I have had mine for a year now and never bought a case, now I am, thank you for making this product. I use my hoverboard most days to feed the chooks and it has been great.
My first experience dealing with this company
Really dissapointed. Paid for 10inch panther then got email saying they out of stock and want to offer me something else. Yet when I checked the website it is still advertised for sale which is very misleading. Communication was poor it took several phone calls and emails of me to chase them about the refund.
My son absolutely loves his new Hoverboard.
Purchased the new Hx hover board for my son. The service iv'e have through this company has been outstanding. The hover board it's self is fantastic quality and the sound system speakers are mind blowingly louds. We got the 10inch hover board its stylish and looks cool.
Customer service is outstanding. And minor issues were resolved quickly. Ie protective rubber strips were not in the box but promptly sent out .power cord was American but an aussie adaptor was placed in the box and they sent the correct Aussie power cord the following ...week. Yes the hover board is expensive, but consider this that the cheap versions do not last and the amount of times u have to return them due to issues will leave u disappointed. So in essence you pay for what u get. The HX hover board in my opinion is the BEST value for money that you can buy. And as for the customer service well I only wish more business were like them. . Absolutely fantastic customer service.
Razor Hovertrax 2.0
Did a lot of research and ended up buying this, a key factor being the words "NEW" "Quick Change Battery Pack with Genuine LG Cells." There wasn't a spare battery pack in the box, nor were there instructions on how to change it in the manual. They answered my email saying there is no spare battery, and gave me instructions on how to change one if I decide to buy a spare. Doesn't quite match the box description. Having said that, the product is good, the charger and battery don't overheat. It goes well. The Manual emphasises safety first, read a...nd understand, which is terrific, and gives a good understanding of how it works and what it can and cannot do. I've already got it going round the house and along the walkways, all smooth surfaces. It's a lot of fun.
Excellent Customer Service
We haven't tried our overboard yet as its under the christmas tree but a review is warrantied. I ordered early and was becoming concerned with no tracking number being provided. Yes I was concerned as some reviews were negative in reference to communication from the supplier. I must say I found the communication to be not only friendly but also helpful, clear and of a high level. As any normal business that uses a 3PL to deliver there stock I could understand there had been some delays which were out of their control. But they took control and ...followed up and made it happen. Communicating with me on days as promised. They took the time to explain what was happening and where my order was at. Luke in particular was outstanding and his follow through is to be commended, thorough and prompt. Would happily order with confidence again.
Got Wrong Hoverboad
I ordered the 10 inch Blue Hoverboard for my daughter for Christmas. I was so excited to have something different than the standard Hoverboad. I received it and I received the 6.5 inch Blue Hoverboad. I called and couldn’t get anyone on the phone as it says to leave a message but no one will call you back. I finally chatted with someone online and they said there was nothing they could do as they are out of the 10 inch. Do not order as this was clearly a bait and switch trick. I will be reporting it to the BBB.
Endless fun and very safe
We have owned our hover board for six months and it’s still a firm favourite with my 11 year old son. It’s well made and with a speed setting also very safe. He loves riding it both off road and on foot paths and we even used it to cover distances trick or treating. The blue tooth speakers are fun; I’m just not a fan of the loud American accent when he goes over the speed setting. I highly recommend this if you are looking for a long lasting and unusual gift for your child.
- Phantom Hoverboard
- Verified purchase
Communication really poor.
I preordered 2x hover boards so they could arrive before xmas last year (ordered in Sept). The communication was so poor that I was thinking it was all a scam. The hover boards did arrive Christmas eve and one was the wrong colour and faulty. When i tried to contact the company they ignored my emails and i could not get ahold of anyone via telephone. I had to involve fair trading and then i was finally answered and was sent a return postage page to send back the faulty hoverboard and received the new one a month later. Bit of a bummer for my ki...ds to have a faulty item on xmas morning and to able to use it, and then have to wait another 2mos for the replacement. Customer service needs to up their game and treat people with a bit of respect when they spend over a thousand dollars.
Fantastic! Hours of entertainment for my boys.
After all the negative press about hoverboards I was wary when I purchased the HoverX.
It has been wonderful, and all my reservations disappeared rapidly, my son has used it so much, great value for money, looks great and he can listen to music at the same time! Get one for Christmas!!
I bought this because I really wanted it before they you know disappear for good. Since being injured and all it has really helped me to get around the house a lot and it's a big place. It also helps me use my legs especially when one of my ankles has a torn ligament. Sometimes it's painful but I'd rather ride around on one of these bad boys then limp or crutch to my destination. I really love the HX Phantom Hoverboard to a point where I actually recommended it to friends and family by showing them my hoverboard and they actually want one
We have had this hoverboard for 10 months and it is a fantastic product. It has great battery life and is very quiet and easy to use. I would definitely recommend this hoverboard.
Very impressed with the quality and build. Smooth ride, quiet, effortless, long lasting battery and quick charge. Strong and sturdy & great aesthetically also.
Very happy all round. Highly recommend.
We chose this one for my son as it has larger wheels and can go inside and out! Awesome product, my son is the envy of all his mates!! Heaps of people have asked where we got it from. Worth the $$
Big Kids and little kids love it!!!!
Very sturdy, fantastic for all ages. Charges quickly and after sales support was amazing. Once you get the hang of it is a fantastic fun alternative to skateboard/bike. Love it!!!!
- Phantom Hoverboard
- Verified purchase
Quality product, feels top of the line
Purchased for my 12 year old daughter and very happy with it. Seems great quality and looks great. No problem with ordering, arrived fast, everything great. Very glad we did the research and bought this board over others as it seems everything we hoped it would be. Only minor criticism is the very loud voice that states the board is looking for a Bluetooth connection every time it is turned on - can't find any way yet to turn it down!
Late delivery and 10 months later still doesnt work properly
Ordered before last Christmas with guaranteed delivery in time for Xmas..... Never came and little feedback unless initiated by ourselves. Eventually arrived in mid January but try explaining that to a child!
Since receiving it the board constantly repeats "overspeed" at such an annoying volume its unbearable. Spoken with them on numerous occasions and been told this is due to it being in training mode. Have followed all instructions provided and switched to normal mode but still the same. Numerous emails now with no reply, think they've had...enough of us!! Even checked the speed with a Target hoverboard with our daughter and her friend having a race and the "overspeed" voice kicks in way before the Target board gets to full speed. Waste of time and money, you'd be better off buying the cheaper boards from Target or Kmart!
- Phantom Hoverboard
- Verified purchase
i am going to have one very excited 10 year old this christmas. Service and communication was great. We live far North Qld and delivery of goods can sometimes be difficult but not with these guys. Had no problems and delivered quickly. Very professional..thanks guys !!
Found HX online as we wanted a local reseller in case of support, my 12yr old son was purchasing with his own money. We purchased the board really a bit unsure of what we were getting but have been nothing but amazed!! From the initial communication to the delivery time and finally the board itself, everything has been to the highest quality. Could not reccomend this higher, being a sceptic who thought that this fad would pass I now want one for myself...
Thank you so much for your extremely great customer service. Your hoverboards have made 2 of our children’s birthdays awesome and we are so happy with the quality of the 10 inch hoverboard that we are going to purchase another one in the coming month for our youngest boys birthday as that’s all he wants! Your company have always delivered and we have received the boards within a day or so. Thank you so much. Anyone wanting to buy one we fully recommend you buy one of these very high quality!
Superfast Delivery. Excellent hover board the workman ship on this board is above and beyond I'm so glad I bought this. I ordered the 6.5inch and they had run out of stock so they rang me and updated me to the 10inch model for no extra charge I was very happy. It was delivered in 3 days and I live in the country. couldn't be happier. thank you its been a pleasure.
Questions & Answers
I purchases a 2 hover boards a couple of Christmas's ago for my daughters they still ride them regularly and we are very happy with the product. A friend had a tumble off the board which has cracked the top plastic cover. It is a 10 inch HX Hoverboard in Blue the older style I think? Can we order parts for this and is it hard to fit? Also do you have instructions of how to turn off the overspend alerts one of the boards constantly repeats this which is very annoying for us parents lol! Also one of the broads seems much more touchy than the other and often starts shaking and trows the rider off is this normal of is there a reset adjustment that can be done to stop this?
I look forward to hearing from the team soon I am located in Brisbane.
My neighbour’s daughter now wants one for Christmas are there any special deals coming up for pre-Christmas orders this will be the 3rd one I would have purchased.
[contact details removed]
Athena Solutions Pty LtdHX
Hello Lorraine, thank you for your message. Please contact our technical team directly using this link http://www.h-x.international/warranty/ and they will be able to personally assist you. We hope this helps :)
Have you've got 10" and how much are they?
No I never received the 10” only the standard 6.5 inch. They said it was nothing they could do to get me what I ordered. I feel like it was just a bait and switch tactic.
Athena Solutions Pty LtdHX
Hi Tham, the 10" hoverboard is sold out as we had limited stock, and we are not sure when the new stock will be arriving, but we will note it on the website as soon as we know. However, we do have the Hoverboard Urban HX (https://hoverx.com/hx-urban), which is our best seller. We may discontinue the 10” model due to limited demands.
Any other questions Tham? My direct email is firstname.lastname@example.org, the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! We’re here to help :-) )
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