InterNations

The idea of connecting expats is great, but my experience with this platform has been extremely disappointing. I signed up based on a recommendation. Within minutes, I got a message from a young woman (not an admin) saying “hi.” Strangely, she isn’t listed in the app’s directory or on social media under that name, which seemed suspicious. I asked both global and local admins if this was common—no response.

Next, I signed up for a local lunch event on the Gold Coast. When I arrived, I found out the venue doesn’t even open for lunch.

After that, I couldn’t access the app/website. I tried resetting my password over 10 times—no reset email. I emailed admin 5 times—no response.

Out of frustration, I messaged one of the founders, [Name Removed], on LinkedIn. The next day, I got a response from [Name Removed], who explained they were having technical issues and invited me to rejoin. I tried 4 times, but each time my application was declined. I emailed admin another 5 times—still no response.

It’s now March 12, and my first email about these issues was on February 16—almost a month ago.

Besides that, the app’s messaging function is slow, and I can’t comment on the quality of events because the one I signed up for never happened.

Even if they are having technical issues, how can you trust them with payment details when they can’t fix this in a month and have zero customer service?