Unauthorised access to my bank account (theft!)
Home/Vehicle insurance was pending and I recieved an email stating this while also stating a date that a Dircet Debit would occur. I emailed three times well before the DD date stating VERY clearly that I could not afford to proceed and had also NOT given authority for them to Direct Debit. They took the money anway, leaving me absolutely broke. Now a battle for compensation plus the full amount of monies removed from my bank account to be replaced. Neither has happened. So dishonest, unprofessional conduct. Theft, outright. No morals, no propriety, empathgy nor accountability. A bunch of theiveing oafs to be avoided at all costs....
Been with this insurer for 5 years as a business. Had a claim in 2019 and 2020 for tools stolen. Claims were paid. Now they refuse to reinsure our business due to the claims. I thought that was the whole point of insurance for property stolen from your possession (with no criminal conitations or allegations). Police report had been filed. Police at the time expressed to us this was a COVID issue that trades vehicles were being targeted. It would be remiss of us as a company not to hold insurance for loss of tools. Vehicles had double lock down and still they got into them. The building industry seems to be an easy target. Now we are being penalised! No wonder people live on the edge and not take insurance.
if your insurance is underwritten by Hollard avoid them at all costs .
months of delaying tactics ,when asked for reason small claim declined told to read the pds
asked again for written reasons by way of explanation told read the PDS.
Not interested in being of assistance.
DO NOT CONSIDER HOLLARD OR (REAL) INSURANCE
WORST Insurance Company I have ever had the misfortune of dealing with. DO NOT CONSIDER AT ALL. I spent $184 in phone calls (on hold/waiting for an answer) Finally submitted a claim and followed up with a written letter in January 2018. To this date (Aug 2020) still no response, no email, no phone call, no settlement - NOTHING. They have now apparently cancelled my Policy & no longer deduct premiums (No idea why) as guess what, no advice, communication whatsoever. DO NOT USE HOLLARD OR (REAL) INSURANCE - ZERO STARS ALL ROUND
The worst insurance claim experience with Hollard/Woolworths
The worst insurance company that I've ever come across. From not returning phone calls to taking over 4 weeks to process a car insurance claim. Any clauses that they can use not to pay and have answers to everything to dismiss the claim. Looking to cancel the Home Insurance with them as I don't trust that they will do the right thing by their clients. Hoping that everyone with the same experience to lodge your complaint to AFCA (Australian Financial Compaints Authority). Overall terrible service and untrustworthy business - Hollard/Woolworths!
Poor, poor, poor, humiliated
Poor, poor, poor, never been so humiliated in all my life, recons they are going to take us to court.... Maybe everyone is now fully aware of what you guys do! Stress, anxiety.
Was considering relocating my home & contents to the underwriters Hollards
After reading the reviews, I am gobsmacked at the amount of negative reviews and totally empathise with their frustrations. I will not be considering this company at any time in the near future.
THE WORST COMPANY EVER
Hollard are the worst insurance organisation ever claim still pending over 5 months now ,They never return your calls ,They promise amd deliver nothing. Most of their assessors are complete amd utter liars.I suggest head somewhere else this company cannot be trusted.
Stay away from these Crooks
These clowns are scamming their customers they will look for any way to deny a claim zero stars for these crooks. We have made one claim in 10 years and they deny it
Pet Insurance BEWARE!!!
Agree with all the 1 star reviews.... even worse, when I tried to cancel the policy, they still helped themselves to my direct credit at the bank. A scam like no other I have had the misfprtune to deal with. And this is through the RSPCA.
We are a secondary party to a claim and it is just beyond a joke.
I work in real estate and have worked with Hollards on a number of things and their hold times are about 20-40 minutes long on average.
There is no written communication back from them at all over a claim that spans the length of close to 6 months.
I always have to chase them up for everything and they are very clearly putting fake notes on their system from phone call conversations. I would welcome the company to provide the recordings from my conversation to confirm that thei...
Stay Away From All Insurance Companies Underwritten By Hollard
My parents signed up with An insurance company underwritten by Hollards.
We recently had our home burgled, I had all my tools LOCKED inside the property at the Time of the robbery. However after being lied to consistently by the insurance company saying they hadn’t received information from the assessors I decided to call the assessor's directly where they confirmed they had already had spoken to hollards and it was all sorted on their end. Caught out lying again. They also refuse to cover the tools stolen as the receipts are in my name (the insurance policy holders son) laughable stay away
4 months later and still no resolution
I don't even know where to start with this company. I'm currently in a claim that has been going for 4 months. You ring a call center every time and try to explain the situation and its like talking to a wall. They review previous phone calls to figure out what to do, refer you to another person then say we need more information and the process begins again for weeks and weeks. The email always say we will contact you within 5 business days.....this rarely happens and if it does it is almost never by phone call. I'm constantly telling them to c...all me and they never do. I just want a straight answer on certain parts, but they find one little thing and don't move on until it is resolved, instead of doing multiple things at once to achieve an outcome.
Dont get close to those people
Start getting debits to my credit card from this company. Phone them and they ( after waiting on the phone for 30 minutes and been transferred to few persons) told me that they can not find any policy under my name. Not clear how they got my credit car details and why I was charge. They also advertising under real insurance so be careful
waste of time
Have tried to ring this company fifteen times and only get the engaged tone-- will be putting a stop payment on funds---touch at own risk--Lord help you if you had to make a claim
Cannot get hold of this company. Very frustrating
Cannot get hold of this company. Very frustrating have called many many times over last few days
Phone is always engaged no matter what time they call.
Happy to take my money
Lodged a Landlords insurance claim 1/03/2019. Still waiting for payment 2 months later even after a complaint has been lodged with AFCA and they have been told to pay up!
Don't Touch this Insurance Agency
Eleven and a half months ago my house was struck by lightening. I am still trying to settle the claim. Every phone call took at least a half hour to an hour to get through to someone... I actually had to increase my phone call allowance to cope. Every person I consulted was different, rarely were my concerns and needs met in the phone conversations, and unacceptable hours of time were wasted. The frig and solar inverter were replaced within "a reasonable time" but the reconnection of the gas and water costs is still being disputed. Even with intervention from a lawyer nothing has been resolved. Hollard has refused to answer. If you are thinking of using this company... DON'T.
its a scam, they are based in south Africa,
based in south Africa,
sent 3 text messages to me when im not with them,
trying to confirm orders and claims, telling me ive been in a crash.
complete scam and i dont know how they got ahold of my number.
Premium rocketed year after year after a claim
Got car insurance through Australian Seniors Insurance Agency. Had an at fault claim almost three years ago, First renewal, premium up 44.7%. Next renewal, another 19.25%!! Thought the hike was one off and subsequent ones in line with industry average. Apparently not so.
We accepted first hike without complain although it was quite astronomical. Can't accept second since similar increases will probably ensue for future renewals. Will walk.
Questions & Answers
The title of my comment is "Unauthorised access to my bank account (theft!)". After the experience I have had and now reading others, it seems to me that Hollards are all about profits and have no regard for professionalism, ethics, punctuality, communication (mind you, I got lucky there) and above all, honesty and accountrability. My questions to Hollards are, "What are you doing to model your company in a better light? What are you doing to achieve genuine Best Practise Business and what are you doing to rectify the absolute abuse of reckless practices unleashed upon your long sufferring clients?" I am fortunate to have 27 years of investigations experience, largely at Federal and ADF level. I know the law and I know when it's time to draw the sword so fortunately, after much haggling, my situation at this time appears sorted. I feel for those unable or scared to take you on. Your company policies do not over ride the Word of Law in this country. You have a critical mess that is out of control and needs some serious and immediate reparations. You need to respect the opinions of your clients; LISTEN to them. They can help you.....
Made a claim 15 days ago. Followed up numerous times. Nobody ever answers the phone. Left number to call back but nobody calls back. Sent an email only to be told to wait up to another 8 days. Have already lodged everything online so its pretty clear cut. Been with these guys for years for a number of policies, never had to claim until now. Not sure what else to do now.
What does "General property cover" actually cover ?
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