Hairhouse

Purchased an item from HAIR HOUSE and was interested in purchasing an attachment. Do not try contacting this company, they are very evasive and and their website does not disclose a direct phone line only a "chat line" if you wish to contact them. Recently I called them at 9.03am (the website suggested that one can contact someone at this… Read more

company from 9.00am. I waited for 20 minutes with no response. As this appear to be the only way to contact this company, do not waste your time on their "chat line". An hour later they had the temerity to send an email asking how useful/helpful their "chat line" was.

Suggest, this company needs to arrange for customers to be able to obtain information on their products e.g a Customer Service department manned by REAL employees plus have a "chat line" that works!!!!! Very disappointing and a waste of time if you require information.

Monday, August 24, 2026

Do not under any circumstances order from the online store. They take weeks to pack an express order. Will not talk to you or respond to any emails. Only an AI robot on chat that says sorry your frustrated just wait for an email when we are ready to send the products!!!!! Absolutely zero stars. Do not use this company

I have been seeing the same stylist at the DFO salon in Westcourt, Cairns, for the past 3yrs, and have always been happy with the results. The last time I went however, [Name Removed] (my usual stylist) had left, so I saw [Name Removed], who did a very good job with my haircut and highlights. A couple of days later, I noticed on my receipt that I… Read more

had been charged $10 for a treatment I did not receive. I rang and spoke with one of the ladies who have been there for longer than I've been going there, and was told it was a mandatory charge for anyone who got their hair coloured there. She also mentioned that I had paid this $10 fee every time I'd had my hair done there, even though I'd had no treatments since my first visit, when [Name Removed] and I agreed that with such fine, thin and short hair, a treatment was unnecessary and would only weigh my hair down. I was quite upset at this 'mandatory' charge for a service whether the client received it or not, and asked to speak with someone in administration who could address this. The lady said she would ask the area manager to call me. After a couple of weeks I still hadn't heard from the area manager ([Name Removed]) so after a few more calls to the salon I was told that [Name Removed] was away due to a family emergency and had asked [Name Removed], the DFO store manager to call me. I thought this was pointless as my problem is with an administrative charge, not my hair or the stylists, but as it was the only option given to me I said ok. Two weeks later I still hadn't heard from anyone at all, so I rang the salon again. The lady who answered said that [Name Removed] was there, and would speak with me then. I began my conversation with [Name Removed] by telling him I had no problems with the salon, stylists or my hair, but with the $10 charge for a treatment I didn't have. Instead of hearing me out, [Name Removed] argued with me, insisting that I HAD had the treatments, despite having never done my hair or being present during the shampoo/conditioning himself. I argued back, and he learned from [Name Removed] that I did NOT have the treatment, and offered to pay the $10 back. When I mentioned all the previous $10 charges however, he immediately became defensive and abusive, yelling at me that I HAD had the treatments, that I was a bad client and that I was no longer welcome at the salon. To date, I still have not received ANY money back. 4 stars for the salon itself, but minus 100 for bad business practices including charging clients for services they don't receive, dreadful behaviour by the store manager, and zero customer support.

The second very recent visit to Parkmore - Keysborough Hairhouse was to have my 6 year old son's ears pierced. 1 x piercing on both right and left. Candice was our assigned piercing artist and she was fantastic with all aspects starting from the initial greet with her welcoming and happy energy. She was also very calming which I was relieved about… Read more

as I felt a little anxiety as to how my son would feel during the physical gun piercing itself. He did get a little upset which I did expect could happen but Candace was still very relaxed and calming and offered a small treat each to my son and daughter who came along with us. Candace was faultless in her service delivery that day. She patiently and happily explained the fees to me and what both the piercing options involved including the fees, which of the earrings we could choose from depending on what piercing option we chose, the client/guardian form was thoroughly explained and what was expected of me regarding the form. She never waned from the patient nature she showed from the second we introduced each other and the kids, her patience and being able to help guide my son with selecting the jewellery that would suit his size, age and personality. Candace you were just 100% a shining star for us that day, Thankyou so much for putting my kids and I at ease and maintaining that right up to us happily thanking you as we walked out the salon. I did worry a little before meeting Candace that we could have the piercing team member that pierced my daughters ears last year. She was not engaging, very abrupt and if I'm being honest had a lack of personality. Just wanted to get the piercing over and done with. She was the antithesis to Candace. I understand you have another piercing team member at that salon aside from Candace and if it is the team member that pierced my daughters ears last year, I do hope that you have been able to grow as an employee at Hairhouse and developed the customer service skills and attributes that I know can sometimes feel so tedious and monotonous, but to a customer it is everything. I've had friends comment on how often the staff keep changing at Parkmore, but I don't believe that's concerning considering the transitions and changes happening economically. It's going to happen alot more everywhere. For me, its the customer service delivery that I look for every time I go into a store or business. It's the difference between a glowing online customer review or an absolutely scathing angry review.

A truly beautiful and memorable experience at Hairhouse Robina, QLD in June this year. It began with a walk-in, and from the moment I arrived, the lovely manager, Jodie, was exceptionally warm, helpful and accommodating. She went out of her way to coordinate an appointment for me, and I was so touched by her genuine kindness and willingness to… Read more

help. I called back later and was able to arrange an appointment just before my birthday dinner — a very special occasion, made even more meaningful by the surprise of my wonderful son travelling from Auckland to spend my birthday with me.

Then came the lovely Larissa, who was equally delightful. She was warm, caring and professional, and created the most beautiful glamorous curls for me. I stepped out feeling wonderful, confident and truly ready to celebrate.

I am so grateful to both Jodie and Larissa for making my experience so special. Their kindness, care and beautiful service added something extra to an already very meaningful birthday.

Thank you, Jodie and Larissa, for helping me feel so special and glamorous on my birthday. It was a pleasure meeting you both, and I will remember your warmth and kindness for a long time.

Highly recommend Hairhouse Robina — a wonderful team who genuinely care about their clients.

Had a great experience at the Southland store. The shop assistant informed me at checkout of a better option than I had picked out. I really appreciated it I was having an especially tricky day that small gesture went a long way. Show details

Rebecca did an outstanding hair colour correction from from a ginger red to the perfect blonde she is an expert and a professional and the nicest hairdressers I have ever met I cannot reccomend her highly enough

Such amazing staff, Hayley did my hair and I loved it, she made a suggestion what is best to make my hair look better and she did an awesome job, highly recommended ❤️

Bridal hairstyle and service was disappointing. The appointment was at 9am. The hairdresser of an unknown name, engaged in minimal initial conversation, then didn't talk to the bride, and was then distant and appeared tired and disinterested in the… Read more

task to attend to the bride's hairstyle for the most important day of the bride's life. The hairdresser became a tad more animated when her boyfriend dropped off her lunch. The hair style was not the quality that I was expecting for $150. The waves were very loose and I was concerned that the waves would not last long. And they didn't. The bride's hairstyle was not wavy by the mid to late afternoon. Several areas of scalp were showing and when this was pointed out, there was a bit of a tug to try to adjust this, due to concern about this showing in the photos. When I checked with the bride about her hairstyle she was accepting of it the way it was and did not want to complain. It would not be polite. If it were me, I would have asked for another hairdresser to restyle my hair so that the style would hold for the day, going into the evening. I suspect I could have achieved a similar result for the bride without the exorbitant cost.

They have refused to publish my negative review about a particular shampoo & conditioner even though I simply stated that it didn't meet its claims of repairing hair. I didn't swear etc. It seems to me that Hair house doesn't want to admit that some of its products are poor.

Extremely poor customer experience at Hairhouse Broadmeadows,VIC on Sunday. A simple product return turned into staff refusing to give their names, raising their voice, asking us to leave the store in front of other customers, and calling security — with my 15-year-old daughter present and visibly shaken. I don't think I will ever shop there.

Disappointed with manager refusing to process $5 gift voucher. Hairhouse Forest hill shopping centre Don’t shop at this store. Older shop assistant was asking her young manager to process my $5 gift voucher and she thought that it would be approved since I was buying $100 worth of products and she was shocked that the manager refused to process a… Read more

$5 gift voucher. Utterly disappointed with the service. I will be taking my business elsewhere. The voucher had no expiry date and she gave no reason as to why she was refusing to process it. I think regional managers need to do some Customer service coaching.

A huge shout out to Elizabeth; at the Riverlink Hairhouse store! She is incredibly professional; knowledgeable and went the extra mile for me answering all my questions regarding the right hair straightener for my hair type. Liz, thank you so much for all your help today; I will definitely visit your store again and I can't wait to use my gorgeous new Ghd!! Show details

Geelong Westfield Harihouse. RUDE! Walked in @ 4pm yesterday. 1.5 hours till they closed. NO one in there. Lady in the salon was rude, could tell she hated her job and didn't want to be there. I asked for a shampoo and dry off. (Takes a hairdresser around 25 mins. Told me she was booked out for the rest of the day) Regardless of true or not (which… Read more

I call nonsense) zero care factor. Customer service plus. Run don't walk PAST this store. I will be telling all my friends and family to shop elsewhere.

I was fortunate to be attended by Eva at Shellharbour Stockland/hair house she provided me excellent service and a perfect haircut, she impressed me with her professionalism and kindness, I’m looking forward to visit Hairhouse due to her outstanding service.

I recently purchased hair care products from Hairhouse Warehouse in Chadstone. The consultant who handled my enquiries was Helen. She was outstanding. Excellent communication skills, product knowledge and customer service skills. Her customer service was exemplary, and I will consult with her on a regular basis as her advice was fantastic. I… Read more

have long curly hair, and my daughter has long straight hair, and she was able to provide advice and direction on products for both. Five Stars and a huge shout out for Helen - Thank you for being awesome.

DO NOT SHOP HERE AND DO NOT WORK HERE!! the owner is verbally abusive to their staff members. The store cant seem to hole staff members for longer than a few months at a time. There is barley any products on the shelves in many brands and has been that way for months. Do not waste your time and shop online at other beauty stores. Show details

Girls on front counter were not interested in offering any assistance, I had to ask them for help, but it was like pulling teeth, they were more interested in having a personal conversation between themselves, Absolutely no customer service at all , so I went elsewhere where I was offered help

I am the relative of a staff member who works there. All she and her friends do is steal things and wench about management and customers behind their backs. Freaking putrid people who I'm tired of their behavior, so are outing them.

Went into Highpoint to purchase hair care products. Took a while to get help because the sales assistant was busy with her phone. Politely asked for assistance and she was disinterested. Started to help and then her phone buzzed again so she decided that was more important. I ended up putting my products on the counter and walking out. I’m a long… Read more

time customer who is never rude or demanding. I get amazing service at the Williamstown store but each time I pop into the Highpoint store, I feel invisible and the customer service can be quite rude and short

You want Glam, guess what? hairhouse is your number 1 choice! It’s always been a pleasure dealing with all the staff there, i’ve never seen a friendly staff as much as the ones at hairhouse! And let’s not forget to mention the work they do you can never go out their salon unsatisfied! My favourite is known to be Natalie, i don’t have to tell her… Read more

what i need, with hair color or blow dry, i just let her choose do what’s best and voila we always get the best outcome!

I brought 3800 Eco Friendly Ceramic & Ionic 2100W Hair Dryer - Red × 1. Had previously the same hairdryer but unfortunately the lead split , but I had it for over 11years so it lasted a long time.Highly recommend hairhouse products and very fast delivery service.