Reviewer Photos & Videos
Purchased items for my hair, after discussion with a hairdresser it turns out my hair is too damaged and I was told not to use anymore product on my hair. I did mention this to two sales representatives but I was told it was classified as a ‘change of mind ‘. How is it a change of mind if the advice I received was from a professional? I wont be using this company ever again, all they care about is money.
Rip off salon with very rude unprofessional staff
$55 for my teenager daughters hair trim is a bit rich. There was no wash, blow dry or styling involved, just a straight out trim. My daughter went in there on her own and forgot to check the price whilst I was busy elsewhere in Shellharbour with my son and elderly mother. We normally get her hair cut in another salon for $30 and I checked 2 doors down in Just Cuts where it’s $30. Just blatant robbery....
I went back to query $55 and was meet a very rude young women. I was told teenagers are charged at the same rate as adult. In any case they should tell people how much it’s going to cost before they sit them down.
The worst colour experience ever
Figtree hairhouse warehouse. 16 year old spent 270 of birthday money for her first colour. The hairdresser has ruined her hair, they tried to fix it. Follow up complaint to manager useless. Would never recommend.
Rude and disrespectful staff! Products and services are way overpriced and staff are unhelpful. Management is highly unprofessional!! STAY AWAY!!
Help! I took advice from Hairhouse and it has ruined my hair!
Being on holiday and not having my usual hair bleach and colour kit with me I went into Hairhouse Burleigh; I told the staff member my usual routine of bleach then colour as well as the colours I use and was told to try dying my hair a different way which wouldn’t take me as long.
Advised to use a 30vol mixed with colour on roots for around 30mins then do lengths to tie in colour and I will get the same result; having never heard of this I thought I would try it.
Worst advice I’ve ever received in relation to hair!
The 30vol and colour mix ...didn’t do anything to the roots so now I have brown and grey hair! The work to strip my hair now is enormous and so friggen delicate as it’s not just a case of bleaching. Why ohh why did I listen to that woman instead of just doing what I normally do?!!
Unsafe Babyliss rotating hot air brush
The second time I used this Babyliss rotating hot air brush, I felt a very hot spark in my thumb while I was holding the brush. I turned off the brush immediately. It was very painful. I am not sure if it was the heat or the electricity spark. I think it was an instant hot/electric spark. I asked for a refund because this product is NOT safe and I do not want to keep it. I sent the product to them to get a refund but they returned it to me without any explanation or any email or anything. It was very disrespectful. You feel that you were total...ly ignored they do not even care about what happened to you. NEVER NEVER again! If you want to buy any Babyliss product, buy it directly from the company not from Hairhouse! These people are terrible with customer service they never respect you. Customer means nothing to them.
- Physical store
Fantastic shop and service at hair house Robina
Since I am back to over- chemically treating my hair, I need a hair shop where I can find ‘a quick hair rescues’ and here’s the place! From professional hair consultation, variety hair treatment products, affordable price to reasonable prices all you can find here, and I never have any problem with their services at all, I think they’re very helpful. All my click and collect shopping also very prompt! Cant complain really. Recently very happy shopping Kerastase-olaplex and dare hair colour at their Robina branch. I have everything I need and will continue to get a supplies from there.
Next will try their salon service
don’t buy online!
i bought some stuff in feb. paid for express shipping. i didn’t get it for 2-3 weeks. one of the products wasn’t in stock. i didn’t get an email to let me know about that, so i didn’t know what’s was going on. i sent 2 emails to see where it was. now i’m still waiting for my refund almost 3 weeks later. definitely wouldn’t recommend them and definitely wouldnt recommend online shopping!
The reviewer stated that an incentive was offered for this review
Be careful of this store, will not take responsibility for a terrible colour/dye mistake. Worst experience dealing with the store manager “[Name Removed]” (don’t know her surname as she refused to give it to me). Ignores a real and honest explanation as to why I am unable to go to the back to the store so she can “see” my hair and “go from there” when told multiple times that I don’t live in the region as I was visiting and wanted to fix my hair somewhere else not there.
I was quoted $170 for regrowth, wash and blow dry. (My natural hair colo...ur is dark brown). Once colour was washed off and I sat back in the chair I was in absolute shock to see that my regrowth was completely orange. I was told that they were going to apply another colour to fix it but for 20 min only. (My scalp was already sore, been 45 min with chemicals). Second try; washed off , my hair was exactly the same; orange. Next offer was to put a new colour but diluted due to how bad my scalp was hurting. I said yes, I wasn’t going to leave the salon with orange regrowth. Back in the chair, my hair was the same; I was told that “dried it would look different”, hair was the same dried, orange. At this stage I was very upset; I have to clarify that “[Name Removed]” who did my hair was genuinely apologetic at all times. I was charged $140 instead of $170? $30 less for my hair looking like a clown? I paid as I was already very angry, and wanted to leave to ask someone else for help. Thought maybe it wasn’t as bad, the lights at the store were not good etc! Went to 2 other hair salons to ask about what to do and both of the girls were shocked and told me to wait a couple of weeks before doing anything due to the scalp damage and also damaging my hair more as both of the hairdressers said that she went way passed my regrowth so part of my other hair tones also took some of the 3 colours she applied to me. My hair looks nothing to how it looked when I went into this store. I look like a rainbow. Orange/red regrowth, dark red and then ash blonde?!!!!. My scalp is itchy and peeling. I spoke with [Name Removed] (manager) about all this. She was not at the store when I was getting my hair done so she didn’t see it. I sent photos of how my hair looks and she dared to say to me that she could only see beautiful hair with “warm tones” ? Sorry but what? It’s not how my hair looked before and certainly not what I asked for? She completely disregarded everything I was telling her. I asked for a refund as I need the money to fix my hair with a new hairdresser. She said that she wouldn’t do anything before seeing my hair in person and go from there. Told her since the very beginning that I’m not from the GC I was visiting a friend and I’m already back home to my toddler. There is no way I can go back all the way to GC (3 hours from where I live) just to show her my orange/red hair? She then proceeded to repeat over and over again that she wasn’t going to give me a refund or do anything until she could “see my hair herself”. Told her I sent her plenty of photos, she said that different lighting can show colours that are not the real ones, offered to FaceTime her, send her videos etc... and she kept repeating the same thing “I won’t do anything until you come back here and I see it for myself”. Like seriously? All the other hairdressers in the store saw my hair... they would be lying if they said that my hair didn’t look like an orange mess. Not only will I never go back but the friend who recommended me the place will not go back either and as a business can you really afford to miss out on thousands of dollars every year over a $140 refund for a service done wrong. I already know that I’ll probably receive a very condescending answer from [Name Removed] once I post this review ;)! I’ll pursue this matter further.
Made appointment for base colour, full head foils and cut. My normal hairdresser is booked solid post COVID so thought I would go here. They are $200 more expensive than my normal hair dresser. I also go quote from another hair dresser in the plaza for the above AND straightening and their quote was $300. Over priced!!!!! for $400 I would expect a classy salon not a crowded group of chairs in the back of a shop.
Of course I didn't get my hair done there will wait to get into my normal reasonably priced hair dresser.
Be warned dont use this company.
I placed, and paid for an order of the 2nd Jan 2021. I received notification that the order had been received. Since then no notification of dispatch and no product received.
My emails are met with a pre printed form about what a wonderful company they are .
I have just sent another message this morning. If my concerns are not dealt with in the next 24 hours I will be contacting Consumer Affairs.
Booked an appointment in Dec for my mum to have her hair done in Jan. She arrived 5 min early to be told there would be a 30 min wait so could she come back,30 min later when she got back she was told would be even longer so could she go for another walk or she could just sit in the chair and wait. My mum is in her 70s and doesn't need to be doing half marathons just to get her hair done .Be honest and tell her you double booked. Never will we use or recommend this salon
Good luck understanding their shipping
Got an email to state products had be sent and are on there way...5 days later called toll ‘their express shipping provider’ and they have no recollection of the package.. haven’t received it apparently the items are still sitting at hair house warehouse. Makes sense why they don’t have a phone number for customer support looking at these reviews.
Pacific Fair staff are rude & stock is over priced.
I have been here 4-5 times and had a different staff member each time and always snooty & rude. Yes I do my own hair and I go to buy products for that. It's a fun mama & daughter playtime to play hair salons at home. I don't need stuck up hairdressers looking down their noses at me to pay twice to 3 times as much as anywhere else. Bland af. GlamaCo are way friendlier and cheaper for the same products!
I had just gotten a few piercings done at Liverpool by Melinda and I’m really happy with it! She’s really professional and continued to make me feel better even as I felt light headed after the piercings. Would recommend 10/10!!
- Online store
This is the worst online service I have ever received
I ordered and paid for two very expensive hair brushes ($640) which were to come with a gift with purchase. There was no communication and after 4 weeks I emailed customer service as I had no communication regarding the status of my order. I sent many emails pleading for help, most were ignored, there was no phone number to phone. I finally received the hairbrushes 6 weeks later without the gift with purchase explaining that they were limited. They are going to give me a $15 voucher as compensation. I would never shop here again and I would never recommend this site to anyone. It would be my worst experience as an online customer I have ever had. I truly hope I can save frustration to many customers.
Never again. I went to get a full head of color and foils and was severely overcharged for what was provided at the end. I asked for brown with caramel highlights, was given my original black full color and all hidden highlights inside. Everyone I know said I been severely overcharged $430 and cannot see the difference in my hair at all, I was naive and thought this is was the normal price as I never had highlights and a full head but many many people told me I should have only paid upto Max $270. If i pay $430 on hair I should see a big differ...ence which noone did. I went in-store and spoke to the manager, she was adamant to not give me any refund back at all despite my hair being black wirh hidden highlights and not brown with highlights on top. she said she'll strip the color if I want..and yet keep all the money I paid. This is a very unfair exchange as a consumer of a service. They said they'll fix it by bleaching and recolouring.. which will only further damage and break all the highlighted hair underneath. So I will not go back and don't recommend. Charging people as if they are a private boutique salon and are more like a backyard job. thanks.
- Physical store
thank you for your wonderful service
I walked in to the Plenty Valley store today with a question. I was out the store in 5 minutes. Jenna approached me and was so helpful and knowledgeable and gave me the best product for my needs. Thanks Jenna. wonderful to have great service which is so rare to find today!
- Online store
Received order to find one product had spilt through the entire order
Received my order to find a product had spilt through my entire order.
There was nothing left to use in the bottle!
Have emailed them 5 times without a reply so will be going to consumer affairs
Will never purchase in store or online again!
Took my money but have not even processed my order after more than 5 weeks
Hairhouse Warehouse took payment for products, but has failed to even process my order more than 5 weeks later. Their “online support” has stopped responding to emails and no one has been able to provide a timeframe for even processing the order, let alone delivery. I called their head office a couple of weeks ago and was told that “Emma” would get back to me, but I never received any further correspondence either by phone or email. I tried calling again, but now there is just a recorded message saying that there are issues with Australia Post....Given that my order is yet to be processed, I’m unclear as to how this could be Australia Post’s fault. I have requested a refund, but not received any response to indicate whether it will be provided. Hairhouse Warehouse has taken my money, provided nothing in return more than 5 weeks later and is not responding to my request for a refund. Additionally, I keep receiving emails asking me to review products that have not even been sent, let alone received, which I find incredibly irritating.
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