4 months later and still no resolution
I don't even know where to start with this company. I'm currently in a claim that has been going for 4 months. You ring a call center every time and try to explain the situation and its like talking to a wall. They review previous phone calls to figure out what to do, refer you to another person then say we need more information and the process begins again for weeks and weeks. The email always say we will contact you within 5 business days.....this rarely happens and if it does it is almost never by phone call. I'm constantly telling them to c...all me and they never do. I just want a straight answer on certain parts, but they find one little thing and don't move on until it is resolved, instead of doing multiple things at once to achieve an outcome.
Dont get close to those people
Start getting debits to my credit card from this company. Phone them and they ( after waiting on the phone for 30 minutes and been transferred to few persons) told me that they can not find any policy under my name. Not clear how they got my credit car details and why I was charge. They also advertising under real insurance so be careful
Lodged a Landlords insurance claim 1/03/2019. Still waiting for payment 2 months later even after a complaint has been lodged with AFCA and they have been told to pay up!
Don't Touch this Insurance Agency
Eleven and a half months ago my house was struck by lightening. I am still trying to settle the claim. Every phone call took at least a half hour to an hour to get through to someone... I actually had to increase my phone call allowance to cope. Every person I consulted was different, rarely were my concerns and needs met in the phone conversations, and unacceptable hours of time were wasted. The frig and solar inverter were replaced within "a reasonable time" but the reconnection of the gas and water costs is still being disputed. Even with intervention from a lawyer nothing has been resolved. Hollard has refused to answer. If you are thinking of using this company... DON'T.
its a scam, they are based in south Africa,
based in south Africa,
sent 3 text messages to me when im not with them,
trying to confirm orders and claims, telling me ive been in a crash.
complete scam and i dont know how they got ahold of my number.
Premium rocketed year after year after a claim
Got car insurance through Australian Seniors Insurance Agency. Had an at fault claim almost three years ago, First renewal, premium up 44.7%. Next renewal, another 19.25%!! Thought the hike was one off and subsequent ones in line with industry average. Apparently not so.
We accepted first hike without complain although it was quite astronomical. Can't accept second since similar increases will probably ensue for future renewals. Will walk.
Motor Vehicle Insurance Policy through Australian Seniors Ins Agency. Underwritten by Hollard.
We have a Motor Vehicle Insurance Policy through Australian Seniors Ins Agency. Underwritten by Hollard. We put in a claim for a motor vehicle accident and its taken five months to process, and then despite producing evidence to prove that we were being scamed by the other driver, our claim was rejected , The claims department is truly unprofessional. Staff don't follow up on what they promise.We wasted many, many hours on the phone......as well as writing letters to them. Hopeless, hopeless! Hopeless! Don't waste your TIME or MONEY with the Australian Seniors Ins Agency - underwritten by Hollard. Do yourself a favour and stay right away from them !!!
- Verified customer
Dont touch em
Look at my review history, I never do bad reviews but I can't help it with Hollard/Woolworths insurance
I was insured by Woolworths/Hollard for over a year full comprehensive car insurance, always paid on time always told them everything.
On the initial call they had asked if I had lost my licence I said yes, they asked if I had any fines in 2 years - I said no as I was told parking fines don't matter - when I goto claim after an accident that was not my fault they stated if they had known about a parking fines they would not have insur...ed me and there fore wouldn't pay out. I open a case with them and they send through audio files 12 times (no joke ) and each time the audio is distorted so the spoken words cannot be understood They ended up sending me a cd with the audio files after 8 weeks.
Don't buy any Hollard Insurance product
Stay clear from all of Hollard Insurance products (and there are plenty masquerading as other companies' products) 48 pages of conditions for cat insurance shows you that this company never wants to pay out on any of its product as they are quick to point to a one line clause in page 37 of their T&Cs. Like most insurances these days they are set up not to pay out! The Competition panel should be looking into the practically monopoly this organisation has on the specialist insurance market.
Never use this Company, no stars
I have full comprehensive insurance so thought l was covered, while driving home from work at 11pm one winters night l hit a wombat, l couldn't see much damage so continued on my way (another 27 Ks) almost home the engine light came on so l crawled home, next day l took my car to my dealership who have worked on my car since new, 6 years old), they said the wombat has done more damage so go through insurance, they sent a quote to Hollard. When we never heard anything we called our dealership to be told that my car was towed to another repairer.... At no stage were we notified of this and we were very concerned as the repairer they sent it to was over an hour from our home in the country.Countless calls to Hollard who really had no idea what was happening so after 6 weeks l have my car back, first day of driving it all fine then second day almost to work and the light came on again, mind you to get to my work it is along 30 ks of very narrow country mountain roads and l work shift work.called the assessor who assessed my car and now he says to take it to my dealership and insurance will pay for it providing it is the result of an accident, What the !!!! anyway if l am fully insurered why didn't they use my repairer instead of taking it to some person who has no idea of the history of my car, l will be taking this further if l can actually find a phone number to complain to .
Business interrupted 8 months later still haven’t paid even a progress
I spent big premiums with this company for the unforeseen event shall happen to protect my business.
That day happened 31-3-18
Took 4 months to get a list from the recovery company what was damaged
Items we were advised weren’t damaged, customers have sent back as in fact Damaged
The Assessor’s don’t call back I left numerous messages and texts to their phone for a follow up. As my customers were depending on this information to know when they would receive goods back, untarnished .
Now 8 months later, they’ve got bad, bank statements,...
Disaster! No Stars!
Am am insured through Seniors insurance. They use Hollard.
I had a fire in my bathroom in February. Demolishers were sent who did a great deal more damage to my house.It's now October and so far only the preliminary plumbing has been done. ie. no walls, no floor, etc.
Meanwhile every room of my house has been impacted and looks like a workzone and not a home. cluttered with bathroom furniture and the black plastic they stuck to the floor has ruined the surface.
Worst customer service EVER!
Crashed my vehicle 6 weeks ago... Hollard has had all my relevant documentation since 3 days after crash.. here I am still without settlement amount, being told it will be in my account Mon... Then told Thurs... Then Mon again. What a joke! Do not recommend!
Courteous and efficient
I crashed my car the day after I bought it! While getting them to assist me on a Sunday (when the crash happened) took a fair bit of time because it was the after-hours team, the rest of the process was actually surprisingly smooth. Unfortunately they did decide to write off the car but once the assessment was made, they promptly transferred the amount owing to my account and were polite throughout the process. i was pleasantly surprised.
Very disappointing will not continue
I am using car road side assistance with hollard paying them since one year my car have problem with battery and they can help only one day by using jump start, another day I have to spend for tow it to mechanic, not coming back on second day. Not Good At All will not continue with it.
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Questions & Answers
hi my lost car was written off and total value was 2000$ and i pay 800$ fro the excess and they have charged another 168$ for less outstanding premium, its not in my policy, please correct that
Can you please send us a private message with your policy details/claim number so i can get a claims consultant to give you a call to discuss this? Thank you, Angela
Has anyone had their car written off by Hollard due to hail damage? What is the rationale for them deduct the unused portion of the car rego and CTP? It is mentioned in their product disclosure, but no other insurance company I've spoken with seem to do this. Even Service NSW staff whom we enquired with found this to be an unsual practice. Like all other insurance, the only deduction we were expecting was the excess in our policy. We still had half a year of the Car Rego and CTP left, which Hollard now claims will be deducted from the settlement amount. Why??
Hi Alice, We’re sorry to hear you are unhappy about your claim. In order to resolve this issue would you be comfortable sending us a private message with your policy number/claim number so that we can look into this for you?
To answer your question more generally, your car’s Agreed Value is to cover all on-road costs. In the event of a total loss or write off, these costs are removed (along with any applicable excesses or outstanding premiums) from your total settlement amount – this is included and often described as “deductions” by most insurers. In NSW the deduction of CTP costs from the settlement amount is common as you will be able to apply to the RMS for a refund of your remaining CTP costs, once your car’s registration has been cancelled.
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