’ve just sent you a message and would be happy to send you a bottle of Soak, on us!

While you're waiting for your Soak to arrive, we recommend swapping out your used brushes for the replacement brushes included in all kits.

Thank you so much for your understanding and patience. We’re here to help you in any way we can. Looking forward to hearing back x

Hello, I just found your message in my junk folder. I still haven't received this soak bottle.

Hi Robyne, we're truly sorry for the inconvenience you've experienced with not receiving your Soak bottle. We had reached out to request your shipping address, but it seems we haven’t received a response yet. If you could please check your email, we'd love to make this right by you.

Thank you so much for your understanding and patience. We look forward to your response via email and are here to ensure you have everything you need xx

I'm not sure whether the email would have come from Product Review or GlamRdip but I have just searched and have not found any emails other than my queries to you and my order confirmation and shipment details

Thank you for getting back to us, and we're truly sorry for the trouble you've had in receiving our emails. Could you please send us an email at support@glamrdip.com or send us a DM on our Facebook or Instagram @glamrdip with your order number? This will help us confirm if we're sending our communications to the correct email address and ensure everything is sorted out for you as soon as possible.

We appreciate your patience and understanding. Looking forward to your response! x

Hi Nicola, great question! While both foaming sanitisers and gel sanitisers containing ethanol can be used for the prep step, we highly recommend using Isopropyl Alcohol if possible as it tends to evaporate quickly and doesn’t leave any moisture on your nails.

That being said, if you prefer using foaming or gel sanitisers, that’s perfectly fine as well - any moisture left typically won’t make too much of a difference. We’d just emphasise making sure to apply your Bond liberally to ensure that your nails are completely dry before proceeding.

We hope this helps, please let us know if you have any other questions and we’d be more than happy to help x

Heya, great question! We find the easiest way to clean your brush is right away if it gets some colour on it. Just apply some warm soapy water and it should come out. For Glitters and colours that have fully set in, we would squirting some of your Remove solution on a wet wipe and wiping through the bristles of your brush until they come free and following up with washing under water.

We hope this helps, let us know how you go and if you have any questions at all x

Hey Jen, great question! For our Crease Nail Tips (Coffin/Square/Stiletto), these are applied at the end of your nails where the indent on the tip is. Our Full Coverage Nail Tips (Almond/Ballerina) on the other hand are applied over the entire nail.

Please feel free to send us an email at 'support@glamrdip.com' and we'd love to run through this in detail with you :)

Hi Nita, I haven't personally used it for that purpose but I guess it would be the exact same process involved as doing it for your fingers. It might be tricky dipping your toes in the powder polish however.

Thanks for reaching out! For maximum durability, we would usually recommend: 1 layer of clear as a base powder 2 layers of colour powder 1 layer of clear as a top protective layer So 4 layers in total, 2 clear and 2 colour.

In saying this, the layering is completely up to you and how'd you would like to apply the layers. You definitely can add extra layers or reduce layers however we find this is a good general foundation to build up the strength in your nails to prolong durability.

The main thing here is that we want to apply the layers very thin to build up the strength rather than thick and gloopy. This is as thick layers will actually reduce durability however also often doesn't look too nice either!

We hope this helps, please let us know if you have any other questions and we'd be happy to help x

Hi there - not sure if you still require an answer, but I've been using this Glamrdip system for 3 months now and my nails were like yours. I used to bite my nails so much, but this system has helped me stop biting and my natural nails are growing in healthier and I now have length. They actually look decent now and no one would even know that I had bitten my nails before.

This is absolutely heartwarming to hear Jojo! The health of our customers’ natural nails has always been our priority and your feedback means the world to us! Thank you so much for sharing your experience — breaking a habit like nail-biting can be challenging, so its incredibly rewarding to hear about your progress. Cheers to your continued success and we can’t wait to see your mani creations. If there’s ever anything we can help with along your mani journey, please don’t hesitate to reach out to us directly x

Same as SNS. Dip in pure acetone. Foil them or with heated acetone.

Thanks for reaching out, that's a great question! You can check out our Remove Tutorial Video here, we recommend going through it once all the way through just to get a broad understanding then watch it and pause as you go.

Video: external link 

Removal is actually super easy and we recommend using our remove solution for the quickest removal (15 minutes soak time) however, you may use any generic nail polish remover (we recommend an acetone-based remover however soaking times may vary with different products).

Our Remove solution contains acetone, vitamin e and calcium. Acetone is often misconceived as damaging to the nails, however this isn’t the case. The only way you will damage your nails is by pulling or scraping them off so this is super important to avoid.

We hope this helps, please don't hesitate to reach out if you have any other questions at all x

Heya Fiona, something definitely doesn't sound right here and we're really sorry that this is happening! Could you please send us a DM or email to 'support@glamrdip.com' and we'd love to help you here. We are confident we can help increase your durability and are committed to helping you resolve this x

I’ve applied mine twice now, application was so easy and removal was really quick and nails didn’t feel compromised while bare. My only issue is after one day 1 there were visible cracks in my colour and by day 2 there are multiple chips out of the corners (top of my nails). My first application I applied 1 coat clear, 2 coats colour, one coat clear. My second application I thought maybe applying an extra layer of colour would help the cracking and chipping as it would make it thicker, but the same result occurred. I followed all instructions really closely, I’m very confused about what I’m doing wrong? Maybe I’m filing them too thin?

Hello, awesome to hear regarding your application and removal, however we're so sorry to hear about your durability issues! We'd love to take a proper look into this with you if you had photos we could refer to that would be amazing as it can be a little bit tricky to diagnose the exact issue. It sounds like there could potentially be a contamination in one of your liquids which could be causing this and we'd be more than happy to send some replacements if so. We're confident we can get to the bottom of this and help make a drastic difference in your durability as we usually expect 2+ weeks even when starting out. Could you please send us a DM or email to 'support@glamrdip.com'? Looking forward to hear from you soon x

Oh no Carla! Something definitely doesn't sound right here and we're so sorry to hear this :( Could you please send us an email to 'support@glamrdip.com' and we'd love to help you here. We are super confident we can help increase your durability and ensure no damage occurs to your natural nails. We are committed to helping you resolve this and look forward to hear from you

This is the steps I use. Ignore glitter if you do not put glitter one 1. File all nails for rough surface 2. Bond all fingers 3. Base 3/4 of nail on for 1 hand (brush off dust everytime dip) 4. Base and dip in colour 5. Base and dip in colour AGAIN 6. Base and dip in glitter 7. Base and dip in clear 8. Seal Wait to dry, start other hand

9.Base 3/4 of nail on for 1 hand 10. Base and dip in colour 11. Base and dip in colour AGAIN 12. Base and dip in glitter 13. Base and dip in clear 14. Seal

15. File 180 on first hand to make all smooth 16. File 240 on first hand to make smooth

17. File 180 on second hand to make smooth 18. File 240 on second hand to make smooth

Use babywipe to clean all dust off hand or wash hand 19. Seal all fingers WAIT 3 MINS 20. Glow, 2 coats 21. Heal after dry

Hey Helen, great question! We recommend applying Base to each nail individually and then dipping to make sure it doesn't begin to dry :)

Thanks for the replies. I presume you only use bond if you’re applying tips. Is that correct?

I use base on each finger individually. Bond is a dehydrator so I use in my natural nails to get rid of excess oils regardless of I'm using tips.

Depends. Sometimes I just use one colour, other times I add decals and ombré effects. You also get better and quicker the more familiar you become with the product. I would say an hour for first timers. If you have experience with doing nails then quicker.

Hi Holly. I manicured my nails the day before. I have done one application and it took approximately 1hour which I thought was good for my first application. It was much easier to do than I thought it would be. I am really happy with the result.

Thanks for reaching out, great question! In regards to your sensitivities, we've had a lot of great feedback from customers who have experienced sensitivity issues with other systems and have had great results using our products.

May we ask if there is a specific product you find yourself sensitive/allergic to which we could look into?

Looking forward to hearing from you soon x

I have the same issue as Theresa. I used the Sistaco nail system for about 6 months and then developed an allergy to the base and top coats. My fingers got rashes like hives all over them. And my toes!

Hi Theresa H.

I am also allergic to all the products you mentioned. Did you end up trying Glamrdip? If so how did it go allergy wise for you.

Thank you

Nat

Hi Theresa H.

I am also allergic to all the products you mentioned. Did you end up trying Glamrdip? If so how did it go allergy wise for you.

Thank you

Nat

Hey Susan, we're so glad to hear this!

Could you please send us an email at 'support@glamrdip.com' or a message on either Facebook or Instagram and we'd love to help you with this.

Looking forward to hear from you soon x