AI reviews summary
Pros
Verdict
The service experience is defined by helpful showroom staff and the ability to test a diverse range of massage functions before buying. While a couple of isolated reports mention hardware failures and costly out-of-warranty repairs after several years, these instances do not represent a recurring trend in the current feedback.
Absolutely love my iRest Gemini 89 massage chair! It provides an amazing full-body massage, especially for the neck, shoulders and back. It’s very comfortable, easy to use and packed with great features, including 4D technology, air compression and adjustable intensity levels. Definitely worth the investment. Highly recommended.
Excellent post sale services, we bought the iRest massage chair last year, it is a very good and comfortable massage chair, we use it nearly daily; recently, the chair having some funny sounds while massaging ; rang customer service centre, then 2 iRest staff named Neo and Peter came to our house to fully check the chair, the main part of the… Read more · 1
engine and lubricated all the moving parts, the chair now back to normal. Strong recommend for those planning to buy a massage chair.
It was a great experience with amazing customer service here in iRest Royal Melbourne Show pop up store. Thanks Kim for the assistance. We managed to purchase this with a great deal.
Reviews with attachments
I purchased the staff of 801 in hurstville Westfield shopping center.I got very good service and help from Tracy. She is so friendly and very professional by helping me make the decision
Very effective and with 20 settings focusing on required areas Show details
Great service and very attentive. The delivery is quick and they are friendly
Excellent customer service and quality product, we are happy with our purchase
Friendly proaching, I don't know how good because I haven't used it. ZENH very patient with me . I appreciate that attitude from IRest . Thank u Show details
Comfortable chair, good service at Burwood Irest. Recommend!! Nnjjbe rjdj
Tried the product loved the chair very relaxing even does stretching mode
Good customer service, comes with different models suit your requirements. I felt satisfied when i tried the demo so decided to buy one. Can’t wait for the delivery Show details
I had purchased the massage chair at Burwood show room . It should taking the credit from the shop staff and the Chatswood staff at Chatswood I think her name is Mina . I went to Chatswood show room . It does not have the one I like . She provide us all the information that I need and prompt me to Burwood show room . I can feel her honest and be your good team . great job . She is only working part time Show details
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We were very happy with the service we received from Khanh. She was very patient and helpful and never pressured us to look at models above our budget. Show reply
Nice experience at Burwood Irest. Recommend to try and buy Show details
I bought the A688 Plus massage chair from iRest and I’m really happy with it. Highly recommend! It wasn’t easy to choose because they have so many great options, so I visited the showroom 3–4 times before making my decision. The staff were always patient, friendly, and very helpful. I also received a free gift, which was a nice bonus. The prices… Read more · 1
are very reasonable compared to other brands, and the delivery was fast and professional. The showroom has a comfortable, relaxing atmosphere, and the whole experience was great from start to finish!
Great experience with iRest! I compared several massage chair brands before making my decision, and iRest definitely offers the best value for money. The quality is excellent, the prices are very reasonable, and the delivery was quick and professional. Very satisfied with my purchase. We’ll definitely be recommending iRest to our friends and family
Khanh is very nice. She let me try A309sss and Gemini89 . Decide Gemini89 because the colour I like it! Recommend everyone to try at Burwoo Westfield with Khanh before buy haha Show details · 1
Nice shop with good staff. Items are good value. Thank you. Show details
Positive reviews
Visited the shop today and I was so happy with the customer service assistance. Trannie is the best salesperson and so knowledgeable. Highly recommend. Got gift for my mom
Have been choosing a good massage chair for my husband and found out that IR678 Gold is the best option of them all. Thanks Tramie and Kim for great customer service manners and understandable support. Highly recommended! Show details
We are so happy to be able to trade in our old iRest massage chair to the latest iRest A688 plus because of the help of Zoey, fantastic customer service she offered to us from the beginning to arrange the delivery. Highly recommend IRest Australia. M
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Negative reviews
Avoid iRest Massage Chairs at All Costs – A Complete Nightmare! I feel compelled to share my terrible experience with the iRest massage chair. After using it for about two years, it suddenly started making a noise so loud it sounded like a fighter jet taking off in my living room. When I reached out to their customer service for repairs, they… Read more
quoted me an outrageously expensive repair fee – basically, if I added a little more money, I could buy an entirely new massage chair from another brand. Even more absurd, their advice was to just keep using it in this broken state until it completely dies, and then “repair everything at once.”
So let me get this straight – does iRest intentionally design their products to have a short lifespan so they can profit from astronomical repair costs later on? Is this your business model? Because it sure feels like it.
This is absolutely laughable and beyond frustrating. Consider this a serious warning to all potential buyers: Do NOT waste your money on iRest massage chairs, unless you enjoy feeling scammed and extremely unlucky.
Updating my review as there was a lot of pressure to review the product to get a "free" item after buying a chair on a show floor. I bought an A688+ and will update my review when I'm actually able to test it in my home. Just be conscious of any reviews that don't have a lot of details as they may be similar to my experience. Just sick of the… Read more
scummy tactics to get effectively fake reviews from customers to have a facade. Make good products and people will make good reviews.
Extremely disappointing experience at the iRest store in Homebush DFO. I came in with a faulty portable massager that was well within the 3-month replacement policy. Instead of honoring it, the staff tried to delay the process by insisting I leave it for a week for repair—which goes directly against their own policy. After I firmly pointed out… Read more
the replacement terms, they reluctantly agreed to exchange it. Even then, they refused to return the original packaging and the charging cable. This is completely unprofessional and feels like they were trying to cut corners.
The staff were unhelpful, dismissive, and lacked basic customer service skills. I expected much better from a brand like iRest. I won’t be returning, and I wouldn’t recommend anyone else to either
Recent reviews
I’ve been using the iRest SL-A688S for a while now and honestly, I love it. The massage feels incredibly close to a real massage, especially around the back, shoulders, and legs. After a long day, jumping into the zero gravity mode with the heat on is next-level relaxing — it instantly helps me unwind and recharge. The foot rollers are amazing,… Read more
the massage strength is fully adjustable, and the whole chair just feels premium from start to finish. It also looks super sleek and modern, so it actually adds a luxury feel to the room instead of looking bulky like most massage chairs.
Yes, it’s definitely an investment, but for me it’s been completely worth it. You use your body every single day, so investing in your health and recovery is never a waste of money. At the end of the day, money comes and goes, but your health is priceless. If you want something that helps you relax, recover, and genuinely feel better daily, the iRest A688S is absolutely worth it.
Tramie provided me and my wife with the most outstanding customer services. I was looking for a model to support my wife's back and neck stiffness and found the most suitable one which is A305S. Amazing company with a very knowledgable staff Show details
Just Buy A688plus from Khanh- before I was considering between A688 and Gemini- khanh help me to know more and compare them too!! Very niceee- I choose the 7D one because it is more strong Show details
tried a massage device, and I really liked that I could select the exact areas I wanted in detail. The staff were also very kind. I liked it so much that I’m thinking of buying one.
I’ve been using the iRest massage chair for a few weeks now, and it’s honestly one of the best investments I’ve made for my home. The pressure is perfect, and the "Zero Gravity" mode is a total lifesaver after a long day at work. If you're looking for a professional-grade massage without leaving your living room, this is it. Highly recommended!
Please contact our customer service team… Read more