GoFax has been great
We started a new business and needed a fax. GoFax is so simple and easy to use (I'm no tech head so I wanted something simple). I have had to call GoFax a few times to sort out issues with our previous fax provider. Everyone I have dealt with at GoFax has been really responsive and helpful. Thank you!
Great service and not expensive
We recently upgraded to cloud-based integrated communications using SHDSL and lost the ability to send faxes (receiving by fax-to-email was available). Despite being fax essentially obsolete there are a handful of businesses, mainly Centrelink and medical practices, who apparently prefer fax for security reasons. Our volume is low - not much more than one fax a week.
We started with GoFax in July. It is reliable, convenient, easy to use and not expense. It's easier than a traditional fax: it's done from your PC. No need print a hard copy and walk to the fax machine. Highly recommended.
GoFAX FANTASTIC business tool
GoFAX provides an easy solution when moving away from standard PSTN lines into NBN. Their number porting process is easy to deal with and their phone or email support is excellent! Highly recommend using this over other Fax solutions when moving to NBN.
Go Fax is amazing!
Our company has recently started using GoFax, we needed to apply some urgent changes to the GoFax application on our machines as Nurses were not able to send or receive faxes. I had a very complicated problem that was not a simple fix and took a fair bit of troubleshooting to fix. I had Rob from the Online 24/7 support and he was absolutely fantastic. He stayed calm and patient and solved my problem as quickly as possible. Using a company with a good support team is absolutely critical nowadays. I would recommend Go Fax to anyone, it is super user friendly and really easy to use.
Simple and Easy to switch to
I had an efax from a service provider that was closing their business and had to move (port) the number across to another provider which I did to GoFax. They set me up with a temporary number, which was great, though not needed at that time. The number was ported across and all happened in about a week, excellent service and support so far, totally recommend these guys.
Very good experience
I changed my phone system to a VOIP system and needed a new fax provider. Awful reviews for efax led me to look for an alternative. That's how I found GoFax. My number ported over today. I have spoke to and/or had email correspondence with their staff at least a dozen times due to how difficult Telstra made the experience. My experience with service at GoFax has been 100% positive so far. I am a very happy customer and will recommend them.
Great Service, good interaction, easy to use
Nobody bothers with faxes anymore and when you come across an old draconian site that ONLY accepts faxes, this is a God-send.
You don't need to create a monthly account where you keep paying and paying. I bought 100 send credits for $15 which I can use at my leisure (every time I come across businesses that have not made it to the 21st century yet). Fantastic, no commitments, no need to cancel accounts and direct debits
what a lovely service! When I called, there was a real person on the other side who answered all my questions and helped m...e through a stuffup I made when signing up. Awesome! This is what I expect in 2016 in terms of service, friendliness and a no-frills service that does what they say. Take note Telstra, you could learn heaps from these guys!
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