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Worst Customer Service and Refund Policy Ever!
The staff at the Pacific Fair Hairhouse Warehouse recommended a hair straightener that does not work on my hair. They provided me with false information. I tried to return it for a refund and they were obnoxious, rude and unhelpful with absolutely 0 care factor. I am now trying to get my refund from head office but am receiving the same treatment. I will never shop in Hairhouse Warehouse again and I do not recommend anyone to shop with them to avoid the heartache and emotional stress I have been going through with them!!!
- Online store
- Verified customer
Quick delivery and quality product
This order arrived SO quickly, packaged very well and arrived safely. The product itself is fantastic, good value for the price and works fantastic - much better than any other hair dryers I’ve previously purchased
Haven't been to salon in forever and havent died my hair either .From the moment i walked in till the time i left i treated like i was special thank u so much happy with the results and the service ...highly recommend
Staff Friendly! Lovely hairdo
First, i loved the staff. They are super friendly so don’t be scared to ask for any help. I had Skye cut and curl my hair (absolutely loved chatting with her, lovely woman). Will definitely come back to touch up my hair again :)
Unfortunately I won't be returning to their salons again. I had my hair done at their Marion store (SA). My partner got me a gift card to get my hair done for mothers day, so I called ahead and ask how much it would be for a half head of foils and a cut. For my hair length it was quoted at $150. Anyway, I got there and it took 4 hours to do this, yes.. 4 hours! They over booked with people (in the middle of a pandemic), and left a few of us just sitting there for quite some time with either colour on, toner on or wet hair waiting for a cut. Ano...ther lady also complained. I also said just dry my hair enough for me to leave the store, so the lady did a quick blow dry and decided to charge me for a proper blow dry without telling me. I found out at the check out that a lovely 'blow-dry' cost was added. All up I paid $220, after being quoted a lot less. Not only this, not once did I see them clean surfaces between people to maintain hygiene during this covid crisis.. Very poor service and communication. Won't be returning.
False advertising and wrong colour
I went to the Hairhouse Warehouse in Bondi Junction. Asked for a red hair dye and a blue hair dye. After I got home and applied it to my hair, it in fact was neither red nor blue. Instead of the specified colours, the blue turned out as a dark greyish black that matched my usual hair colour and the red turned out as a pinky-orange. Very disappointed and annoyed about this and will be asking for a refund.
Do not buy online!
I bought some items in April. Items were never received. Australia post have confirmed in writing they lost the package and asked HHWH to get in contact with them so they can offer compensation. Simple process but not for Hairhouse warehouses. They asked me to go track it down with Australia Post. Umm I did- now it’s your turn 3m!ly from the non existent condescending customer service team to actually do your job.
Don’t waste your money people spend it where you know you’ll receive your items and have some aftercare if needed.
DISHONEST RECOMMENDATIONS !!!
Very disappointing that every time I visit a Hairhouse Warehouse store I am always recommended products from the same brand 'Sexy Hair'! This is an awful brand. I will not be taking the advise from sales assistants who are un-educated on their products. It's very frustrating that I cannot receive genuine recommendations.
Useless. Customer service non existent
Placed an order on the 4th of April. After 3 weeks it hadnt be fulfilled so I emailed them, told me it had been delivered. Spoke to australia post and the tracking they gave me was for another person with a different address.
15 emails so far and they keep sending me the wrong tracking number telling me it has been delivered
Online order not completed
Absolutely terrible company to make contact with. I placed a order online and have still not received it. I logged onto my account 1 week after I purchased my items , and the order says products not available any more, however they still let me place contents in the cart and pay for them. Trying to contact this company is a joke, you can only email, and as for the phone number, you have to leave a message. Never again will I purchase from this business.
Overpriced $296 for chunky incorrect foil technique
Paid $296 for incorrect full head of foil technique.
Chunky striped not blended foils and colour was terrible.
I mentioned it to the stylist and she said because it's wet.
Never mind the hair pulling hot blow dry which followed.
Apparently the stylist 'Did what I asked for', however I did not ask for chunky stripes and parting my hair off centre does not hide the mistake.
I paid $296 for full head of foils, terrible and inexperienced hair treatment and now more to correct the mistake.
Very good customer service
I had my piercing done at another business. I wanted to change the stud, bought one at hair house staff while trying to fix it saw there was an issue, spend extra time to fix it at no extra cost
Love my new hairdryer highly recommend "Halo Jennifer"
Love my new hairdryer even though its missing the spare nozzle. $220 later i received a box with a Hairdryer and warranty card. No spare nozzle, no plastic wrapping. I must say im very happy with service i always receive by Andrew at Wetherill Park store. Always goes above & beyond to assist his customers. Im very happy with the halo jennifer that Andrew recommended despite missing parts. The hairdryer is perfect. Makes my hair so straight and soft. I really appreciate the assistance i received and recommended product was perfect.
Don’t Waste Your Time with online ordering
I was charged twice for my order & when I tried to alert the company, no one bothered contacting me back. I had to follow up & chase them. When I finally managed to speak to someone, they rudely made it clear I was a nuisance & said they had “just processed the refund”.
I complained to the company about the rudeness & the fact I had needed to chase this up, since it e a considerable amount of money. In their response they accidentally made it clear their service reps had lied actually about when my refund was processed. In fact, they seemed to...think that as long as my money had been returned, that everything was fine. Throughout the whole ordeal, even thoughI asked, I was never given an explanation for why this happened- which isn’t reassuring. As a loyal customer for over 5 years, I expected more- they made it clear that they didn’t care. I’ll never be their customer again.
A joke of a business at Pacific Fair
I bought a travel size hair straightener, 2 days ago. Yesterday, realised I paid 30% more for it, then elsewhere. I went in today with product & receipt. Asking them to price match product. The girl who claimed to be the manager, remembered me & said NO they do nto price match. She then said she couldnt sell it, as I had used it (wrong an assumption on her part). I walked out stunned. What business can operate with such a negative return policy? One that will not be around next year. Talk about another franchise lemon...
Took my money but haven't sent the order
Ordered $75 worth of products online on 29th of December 2019. It says on the website that they notify the customer of dispatch within 2 - 3 business days. I have not heard a word. I have sent two emails requesting an update - nothing. I have contacted consumer affairs Victoria and they have advised me to go to my bank to get a charge back on my credit card as they have not given me a reasonable time for supply. Do not order from this online company - it appears to be a scam!
I have been a loyal customer for over 10 years always happy with the service and whilst the stylists changed on a regular basis, they were always helpful, friendly and professional... that was until recently when I was charged double the normal fee for the same treatment I have had for years. Upon query it turns out there was a new manager in the store whose response to me query was "If you don't like it go elsewhere" What a charmer.
I have consequently visited several of their outlets and am baffled that the same service attracts a different f...
AWESOME SERVICE! What a delight to actually find a store so great with staff so professional and great in what they do! Spoilt with service always. Confident and talented members of the staff.
Bad return policy
The are the worst I have ever experience!!!
All I wanted an exchange for a product
The product was not used, proper packaging and I had the receipt and within exchange terms
I went to 3 Hair House Warehouse stores and they all refused, giving me different excuses. They are happy to take your money. It’s disgusting on their behalf
I will never shop there again or recommend them to anyone
Worst service ever. Took my money and still no products!
Ordered 7 items back months ago. Received 5 within a couple of weeks however 2 (worth over $40) still have not been sent. They have ignored all forms of communication including phone calls and emails. I want my items or money refunded and hairhouse warehouse is doing neither. Absolute worst customer service. Avoid!
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