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Jim's Dog Wash

Jim's Dog Wash

 Verified🏆 2026
Jim's Dog Wash
4.8

3,384 reviews

Positive vs Negative
93%7%
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 AI reviews summary 

Jim's Dog Wash receives overwhelmingly positive feedback for its mobile grooming services, with a strong emphasis on the gentle and patient handling of pets. The service is highly regarded for its convenience and the ability of individual franchisees to manage anxious, elderly, or difficult dogs effectively. While the vast majority of experiences are excellent, there are rare reports of significant scheduling failures and technical grooming errors in specific locations.

Pros
Expert Handling of Anxious Pets: Groomers are frequently praised for their calm, patient, and gentle demeanour, successfully managing dogs with high anxiety, aggression, or sensory issues.
Convenience and Professionalism: The mobile "to-your-door" service is highly valued for reducing pet stress associated with car travel and salon environments, with many operators noted for their punctuality.
Care for Senior and Special Needs Dogs: Reviewers highlight exceptional care for elderly dogs, blind pets, and those recovering from surgery, often involving extra time and physical assistance to ensure comfort.
Strong Communication and Education: Operators are commended for proactive communication regarding bookings and for providing owners with helpful advice on coat maintenance and general pet health.
Cons
Reliability Issues: In isolated instances, customers reported significant frustration with franchisees being hours late, failing to show up, or not responding to messages despite advanced bookings.
Technical Grooming Errors: A serious complaint identified a lack of technical expertise where a dog's coat was clipped too short, resulting in physical cuts and skin exposure.
Verdict

Jim's Dog Wash is a highly recommended service for pet owners seeking a convenient, low-stress grooming experience, particularly for dogs that struggle in traditional salon settings. While the quality is consistently high across most franchisees, consumers should confirm local reliability as experiences can vary by individual operator.

3,384 reviews
5 Katy S  · Robert our dog Groomer did a great job with our two dogs. He was gentle.
5 Barbara Mastromanno  · Great service. Punctual and so polite. Groomed a 14 year old dog. Showed so much patience and care. Highly recommended him.
5 Sharon  · Molly was great with Chilli. She was white again! And I loved the bow tie :)
5 Andre S.  · Taylor was great with my dog and I would have no hesitation with recommending Jim's dog wash to friends
5 Moving house  · Thank you Talor for taking such great care of Alfie. I highly recommend Jim's Dog Wash to anyone looking for quality grooming and outstanding customer service.
5 Kerry  · Reliable, caring, professional, cannot fault Cameron and Lesley from Jim’s Mt Annan
Kim
Kim2 posts
 

Shaine was so great with my pups. He is gentle and calm, and they looked beautiful. Great prices, great communication. We will be booking a regular service to have Shaine look after our two pups . Thanks much!!!

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Isobel C.
Isobel C.TAS
 

Prabu was wonderful with Wally. He did a beautiful job trimming his long leg hair, washed him and trimmed him professionally. Lovely man too! Thank you Prabu and wife. Isobel and Wally.

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Juliana
JulianaTAS2 posts
 

Prabu and (Sadu?) were fantastic from the time they arrived and provided great service. My dog came out as fresh as a daisy and smelt just gorgeous. I have no hesitation in recommending their services.

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Reviews with attachments

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Elsleiman Zeinab
Elsleiman ZeinabNSW2 posts
 

Very satisfied – Great service good communication and price lovely team and friendly Show reply

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Andrea
AndreaVIC
 

Fantastic experience – I had a fantastic experience at Jim's Dog Wash! James did an exceptional job with my dog's bath. He treated her with the utmost care and gentleness. I'm impressed by the level of service and attention my furry friend received. Thank you, Jim's Dog Wash and James, for a wonderful experience! Show 2 replies

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Pig
PigTAS
 

Handled my dog well considering she doesn't like water – He was late but didn't charge me which was good, very polite and helpful Show reply

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Leanne Williams
Leanne WilliamsVIC3 posts
  Verified

Kosha was absolutely fantastic. She arrived on time and was extremely kind and caring as the dog I was pet sitting had never had a groom before. It was a totally stress free and positive experience for him. I have left her card on the fridge of where I am house sitting. Highly recommend calling Kosha!

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Jessica I.
Jessica I.
 

Kylie Suisala did an amazing job with our dog grooming. As it was our dog’s first time, I felt quite nervous, but she made the entire experience so comfortable and reassuring for both of us. Her professionalism and gentle approach were truly impressive. She also took the time to share helpful tips on how to better care for our dog at home, which we really appreciated. It’s clear that she genuinely cares about the animals she works with. Show reply

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Ml W.
Ml W.3 posts
 

Michael came to Bexley today to groom Vincent the cavoodle. Michael was professional and friendly. Took his time to give Vincent one of the best grooms he has ever had. Thoroughly recommend. Show 2 replies

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Amanda S.
Amanda S.WA
 

Had my puppy’s first groom thanks team for the care shown Show reply

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Danielle
DanielleNSW
 

Michael from Padstow was fantastic with our old dog. He took great care and it is so obvious he loves his job. Communication was good. Marshall has never looked better.. his grooming experience gave him a whole new lease on life. He got a fabulous wash, cut and blow dry whilst listening to groovy tunes. Highly recommend Michael. Terrific service. Show reply

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Peter X.
Peter X.NSW
 

Great service. My dog Wanda loved the experience. Thoroughly recommended Show reply

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Marg
Marg
 

Glen is fantastic, very knowledgeable and caring we were really happy with the treatment of our lovely Border. Glen knew exactly how to groom her, (she visits the beach a lot!) he made her calm and feel safe and offered us good advice. We would not hesitate to recommend Glen’s services and will be booking our ‘girls’ future appointments . It was truly a spa treatment for her thank you! Show reply

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Christine D.
Christine D.VIC
 

Sukh gave our cavoodle girls their full groom ready for summer and they loved him. He did a fantastic job and we would recommend him to anyone.

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Asad A.
Asad A.VIC2 posts
 

Our Japanese Spitz was groomed by [Name Removed]. Coat was clipped to the skin with cuts to tail and leg. We expected the experienced groomer to know the safe coat trimming length. We could see the pink skin color. Spitz looked like piglet. Not Happy for $200 service.

Jim's Dog Wash
Jim's Dog Wash    

Hello Asad I’m sorry that you weren’t happy with… Read more

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taniaberman
taniaberman52 posts
 

Great job. My dog was a mess and now looks and smells perfect . Thank you Show reply

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Wayne B.
Wayne B.
 

Bradley was excellent with Leo. Also his communication on when he was coming was top notch. Very reasonable pricing and a great job done. I’ve booked in regular appointments now. Brad is a great communicator and very pleasant to deal with.

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Bernie
BernieWA5 posts
 

Amazing service, arrived on time, was so kind to my nervous dog. Did a great job. Highly recommend Donna.

Latest follow-ups

Matt
MattVIC
 

We recently had Kosha from wash, clip & groom after our aged Cavoodle, she was very professional & friendly & we have already booked in for 6 weeks time. We were using a local groomer however they moved away from the area which was not convenient… Read more

for us so we are very pleased to find Kosha whom is local to us & comes to us. 5 Stars for Kosha from Jim's Dog Wash!

 Follow-up  · Kosha has washed & groomed our Cavoodle numerous times now. She arrives at agreed times, is very caring for our old pooch & does a great job. Cost is very fair considering approx 2 hours spent each time to have her looking her best. We highly recommend Kosha from Jim's Dog Wash!

Bmo
BmoNSW
  Fair Incentive

Perfect – Really liked the services, friendly and caring to my little dog who has social anxiety around new people. Nice winter cut. ,

 Follow-up  · Have continued using Jim services, my dogs regular groomer is GIGi she is very kind , loving and gentle towards him, booking services are great & communication is excellent. My little dog is always well groomed and happy.

Diana
Diana
 

Had Vesna today she did a fantastic groom on my havoodle (Monty)Jim’s Dog Wash and groom are the best

 Follow-up  · Hi the last time I used your services I was not impressed with the groomer.My dog looked quite tatty and his feet and claws were not touched.This lady no longer works for you which for Jims is good news.My dog is a Havoodle Havanese x toy poodle very much like a Maltese terrier so probably not too easy for a beginner groomer.I possibly will continue with Jims in the future but I am a fussy owner

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Positive reviews

Luke S.
Luke S.5 posts
 

Excellent service for de-shedding and overall washing. My dog is really old, deaf and has cataracts in both eyes. The service was professional and took a lot of care with my dog. I fully recommend Jims in Melbourne.

Norma
NormaACT6 posts
 

I would like to express my sincere appreciation for the excellent service provided by CARLY from JIM's MOBILE DOG WASH. Carly was absolutely wonderful with our dog Dash. From the moment she arrived she treated him with such tenderness, patience and compassion that it immediately put both Dash and me at ease. It was clear that Carly genuinely… Read more

cares with animals she works with and takes great pride in her job. Dash received a thorough and professional wash, nails clipped, but what impressed me most was the kindness and gentle manner Carly showed throughout the entire process. Her calm and caring approach made the experience a positive one for our beloved pet.

I cannot thank Carly enough for her exceptional service. She is a true asset to Jim's Mobile Dog Wash and I would recommend her to anyone looking for someone who treats pets with genuine love, respect and care.

Thank you, Carly, for going above and beyond. Dash and our family are truly grateful. I hope Carly receives the recognition she deserves for such outstanding care and professionalism.

Norma Azurin

Jodie P.
Jodie P.NSW
 

Eli from jims dogwash oran park is the best. After my experience today ive booked once a month and asked for eli only. My dog cindy suffers with bad anxiety and today everytime i checked she was calm and comfortable...couldnt recommend him enough a1 for everything

Negative reviews

Belinda D
Belinda DSA2 posts
 

Very disappointed. They did a great job on my dog. They seemed nice couple. But were always hrs late ,we would wait around all day and then have to keep rebooking,or didn't show up at all. Not even responding to my messages. Bookings were made well in advance. We are very disappointed. How can you run a business like that! Adelaide

 Follow-up  · I have now decided to have my dog washed elsewhere. It's too long a wait! I was offered to reschedule but decided not to.

Jim's Dog Wash
Jim's Dog Wash    

Hi Belinda I’m so very sorry to hear that this has… Read more

Robyn
RobynVIC
 

Very disappointed with the lack of dedication and communication from Nalindra I had an appointment scheduled at 8:30am got a message the day before saying it’ll rather be between 8:30am-9:30am which I was fine with and then on the day it gets to 9:35am, no messages, no one has shown up so I message them and ask if they’re on their way (“yes we are… Read more

one our way”) I was told after waiting another 40 minutes! I told them to cancel as I had another appointment at 10:30am, was then told they where 10 minutes away which would have been 10:20am by then, do I “still want to cancel?” which I said yes as I had already left home then they proceeded to blame me for the fact that their next appointment was only at 11:45 and that they could’ve still gotten there and have finished the job, I then proceeded to tell them how late they were was a joke and then blocked them to prevent any further harassment! Very, very disrespectful and did not even let me know at any point that they were going to be late or how late they were going to be and they still would’ve charged me the full amount of the groom! I WILL NEVER BE USING THIS SERVICE AGAIN!

James.L
James.L
 

I wouldn't give my dog to these guys, they get someone with 2 weeks of training and then show up with a signed trailer with absolutely 0 experience and have a blast at your dog. This is clearly not enough and Jim's clearly isn't into customer satisfaction but more about $$ they get from signing up a new person. Anyone that had decent amount of… Read more

knowledge with dog grooming wouldn't have stayed in a franchise and probably gone out on their own anyway. I highly regret using this company and wished I used the private mobile groomer up the road who did a much better job than these mobs.

Recent reviews

Sarah
Sarah
 

Lovely guy with a lots of care for the dogs he is grooming, did a fabulous job grooming our little dog, very accommodating and educated us on how to keep her matting free between grooms. Highly recommend as also the best priced groomer I found.

CGill
CGillWA3 posts
 

Stacey from Jims Dog Wash (Guildford) was incredible and went the extra mile giving our new puppy the best treatment. She is very patient & calm with our anxious dog, and it is very clear that she loves dogs. Would definitely recommend her if you are looking for a very well priced dog grooming service.

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