Haworth Guitars

Ordered goods in 13/12/25 for Christmas, no goods, emailed 20/1 following up, no response, called 24/2, no return call. Dispute raised with PayPal, refund received straight away. Obviously PayPal are aware of this seller not providing goods. DO NOT BUY FROM FROM THIS SELLER

I ordered an Epiphone Casino in September 2025. It’s now February 2026 and I still haven’t received the guitar, or any tracking. I sent multiple emails asking for an ETA and they kept blaming their supplier. When I got fed up and asked for a refund after four months of waiting, they literally just stopped responding to me. I'm currently trying to get my money back via PayPal dispute.

Shonky! Still waiting for my order after 5 months! They don’t answer the phone or respond to emails when you ask where your order is at. Don’t even bother trying to order anything you will lose your money

Purchased a guitar 15 Nov, didnt arrive. Cancelled order 16 Dec and was promised refund. It's now a month later and still no refund. Have called and emailed several times but cannot get any response. Do not buy from this business.

Great experience. Will buy here again!! – Great quality and variety, team was so helpful and delivery was very fast!! I had a very great experience at Haworth and will definitely be going here again for my music equipment. Show reply

Haworth guitar review – I found Haworth guitars on a google search for the Yamaha DXL. I emailed to ask for a price match. They were more than happy with Great communication, so I ordered. fast delivery. Highly recommended. Will definitely buy again Show reply

Great communication – Very happy with the service and communication from Haworth. Friendly and helpful staff identified a slight issue with the order but took steps to ensure the purchase was seamless by getting the item sent directly from the manufacturer. I was advised when the item was sent and kept up to date along the way and it arrived exactly as expected. Really couldn't ask for more. Show reply

Check recent Google reviews before dealing with this business — this is a recurring pattern, not a one-off issue. Retaining all correspondence and documentation if you have to buy things here.

Hayworths sold a guitar of mine on 25th October on consignment. I was advised by phone of the sale. I have visited the store twice and I have received some emails from Joel who is in charge of finance, verifying my account details. Three months later I have not received payment of 550 dollars. The staff are friendly but fail to act. I went through school with Phil so I have been patient and reluctant to write this review.

Purchased a rare Raul Rekow LP Bongo in July 2025 via Paypal and was advised that it wouldn't be in stock until Nov/Dec. They were communicative and polite via email and in early January 2026 I was advised that item had not been supplied by D'Addario. The order was cancelled after I gave the go ahead and was advised that the finance team will be… Read more

notified to send refund. I haven't heard from them at all, even after contacting the store and finance team directly. Sadly I can't recommend this store as I have lost $819. If this is resolved I will reflect this in the review.

UPDATE: After lodging a claim via the payment processor, Haworth did come through and refund the complete amount relatively quickly. I never heard back from them but they came through in the end.

Purchased an item through their website which advised it was in stock and made payment. Waited 8 days for an email to confirm it had been posted. When it never came I called the store and spoke with Eli who advised that their website is a mess so can't be trusted and their web guy has been off sick for weeks. He apologised and took my bank details… Read more

to organise a refund. That was 4 days ago. I called again 2 days ago but was told the person that could help me was the web guy? They said they would make sure the refund went through today. I received an email this morning advising that the order had been cancelled but in the body of the email it says the funds have NOT been refunded but under the product I was trying to buy it says "Refunded." Still no money has been returned. I have tried to call 3 times now but each time the phone rings through to a voicemail. I left my details and to no ones surprise I have not received a call back. I want my money back! First time buying through these guys and it will 100% be the last time I deal with them. Refund my money today or I will take this further.

in May, 2025, I happened to know this company on searching the Yamaha guitar -A5R - on the Maket Place. It said available in stock. I clicked the link, registered and put in cart. Later invoice suggested 10% discount, I accepted and paid in full. Next day, a lady called it was not in stock and I had to wait till August. I said that was my… Read more

dream of that guitar and I already paid in full through the PayPal instalment, so just let it be so.

In August, I emailed twice, and rang up … the Lady said I would have to wait till November or December this year again. While as the buyer’s protection of PayPal lasts only 3 months.

I then asked for the full refund, but received only delays and lame excuses that she did not have password of the PayPal account. I had to lodge a complaint and reviews through the PayPal to have the refund.

In short, it is a not reliable company. They might have done hundreds or thousands of other similar victims to get benefits deposited into their accounts

I ordered a product 5 weeks ago and was told there was one item in stock, and it would be sent within days. The following week, I called and was told the item was no longer in stock and that it should be received and sent the following week. 2 weeks later, I was told that the distributor was holding back a large order because they were waiting on… Read more

one item from the order. A week later, I called - from NZ - and spoke to someone else who told me my product should arrive within the week and that he'd follow up and call me....he never called me. A week later, I spoke to the manager who - between the lines - indicated there were other issues going on. Today, 5 weeks later - I cancelled the order because the situation was absolutely ridiculous....I KNOW the distributor has stock, and this store is still advertising this product as being available. However, I was told that the store hasn't been able to fulfill orders due to the large number of orders and the low number of staff....this was the third, different reason I'd been given and enough is enough. As a first-time customer of Haworth Guitars, I am absolutely gobsmacked at the lack of service provided and simply cannot recommend this business. I'm truly appalled and don't know how this store manages to stay in business.

P.S. After posting this review, I decided to check other reviews and sure enough, there are a heap of other negative (mostly 1-star) reviews from recent months. Something is going on with Haworth Guitars and it sure ain't great.

Staff were nice enough, but I ordered a guitar on the 30th of June, I was told it would be in store in around 2 weeks as I wanted it by my sons birthday. (the original guitar I wanted wasn’t going to be in until late August, early September) I phoned when they said it will be arriving only to be told its held up and will be in the next week, I… Read more

called every week and got told every time “it will be here next week” I’m fine with logistical issues and if they had contacted me and informed me instead of me getting the run around every time I called would have been ok with that. Not once did I get contacted to say there was a major delay. I found another store who had that guitar and said delivery will be around 5-7 days. I cancelled my order on the 22nd of August, ordered from a different store on the same day and it arrived today, not even a week after I ordered it! Big shoutout to Porsha from Manny’s in Alexandria for her help!

Disappointed with Online Purchase I confirmed the guitar was in stock before ordering and was told it would be delivered in 2–3 business days. It’s now been 4 days and still hasn’t shipped. When I called for an update, the salesman was dismissive and finally said the warehouse is away for a week or two—something that was never mentioned earlier.… Read more

He claimed it might ship today, but nothing has happened.

Very poor communication and accountability. I wouldn’t recommend buying online from here.

I had a very disappointing experience with Haworth Guitars. On 25/06/2025, I purchased an acoustic guitar from their website at the advertised EOFY sale price of $699 and received an order confirmation. However, one day later I was informed that my order had been cancelled due to "insufficient stock." Strangely, the exact same item continued to be… Read more

listed on their website — first at $899, and later at $1,189 — which clearly contradicts their claim.

I contacted them via email requesting an explanation and asked them to honour the confirmed order, but instead they processed a refund without any further communication or apology. This feels misleading and unethical.

As a customer, I expected transparency and fair treatment. I would advise others to be cautious when shopping with them, especially during sales — confirmed orders may not be fulfilled if they decide to raise the price afterward.

Terrible. Ordered a compressor that I was told it would take 10 working days max to be delivered. . After 14 days I rang and asked what the hold up was & was told it hadnt left the warehouse yet. When I asked the young man could he ring the warehouse & find out when it would be leaving he said they don't do that & it would come when it comes. I… Read more

cancelled the order & had one delivered within 5 days. As a buyer of a lot of musical gear, use Riffs & Licks, DJ city or Mannys.. all have been excellent.

Horrible Experience – Do Not Recommend I purchased a YAMAHA Piano from HOWORTH GUITARS online on March 7, 2025 (Order #27021) as a birthday present for my daughter. The item was advertised to be delivered within 2–3 weeks, but as of April 14, it's still not here. The only communication I received was a vague message saying it “might take another… Read more

few weeks.” That’s not just disappointing—it’s downright unacceptable. At the very least, they should have offered me a refund for the unexpected delay or at least an alternative product that could be dispatched sooner.

My daughter’s birthday came and went—no piano, no update, no apology. Worst of all, she had to sit through her friend's birthday party where her friend received the exact same piano, adding insult to injury.

HOWORTH GUITARS, you failed us. I would never recommend this place to anyone—especially if you’re buying a gift for someone you care about. Save yourself the heartbreak and shop elsewhere.

Cant get my refund – Purchased a sigma acoustic guitar in December 2025, the guitar arrived and when I unboxed it had smudges and fingerprints all over the top, tuner didn’t work and when I checked the battery is was flat and I had to replace it, went to put guitar strap on and the strap button pin fell out,had to glue it back on ,then discovered the neck had a crack… Read more

in it, obviously the guitar was never checked before it was sent, guitar was picked up and returned to Haworth on the 13/01/2025, I had to ring a week later to see where my refund was, told by Curtis store manager that they were having trouble refunding to my PayPal account and how the store was understaffed and became a bit aggro when I asked when I would see me refund as I now have no guitar and no money to purchase a new one till I get my refund, he told me l would have to wait till Thursday for someone to get back off Xmas holidays to sort out the problem, received an email from Haworth that week saying having problems with refunding to PayPal could I forward my bank account details to receive my refund, did this and was told they had been passed on to the stores finance dept, it’s 26/01/2025 still no refund, just been passed along the chain, have no idea when I am getting my refund or if I will get one, have emailed asking for owners contact details to lodge my complaint directly with them but no replies to my emails , was told by Curtis the store manager that this would be sorted out within a week and now it’s two weeks later and no refund , no idea when to expect it, no replies to my email asking for store owners contact details , worst customer experience for me to date, out of pocket, have no guitar , will never deal with Haworth again and my advice is buyer beware , and see lots of negative feedback on here , Heiko stalling

Great service, prompt delivery – Have ordered several items over the last few years, the most recent being an xvive wireless system which was nicely priced and arrived within a few days without having to resort to express post. Great service across the board. Show reply

Happy Chappy – Same as picture, great quality for price point, very prompt with sending the package interstate. Very happy with my new purchase, will certainly keep Haworth in mind for all future purchases. Show reply

Amazing service – I ordered a cymbal and got it really quick. The communication was amazing! I'm from Sydney we don't get that attention from music stores here. I highly recommend and will definitely shop again here Show reply

The best Shop – Amazing customer service and very fast delivery, no problems at all, and the product is of great quality. I truly recommend this shop and will definitely shop with them again." Show reply

Great service! – An absolutely beautiful product with amazing service! Our order of the Ernie Ball guitar strap arrive in no time at all and the order was process was super easy too. Show reply

Great customer service! – Great service, kept notifying me about details of ordering and shipping. Took a bit of time for it to arrive but thats alright; bought a bb435 and it came in perfect condition!

Great seller, great prices and great customer service – Response to information requests and delivery of ordered items was exceptional. Always responded very quickly to emails, and the item I ordered arrived 40 hours after ordering. Great prices and friendly service. Highly recommended. **Edit** After looking at the reviews I see there are new owners and the reviews since change of ownership reflect the amazing service they offer now. I will definitely be a return customer! Show reply

Excellent customer service and flawless purchase process – I bought a very high-end acoustic guitar from Haworth Guitars. I researched prices on the internet and Haworth cheerfully matched the best price I could find. The purchase process was flawless and the customer service excellent. I highly recommend Haworth Guitars and in particular its store manager, Curtis DeVille.

Excellent Service – Delivery was super speedy (my guitar came in 2 days!!) and my guitar arrived safe and sound which is all I could ask for. I had an excellent experience with Haworth Guitars! Show reply

Easy to find your products and get your delivery on time – Not many sellers still have the Roland parts for old keyboards but I found this one at Haworth easily Good price and good service with easy to browse website made my purchase simple Show reply

Excellent – Friendly staff, knowledgeable and competitive prices. Music school is amazing with professional instructors. I have purchased 3 guitars from them, numerous pedals, strings, etc. and have always been given the top service. Lessons are affordable and worth every penny with Rod. Show reply