How We Roll Co.

Don't get sucked in! – My first few deliveries were fine until I decided to sign up for a subscription. That's when the problems started. After two orders, they then told me they couldn't fulfill my order and refunded my money. In the meantime, I cancelled my subscription as I was no longer impressed. A few weeks later, they sent me an email saying that my subscription… Read more

was due to renew, despite the fact that I had already canceled it. They then took money from my account. I have written several emails to them but they keep bouncing back to me saying undeliverable. I just want my money back. I've taken my business elsewhere.

Give them a miss – Have been a customer for a long time, as the product is OK. However, almost every single order has issues. Custoner service is appallingly slow and they constantly run out of stock, though you would think with subscription orders they should be able to plan ahead. The whole point of having a subscription is to set and forget, all it has done is given me more work and thought than I want to give to toilet paper! Show details

Avoid this company – Awful customer service. I have been a customer for awhile now, until they recently (end of July) canceled my order due to not enough stock. Which is fine, but money still came out and in the email I received about the “not enough stock” it stated I’d receive a refund in the next few days. So I got on with my life trusting that I’d receive this. It… Read more

wasn’t until last week (in october) that I received a shipping notification about my toilet rolls. Being super confused I thought, maybe I didn’t cancel my subscription properly, so I checked and nope, I’m no longer subscribed. Then I thought wait a minute, did I even receive my refund.. so looked back and nope nothing! So I emailed them letting them know my refund was never received and is it possible they have sent me a box now instead of the refund because no money had been taken from my account for this latest box. No response. So now my assumption is they couldn’t afford to refund me and they’ve just sent me the box. Which is the only reason I noticed I didn’t receive my refund. Because life gets busy and things get forgotten. So luckily they are at least honest. Just terrible customer service. Would not recommend this company at all.

Poor quality and no way to contact them – I have been buying boxes of toilet paper from How We Roll for a while and have always found it to be a superlative product. But the latest box is of a very low standard. It disintegrates too easily. I have tried to contact them through their 'contact us' option several times but it takes me to 'page not found'. If I click on 'email us' it takes me… Read more

to another screen that doesn't have an email option. being hearing impaired I prefer to make contact in writing. Certainly won't be ordering from this company again, unfortunately.

Do Not Order Here – On the 4th April 2024 I ordered and paid for a product from this company. Despite telephone calls,online chats.& emails, they still have my money and I do not have my Order which is fully paid for. Now I am being transparent when I say that I have bought from this company before and it was a great experience, but after this issue I would never… Read more

ever buy from them again and would also encourage others to consider what I have said, and from their own opinion. They have stated they cannot find an Order under my identifiying details even though I have provided them with the receipt for the product. As for me I will continue to try to get my funds back.

Never received order or response to emails – My partner placed an order 5 weeks ago and can see on shopify that it has not been dispatched for delivery. We’ve tried calling, submitting multiple requests via their website contact form, and messaged on their social media profiles but have not received any response. Avoid using this business as they will take your money and never deliver your order. Show details

Long time customer...not anymore though :( – Extremely disappointed. I've been a long time customer, and have spent over 1500 dollars with them, I make the effort to go eco and pay more for it to try and do the right thing, but HWR has screwed me over. I received a partial delivery and not the main items in my order. I have tried their chat for help so many times AND emailed with no… Read more

response via any channel. Something is going on with this company by the looks of it, I've never had an issue before, but all the other customer reviews as experiencing the same as me lately...I wonder if they're going bust?

Be careful using this company now...I for one will not be returning as a customer to them...I'm going to have to find somewhere else to take my business.

Loyal customer lost all faith – Been a loyal customer for a few yrs, delivery was always prompt & quality was ok. However my last prescription order was a complete disaster- Charged me on time But Delivery was only Partial (half of order was missing) AND Late for more than 1 month - No notice, no apologies, not answering calls and no response to email!! Customer service is… Read more

totally non-existent.

Been a few months now and I am STILL waiting for half of my order to arrive.

To make things worse- Toilet paper in this latest order has a Strong Unpleasant chemical odour that was just revolting when I had to blow my nose into it.

Needless to say - after this ordeal I have cancelled my subscription and will never ever return. Something has gone horribly wrong with this company, beware!!

Great products, shame about the customer service – The products themselves are great but ditto the above - appalling customer service. The phone number goes straight to an answering machine and customer 'support' don't bother replying to your messages. Whenever I go to do an order there never seems to be any stock and it can be weeks before any comes back in - we're wholesale customers and we can't wait 6 weeks to buy loo roll! Will go back to using Who Gives a Crap. Show details

Absolutely appalling customer service – My order went missing and for 3 weeks there was no response from the company. When they finally responded they refused to cancel the order. Buyer be aware! Purchase from any other toilet paper roll company Show details

DONT BOTHER – Placed an order on the 19th November, it is now the 28th December and I have still not received products. Customer service is non existent and just make petty excuses. Their depot is approximately 2.5 hours drive from my residence. Yet it has almost topped 1 thousand hours since I placed my order Not a happy customer!