Reviewer Photos & Videos
From good to extreemly bad
By making people go through skype to contact a seller makes no sense. This involves costs to the buyer and overall is inconvenient the old system worked well. Any suggestion that this may stop scam buyers is rubbish. Are you people making money from skype now?
My Account got deactivated for no reason
No-one from GumTree is willing to communicate or help
I tried to post an Ad for a vehicle over a week ago. When it hadn't gone up after 2 days I contacted GumTree. Requested to send 3 additional photos to "verify" the Ad. I did so. Another 2 days and nothing happened. Contacted them again. Oh we have to verify, cant tell you what the issue is but hey I'll push it up the list now we've sorted the problem. You'll hear back in 24 hour if we're not too busy. 3 days later and still absolutely nothing. What a massive waste of my time. Go elsewhere, dont waste your time.
Waste of time
What about banning the bloody time wasters ,gumtree is stuffed,it used to be good but too many morons on there now!!! People saying that they will.turn up but they don't,oi gumtree what about banning the fools, for damn sake!!! Not impressed !!!
Used to be great
Gumtree like EBay used to be good 5 plus years ago.
Where they didn't have million of ads and big companies advertising on it.
Now it's just full of tyre kickers and time wasters you get same "Is this still avaliable"
You reply yes it is
You never hear from them again.
Facebook market place is the way to go.
Account Terminated with No Good Reason
Warning to those trying to sell goods on gumtree - USE ANOTHER MEANS.
My account got terminated about two days after I posted a legitimate ad. When I emailed technical support all I was told was "Access to your account has been restricted by our teams. Unfortunately at this time we would not be able to lift the restriction on your account. For security reasons I am not able to provide any additional information on this." Which is appalling as now I am left wondering:
A. What happens to all my personal data on my account (and if it can even b...
Adverts removed live help a joke
Had adverts removed and I can only assume some poor gumtree bottom feeder reported me as they couldn’t afford the item or I wouldn’t sell it to them cheap.
Live helps a joke lodged a ticket now 24hrs no reply. DW gumtree I’ve now posted my rant into Instagram sharing my story with my 70k I have now lodged a second ticket but going back to eBay anyhow.
Seems like a con
Recently contacted a seller regarding a product, the exact product with exact markings (wear)posted by another seller in same area, seems suspect as person I contacted stated they would get back to me after picking up other parts for this and never did.
Have had some great deals on here but you do need to be careful as it buyer beware
The worst customer service!!! Horrendous!!
Daily Gumtree user here, recently tried to sell my car, the add was up for one day before it just disappeared. Have tried to upload more ads... Nothing. Have tried to contact gumtree multiple times over the last week, nothing! They have the worst customer support I think I've had the pleasure of dealing with. The 24x7 live chat they boast about is always "unavailable" I have sent multiple emails asking for help as my account now seems to be frozen and have had nothing in response. Really disappointed with gumtree I won't be recommending it and ill be using the Facebook market place from now on.
Customer service is terrible
Had my account cancelled on the 06/01/2020 after being a member since 2015 with all great sales, went onto online help she simply stated my listings were not suitable for gumtree.
I am selling a brand new iphone new in box locked to telstra...how is that not suitable for gumtree.
I am assuming someone complained because i wouldn't sell the phone to them for literally nothing.
Most of their buyers are bottom feeders wanting things for free or well below cost
Account blocked twice in one night.
Posted 4 ads tonight, a bike, 2 skateboards and a bike seat. Locked out of account and ads deleted, told by chat it was a 'verification issue' reinstated account.
Post the same 4 ads back up, 2 show as pending. Account locked again, ads deleted again, yay this is fun. This time chat is having none of it, posts a link outlining breaches in terms of service and says my account can't be reinstated. Sent an email in as chat won't even speak to me, just ends conversation.
Gumtree you have a 1.6 out of 5 on here. Seriously. That's atrocious. For a...site that reportedly wants to help people buy and sell things you make it next to impossible to do that. If you could advise your chat consultants to actually review the ad and see if theres anything offensive and not just trust your overactive autobot of destruction that'd be swell. Off to ebay I guess.
Gumtree account blocking
The following is my experience and opinion regarding an issue I have been having with Gumtree.
On Thursday 12 Dec 19, Gumtree blocked my account with no warning and with no message explaining it.
I contacted chat and the person spoke to me in a in a very formal manner and quoted their policy on how they can kick you off if they want to type of thing and at the end she abruptly ended the chat and cut me off as if I was some sort of criminal.
After this I sent Gumtree an email politely asking what the reason I was blocked was.
I was given a re...
Have been advertising on Gumtree for many years now,
Unfortunately, the kind of buyers it now seems to attract either want the following:-
a) Something for Nothing
b) Lowest price possible, i.e. “best price”
Just a bunch of cheapskates on Gumtree better going to Fb Marketplace - more genuine and sincere buyers there...
Could be much better
I have recently had three genuine items listed for sale on Gumtree. I sold one item a mower within 36 hours to a buyer 100km away. The other two items have attracted only a stream of tyre kickers and time wasters.
The process could be improved and simplified. For example there are too many possible categories to list or find each item. Look up generators, there are over a dozen choices for where to list it. A generator is a generator whether it's used for camping, to operate tools or as a standby. A mower is a mower. This is confusing for adver...
- ‹ Prev
- Next ›
Questions & Answers
Why do we have to put up with this "captcha" rubbish? I have already verified who I am by using my password.
Hi Chris, Thanks for reaching out. Please ensure that when browsing the site, you're using an up to date browser, with cookies and cache cleared; I also recommend trying an alternate browser, also up to date, with cookies and cache cleared. If you find that issues are persisting, please reach out to us via the helpdesk or live chat, so we can have a look directly into your account: https://help.gumtree.com.au/ We can also be reached via email at firstname.lastname@example.org I hope this is of some help. Thanks, Chris. -Peter
how to recover deleted message
Hi Chris, Thanks very much for reaching out. If you're referring to a message that you had sent to another Community Member, please contact us via the helpdesk or live chat, here: https://help.gumtree.com.au/ We can also be reached by direct email as well, via email@example.com. We can then have a look and forward your request through to the appropriate internal channels. If you are referring to a message that another Community Member has sent, I'm afraid that due to data protection and privacy laws, we are unable to provide that information to you; your understanding is appreciated. For further information or if you have any additional questions, please let us know via the above channels. Thanks, Chris; take care. -Peter
I want to replace Touch ID with a password - how do I do it?
Gumtree shouldn't have a touch ID feature, however, you may have enabled your device to automatically enter your saved password using touch ID. If this is the case you would have to disable this from your device settings. Your device manufacturer would be in the best position to advise on how to do so.
This said, if you have any additional questions or concerns, please contact us via our helpdesk and we'll be happy to help. We have options for both email or Live Chat here:
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.