Hollard Business Insurance

DO NOT RECOMMEND! Impossible to get your claim excess back once paid. If you make a claim they will refuse to re-insure even though that is the whole point of having insurance!! Only made 1 at fault claim in 7 years and a few others where all details were provided and they are now refusing insurance. 100% do not recommend.

Worst Of The Worst. SCAM Insurance – If I could give zero stars I would. These theives are by the most unethical insurance underwriters in the industry. If you ever unfortunate to enough to have an accident or home damage they will try every sneaky tactic in the book to not payout on their policies. Avoid any company that has these theives as their underwriters. I would have taken… Read more

them to court and probably won when they sealed out of paying for a car accident that I had. I have never dealt with such an unethical bunch of people. Even though I was not at fault. I will never forgive or forget and when I get insurance I make sure the company is not a front for these thieves.

Predators – Hollard underwrite Petsure who have, amongst their other brands, RSPCA Pet Insurance. They run a predatory business model. Suck you in with discounts on your first year and then nail you with +30% increases thereafter. Then when your dog turns 9 they turn really nasty and basically increase their premiums to the point where they are unaffordable and thus forcing you onto a lower level of coverage which is effectively zero coverage

DO NOT USE HOLLARD – By far the worst insurance company I have ever dealt with , literally un contactable for over 2 months , I have spent over 2 hours waiting on hold multiple times in the last 2 months, I have raised complaints through the RESOLUTION CENTRE and still nothing , do not give this company a cent.

Scam! Avoid at all costs!! – Don’t waste your time with this fraudulent company!!!!! No contact, no service, liars, and make excuses to not pay you. I made a comprehensive car claim on 31/7/23 for a not at fault accident. Was told I would be contacted by an assessor, I made a follow up call on 7/8/23 and was told it will take 3-5 days to review the quotes and someone would be… Read more

in contact. I then got a text message on 10/8/23 to say someone will be in contact within 5 business days. Not contact. I called on 21/8/23 to follow up again and was told someone will call by the end of the week. No contact. I called on 25/8/23 and asked for a call back and no one called back! I then called on 28/8/23 and was told they are still waiting for quotes and assessor will call me when it’s received. I then finally got a call on 1/9/23 by assessor (Darrel) who confirmed it was a total loss and he advised me to ring total loss team to push for my payment. I then rang again on 4/9/23 and was told I would be paid between 5-10 business days, I was sent the email which asked for my details and sent it straight away on the 4/9/23. Waited 10 business days and still no payment! I have been on hold for hours, I’ve also sent emails that no one has responded to, I have contacted the complaints department and no response from them either. I’m honestly disgusted in the lack of service. I then rang again on 18/9/23 and they said the last person didn’t put the payment through, was sent an email saying the payment would come through in 2-5 business days, waited 5 business days and no payment! Rang again on 25/9/23 after being on hold all day! They told me the payment was rejected and they didn’t know why and would ring me the next morning to confirm the payment will go through in 48hrs. No phone call and no payment again! Called again today and on hold for hours to be told they don’t know why it hasn’t gone through. Don’t waste your time with this fraudulent company! They are liars and will take your money and waste your time! I’m telling everyone I know to never use Hollard insurance and now contacting a lawyer.

Thieves – Have been trying to get a claim sorted out for flooring that has been damaged by water for 9 months. They have agreed that 1/4 of the room is payable and the rest is apparently "sun damage" even though most of it has been covered by rugs for the last 18 years and the manufacturer says that the floor doesnt lift from sun damage. Im off to the Ombudsman again too. Do not insure with these people.

Its worse than disgusting – We took out full comprehensive house + contents insurance with AUST SENIORS INSURANCE who in turn sub insured with THE HOLLARD INSURANCE COMPANY. We have accidental insurance and our large TV screen was damaged by one of our grand kids while romping. We haven't made a claim for anything in probably +12 years so we regard ourselves as good… Read more

customers + people. These two companies do not respond to claims, they deflect defer and in the end don't return phone calls or even take them. The do nothing,,,,FAMILIES be aware they are rubbish insurers who falsely insure your home. Im now off to the Industry Ombudsmen for satisfaction. Shame on you both.

Seniors Insurance underwriters do not use!!! – Absolutely disgraceful underwriters for Seniors Insurance. The use JLG as an assessment company who are equally disgraceful. Had a claim outstanding for a crack in my pool after debris landed in the pool from a weather event. Firstly they claimed it was previously patched which was completely untrue. Then they sent and engineer out who assessed it… Read more

for maybe 5 minutes and claimed he couldn't assess the crack due to JLG patching the crack then two weeks later submits a report stating that it cracked probably due to age. The company won't even answer your complaints and just go with untrue reports and do not allow you to have any say. Disgraceful company that I reported to the ombudsman. RE: Claim 1170243

Terrible, scammer – Stay away from this insurance, they good at taking your money but when it comes to claim they will reject at whatever it costs. I've had a very bad experience from the time of claim to the eventual rejection. I'll will switch both my investment and owner occupied homes to the other provider.

shocking service – lodged a claim in April, heard nothing contacted them end of May waited 3 hours on the phone to be told we need more information, they had not asked previously for this, sent in the information still heard nothing, cancelled the policy going to a more professional company

Avoid them scammers rubbish – Horrible company not professional not goid value hard to speak to them Unprofessional Lie Policy is scam Claim denied Aggressive behaviour not recommended Discrimination against bankruptcy False claim they good Not solve any thing

Absolutely Shocking!! DO NOT USE – I have had the worse experience with my Hollard claim. The assessor Louise was rude, did not allow us to provide any additional information, was twisting our words and lied. Not giving us any time to provide additional information, which is just slow to obtain. They are forgetting they are dealing with vulnerable people who have been subject to losses. Absolutely disgusting!

Insurance is a scam - do not go with them – What's the point of paying for business interruption insurance (pre-covid) when they come up with this crap. The Federal Court has confirmed that business insurance policy wordings with the Infectious Disease insuring clause ( which Hollard policy wordings have) was the only area where cover may be afforded to policyholders. However, there are… Read more

substantial requirements that need to be met before any policyholder can prove that it is entitled to any indemnity under this clause.

In order for cover to be consider under the Infectious Disease clause Policyholders must establish all of the following:

An outbreak of Covid-19 occurred within 20 klms ( or specified radius) of their premises and the outbreak the insured is relying on as the trigger for cover is the actual cause of the business interruption loss and the insured is only covered for the financial loss caused by the relied upon outbreak and not from any other cause such as Public Health Orders (PHOs).

The Federal Court reaffirmed that any loss as a result of PHO’s would not be covered as no PHO’s were issued as a result of a particular outbreak of Covid-19 but were issued to stop the spread of Covid-19 throughout the community.

This judgement was Appealed and on the 21 February 2022 the Appeals court upheld Judge [Name Removed] ruling in regards to the application of the policy coverage triggers.

The Insured claim

We understand that there is evidence of a COVID-19 Outbreak within 20kms of the insured's location between 31 January 2020 – 30 March 2020 . The report we are relying on is available for each location listed below should you or the insured wish to obtain a copy of the report.

However, we note that the insured’s claim submission is for the impact of the PHO’s from the State Government that impacted the insured in particular the restriction of movement imposed. The insured remained affected by the ongoing PHO’s issued by the VIC Government.

The information forwarded by the insured also support their claims submission that their business interruption were due to Public Health Orders issued at the time.

Worst ansurance company ever – Beware ,Beware my stuff has stolen from my car I provided them with police report , they refuse to pay reimbursement for the stolen stuff . They make fake excuse to avoid any payment . Hollard manage Australian Seniors and Woolworths please stay away from those people

The WORST INSURANCE ORGANIZATION IN THE WORLD – Happy to take your money each month but make it impossible to get your claim addressed. (I paid for premium Home & Contents Cover) Never made a Claim in my life before and this is how I am treated Lodged a Claim in February 2021 and it is still not settled / complete They do not respond to emails, they are in breach of the "Code of Conduct" of… Read more

which they are a member I have an ongoing Complaint with AFCA because of their breaches They must pay People on the "Feefo" Platform to write positive reviews. They are deceptive, evasive and encourage unconscionable business practices. Do not buy Policies from this Parent organization: The Hollard Insurance Company Ltd these include some 395 companies in the THE HOLLARD INSURANCE COMPANY PTY LTD corporate family.

Unauthorised access to my bank account (theft!) – Home/Vehicle insurance was pending and I recieved an email stating this while also stating a date that a Dircet Debit would occur. I emailed three times well before the DD date stating VERY clearly that I could not afford to proceed and had also NOT given authority for them to Direct Debit. They took the money anway, leaving me absolutely broke.… Read more

Now a battle for compensation plus the full amount of monies removed from my bank account to be replaced. Neither has happened. So dishonest, unprofessional conduct. Theft, outright. No morals, no propriety, empathgy nor accountability. A bunch of theiveing oafs to be avoided at all costs....

Unprofessional – Been with this insurer for 5 years as a business. Had a claim in 2019 and 2020 for tools stolen. Claims were paid. Now they refuse to reinsure our business due to the claims. I thought that was the whole point of insurance for property stolen from your possession (with no criminal conitations or allegations). Police report had been filed. … Read more

Police at the time expressed to us this was a COVID issue that trades vehicles were being targeted. It would be remiss of us as a company not to hold insurance for loss of tools. Vehicles had double lock down and still they got into them. The building industry seems to be an easy target. Now we are being penalised! No wonder people live on the edge and not take insurance.

if your insurance is underwritten by Hollard avoid them at all costs – months of delaying tactics ,when asked for reason small claim declined told to read the pds asked again for written reasons by way of explanation told read the PDS. Not interested in being of assistance.

DO NOT CONSIDER HOLLARD OR (REAL) INSURANCE – WORST Insurance Company I have ever had the misfortune of dealing with. DO NOT CONSIDER AT ALL. I spent $184 in phone calls (on hold/waiting for an answer) Finally submitted a claim and followed up with a written letter in January 2018. To this date (Aug 2020) still no response, no email, no phone call, no settlement - NOTHING. They have now… Read more

apparently cancelled my Policy & no longer deduct premiums (No idea why) as guess what, no advice, communication whatsoever. DO NOT USE HOLLARD OR (REAL) INSURANCE - ZERO STARS ALL ROUND

The worst insurance claim experience with Hollard/Woolworths – The worst insurance company that I've ever come across. From not returning phone calls to taking over 4 weeks to process a car insurance claim. Any clauses that they can use not to pay and have answers to everything to dismiss the claim. Looking to cancel the Home Insurance with them as I don't trust that they will do the right thing by their… Read more

clients. Hoping that everyone with the same experience to lodge your complaint to AFCA (Australian Financial Compaints Authority). Overall terrible service and untrustworthy business - Hollard/Woolworths!

Poor, poor, poor, humiliated – Poor, poor, poor, never been so humiliated in all my life, recons they are going to take us to court.... Maybe everyone is now fully aware of what you guys do! Stress, anxiety.

Was considering relocating my home & contents to the underwriters Hollards – After reading the reviews, I am gobsmacked at the amount of negative reviews and totally empathise with their frustrations. I will not be considering this company at any time in the near future.

THE WORST COMPANY EVER – Hollard are the worst insurance organisation ever claim still pending over 5 months now ,They never return your calls ,They promise amd deliver nothing. Most of their assessors are complete amd utter liars.I suggest head somewhere else this company cannot be trusted.

Stay away from these Crooks – These clowns are scamming their customers they will look for any way to deny a claim zero stars for these crooks. We have made one claim in 10 years and they deny it

Pet Insurance BEWARE!!! – Agree with all the 1 star reviews.... even worse, when I tried to cancel the policy, they still helped themselves to my direct credit at the bank. A scam like no other I have had the misfprtune to deal with. And this is through the RSPCA.

A JOKE – We are a secondary party to a claim and it is just beyond a joke. I work in real estate and have worked with Hollards on a number of things and their hold times are about 20-40 minutes long on average. There is no written communication back from them at all over a claim that spans the length of close to 6 months. I always have to chase them up… Read more

for everything and they are very clearly putting fake notes on their system from phone call conversations. I would welcome the company to provide the recordings from my conversation to confirm that their representative did not give me all the information and then ask to provide your system notes as they would clearly be caught out. As I manage a portfolio of many homes, I will be recommending to all clients in future to never go to any company underwritten by Hollards and be removing any that are currently with Hollards.

Stay Away From All Insurance Companies Underwritten By Hollard – My parents signed up with An insurance company underwritten by Hollards. We recently had our home burgled, I had all my tools LOCKED inside the property at the Time of the robbery. However after being lied to consistently by the insurance company saying they hadn’t received information from the assessors I decided to call the assessor's directly… Read more

where they confirmed they had already had spoken to hollards and it was all sorted on their end. Caught out lying again. They also refuse to cover the tools stolen as the receipts are in my name (the insurance policy holders son) laughable stay away

4 months later and still no resolution – I don't even know where to start with this company. I'm currently in a claim that has been going for 4 months. You ring a call center every time and try to explain the situation and its like talking to a wall. They review previous phone calls to figure out what to do, refer you to another person then say we need more information and the process… Read more

begins again for weeks and weeks. The email always say we will contact you within 5 business days.....this rarely happens and if it does it is almost never by phone call. I'm constantly telling them to call me and they never do. I just want a straight answer on certain parts, but they find one little thing and don't move on until it is resolved, instead of doing multiple things at once to achieve an outcome.

Dont get close to those people – Start getting debits to my credit card from this company. Phone them and they ( after waiting on the phone for 30 minutes and been transferred to few persons) told me that they can not find any policy under my name. Not clear how they got my credit car details and why I was charge. They also advertising under real insurance so be careful

waste of time – Have tried to ring this company fifteen times and only get the engaged tone-- will be putting a stop payment on funds---touch at own risk--Lord help you if you had to make a claim

Cannot get hold of this company. Very frustrating – Cannot get hold of this company. Very frustrating have called many many times over last few days Phone is always engaged no matter what time they call. Happy to take my money

Absolutely hopeless – Lodged a Landlords insurance claim 1/03/2019. Still waiting for payment 2 months later even after a complaint has been lodged with AFCA and they have been told to pay up!

Don't Touch this Insurance Agency – Eleven and a half months ago my house was struck by lightening. I am still trying to settle the claim. Every phone call took at least a half hour to an hour to get through to someone... I actually had to increase my phone call allowance to cope. Every person I consulted was different, rarely were my concerns and needs met in the phone… Read more

conversations, and unacceptable hours of time were wasted. The frig and solar inverter were replaced within "a reasonable time" but the reconnection of the gas and water costs is still being disputed. Even with intervention from a lawyer nothing has been resolved. Hollard has refused to answer. If you are thinking of using this company... DON'T.

its a scam, they are based in south Africa, – based in south Africa, sent 3 text messages to me when im not with them, trying to confirm orders and claims, telling me ive been in a crash. complete scam and i dont know how they got ahold of my number.

Courteous and efficient – I crashed my car the day after I bought it! While getting them to assist me on a Sunday (when the crash happened) took a fair bit of time because it was the after-hours team, the rest of the process was actually surprisingly smooth. Unfortunately they did decide to write off the car but once the assessment was made, they promptly transferred the amount owing to my account and were polite throughout the process. i was pleasantly surprised.  Show details