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Very good customer service
I had my piercing done at another business. I wanted to change the stud, bought one at hair house staff while trying to fix it saw there was an issue, spend extra time to fix it at no extra cost
Love my new hairdryer highly recommend "Halo Jennifer"
Love my new hairdryer even though its missing the spare nozzle. $220 later i received a box with a Hairdryer and warranty card. No spare nozzle, no plastic wrapping. I must say im very happy with service i always receive by Andrew at Wetherill Park store. Always goes above & beyond to assist his customers. Im very happy with the halo jennifer that Andrew recommended despite missing parts. The hairdryer is perfect. Makes my hair so straight and soft. I really appreciate the assistance i received and recommended product was perfect.
Don’t Waste Your Time with online ordering
I was charged twice for my order & when I tried to alert the company, no one bothered contacting me back. I had to follow up & chase them. When I finally managed to speak to someone, they rudely made it clear I was a nuisance & said they had “just processed the refund”.
I complained to the company about the rudeness & the fact I had needed to chase this up, since it e a considerable amount of money. In their response they accidentally made it clear their service reps had lied actually about when my refund was processed. In fact, they seemed to...think that as long as my money had been returned, that everything was fine. Throughout the whole ordeal, even thoughI asked, I was never given an explanation for why this happened- which isn’t reassuring. As a loyal customer for over 5 years, I expected more- they made it clear that they didn’t care. I’ll never be their customer again.
A joke of a business at Pacific Fair
I bought a travel size hair straightener, 2 days ago. Yesterday, realised I paid 30% more for it, then elsewhere. I went in today with product & receipt. Asking them to price match product. The girl who claimed to be the manager, remembered me & said NO they do nto price match. She then said she couldnt sell it, as I had used it (wrong an assumption on her part). I walked out stunned. What business can operate with such a negative return policy? One that will not be around next year. Talk about another franchise lemon...
Took my money but haven't sent the order
Ordered $75 worth of products online on 29th of December 2019. It says on the website that they notify the customer of dispatch within 2 - 3 business days. I have not heard a word. I have sent two emails requesting an update - nothing. I have contacted consumer affairs Victoria and they have advised me to go to my bank to get a charge back on my credit card as they have not given me a reasonable time for supply. Do not order from this online company - it appears to be a scam!
I have been a loyal customer for over 10 years always happy with the service and whilst the stylists changed on a regular basis, they were always helpful, friendly and professional... that was until recently when I was charged double the normal fee for the same treatment I have had for years. Upon query it turns out there was a new manager in the store whose response to me query was "If you don't like it go elsewhere" What a charmer.
I have consequently visited several of their outlets and am baffled that the same service attracts a different f...
AWESOME SERVICE! What a delight to actually find a store so great with staff so professional and great in what they do! Spoilt with service always. Confident and talented members of the staff.
Bad return policy
The are the worst I have ever experience!!!
All I wanted an exchange for a product
The product was not used, proper packaging and I had the receipt and within exchange terms
I went to 3 Hair House Warehouse stores and they all refused, giving me different excuses. They are happy to take your money. It’s disgusting on their behalf
I will never shop there again or recommend them to anyone
Worst service ever. Took my money and still no products!
Ordered 7 items back months ago. Received 5 within a couple of weeks however 2 (worth over $40) still have not been sent. They have ignored all forms of communication including phone calls and emails. I want my items or money refunded and hairhouse warehouse is doing neither. Absolute worst customer service. Avoid!
Ridiculously high prices & slow slow service - Lygon Street Carlton
I hobbled into this salon/store on crutches. Explained what I wanted, in owners opinion I was going to be having a full head of foils, I was given a piece of paper with the price breakdown, foils $155, bond $35, Toner $60 & Cut $75 ( added up in my head $325 - RIDICULOUS) also on the paper she explained is a HHWH offer for a package at $299. I have recently had major surgery and had been dropped off, seeing as I was being picked up again in two hours I reluctantly went for the $299 package, I was then given the choice of Bond or Olaplex, aft...er choosing I was then told this would be a little bit more money (her words). 4 hours and 45 minutes later I was charged $348 (I also purchased a round brush, this was an additional $22). So when she said, that is $370 I nearly fainted !!! My hair is poorly cut and I am gutted with amount of hard earned money I have been ripped off for. Poor form, never will I return to this salon and I am unsure whether I will use the franchise again.
I went to HW Broadmeadows to get a labret piercing and the lady did it off centre and didn't tell me much on how to care for it, she also didn't screw the ball in properly and it fell out, after blaming me for playing with it (it hurt too much to play with) she went to put in another without telling me how painful it would be, hurt more then the piercing so i backed away, she dropped the ball and got super mad when she had to grab another. never coming back AGAIN
Fantastic cut and color in the Ipswich salon. Attention to detail, skilled stylist and colorist. Management so accommodating, friendly and efficient. Great team working together to take care of their clients. Thank you!
I got my eyebrow piercing re done a few years ago at Dandenong Plaza HHWS and the customer service was great. The lady was very gentle, let me choose exactly where I wanted the piercing and did it very quickly. She was very thorough about after care.
do not use this service
They have no idea what they are doing!! My daughters hair has been badly damaged and broken off. The outer hair is orange and her scalp hair is white. She asked for golden blonde. She was then charged $200 for this disaster!!! 1 month out of her sisters wedding. This is a warning to not got to this hair dresser.
No refund and not happy
I’m getting married in a few months and admit I never go to the hairdresser. However with my upcoming wedding I went to a hairdresser who said I needed to get the correct shampoo, conditioner and treatment to get my hair in the best condition for my big day. So I decided to go to hairhouse warehouse and chose a shampoo and conditioner with the intention to go back and buy the treatment after my next pay. I couldn’t get hold of my hairdresser at the time so I bought what I thought was correct for my hair thinking there would be no dramas if I go...t it wrong. Once I spoke to my hairdresser she told me it wasn’t suitable for what I needed and then gave me a specific brand and name to get. I went back to hairhouse warehouse to see if they had the brand and they didn’t. So I asked for a refund and was told no. This is very disappointing and off putting because I don’t know much about hair and my purchase was money down the drain when I’m trying to pay for a wedding. I will not go to this store again. Not happy with the experience at all.
Went in to have roots redone. The roots ended up really bright they had 2 attempts in salon to fix. Let me walk out with terrible hair and stiff hair . Drove to shops and had to buy hair dye as I had funerals to go to..
Manager and owner have both decided to ignore me....
He shouldn’t be a business owner!!!
Ridiculous prices and bad service
I am bleached blonde(shoulder length hair) and wanted half head of foils for regrowth. Was told my hair was too dry and to use certain products for 3 weeks then come back for foils. I was quoted $180....Bought $90 of products that I used then came back 3 weeks later. Sat for nearly half an hour to then be told it would take 2 seperate visits, half head of foils both visits...to get my roots blonde....at $600. Yeah...NO!!! Said “forget it”
I have never come across a salon this expensive.
Shocking customer service and even accused me of product tampering
Don’t buy from HHW or Harper & Arlo. I have been shopping there for years and only one complaint recently and they are totally not interested in helping me with a product they recommend and possibly produce
I always go to Hair Warehouse Spencer Outlet Centre for my cut, i am always greeted with a smile and they fit me in to their busy schedule as best they can. Looking forward to visiting again.
Avoid at all cost
Went to Hairhouse warehouse Church st, Brighton. They recommended me for a hair colour and it burns my scalp when i came back they lied to me saying that i did not do the instruction so i asked them to write the instruction and they said it’s against the law for them to write the instructions. This store has breached my consumer law rights and very deceitful to customers. I warn everyone not to ever buy anything from them.
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