Homeart

return of onion slicer and told never to enter store again – i purchased an oinion slicer $8.00 from homeart in lavington at the centro lavington plaza on sat 20/6/2015. product did not work as described so taken back on wed 24/6/2015 , would not offer refund, i quoted australia consumer affairs guidlines to them , they asked me to prove these guidlines , i replied i dont have to prove them as they should… Read more

have them instore or be knowledge about australian return of goods and refunds policies , afterwhich they gave me a refund spoke to me quiet rudely and was told to never return to the store again, i was completly dissatisfied and disgusted with their attitude and lack of knowledge of our laws, never again will i shop at any homeart store.

To cook chips – Purchased deep fryer23/1/15 returned 24/1/15. Faulty, tripped my lights in house,not working and small fire in fryer. Emma at Copperart in Armadale W.A...was very rude to me. My receipt states No refunds if you simply change your mind or make the wrong decision. Well it's simply dangerous, surely this product should not be allowed in Australia. I did not change my mind or made a wrong decision.

Faulty item and didn't give refund – I bought a hand vaccum from Campbeltown homeart from just 1 weeks before. After came home saw that it was used before, lot of dust inside there and and was not working. When I took to the shop the lady Was very rude. She didn't even try that machine , I was request her to try on. But she said she can't see any fault there and refuse to refund. Very bad customer service. I'll never buy anything from there sure.

Beware if you intend to buy from this retailer – Went to home art about 6 months ago and bought a suitcase. Used it twice, the second time by my 55kg daughter. When she came back from a short trip one side of the top handle was ripped out. She said that all she did was try to pick it up. On closer inspection it was apparent that there was a manufacturing fault. The rivet which was meant to… Read more

be attached through the metal strip in the handle to give it strength was not inserted through the strip. This was an obvious flaw in the manufacturing process of this item.Took it back to homeart on Thursday for an exchange but was told to come back Friday because she had no authority to do anything about it. Wife took the suitcase back the next day only to be told there is no warranty on this item. She was told to take it up with Qantas as it happened because they were too rough with the luggage,even though it was planely obvious the failure of the handle had nothing to do with the way it had been handled. Friday afternoon I rang homeart customer service to try to resolve the issue. Was asked when the case was bought. When I said about 6 months ago she said she couldn't help me as they only give 3 months warranty on suitcases.When I said to her that under consumer law the product did not perform according to it's intended use and regardless of the warranty provided by them I was entitled to a refund she invited me to take it up with the ACCC. Then she wished me a good day and hung up in my ear. I wonder why they call it the customer service department. They obviously know nothing about customer service. It is obvious to me that this retailer has no idea about loyalty. They are not prepared to back their own products, they don't think that consumer law applies to them and judging from some of the previous reviews they don't care in the slightest about their own reputation.

What a waste of time and intelligence! – Bought an electric blanket in HOMEART ROCKDALE, it did not work after a week or so...went to change it , with docket and 12 months of warranty. Scenario: the shop assistent says that she is very surprised because this is the first that comes back in years...but....she had to check if it was really faulty.. So she did start to connect the two cords… Read more

and one was not working....and ...she said yes your are right it is not working....i will try with another cord that.....who knows why...she had there already handy to try. I said that i would like to have a new one also if she would been able to repair with her spare parts...she said we will see, the blanket is working now ....

really it was very weak on heating...so i will not change it! WHAT..........?...???? Anyway she had to do four phone calls to her manager....what a manager....and in the end she only agreed to refund my money, only because i said that i would complain legally! She then had a not working Westpack machine that tooks ages to work with my card.....then she was asking a comparison for my signature!!!! RIDICULOUS! Worst experience ever and very very lack of professionalism, intelligence, commun sense and BRAIN! Cheap cheap cheap items and staff! It cost me two hours of my precious time and my blood pressure on the roof! Nothing!

poor customer service – We go to dandenong store..The saleswoman always looks frustrated and tired.Does not know how to smile. Very poor customer service..I have used some of their products.I don't have complain about products.But they need to train their staffs.If the customer service is bad people will not go to their shops. .

Stock Shortage and Poor Customer Service – Went to HomeArt Sunshine looking for a foldable table advertised on the last catalogue just to find out they were sold out even though the catalogue sale ends a week after. Then I decided to ring the store on Central West Plaza Braybrook to find out if they still had some. Once I called to ask if they had these tables in stock the guy on the… Read more

phone told me in a rude tone: “Please don’t tell me you are asking for the foldable table.

They were sold out since last Tuesday and I’m sick of been answering that question” I was disgusted by his attitude and had no choice but to tell him how shocking his customer service was. This is not the first time the guy in charge of the store in Braybrook is been rude not only in person but on the phone as well. I reckon this people need serious training in customer service and increase stocking quantities of advertised products in catalogues if they really want to sell and get positive reviews.

Product catalogue shortage and poor customer service

Ease if shopping and lazy staff – I recently visited the home art store in ellenbrook and was disgusted by the state of the store. There were boxes in every section of the store blocking most isles, packing materials scattered everywhere and even though the two staff members who were leaning on the counter and having a chat could see that I was struggling to maneuver around with… Read more

my small stroller they just glared at me as if I was an inconvenience rather than offer assistance. I had never seen anything like it. Time to hire staff who want to work instead of chat while stock is left lying half opened in boxes around the store

Service

Never had a problem and love the variety – What a great shop to get ideas for birthdays or christmas. Just recently did over my family room and now it boasts a large modern picture that fits in perfectly. The variety in this store is amazing and can give you a lot of ideas. The staff were very helpful and previous visits I have been given a discount if the product wasn't just right and… Read more

it was the only one left. The variety and very helpful staff. Great gift ideas, very inspiring. Great prices. Too few shops.