Hollard Home and Contents Insurance

DO NOT USE They are hopeless. Different story every time you call. After 3 tries at "Scope of Work" still had 2 rooms swapped. My fault for not doing due diligence. Just accepted Commonwealth Bank recommendation when getting loan. Did not renew, now with Allianze. Have not yet made a claim with them, but they have great reviews.

They doesn't even deserve any star.Worst insurance provider in the market.Not getting things done and delaying things are normal for them.Stay out of it on time.

AVOID LIKE THE PLAGUE!!!!!! HOLLARD ARE SCAMMERS!!!! My bike was stolen. I spent HOURS OF MY TIME lodging claims, completing and submitting the endless forms they required, getting a police report, getting a quote for a new bike, sitting on hold, being told "we are about to call you, stop what you are doing and make sure you answer hte phone" by… Read more

automated text, hten being told I had to call them back if I missed the call, then hvaing to endlessly spell out my name because they couldn't find the record... ONLY TO NOW BE TOLD "you're not covered bc hte bike was stolen from somewhere that's not your house". WHY NOT JUST TELL ME THAT AT THE START????????? HOURS OF TIME WASTED AND HUNDREDS OF DOLLARS SPENT ON DODGY INSURANCE FOR ABSOLUTELY NOTHING!!! This is criminal behaviour and should be investigated!! I will be submitting a complaint ACCC!!! DO NOT GIVE THEM YOUR MONEY!!!!

I was with CommInsure for many years. Then Commonwealth Bank sold CommInsure to Hollard. It was THE WORST decision CBA made. Hollard is terrible. Hollard sent notification to me one and a half months before the insurance renewal due date. I called… Read more

them on the phone and asked for the insurance policy to be terminated because I have started a new insurance policy with another company. Their answer is, "No, we do not process cancellations more than 2 weeks before the renewal date. Call us again when the time comes." I wanted to shout, "WHY? It's so difficult to get through to you on your support phone, and I am speaking to you right now, and I have all the information ready. WHY CAN'T YOU DO IT NOW?" But they have hung up.

Glass replacement insurance ☆☆☆☆☆ – Had the front window damaged by a rock and had window cover with Hollards, issue with O'Brien's glass as they are not able to supply and install for my Tesla M3LR. Spoke to Hollards and I had to organise the quote and install dirrect with Tesla which wasn't to much hassle and paid for it myself and put the invoice in and paid within a day so was… Read more ·  1

an easy process. Reading some of the reviews was concerning however my experience was good and recommend adding glass breakage insurance as it was worth it $1640 to replace and wasn't Hollards problem O'Brien's couldn't do the replacement. Thanks Hollards - appreciate the quick resolve and reimbursement.☆☆☆☆☆

I Can't understand the negativity – My wife and i were involved in an accident few days ago. Our car ended up in the water after i suffered a medical episode. Woolworths Insurance operator was amazing and her number one priority was my health from the moment i called her. I wasn't treated as some number but a person which she showed compassion. She kept me calm and i felt as if i… Read more ·  1

was talking to a 000 emergency operator. Then days later, i received a phone call from Judy H at Woolworths Insurance....... i was still struggling with what happened and she also showed nothing but compassion and updated me with the situation of my claim and the process of what will happen with my car. She also was so lovely and caring which later emailed me contact information for counselling service available as i was a woolworths insurance customer. She gave me hope in humanity again. So i don't get all these poor reviews. I have my car, House and contents, and Pet insurance with Woolworths and couldn't be happier.

Amazing Service – I dealt with a lovely gentleman with an English accent called Liam. He was incredibly helpful and understanding and made my experience with Hollard very pleasant. Very pleased and proud to say I use Hollard for my insurance. Thank you.  Show details

I have been insured with CBA Home Insurance provided by HOLLARD for more than 10 years and, until this claim, had never made a claim on my home insurance policy. My claim involved water damage caused by a concealed tap spindle leak inside a bathroom wall cavity. Since lodging the claim in November 2025, I have experienced a lengthy and frustrating… Read more

claims process that remains unresolved more than seven months later.

What disappointed me most was the changing explanations given for the claim denial. During the course of the claim and AFCA dispute process, different causes were relied upon, including failed waterproofing, grout and silicone maintenance issues, and later a gradual spindle leak. This made it difficult for me to understand the insurer's position and address the reasons for the denial.

I provided reports from both a licensed builder and a licensed plumber, who independently identified an active leak was inside the wall cavity at the time of inspection, the escaping water has caused significant moisture damage to the timber wall frame, subfloor, and supporting posts underneath the house. However, I do not feel that these reports were given any sufficient weight during the assessment process. No responses were given on those findings by Hollard

I also requested a further independent assessment, as the leak remains active and structural damage is still visible, I still collect 10 litres of water on a bucket every 2-3 days now. But this was not considered.

The practical impact on my family has been significant. We have been without a functioning bathroom for an extended period and have had to make alternative arrangements for basic daily hygiene while the dispute has been going for 7 months!

Based on my personal experience, I have lost confidence in the Hollard's claims handling process and intend to move my insurance elsewhere once the matter is resolved with AFCA.

Beware of purchasing an insurance policy from this unprofessional insurance company that denies claims by bringing out the wrong trades, they are affordable but dont pay up, if you like to be treated like dirt then these are the insurer for you,especially when you don’t make a claim and when you do they deny it, I wish I could leave 0 stars

We have been with COMBANK/HOLLARDS for over 50 years, my wife had her car stolen and Hollards said we had Portable Insurance, after filling in the supplied form stating what had been in the car, after 3 weeks we were told that as nothing had been… Read more

itemized, the claim was dismissed, if we had been told this at the start of the claim we would have saved hours of work. Never once could we speak to our Claim Manager. Disgraceful customer service, needless to say we are no longer insured with them.

My experience with Hollard Insurance has been nothing short of frustrating and deeply disappointing. From the outset, the level of customer service has been extremely poor—slow, unresponsive, and at times seemingly indifferent. Simple enquiries take an unreasonable amount of time to receive any response, often requiring repeated follow-ups just… Read more

to get basic updates. There is no sense of urgency or accountability. Communication is inconsistent and unclear, leaving you uncertain about where your claim stands or what is even required from you.

What stands out most is how unreliable the entire process feels. Claims appear to be delayed endlessly, only to be met with rejection or unnecessary complications. It creates the impression that the system is designed more to avoid paying claims than to support customers when they actually need help.

Overall, the experience has been exhausting. When you take out insurance, you expect peace of mind—but with Hollard, it has been the opposite: stress, delays, and a complete lack of trust in the process.

Avoid at all costs Comminsure for Hollards. Totally disgraceful. If I could give Hollards no stars I would. Hollards lied and denied a storm damage claim in 2017. I am battling them over this claim chandeliers fell out of the ceilings. Holes in rhe ceilings for over 9 years and wavy water da.aged ceiling on both floors of a double storey. Totally… Read more

unacceptable. I will asking the ACCC to prosecute Hollards and the Assessor in my case. I will lodge a complaint to ASIC, the Insurance Coincil of Australia and the Australian Financial Complaints Authority as well for this misleading and deceptive conduct. This is fraudulant. I paid my premium and they breached their contract and duty of care to me.

I have 5 insurance policies with Hollard. Never gave it 2nd thought until I had to make a claim. I was unlucky enough to have a tenant assaulted me and intentionally damaged my house before moving out. The insurance never acknowledged the situation or tried to help. The assessor came out the next day, but the person from Hollard side who was… Read more

 supposed to be on a video call was never available, wasting the assessors and me a few hours.

I submitted all my documents, waited over a week, called and it turned out no-one reviewed my documents. When they reviewed it, they requested the SAME documents, looking like they didn't even read my emails.

I called back and never got to speak to the case manager again, always someone else, who all acknowledged that I have sent all the documents but couldn't help progress the claim as "have to be my case manager to do it". Left 3 messages for the case manager to call back, never got a call.

If that's how they treated a customer with 5 policies, stay away!

I am ringing them since Sunday that my home is not liveable after storm, If they can book accommodation. They haven't done anything. Always making excuses that out team will call. Not even single call till morning. I burst out on my 4th call then they offered me accommodation that was not good enough. lots of communication gap in their internal team. I regret that I had home insurance with them

Absolutely disgusting customer service. Whatever you do, do not go with Hollard. I've had TWO separate incidents with them, and each time the service has been absolutely terrible. They don't respond to emails, so don't even bother ever emailing, and when you speak to a representative on the phone you get conflicting, confusing information.… Read more

Appalling. Pay extra to go elsewhere if you can, but whatever you do, do not ever get any type of insurance through CBA/Hollard.

Despite trying MANY times to contact them by phone and email, and writing complaints, they still are not progressing a claim made by their client (my renter) who partly demolished the garage with their car. Terrible company.

I wish I had read all the reviews before I took out a policy with them. Absolutely worst experience, unprofessional, no one gets back to you and their policy is filled with so many loopholes why they will not cover you. Avoid, Run, don’t go there

This company is fraudulant and evil. Do not insure with them. Do not give them a cent of your money. 1 google will tell you they are being sued by ASIC.If minus 0 stars was an option I would givw it.

RUN!!!! They are an awful company! They don't give a d^mn and will do anything they can to get out of whatever they can in a claim. We had two trees fall on our house during a storm. We now have mould growing in our ceiling and water damaged ceilings they are claiming was like that before. The repair on the roof was ugly, wrong tile colour used.… Read more

same for the gutters. The roof was still leaking we had to pay for someone to complete the repair and the gutters they were replaced were patchwork bits and pieces that don't seal properly or match the other gutters right so they leak as well. Their repairman replaced a tile with a hole in it so we had more leaking in a new spot and ceiling damage and they just wipe their hands of all of this! Their is a reason they had such a bad rating. I'm so mad! This is going to cost us thousand possibly 10s of thousands to get fixed. I've have taken it to the ombudsman and even without outside reports from qualified people stating the damage is due to the storm and the poor repairs and they still say they don't believe it was from the storm based on the dodgy reports their team wrote up! This has cause so much stress and inconvenience I can't even tell you! Hollards you are going to go under! You are the worst! I would rate 0 stars if I could!

Hollard handled a claim on behalf of their insured client. We were the injured party in the claim. Hollard handled it in an adversarial and misleading way — minimising permanent damage as “cosmetic” and telling us AFCA had no jurisdiction. We accepted settlement, but their conduct was unprofessional and stressful.

They are using out of date flood maps to provide quotes / denying cover. The updated flood maps showing no flood risk are freely available from the relevant authorities and Council.

Most frustrating service ever. Our claim has been approved then not approved then harassing the contractor and questioning their judgement. Most certainly going to find a better provider after this! Very easy to take our payment every month perhaps we stop paying until it gets sorted.

The most disgusting, lying, grubby people out. My claim has been going on since March, they are continuously lying and back tracking and now have taken back on their payment agreement to me. My partner is extremely ill and they don’t care and told me that I will need to pay for my own electrician etc. They are morally corrupt and corrupt in their… Read more

dealings and business ethics. I am at the brink of ending my life over this and they just don’t care. They torture people so that they just give up in the end. How these grubs sleep at night is amazing. I only hope someone makes them and their loved ones suffer and karma will come for them all. Please do not waste your money on these things. Go elsewhere, they are the lowest of low.

I have been insured with Hollards for 20 plus years for car insurance and at times house and contents insurance. I made my third claim in all these years recently and it was rejected due to something that wasn't even factual, just an assumption. This feels very much like a scam, I pay money for a service and the service isn't provided. I will be… Read more

cancelling my policies and go with another provider. Loyalty isn't rewarded, I would not insure with this company.