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ING Savings Maximiser

ING Savings Maximiser

3.7 from 70 reviews

See the Best Savings Accounts in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
27
4 star
23
3 star
4
2 star
5
1 star
11

Interest Rate Dropped 1% in 9 Months

published

Used to be great account perks and no fees, yet they drop the interest rate rapidly and drastically. Looking for better options. Used to be good support, now I've been waiting 25 minutes on the phone. Blocked my account for no reason and I not cannot access my funds.

Transparency

Helen

HelenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Cannot open a Youth Savers Account without a tax assessment or other bank account

published

So you cannot open a youth savers account without a statement from another bank account or a tax assessment notice. So how do young people start out? obviously not with ING. Why would you open an ING account if you already have one, and to start working you need account for salary so you don't have an tax assessment until you start working. I cannot imagine there are many youth accounts with ING. Not something they support.

Transparency
blueoctober25

blueoctober25Greater Melbourne (Inner), VIC

  • 5 reviews

Left ING 2 days ago, savings int rate gone down

published

ING has gone downhill. They kept slashing their savings interest rates and on top of that, you have to use your debit card at least 5x a month to get the full interest rate. Moved to Ubank for better interest rates without the ridiculous conditions ING has. Will never look back.

Transparency
Lily C

Lily CSydney, NSW

Liability o interest rate due to false notification

published

Yep, they were good - but with this 5 transaction rule - and no notification that I wasnt meeting it - I have not been getting the interest since Feb - then ING send a customer email saying saying that high interest rate has dropped which implies that I was still getting it - only cause I called I was told I am not - I believe that I am liable.... better banks out there.....

Transparency

Opening children saving maximizer

published

Don’t even go there. I have told them we are not going to do business with them. Here is the event:
What a hassle opening minor children accounts. They need to provide iD including residential iD. Who is going to give an iD fir child with residential address on it. They don’t have it so ING refused to let them open their individual accounts. I am not going to give my business to jerks who are asking the minors to open an account by them self and provide iD. I am going to report to Banking Ombudsman.


Adam F

Adam FPerth, WA

  • 10 reviews
  • Verified customer

Never looked back since I went to ING

published

Absolutely fantastic bank, considering they don't have branches and they still manage to be better than the rest! I really like that I can just walk into any Australia Post and simply make a deposit within seconds. 10/10


  • Verified customer

Lack of regard for customers

published

You'd think that a fundamental function that a bank would perform properly would be to get their customers' names correct, right?

Wrong! My name is one of those names that start with a small "de" and a space, then a capital. And ING point blank refuses to print it that way on my statement! They *always* capitalize the first letter of a surname, because, apparently, they *always* capitalize the first letter of a surname. That's their reason!

Getting somebody's name correct is a fundamental part of respecting them as a person. ING lacks that respect.


wizzkid

wizzkidBrisbane

  • 9 reviews
  • 3 likes

Time to move on

published
naveenk

naveenkMelbourne

  • 4 reviews

Easy, quick, convenient

published

this was quickest ever i has opened an bank account and hassle-free. I never had to contact the bank for fixing issues hence cannot comment on efficiency of support desk.
But the App works way like a dream. many options such as opt to check balance on login screen before login. Option to open multiple sub-accounts to manage your savings and expenses. Great choice.
4 starts for now, i will update to 5 if i continue to see same consistent service after 3 months.

  • Verified customer

Extremely inefficient service from ING

published

B. A.

B. A.Central West, NSW

  • 12 reviews
  • 9 likes

Great interest, no fees

published

The interest on the Savings Maximiser is one of the best around, considering you can withdraw money and not lose your bonus interest. Just make sure you meet the conditions, which are pretty easy to do.


Mariner46

Mariner46South East Queensland, QLD

  • 9 reviews
  • 9 likes

ING going the same way as big 4

published

Have been with ING for over 10 years & was very happy with Maximiser & Orange accounts.
They also have very good Australian call centre.
After changing the rules earlier this year I am no longer investing my savings with them as I can't do the 5 debit card uses per month. I have found I can get a better interest at another Australian financial company.
So ING will loose my savings as they mature & Maximiser account already moved.
I really think the managers at ING need to look at their knowledge of how some of their customers use the accounts..


John T

John TBroadbeach

  • 2 reviews

Windows Phone online access terminated...

published

Taking my account elsewhere

published

Up until now I've been more than happy with ING. Today, just by chance I noticed that I am no longer getting my high interest rate because they changed their policies back in March 2018 to make you use your card for 5 purchases a month. Apparently all I need do is purchase 5 cups of coffee!! All I want is a savings account not another visa debit credit account and the last thing I need is to remember to use it 5 times or lose my interest. Bad move ING I think you will lose a lot of customers, me being one. Ubank have a very good interest rate with no withdrawal penalty and only $200 deposit a month up to $200,000 as opposed to ING capped at $100,000.

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 153 reviews
  • 2 likes

The worst savings account ever

published

They closed my Savings Maximiser without any warning at all so I complained to them but they totally ignored me and they were extremely rude to me and to my Mum as well.

Raj R

Raj RGreater Melbourne (Outer), VIC

  • 9 reviews

Savings interest rate is HUGE!

published

I have opened my account with ING last months, just because they have the highest ongoing interest rates in Australia.

*Their interest rate is 2.80% which is quite high compared to our BIG 4 banks.
*They are offering a referral bonus $100 when we open the account via an existing customer's referral link.
*If you deposit 1000$ a month into your orange everyday account you'll be using all the Australian ATM's for free plus their is no account keeping fee..
*From March 2018 there one more condition to get service free months is need min 5 purchases sing POS
*Atlast, their customer service is excellent!


John. S

John. SQLD

  • 3 reviews
  • 6 likes

Staff call center are inconsistent

published

Nothappyjan

NothappyjanMelbourne

  • 8 reviews
  • 2 likes

Banking Customer Service by Manfreet of ING Direct that exceeds the best level of customer service,

published

Dear ING Direct

Today, it was necessary for me to contact ING Direct on a Saturday evening. While the call queue wait time was painful. The service that I received from Manfreet exceeded expectations. He was professional, courteous, kind and compassionate. It was an honour to be treated with such courtesy from a bank representative with such professionalism. I would hope that ING Direct would extend my sincere thanks to Manfreet for such exceptionalism.


Davo

DavoAU

  • 2 reviews
  • 4 likes

ING Savings Maximiser

published

The change of policy beginning in March 2018 is sure to cause a lot of angst with existing customers resulting in many to jump ship. To be honest I cant really see the point of it all, its irritating if nothing else to remember to do your five purchases, then if you miss one I guess you are locked out of the bonus interest data base. It all sounds like a disaster to me and wont end well.


Mary

Mary

  • 2 reviews
  • 3 likes

Changing the policy

published

Was a great account , What a shame it's all about to change in March 2018. Feeling very angry having to make purchases every month to get higher interest on Savings Maximiser . I will now transfer to Rabo Direct or Ubank .This should not apply to existing customers


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Questions & Answers

WizardofAUS

WizardofAUSasked

Does ING cover the $250,000 Bank guarantee when it comes to insurance?

1 answer
trompfy
trompfy

For your insurance I would recommend going to Westpac or RACV.


Pylan D

Pylan Dasked

Has anyone had issues with their Direct Debits not working? Loads of issues with multiple payments not coming out (showing as declined to merchant but with correct details and sufficient funds). It's from our Orange Everyday Account and their customer service is stumped and unhelpful.

1 answer
trompfy
trompfy

I would recommend going to Westpac and opening a Westpac Choice Account.


Susie b

Susie basked

If I transfer monies from State Super (superannuation) what can I expect from you? I am retired and living from the superannuation. Therefore are you an investment bank type that I can use for fortnightly living expenses, with remainder being safely invested and earning.?

3 answers
kdv
kdv

Susie, I am not a financial adviser. However my wife and I are in a similar position to your and I did my research before choosing our options.

It's not clear exactly what you're thinking of doing. Are you thinking of withdrawing money from your Super account and putting it in a standard investment account? I'd recommend you think carefully about this, as you will lose all the taxation advantages that super offers. Depending on your personal situation, you may not be able to put it back into super again in the future. If you're thinking of changing from State Super to ING's super fund, I'd only recommend doing some careful research. I think State Super is an industry fund, and ING is a commercial fund. Time after time the industry funds have, on average, outperformed the commercial funds, often by big amounts.

These matters are not simple. I would *strongly* recommend you see a licensed financial adviser. They may ask you for a fee for their advice. If he or she does, then *good*, because they are working for you, not for the various companies who are paying them commission. Everybody's situation is different from others, so your own individual factors will determine your best options.

Just my $0.02 worth.

Susie b
Susie b

Thank you so much. Advice taken on board. Xx

trompfy
trompfy

I would recommend going to Westpac and opening a Westpac Choice Account.


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