3,384 reviews
AI reviews summary
Jim's Dog Wash receives overwhelmingly positive feedback for its mobile grooming services, with a strong emphasis on the gentle and patient handling of pets. The service is highly regarded for its convenience and the ability of individual franchisees to manage anxious, elderly, or difficult dogs effectively. While the vast majority of experiences are excellent, there are rare reports of significant scheduling failures and technical grooming errors in specific locations.
Pros
Cons
Verdict
Jim's Dog Wash is a highly recommended service for pet owners seeking a convenient, low-stress grooming experience, particularly for dogs that struggle in traditional salon settings. While the quality is consistently high across most franchisees, consumers should confirm local reliability as experiences can vary by individual operator.
Shaine was so great with my pups. He is gentle and calm, and they looked beautiful. Great prices, great communication. We will be booking a regular service to have Shaine look after our two pups . Thanks much!!!
Prabu was wonderful with Wally. He did a beautiful job trimming his long leg hair, washed him and trimmed him professionally. Lovely man too! Thank you Prabu and wife. Isobel and Wally.
Prabu and (Sadu?) were fantastic from the time they arrived and provided great service. My dog came out as fresh as a daisy and smelt just gorgeous. I have no hesitation in recommending their services.
Reviews with attachments
Very satisfied – Great service good communication and price lovely team and friendly Show reply
Fantastic experience – I had a fantastic experience at Jim's Dog Wash! James did an exceptional job with my dog's bath. He treated her with the utmost care and gentleness. I'm impressed by the level of service and attention my furry friend received. Thank you, Jim's Dog Wash and James, for a wonderful experience! Show 2 replies
Handled my dog well considering she doesn't like water – He was late but didn't charge me which was good, very polite and helpful Show reply
Kosha was absolutely fantastic. She arrived on time and was extremely kind and caring as the dog I was pet sitting had never had a groom before. It was a totally stress free and positive experience for him. I have left her card on the fridge of where I am house sitting. Highly recommend calling Kosha!
Kylie Suisala did an amazing job with our dog grooming. As it was our dog’s first time, I felt quite nervous, but she made the entire experience so comfortable and reassuring for both of us. Her professionalism and gentle approach were truly impressive. She also took the time to share helpful tips on how to better care for our dog at home, which we really appreciated. It’s clear that she genuinely cares about the animals she works with. Show reply
Michael came to Bexley today to groom Vincent the cavoodle. Michael was professional and friendly. Took his time to give Vincent one of the best grooms he has ever had. Thoroughly recommend. Show 2 replies
Had my puppy’s first groom thanks team for the care shown Show reply
Michael from Padstow was fantastic with our old dog. He took great care and it is so obvious he loves his job. Communication was good. Marshall has never looked better.. his grooming experience gave him a whole new lease on life. He got a fabulous wash, cut and blow dry whilst listening to groovy tunes. Highly recommend Michael. Terrific service. Show reply
Great service. My dog Wanda loved the experience. Thoroughly recommended Show reply
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Glen is fantastic, very knowledgeable and caring we were really happy with the treatment of our lovely Border. Glen knew exactly how to groom her, (she visits the beach a lot!) he made her calm and feel safe and offered us good advice. We would not hesitate to recommend Glen’s services and will be booking our ‘girls’ future appointments . It was truly a spa treatment for her thank you! Show reply
Sukh gave our cavoodle girls their full groom ready for summer and they loved him. He did a fantastic job and we would recommend him to anyone.
Our Japanese Spitz was groomed by [Name Removed]. Coat was clipped to the skin with cuts to tail and leg. We expected the experienced groomer to know the safe coat trimming length. We could see the pink skin color. Spitz looked like piglet. Not Happy for $200 service.
Great job. My dog was a mess and now looks and smells perfect . Thank you Show reply
Bradley was excellent with Leo. Also his communication on when he was coming was top notch. Very reasonable pricing and a great job done. I’ve booked in regular appointments now. Brad is a great communicator and very pleasant to deal with.
Amazing service, arrived on time, was so kind to my nervous dog. Did a great job. Highly recommend Donna.
Latest follow-ups
We recently had Kosha from wash, clip & groom after our aged Cavoodle, she was very professional & friendly & we have already booked in for 6 weeks time. We were using a local groomer however they moved away from the area which was not convenient… Read more
for us so we are very pleased to find Kosha whom is local to us & comes to us. 5 Stars for Kosha from Jim's Dog Wash!
Follow-up · Kosha has washed & groomed our Cavoodle numerous times now. She arrives at agreed times, is very caring for our old pooch & does a great job. Cost is very fair considering approx 2 hours spent each time to have her looking her best. We highly recommend Kosha from Jim's Dog Wash!
Perfect – Really liked the services, friendly and caring to my little dog who has social anxiety around new people. Nice winter cut. ,
Follow-up · Have continued using Jim services, my dogs regular groomer is GIGi she is very kind , loving and gentle towards him, booking services are great & communication is excellent. My little dog is always well groomed and happy.
Had Vesna today she did a fantastic groom on my havoodle (Monty)Jim’s Dog Wash and groom are the best
Follow-up · Hi the last time I used your services I was not impressed with the groomer.My dog looked quite tatty and his feet and claws were not touched.This lady no longer works for you which for Jims is good news.My dog is a Havoodle Havanese x toy poodle very much like a Maltese terrier so probably not too easy for a beginner groomer.I possibly will continue with Jims in the future but I am a fussy owner
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Positive reviews
Excellent service for de-shedding and overall washing. My dog is really old, deaf and has cataracts in both eyes. The service was professional and took a lot of care with my dog. I fully recommend Jims in Melbourne.
I would like to express my sincere appreciation for the excellent service provided by CARLY from JIM's MOBILE DOG WASH. Carly was absolutely wonderful with our dog Dash. From the moment she arrived she treated him with such tenderness, patience and compassion that it immediately put both Dash and me at ease. It was clear that Carly genuinely… Read more
cares with animals she works with and takes great pride in her job. Dash received a thorough and professional wash, nails clipped, but what impressed me most was the kindness and gentle manner Carly showed throughout the entire process. Her calm and caring approach made the experience a positive one for our beloved pet.
I cannot thank Carly enough for her exceptional service. She is a true asset to Jim's Mobile Dog Wash and I would recommend her to anyone looking for someone who treats pets with genuine love, respect and care.
Thank you, Carly, for going above and beyond. Dash and our family are truly grateful. I hope Carly receives the recognition she deserves for such outstanding care and professionalism.
Norma Azurin
Eli from jims dogwash oran park is the best. After my experience today ive booked once a month and asked for eli only. My dog cindy suffers with bad anxiety and today everytime i checked she was calm and comfortable...couldnt recommend him enough a1 for everything
Negative reviews
Very disappointed. They did a great job on my dog. They seemed nice couple. But were always hrs late ,we would wait around all day and then have to keep rebooking,or didn't show up at all. Not even responding to my messages. Bookings were made well in advance. We are very disappointed. How can you run a business like that! Adelaide
Follow-up · I have now decided to have my dog washed elsewhere. It's too long a wait! I was offered to reschedule but decided not to.
Hi Belinda I’m so very sorry to hear that this has… Read more
Very disappointed with the lack of dedication and communication from Nalindra I had an appointment scheduled at 8:30am got a message the day before saying it’ll rather be between 8:30am-9:30am which I was fine with and then on the day it gets to 9:35am, no messages, no one has shown up so I message them and ask if they’re on their way (“yes we are… Read more
one our way”) I was told after waiting another 40 minutes! I told them to cancel as I had another appointment at 10:30am, was then told they where 10 minutes away which would have been 10:20am by then, do I “still want to cancel?” which I said yes as I had already left home then they proceeded to blame me for the fact that their next appointment was only at 11:45 and that they could’ve still gotten there and have finished the job, I then proceeded to tell them how late they were was a joke and then blocked them to prevent any further harassment! Very, very disrespectful and did not even let me know at any point that they were going to be late or how late they were going to be and they still would’ve charged me the full amount of the groom! I WILL NEVER BE USING THIS SERVICE AGAIN!
I wouldn't give my dog to these guys, they get someone with 2 weeks of training and then show up with a signed trailer with absolutely 0 experience and have a blast at your dog. This is clearly not enough and Jim's clearly isn't into customer satisfaction but more about $$ they get from signing up a new person. Anyone that had decent amount of… Read more
knowledge with dog grooming wouldn't have stayed in a franchise and probably gone out on their own anyway. I highly regret using this company and wished I used the private mobile groomer up the road who did a much better job than these mobs.
Recent reviews
Lovely guy with a lots of care for the dogs he is grooming, did a fabulous job grooming our little dog, very accommodating and educated us on how to keep her matting free between grooms. Highly recommend as also the best priced groomer I found.
Stacey from Jims Dog Wash (Guildford) was incredible and went the extra mile giving our new puppy the best treatment. She is very patient & calm with our anxious dog, and it is very clear that she loves dogs. Would definitely recommend her if you are looking for a very well priced dog grooming service.
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Hello Asad I’m sorry that you weren’t happy with… Read more