Goodwoods Saddlery
4 reviews
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They state free shipping over $200 when I got my order. I had to pay for shipping. Not happy when I rang them she says in the FinePrint. It says bulky items.Lol what sort of horse items aren’t bulky? Unless you buy rubber bands and combs you need to change the way you do your advertisements because you’re false advertising customer service the lady was quite rude.
Just received my nulabour dog coat's it's a perfect fit and so warm what a bargain price and fast shipping to SA' highly recommend this coat' . Size 85cm' for a 70kg bullmastiff' pictures don't do it justice
- +1
Poor customer service for returns – Purchased a badly fitting rug from Goodwood's Saddlery Online and I failed to check it within the return time, so when I did and realised it was poorly sized and sewn I contacted them. I was told I should have bought a larger size and that they had never had a problem with these rugs. I told them My horse always wore this size and all my other rugs from them fitted her fine. They offered to sell me a cheaper rug and they would cover postage. This did not suit me as I didn't want to buy another one. I have had to sew a velcro piece to the front of the rug to keep it closed as the buckles are too low, and sew the surcingles up 14inches as they were too long on the smallest adjustment. The rug is too small at the back and too big at the front. Beware what you buy and try it on as soon as you get it or you'll not get a refund or replacement. I have shopped with them for 25 years and had great service when buying things but that changed when I had an issue with this rug.
Love Goodwoods Saddlery , fantastic range of products , best prices and excellent customer service !!! – Excellent range , prices and customer service ...easy to order online , quick delivery and super customer service. Recent order there were some issues with products and Goodwoods so kindly replaced when contacted. Lovely sales assistant Kelly dealt with query in efficient and friendly helpful manner and promptly resolved it. Soooo love the positive interaction and customer service , highly recommend !!! Shopped with theses guys for a long time and definitely will continue to do so ⭐️⭐️⭐️⭐️⭐️
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