An Australian Senior
Don't Touch this Insurance Agency
Eleven and a half months ago my house was struck by lightening. I am still trying to settle the claim. Every phone call took at least a half hour to an hour to get through to someone... I actually had to increase my phone call allowance to cope. Every person I consulted was different, rarely were my concerns and needs met in the phone conversations, and unacceptable hours of time were wasted. The frig and solar inverter were replaced within "a reasonable time" but the reconnection of the gas and water costs is still being disputed. Even with intervention from a lawyer nothing has been resolved. Hollard has refused to answer. If you are thinking of using this company... DON'T.
its a scam, they are based in south Africa,
based in south Africa,
sent 3 text messages to me when im not with them,
trying to confirm orders and claims, telling me ive been in a crash.
complete scam and i dont know how they got ahold of my number.
Premium rocketed year after year after a claim
Got car insurance through Australian Seniors Insurance Agency. Had an at fault claim almost three years ago, First renewal, premium up 44.7%. Next renewal, another 19.25%!! Thought the hike was one off and subsequent ones in line with industry average. Apparently not so.
We accepted first hike without complain although it was quite astronomical. Can't accept second since similar increases will probably ensue for future renewals. Will walk.
Get Real !
Motor Vehicle Insurance Policy through Australian Seniors Ins Agency. Underwritten by Hollard.
We have a Motor Vehicle Insurance Policy through Australian Seniors Ins Agency. Underwritten by Hollard. We put in a claim for a motor vehicle accident and its taken five months to process, and then despite producing evidence to prove that we were being scamed by the other driver, our claim was rejected , The claims department is truly unprofessional. Staff don't follow up on what they promise.We wasted many, many hours on the phone......as well as writing letters to them. Hopeless, hopeless! Hopeless! Don't waste your TIME or MONEY with the Australian Seniors Ins Agency - underwritten by Hollard. Do yourself a favour and stay right away from them !!!
Dont touch em
Look at my review history, I never do bad reviews but I can't help it with Hollard/Woolworths insurance
I was insured by Woolworths/Hollard for over a year full comprehensive car insurance, always paid on time always told them everything.
On the initial call they had asked if I had lost my licence I said yes, they asked if I had any fines in 2 years - I said no as I was told parking fines don't matter - when I goto claim after an accident that was not my fault they stated if they had known about a parking fines they would not have insured me and there fore wouldn't pay out.
I open a case with them and they send through audio files 12 times (no joke ) and each time the audio is distorted so the spoken words cannot be understood
They ended up sending me a cd with the audio files after 8 weeks.
I then take it on the chin and say fine, cancel my policy and stop charging me as you were never going to pay me out or ever insure me. They do this.
2 Weeks later the re insure my totalled car at a lesser value due to my driving history - what a joke. They say they wont insure me on my car so they don't have to pay me out and then charge me premiums on new comprehensive insurance on a totalled written of vehicle.
What a joke do not even tempt yourself with the idea of touching these people.
I Lodged a claim after they said my car was covered, they then wrote my car off, and then said they would not pay using wording in there policy to get out of it. They are crooks.
Don't buy any Hollard Insurance product
Stay clear from all of Hollard Insurance products (and there are plenty masquerading as other companies' products) 48 pages of conditions for cat insurance shows you that this company never wants to pay out on any of its product as they are quick to point to a one line clause in page 37 of their T&Cs. Like most insurances these days they are set up not to pay out! The Competition panel should be looking into the practically monopoly this organisation has on the specialist insurance market.
Never use this Company, no stars
I have full comprehensive insurance so thought l was covered, while driving home from work at 11pm one winters night l hit a wombat, l couldn't see much damage so continued on my way (another 27 Ks) almost home the engine light came on so l crawled home, next day l took my car to my dealership who have worked on my car since new, 6 years old), they said the wombat has done more damage so go through insurance, they sent a quote to Hollard. When we never heard anything we called our dealership to be told that my car was towed to another repairer. At no stage were we notified of this and we were very concerned as the repairer they sent it to was over an hour from our home in the country.Countless calls to Hollard who really had no idea what was happening so after 6 weeks l have my car back, first day of driving it all fine then second day almost to work and the light came on again, mind you to get to my work it is along 30 ks of very narrow country mountain roads and l work shift work.called the assessor who assessed my car and now he says to take it to my dealership and insurance will pay for it providing it is the result of an accident, What the !!!! anyway if l am fully insurered why didn't they use my repairer instead of taking it to some person who has no idea of the history of my car, l will be taking this further if l can actually find a phone number to complain to .
Business interrupted 8 months later still haven’t paid even a progress
I spent big premiums with this company for the unforeseen event shall happen to protect my business.
That day happened 31-3-18
Took 4 months to get a list from the recovery company what was damaged
Items we were advised weren’t damaged, customers have sent back as in fact Damaged
The Assessor’s don’t call back I left numerous messages and texts to their phone for a follow up. As my customers were depending on this information to know when they would receive goods back, untarnished .
Now 8 months later, they’ve got bad, bank statements, merchant statements , receipts , stock tested and aware the stock is damaged and business was interrupted severely pending bankruptcy.
I would strongly suggest anyone in business looking for business cover stay very far away from this company unless you want to end up in my shoes. A distaste strikes and the biggest disaster is the insurance paying up so you can get back into business like you are supposedly covered for !!
Terrible - No Stars
You will literally be waiting 6 months for your claim to be assessed or concluded. Don't even think you can give them a call......no chance.
Disaster! No Stars!
Am am insured through Seniors insurance. They use Hollard.
I had a fire in my bathroom in February. Demolishers were sent who did a great deal more damage to my house.It's now October and so far only the preliminary plumbing has been done. ie. no walls, no floor, etc.
Meanwhile every room of my house has been impacted and looks like a workzone and not a home. cluttered with bathroom furniture and the black plastic they stuck to the floor has ruined the surface.
Worst customer service EVER!
Crashed my vehicle 6 weeks ago... Hollard has had all my relevant documentation since 3 days after crash.. here I am still without settlement amount, being told it will be in my account Mon... Then told Thurs... Then Mon again. What a joke! Do not recommend!
Courteous and efficient
I crashed my car the day after I bought it! While getting them to assist me on a Sunday (when the crash happened) took a fair bit of time because it was the after-hours team, the rest of the process was actually surprisingly smooth. Unfortunately they did decide to write off the car but once the assessment was made, they promptly transferred the amount owing to my account and were polite throughout the process. i was pleasantly surprised.
The worst customer service
Made a claim now I am treated as criminal they send investigates to my house for a problem that has nothing to do with my claim.
Still going I am going to ring consumer affairs regarding this. Do not insure with this company.
Very disappointing will not continue
I am using car road side assistance with hollard paying them since one year my car have problem with battery and they can help only one day by using jump start, another day I have to spend for tow it to mechanic, not coming back on second day. Not Good At All will not continue with it.
By far the worst company I have EVER dealt with (BEWARE)
My brand new car was crashed into 6 months ago. I was pressured into having it fixed even though I was demanding a write-off. The car was valued at $24,000 wholesale without damage.. the current repair bill is OVER $24,000. And I've spent thousands on hire cars, days off work etc.
By far the WORST customer service I have ever experienced. Hollard owns a number of Australian insurance companies such as Insuret, Medibank, real insurance Etc. I would never EVER recommend any of these given that Hollard owns them.
Compliments to Joseph Doherty - Home Client Manager
I would like to send through my compliments in regards to Joseph Doherty (Home Client Manager) with Hollard Insurance.
Earlier last week, I had the worst experience with Woolworths Insurance to the point of having to send through a complaints email to their customer service.
That afternoon, I received a call from Joseph in regards to my claim. Joseph Doherty was very professional and polite and listened to my complaint and frustration to the best of his ability.
Joseph Doherty then explained the processes & procedures that he would need to follow and Joseph Doherty also ensured me that he would resolve my claim at the earliest possible time.
My claim has been resolved and I have received payment earlier than mentioned by Joseph Doherty.
I would like to thank him heaps for relieving the stress that I was in due to the insurance claim.
Thank you Joseph Doherty for turning my bad experience into a good one :)