Reviewer Photos & Videos
- Physical store
- Verified customer
thank you for your wonderful service
I walked in to the Plenty Valley store today with a question. I was out the store in 5 minutes. Jenna approached me and was so helpful and knowledgeable and gave me the best product for my needs. Thanks Jenna. wonderful to have great service which is so rare to find today!
- Online store
- Verified customer
Received order to find one product had spilt through the entire order
Received my order to find a product had spilt through my entire order.
There was nothing left to use in the bottle!
Have emailed them 5 times without a reply so will be going to consumer affairs
Will never purchase in store or online again!
Took my money but have not even processed my order after more than 5 weeks
Hairhouse Warehouse took payment for products, but has failed to even process my order more than 5 weeks later. Their “online support” has stopped responding to emails and no one has been able to provide a timeframe for even processing the order, let alone delivery. I called their head office a couple of weeks ago and was told that “Emma” would get back to me, but I never received any further correspondence either by phone or email. I tried calling again, but now there is just a recorded message saying that there are issues with Australia Post....Given that my order is yet to be processed, I’m unclear as to how this could be Australia Post’s fault. I have requested a refund, but not received any response to indicate whether it will be provided. Hairhouse Warehouse has taken my money, provided nothing in return more than 5 weeks later and is not responding to my request for a refund. Additionally, I keep receiving emails asking me to review products that have not even been sent, let alone received, which I find incredibly irritating.
Very easy to find all your hair care needs online and their customer service is really helpful. Their products range is very large and caters to all hair types. The products are always good quality and have never had to do a return.
Incompetent Online Support Team
[Name Removed] from the online customer service team has been most unhelpful and incompetent to deal with. In my initial enquiry, she only bothered to answer part of my enquiry and sent me the link to the small peroxide bottle despite emailing through about not being able to locate the large one - essentially, going around in a circle. When I sent a second email with regards to not getting a receipt for my purchases and wanting to ascertain how much each item was, her response was that apparently I received a “significant discount”. She was qui...ck to dish out that apparently I got a significant discount when in actual fact the amount charged was greater than what is normally advertised and was unable to substantiate her claim by justifying how it was apparently a significant discount let alone clarify the individual amounts. It’s great that she’s quick to say I got a significant discount but yet didn’t even perform calculations to check whether or not I was actually charged correctly. When requesting for a supervisor via email, her solution was to ignore the request given that they don’t actually have a direct contact number. As such, I have taken to this platform as an alternative to raise awareness of such incompetent and unhelpful customer service.
worst experience I've had at a hairdresser EVER
Deliberate yanking and ripping at my hair, hurting me the entire time like she had better things to do or as if she hated me during the hair wash and now I have hacked the f up hair. Thanks so much for treating me like that just because you all of a sudden have a bee in your bonnet. Everyone there I got along with for years but I come in this once after quite some time and im treated like the worst person out and I dont even know what I've done to deserve that.
Placed an order online, received an email the goods had been sent... then I noticed they had deleted 2 out of the 4 products I ordered without any notification. You can only contact them by email, so I tried, but they stopped answering my emails. Don't waste your time or money ordering from them. Go somewhere you can trust that has an accessible customer service team if you need them.
Hair and piercings both incredible!
I have been going to Mel the piercer for years; she is incredible and pain-free! Hairdressers Sam and Jess have just given me a STUNNING blonde balayage. Customer service is always excellent. Highly recommend!
Unable to purchase products
I have attempted twice to purchase some hair dye, both transactions were cancelled without explanation. When I enquired why, I was told it was due to missing details and to attempt to make the purchase again, no other assistance was given, I still have no product. What a disappointment.
I bought a product from Hairhouse at Pacific Fair & i'd only had the product less than 24hrs and the bottom of this bottle completely dropped out! I went to pick it up from my beside table & the contents come gushing out all over the table & floor!!! I couldn't believe it! I rang the store & asked to speak to a manager & I told her the story & she was accusing me of dropping the product!! She straight out said; "no we're not offering you a refund, that's just bad luck that happened"....She didnt even offer for me to bring it in so she could see...the product, nor did she offer a store credit OR even an exchange!!!! Nothing....Her tone was quite rude. I then went in on the Thursday night 4 days after purchasing the product, after STILL not having heard anything from anyone, & the it was closing time & I quickly had a word to the lady & just wanted to give her some feedback on what happened thus far & she basically didn't want to hear about it...she was phobbing me off, telling me their closed & to email head office!!!!! (once again!!!) She abruptly told me to email Head Office & speak to them!! So, as per her demand, I did just that & I have received ONE phone call of which I unfortunately missed but returned the call 10 minutes later & how surprising....no answer! Since then, I have tried to call several times without success! I have emailed several times with only two replies telling me to contact the store!!!!!! What the ???? This is the Head Office who are suppose to sort problems out & keep customers satisfied right???? Sadly the customer service from both store & Head Office have been absolutely appauling!!.I couldn't believe how rude the manager was & how the other sales assistant couldn't care less & again was telling me I dropped when, when I did not drop the product, otherwise I wouldn't be ringing & emailing!!! come one girls!...I have better things to do than sit here & write negative feedback regarding a store's customer service!!!! It was quite upsetting when im only in the area for a short time for contract work. I know that I will NEVER shop there again & Im letting all you girls out there know, to be very very cautious when purchasing any products from this store!!!
Ugh I don’t even know where to start.
First off, I got my helix pierced at a different store (not HW) and it got sore. The head piercer told me it was rejecting and I could never get cartilage pierced again. Thank god I went to ask some other places before I took it out. Turns out it was just irritated.
Next I got my belly button pierced at a professional piercing place, but it got red and skin got thin. They said it was fine and part of the healing process. The same day I went back to the place I got it done and it was actually rejecting. ...If I hadn’t gotten a second opinion it would’ve fully rejected out of my body. Also my sister got her second lobe piercing and it was in the wrong place and looked bad, plus they weren’t at even heights. Never going there again
Worst Customer Service and Refund Policy Ever!
The staff at the Pacific Fair Hairhouse Warehouse recommended a hair straightener that does not work on my hair. They provided me with false information. I tried to return it for a refund and they were obnoxious, rude and unhelpful with absolutely 0 care factor. I am now trying to get my refund from head office but am receiving the same treatment. I will never shop in Hairhouse Warehouse again and I do not recommend anyone to shop with them to avoid the heartache and emotional stress I have been going through with them!!!
- Online store
- Verified customer
Quick delivery and quality product
This order arrived SO quickly, packaged very well and arrived safely. The product itself is fantastic, good value for the price and works fantastic - much better than any other hair dryers I’ve previously purchased
Haven't been to salon in forever and havent died my hair either .From the moment i walked in till the time i left i treated like i was special thank u so much happy with the results and the service ...highly recommend
Staff Friendly! Lovely hairdo
First, i loved the staff. They are super friendly so don’t be scared to ask for any help. I had Skye cut and curl my hair (absolutely loved chatting with her, lovely woman). Will definitely come back to touch up my hair again :)
Unfortunately I won't be returning to their salons again. I had my hair done at their Marion store (SA). My partner got me a gift card to get my hair done for mothers day, so I called ahead and ask how much it would be for a half head of foils and a cut. For my hair length it was quoted at $150. Anyway, I got there and it took 4 hours to do this, yes.. 4 hours! They over booked with people (in the middle of a pandemic), and left a few of us just sitting there for quite some time with either colour on, toner on or wet hair waiting for a cut. Ano...ther lady also complained. I also said just dry my hair enough for me to leave the store, so the lady did a quick blow dry and decided to charge me for a proper blow dry without telling me. I found out at the check out that a lovely 'blow-dry' cost was added. All up I paid $220, after being quoted a lot less. Not only this, not once did I see them clean surfaces between people to maintain hygiene during this covid crisis.. Very poor service and communication. Won't be returning.
False advertising and wrong colour
I went to the Hairhouse Warehouse in Bondi Junction. Asked for a red hair dye and a blue hair dye. After I got home and applied it to my hair, it in fact was neither red nor blue. Instead of the specified colours, the blue turned out as a dark greyish black that matched my usual hair colour and the red turned out as a pinky-orange. Very disappointed and annoyed about this and will be asking for a refund.
Do not buy online!
I bought some items in April. Items were never received. Australia post have confirmed in writing they lost the package and asked HHWH to get in contact with them so they can offer compensation. Simple process but not for Hairhouse warehouses. They asked me to go track it down with Australia Post. Umm I did- now it’s your turn 3m!ly from the non existent condescending customer service team to actually do your job.
Don’t waste your money people spend it where you know you’ll receive your items and have some aftercare if needed.
DISHONEST RECOMMENDATIONS !!!
Very disappointing that every time I visit a Hairhouse Warehouse store I am always recommended products from the same brand 'Sexy Hair'! This is an awful brand. I will not be taking the advise from sales assistants who are un-educated on their products. It's very frustrating that I cannot receive genuine recommendations.
Useless. Customer service non existent
Placed an order on the 4th of April. After 3 weeks it hadnt be fulfilled so I emailed them, told me it had been delivered. Spoke to australia post and the tracking they gave me was for another person with a different address.
15 emails so far and they keep sending me the wrong tracking number telling me it has been delivered
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