ING Savings Maximiser

Got zero bonus interest for Nov, even though, my wife deposited a five figure amount and made more then a dozen transaction on her Orange debit… Read more

card. The interest paid was just a few dollars! It seem, she missed their condition for the previous month of Oct, so she dont qualify for the extra bonus for the current month of Nov! My impression was, you need to deposit a thousand dollar or more for the current month, make no withdrawal in the month and make 5 or more transactions on your Orange debit card and they will pay you the extra bonus interest for the current month. So, she miss out on $367 bonus interest payment for the month of Nov because she did not meet the condtion in Ocr.My advice, read their condition carefully, cos it is not easy to understand. She closed her maximiser account altogether and moved her money to Nab.

Too many things to do to get the bonus interest, designed on purpose to miss them and get a meager 0.85%. Miss it only once and it neglects any high interest benefit, really sharp practice. Would have expected better. I'll move my money elsewhere.

Too many hoops to get the bonus interest, designed on purpose to miss them and get a meager 0.85%. Miss it only once and it neglects any high interest benefit, better go for Macquarie bank, simpler. Also about 30 minutes wait on the phone is a regular thing now

On Sunday 28th September 2025 I noticed an account had been opened without my knowledge so I rang them straightaway and I told them what had happened and they locked the account immediately so nobody could use it while I was on the phone without keeping me waiting.

I had been saving via this for years, using their credit card for all my purchases and keeping my savings in the maximiser. Then they added a fee for the credit card, so I moved that elsewhere. Then they wouldn't give me the bonus interest rate this month on my savings, even though I met the 5 transactions requirement (which it says in the app).… Read more

Apparently direct debits don't count (ridiculous) so I was one short. I have moved everything to Ubank who don't have these ridiculous conditions. If the app says you need to make 5 transactions, they should meet that. Not at all impressed.

Used to be a good place to stash extra cash but they recently reduced their interest rates to an 8th of what they used to be so now looking for a new place to store extra money. Having to find $1000 every month to deposit into their account to get a decent interest rate is ridiculous. Not a way to reward customer loyalty so after around 20 years or more I'm off elsewhere.

Crappy product. Poor customer service. I asked a question about my account. They gave me copy and paste answer. I asked again, the same from a different person. I think I’ll move my money to somewhere else. Very disappointed.

LOTS OF CONDITIONS but they forgave me once for breaking a rule – Alot of conditions- use your card 5times deposit 1000k will only get the good interest UNDER 1000. you need a transactional acount too. They forgave me as a one off gesture for missing a condition, thanks for that. The Banking association (x premier of qld) is at it again making life hard for the average working person. Allowing the banks to have… Read more

these rediculous conditions encouraging people to make lots of unnessessary conditions ..which in turn gives more opportunity to scammers.

best interest rate – The best interest rate in the market. easy use of the app

A Few Hoops to Jump Through but OK – This a reasonable online savings account. I have had mine for many years. Pros: Very good interest rates, easy to use, good App which allows you to have several accounts connected all in one quick view. Cons: A high monthly minimum deposit of $1,000 to get the extra interest. Having to use the Orange Everyday Card 5 times a Month is a real pain.… Read more

All a lot of us want is the high interest and forcing people to use a card that they really don't want to use on purchases is time consuming and pain. Why only a $100,000 limit on bonus interest when your peers offer $250,000?

I continue to use this account for the bonus interest only. Thank you.

Things are not as they used to be – I keep thousands of dollars in this account, but due to circumstances, cannot meet all of the conditions for getting the highest interest rate. Instead I get a measly 0.55% interest, less than many other bank accounts you'll find in the market. Begging the question, why bother?! When I first opened this account years ago, I'd get the advertised… Read more

interest rate regardless. Now, too many conditions. My advice, you're better off moving any excess money into a term deposit.

Bit too much trickery to gain a competitive edge – Adding another one star to the thirty one star reviews already here. I took a screenshot (attached) of bonus criteria on 12 Aug 11:39pm. For the next two months I diligently checked, 'Getting our highest interest rate? Earn bonus interest on this account by completing these steps by the end of (current month) 1. Make 5+ settled (not pending)… Read more

card purchases 5 of 5 ✔️ 2. Deposit $1000+ from an external source (Into any ING pers ACC excl Orange One and Living Super) ✔️ 3. Grow this savings account balance (excl. interest) So that it's greater than In August ' Yes' 0.55% p.a. In September 'Yes' 0.55% p.a.

So it looks like my five separate payments to the ATO from the Orange Everyday ccount I set up the same night I opened my Savings Maximiser are meeting the criteria of card transactions. They just can't come from the Savings Maximiser, itself. This, the third month, despite the exact same transactions which had triggered Bonus Saver 'Yes' , I encounter a message saying, 'It wasn't meant to be this month - you didn't meet all the required criteria in September so we can't give you our highest interest rate in October.'

There doesn't seem to be any contact number on the app. I sent a message Sunday but no reply as yet (6pm Mon). I tracked down a number on the internet, 133 464. It doesn't give you an option to get through to anyone in Savings, so I had to choose some other random option and go through some hoops/wait 20 mins to first operator where I told him that my same five transactions on the 1st of the previous month that had qualified me for bonus saving interest, but not worked this time, so could he please take a look for me.

What he did need to do was endeavour to get me 'Quickly through to one of our 'Savings Specialists'. It's to give you hoops to jump through (you'll be realising).

There I found that, 'It has to be a card purchase as such'. So, it's not a transaction from the Everyday Orange Card account, it's a transaction using the physical card, in a physical shop.? Ok. That's is ok.

Except ... through their app, ING actually had indicated to me, twice over, that 'Yes' ✔️ 5 out of 5 eligible purchases HAD been made in August and again in September. Yes, my Savings Specialist informed me, it's a courtesy, to give you time to receive your Orange Everyday card. Ok. But the app did actually tell me the transactions I did make were of an eligible nature. It didn't mention 'Yes, courtesy period' so it was fair that I assume that was correct. In September, I repeated the same transactions I'd made in the previous two months. In absolutely good faith I tried to meet the criteria. It was based on being told by the app that 'Yes' I had indeed, completed 5 out of 5 eligible transactions twice in a row. Big tick each time ✔️.

I said that I had come to this product based on Product Review and I'm going back to Product Review to just tidy up where I think there's a bit of a trickery, on the part of the company to gain a competitive edge. I do feel that very few people with kids, mortgages, full time jobs can take the time to jump through this many hoops and they certainly don"t have the mental space to willingly donate to it.

After I mentioned 'Product Review', my 'Savings Specialist', (nice person by the way,) offered to see what she could do (ie. speak to Manager), but I'd have to listen to a pre-recorded recording first of eligible transactions. To tell me I have to go use the actual, physical card? Mmm I do understand that now, despite being misled by the app. Still, insistence have to listen. Hmm.. I think I'm actually sick of it. Thankyou but no, I'm tired. Tired, tired of so many deliberate and demeaning hoops that I'm aware many wouldn't manage to navigate.

My very strong recommendation is go for one of the banks offering 5% rather than 5.5%, fewer hidden wording traps/criteria and higher allowable balances, such as UBank.

Was I offered a reward for submitting this review? No, cost me quite a bit, but I think all in all, it's better to do.

They will rob you – I have followed all their onerous conditions each month to obtain the bonus interest. Deposit $1000, grown your maximiser account each month and make 5 transactions. Beware, on the last day of the month I realised that I had only made 4 as I had been away travelling overseas. I bought a coffee using my card. Apparently that is pending so I was… Read more

penalised and lost over $400 in bonus interest. How is the average person to know how long a transaction will take to clear and truely what difference does it make. They just want to take the opportunity to make it so difficult and so avoid paying the bonus interest. When I disputed this it took over a month for them to look into it and that only happened because I contacted them. Very , very disappointed in ING. Not worth the effort.

Rate is good, conditions ambiguous and unwieldy – To get the highest rate "grow your nominated Savings Maximiser balance (excluding interest earned for that month) you get these benefits the following calendar month" is unclear because what it actually means is you have to leave the interest in there and also increase the balance , which they could have said with clearer language

Fantastic Returns – I opened my account with many smiles. Still benefiting from market leading cash rate. Though meeting some transaction requirements to get the top rate can be a bit challenging. I just wish ING made it simpler for all to access the top interest rate. Thank you ING bank.

Unfair conditions – The conditions for obtaining a reasonable interest rate on this account seem unreasonable. Initially, interest is only paid on savings up to $100,000. Furthermore, they require consistent account growth each month to qualify for a decent interest rate. If you hold over $100,000 and wish to access the surplus funds, you forfeit the interest accrued… Read more

for that month. The interest rate on the balance beyond $100,000 is merely 0.05%. Consequently, if you have, for example, an extra $5,000 above the $100,000 threshold, you earn a rate of 0.05%, rather than the more competitive rate offered by other banks on the same amount. I'm uncertain if ING's terms comply with legal regulations by preventing customers from withdrawing amounts surpassing their established $100,000 limit. Please verify this for me.

Corporate greed – ING are greedy corporate robbers. So I can have a balance of $100,000 where cash rate is 4.1% and if I fail to grow balance by $0.01 in any calander month they reduce interest to 0.5%. Do not use this bank. Lining the pockets of fat cats.

ING should respect their Customers – STOP FREEZING OUR ACCOUNTS! We answered your questions; it’s not our fault that your staff are incompetent and take 6 months to register the results against our file. Not the first time either!

Great interest rate but silly and pointless rules – The interest rates are great and ING provides a very good online banking experience. But as many others, I feel all the silly rules that need to be met to actually get the interest are just annoying. Every month I have to remember to pay my coffee with the ING debit card five times and I constantly have to plan ahead to make sure I don't put too… Read more

much money on my savings account because as soon as I have to withdraw money from it (e.g., to pay a large bill), I lose the interest on my savings. And now, I'm taking a few months off from work and won't have an income, so I need to rig the system by keeping some money on another bank account so that I can transfer money to ING every month to get the interest rate on my savings.

Why make customers' lives so hard?

One of our Highest Earning Interest Accounts - Recommend to Everyone! – I am quite confused on the negative reviews. ING is our go to saver for interest. The only downside is that it is currently capped at 100K - Which, just means we'll go to whoever has the highest interest at the time when we hit that. But for now, as of 20th June 2023 we are earning 5.5% and are hard pressed to find any other banks that compare. … Read more

EASE OF USE

We established an Orange Everyday Account & Saving Maximizer online. The process was very easy and within 24 hours we were able to transfer money into it using their online app.

In order to get the maximum interest you have 3 things to do. 1. Set up an external transfer into your everyday account of $1000 once per month.

2. Use the everyday account for 5 transactions - They can be as small as you like. Cheat the system? Transfer 5 $1 payments to a TAB online account or something similar. Minimal money spent! Or specifically use that card for paying Bill Payments only - Then you get a % rebated! More on that below.

3. Grow your interest account so it is greater every month. - Essentially, if you budgeted $1006 a month for these two accounts doing the above, you'd get the bonus interest.

It really isn't hard.

We don't use ING as an everyday account. We have a separate bank for that. Every bit of money we save gets transferred to ING. The everyday account is handy as it's connected to a card, so if we are ever stuck, we can transfer from our savings to the everyday and spend as usual using a card.

When we want to transfer out of ING, we just transfer to the everyday account that is linked and transfer externally where we need it. There is no problem getting money out of this account. We don't though, as it's a saving account.

There are other perks we have only just found such as paying Bills you get rebates. So now, when I pay bills I transfer from my other bank to the everyday and pay from ING thus giving me rebates returned to my account - More money.

It really isn't hard, and if you've got a knack for setting up automatic transfers or floating money to see the maximum benefits this ING account can certainly help.

P.S IT'S FREE

The process of opening the account is slow and inefficient – I am highly interested in opening a Saving Maximiser Account. I tried to open it through the app and website but it did not work. Hence, I called to ING to find out the solutions. They asked me to email my certified copied of identity to (pioutreach@ing.com.au) in order to verify my account which I did send my certified documents on 2nd May. The… Read more

staff told me I could open the saving maximiser account by latest 9th May. I tried but still CANNOT! I called again and the staff told me the timeline information given was incorrect, it should be Friday! So, I waited until Friday to open the account on the app and website again ! IT STILL NOT WORKING!!!!!! I made another call again on Monday 15th May. The staff told me I have to wait until Tuesday 16th May in order to open the account because it need 9 business day to verify the document ! It's definitely more than 9 business day because the documents were sent on 2nd May ! So I tried to open the account again today ! IT STILL NOT WORKING! I made a call again and the answer given was so unprofessional saying that she does not know what the reason and she expedite the process and she CANNOT give a proper date when this can be fixed!!!!

The process of opening a personal saying account is so annoying and not efficient. I made so many calls and each calls need to wait at least 25minites to be attended. At the end of the day, the problem could not be fixed and no one can tell me when the account can be opened ! Is that the quality of the service should be provided to the customer ????? This is time consuming and very poor customer service !!!!!

Great as long as you don’t want anything!!!! – Been with ING for 10 years. 5 years ago my wife was going on LSL and decided to apply for an Orange One CC. She is on a very good salary but her application was rejected. We called and it transpires the people / person assessing the application knew nothing about sacrificing to Super or salary packaging. After a long discussion CC was authorised.… Read more

After never missing a payment my wife has requested an upgrade to her CC limit. She has been informed that she needs to cancel her CC and apply for another ‘but there is no guarantee of the application being accepted’. We lodged a complaint and received an email informing us that someone will be in contact in 4 - 5 weeks. Very, very poor service. So, time to move banks.

Feeling INGnored – I have banked with ING over many years. When they first started in Australia, they gave very competitive interest rates and were very easy to deal with over the phone. Yes, those were the days when phone banking was innovative. Unfortunately, now both of those attributes appeared to have disappeared but will leave the comments on their deposit… Read more

rates to others.

Recently I received an email requesting information to satisfy their "Know your Customer" requirements. After opening the attachment, which required a password that had been sent to me by text, I found that the form could not be edited to fill in the required information. I rang the "Help" number listed on the form which promised "dedicated" resources. After 3 attempts and 90 minutes on hold I gave up for the day and lodged a complaint. On the second day I tried again and gave up after two attempts and 60 minutes and registered a second complaint online stating that I had not had an answer to my complaint. On the third day I received an email reply to my second complaint saying that a customer service representative would be in touch with me in the next three weeks.

This is rather problematic as ING has stated that my accounts will be frozen in 3 months time. At this rate of response this could realistically happen.

Had no problems. Best interest rates out there – I've had a Saving Maximiser (linked with Everyday Orange) for about 3 years. Had no problems with them. As long as I meet their bonus saver conditions ($1000 per month transfer into either account, 5 purchases per month & up to $100,000) interest is paid on the 1st of each month as promised. Their bonus interest conditions are stated clearly. No… Read more

fees. They offer a great interest rate, passed on quickly whenever RBA interest rates gets hiked. Easy to transfer money to other banks if needed. I've never used their customer service, as haven't needed to, so can't comment on that. Lost my card a few months ago. Was easy to report it through my online account & a new one arrived in 4 business days.

Disappointing – Hard to obtain bonus interest. 5 transactions per month $1000 deposit per month Ballance must exceed previous months Ballance including last months interest payment. Very hard to meet and very easy to loose out on.

Savings Maximiser – I don't have an issue with needing to 1/ 'grow' my account each month, 2/ 5 Card Transactions, 3/ Deposit $1000 p/m (which I can later withdraw most of) however I do have an issue with the fact if one opens a new account some time within the month and meets the requirements the bonus interest IS NOT paid for that particular month......a condition… Read more

they fail to mention when speaking to them. I may as well have left my money in my previous bank account, earned interest for the month and only transferred it to my new Ing account several days before the end of the month. I think this is very poor and underhanded on behalf of Ing!

Savings maximiser a poor second to what's out there! – Over the recent years ING Bank have been placing more conditions on customers to get any interest of savings , I have just closed my Savings maximiser ,choosing other banks that bucking the direction of ING Bank. I have done this as Vote to walk away from ING Bank to show corporate greed is not wise .

Impossible to get max interest – The conditions for gaining a decent interest rate on this account are ridiculous. Firstly, they only pay interest on up to $100,000 of savings. They also insist that you grow your account every month to earn decent interest. So if you have over $100K and want to withdraw your money to have access to it, you don't earn. I'm moving my money elsewhere because this is a rip off

Best ongoing saving rate currently available – Lots of negative reviews about this savings account but I don’t find the conditions to be onerous or overwhelming. Simply deposit $1000 per month into the linked everyday account and make 5 settled transactions then all you need to do is transfer 1 cent across to the Savings Maximiser account which meets the requirement to grow the balance. You… Read more

can easily see if you meet the criteria via the app or online. I particularly like that they have been increasing the interest rate shortly after every RBA increase - the rate at the beginning of this month was 3.1% and now 3.6%. The 1% cash back on utility bill payments is a nice touch as well. My only negative is the $100,000 max limit which is why this is a 4 star not a 5 star review. This account is perfect if you can leave the savings untouched but if you can’t do that then another account like UBank would be better.

ING closed all my accounts – So after having a number of deposits sent into in my bank account in an above board fashion with descriptions and reasons, ING said they ‘can no longer do business’ with me and shut down all my accounts.

Criteria for Saving Maximizer – Deposited 1000+ into the Orange Everyday, made countless payments, and even with indication that all criteriums are met, did not get "bonus interest", because the Maximizer balance of 140k did not grow (new criteria from March). Now this criteria is finally clearly displayed. Got just 0.05 %. Disappointed.  Show details