Hairhouse

They have refused to publish my negative review about a particular shampoo & conditioner even though I simply stated that it didn't meet its claims of repairing hair. I didn't swear etc. It seems to me that Hair house doesn't want to admit that some of its products are poor.

Extremely poor customer experience at Hairhouse Broadmeadows,VIC on Sunday. A simple product return turned into staff refusing to give their names, raising their voice, asking us to leave the store in front of other customers, and calling security — with my 15-year-old daughter present and visibly shaken. I don't think I will ever shop there.

I have been seeing the same stylist at the DFO salon in Westcourt, Cairns, for the past 3yrs, and have always been happy with the results. The last time I went however, [Name Removed] (my usual stylist) had left, so I saw [Name Removed], who did a very good job with my haircut and highlights. A couple of days later, I noticed on my receipt that I… Read more

had been charged $10 for a treatment I did not receive. I rang and spoke with one of the ladies who have been there for longer than I've been going there, and was told it was a mandatory charge for anyone who got their hair coloured there. She also mentioned that I had paid this $10 fee every time I'd had my hair done there, even though I'd had no treatments since my first visit, when [Name Removed] and I agreed that with such fine, thin and short hair, a treatment was unnecessary and would only weigh my hair down. I was quite upset at this 'mandatory' charge for a service whether the client received it or not, and asked to speak with someone in administration who could address this. The lady said she would ask the area manager to call me. After a couple of weeks I still hadn't heard from the area manager ([Name Removed]) so after a few more calls to the salon I was told that [Name Removed] was away due to a family emergency and had asked [Name Removed], the DFO store manager to call me. I thought this was pointless as my problem is with an administrative charge, not my hair or the stylists, but as it was the only option given to me I said ok. Two weeks later I still hadn't heard from anyone at all, so I rang the salon again. The lady who answered said that [Name Removed] was there, and would speak with me then. I began my conversation with [Name Removed] by telling him I had no problems with the salon, stylists or my hair, but with the $10 charge for a treatment I didn't have. Instead of hearing me out, [Name Removed] argued with me, insisting that I HAD had the treatments, despite having never done my hair or being present during the shampoo/conditioning himself. I argued back, and he learned from [Name Removed] that I did NOT have the treatment, and offered to pay the $10 back. When I mentioned all the previous $10 charges however, he immediately became defensive and abusive, yelling at me that I HAD had the treatments, that I was a bad client and that I was no longer welcome at the salon. To date, I still have not received ANY money back. 4 stars for the salon itself, but minus 100 for bad business practices including charging clients for services they don't receive, dreadful behaviour by the store manager, and zero customer support.

Had a great experience at the Southland store. The shop assistant informed me at checkout of a better option than I had picked out. I really appreciated it I was having an especially tricky day that small gesture went a long way. Show details

Rebecca did an outstanding hair colour correction from from a ginger red to the perfect blonde she is an expert and a professional and the nicest hairdressers I have ever met I cannot reccomend her highly enough

Such amazing staff, Hayley did my hair and I loved it, she made a suggestion what is best to make my hair look better and she did an awesome job, highly recommended ❤️

Disappointed with manager refusing to process $5 gift voucher. Hairhouse Forest hill shopping centre Don’t shop at this store. Older shop assistant was asking her young manager to process my $5 gift voucher and she thought that it would be approved since I was buying $100 worth of products and she was shocked that the manager refused to process a… Read more

$5 gift voucher. Utterly disappointed with the service. I will be taking my business elsewhere. The voucher had no expiry date and she gave no reason as to why she was refusing to process it. I think regional managers need to do some Customer service coaching.

Geelong Westfield Harihouse. RUDE! Walked in @ 4pm yesterday. 1.5 hours till they closed. NO one in there. Lady in the salon was rude, could tell she hated her job and didn't want to be there. I asked for a shampoo and dry off. (Takes a hairdresser around 25 mins. Told me she was booked out for the rest of the day) Regardless of true or not (which… Read more

I call nonsense) zero care factor. Customer service plus. Run don't walk PAST this store. I will be telling all my friends and family to shop elsewhere.

DO NOT SHOP HERE AND DO NOT WORK HERE!! the owner is verbally abusive to their staff members. The store cant seem to hole staff members for longer than a few months at a time. There is barley any products on the shelves in many brands and has been that way for months. Do not waste your time and shop online at other beauty stores. Show details

A huge shout out to Elizabeth; at the Riverlink Hairhouse store! She is incredibly professional; knowledgeable and went the extra mile for me answering all my questions regarding the right hair straightener for my hair type. Liz, thank you so much for all your help today; I will definitely visit your store again and I can't wait to use my gorgeous new Ghd!! Show details

I was fortunate to be attended by Eva at Shellharbour Stockland/hair house she provided me excellent service and a perfect haircut, she impressed me with her professionalism and kindness, I’m looking forward to visit Hairhouse due to her outstanding service.

I recently purchased hair care products from Hairhouse Warehouse in Chadstone. The consultant who handled my enquiries was Helen. She was outstanding. Excellent communication skills, product knowledge and customer service skills. Her customer service was exemplary, and I will consult with her on a regular basis as her advice was fantastic. I… Read more

have long curly hair, and my daughter has long straight hair, and she was able to provide advice and direction on products for both. Five Stars and a huge shout out for Helen - Thank you for being awesome.

Girls on front counter were not interested in offering any assistance, I had to ask them for help, but it was like pulling teeth, they were more interested in having a personal conversation between themselves, Absolutely no customer service at all , so I went elsewhere where I was offered help

I am the relative of a staff member who works there. All she and her friends do is steal things and wench about management and customers behind their backs. Freaking putrid people who I'm tired of their behavior, so are outing them.

Went into Highpoint to purchase hair care products. Took a while to get help because the sales assistant was busy with her phone. Politely asked for assistance and she was disinterested. Started to help and then her phone buzzed again so she decided that was more important. I ended up putting my products on the counter and walking out. I’m a long… Read more

time customer who is never rude or demanding. I get amazing service at the Williamstown store but each time I pop into the Highpoint store, I feel invisible and the customer service can be quite rude and short

You want Glam, guess what? hairhouse is your number 1 choice! It’s always been a pleasure dealing with all the staff there, i’ve never seen a friendly staff as much as the ones at hairhouse! And let’s not forget to mention the work they do you can never go out their salon unsatisfied! My favourite is known to be Natalie, i don’t have to tell her… Read more

what i need, with hair color or blow dry, i just let her choose do what’s best and voila we always get the best outcome!

I brought 3800 Eco Friendly Ceramic & Ionic 2100W Hair Dryer - Red × 1. Had previously the same hairdryer but unfortunately the lead split , but I had it for over 11years so it lasted a long time.Highly recommend hairhouse products and very fast delivery service.

I went into the Water Gardens store on Tuesday the 25th November to have my Helix piercing changed, l was met by a very unenthusiastic young lady who spent the first 5mins critiquing my piercing that was done at Hairhouse warehouse Tullamarine over 12 months ago. I purchased the hoop $30 instore. I asked if it was going to be sterilised but was… Read more

told not needed as it was in a glass cabinet. Needless to say l no longer have a Helix piercing due to infection. Not only did l loose $30 but needed antibiotics (-;

I had a really disappointing experience at Hairhouse Brighton. I purchased the Make gift pack after it was recommended to me in-store by staff. Unfortunately, after just two weeks of use, everyone in my family was left with very dry, lifeless hair. When I reached out to customer service, I explained the issue and asked if I could exchange the… Read more

product (I was even happy to pay the difference for something better suited). Instead, I was told no exchange, refund, or even store credit would be offered. The final response stated that the store’s recommendation did not warrant any resolution, and there was no way to escalate further.

I understand stores have policies, but when a product is professionally recommended and clearly doesn’t work as described, I feel it’s reasonable to expect some support. Sadly, my experience left me feeling let down both by the product and the lack of customer care.

⭐️⭐️⭐️⭐️⭐️ I had a bad experience at another salon (not affiliated with Hair House) and came here hoping to fix my damaged hair. Emily was absolutely amazing! She explained every step of the process, provided a quote before starting, and gave me so much helpful advice on how to bring my hair back to life. She was so gentle, professional, and kind… Read more

throughout the entire appointment. I left feeling confident, cared for, and with my hair looking and feeling so much healthier. Highly recommend Emily and the team at Hair House!

I got the Sexy Hair Heat protection and my hair was left greasy from the roots and didn't dry for hours. Made my hair feel like I haven't washed it in weeks and when you attempted to straighten it, it would make my hair smoke alot! At the shop I went to the employees made me feel presured to buy something I was unsure about purchasing. Would not recommend for anybody! Show details

Warning:they are scammers. Bought a hair dryer online and used it once and it was low quality bad product. I emailed them to return it and refund,they said no we don’t return used items. I said how can I know if it’s working or not unless I use it. They said matter is closed. I regret not buying it from a reputable supplier that respects the customers and takes responsibility of their products. I don’t recommend Show details

Scary experience with Elyce who does the ear piercing at Hairhousewarehouse DFO Essendon She made the piercings asymmetrical when I went back to show her she said it was my fault She took no responsibility and was unprofessional and rude. she refused to fix the issue. In one sense it was a blessing as I was not subjected to her physical… Read more

aggression again Yes they are dirt cheap but totally not worth the trauma they cause. She refused to give me her managers name . Try to find another more professional salon that understands customer service and will perform the procedure professionally ,kindly and address any concerns you may have. This lady ( Elyce) should not be allowed to do piercings. She is performing a procedure that involves skin penetration. She leaves you feeling vulnerable,traumatised and hurt. They should let aggressive people do this sort of job with no accountability.