Just Answer

SCAM. They said I'd only have to pay $8 and that it was completely refundable. I asked them one question and took 5 minutes of their time. They then charged me $101 because apparently its a subscription based service?? And then they told me I was… Read more

not eligible for a refund. SOME PEOPLE DONT HAVE $100 TO JUST THROW AROUND. This has caused me immense stress.

Promised to assist me with Alipay and then took $ 68 from my account without advising me. Luckily the bank picked it up and immediately cancelled my card. Just Answer did NOTHING to solve my problem but left me with lots of problems

Absolute filth ripping innocent people off popping up on screen misrepresenting them selfs and charging for a Q with no answer then trying to charge a monthly fee for a subscription you didn’t ask for nor wanted absolutely disgusting and a bunch of scum of the earth how about go [Content Removed] yourselfs and you have been reported you [Content Removed]!!!!

Had a chat with a suppose technician that could not fix my issue had no idea of the printer issue, tried getting me to switch the printer off and restart which i had already done all day. It's a con then they charged me a monthly fee after claiming it was free trial.

This is a scam. It makes you believe you are going to speak to a Dr and then charges $8 for joining. No mention of a monthly subscription. Then $79 was taken off my credit card straight away. This is horrible to take money off people without informing them of it.

JustAnswer seems to be a scam. A couple of months ago I had a problem uploading some photos to Gumtree, and somehow (via Gumtree I recall, but could be wrong) got referred to JustAnswer. I agreed to a $2 charge (I recall, it was just a blip , but… Read more

I've just noticed two $66 charges on my credit card (immediately with the $2 AND this month again, which I didn't authorise. I've tried contacting them to get the money they took refunded, but their only contact is, you guessed it, the same bot chat window as the one that charged me in the first place :( So I'm stuck. because presumably they will charge me even more money If I ask them to "answer" how to give me my money back. I'm a Senior, but I'm reasonably tech literate. If I can't work out how to get a refund soon, I'll have to go to my credit card company and Consumer Protection WA and get them to sort it out :(

THEY HELPED BUT READ THE TERMS & CONDITIONS FIRST! I thought I had accidentally given my little dog too much medication and panicked. Looking up emergency vets on my phone, the link to Just Answer came up: supposedly $8 to join and ask a question of a vet. I realised after I hit the PayPal pay button that the charge was actually $101. I DID get a… Read more ·  2

useful answer from a nice vet that put my mind at ease. However, because I had failed to read the T&Cs first (I wasn't thinking straight) I later realised I had set myself up for automatic subscription payments of $93/month. When subsequently asked to rate my experience with Just Answer, I explained my confusion and annoyance (and failure of comprehension) and was issued a full refund, which I very much appreciate. Good customer service is a rare commodity these days.

Month after month the deduction from my credit card continues. A$66. I used them once. Very helpful. 12 months ago. I cannot stop the payment.....that was the complaint. Just Answer got in touch immediately. Asked me the problem. Then refund the payments due to a misunderstanding. All credit to them. Thank you. Show 2 replies

I was having an issue with an online email account when all of my emails and emails stored in folders disappeared. I mistakenly thought I was connecting with my email provider. I was told there would be a $1.00 refundable charge for the Just Answer service. So I signed up. They did not solve my problem but did charge me the $1.00 + $55.00. Upon contacting them concerning my concerns and I was issued a refund. Show reply

I should have looked at the reviews before giving this website a try but I was desperate for advice on my dogs behavioural issues that feel more like issues that need a therapist if he was a human. Anyway this website came up when I was on my nightly research for information and this should have been the first red flag. They make it seem like it’s… Read more

free and that it’s just getting your prelim advice before going to an expert and then bang you have to pay before the expert will talk to you. They also make it seem like you’re getting assigned to a person that has a list of qualifications and then after you pay you actually just go to some that says “experts with no additional information. And then apart from throwing in the a random clinical word to describe what was going on. Which wasn’t the info I was looking for I already know what’s going on. What I was looking for was more than generic advice on how to help. And all they provided me was with info I can and have already researched myself. And when I tried to use the chat bot to complain it kept having constant issues and glitches. I managed to get a refund but I am p*ssed that I even spent 40 minutes of my time on this.

Absolute scam, I was referred to this mob by Optus for some reason, THEY TOOK MONEY OUT OF MY ACCOUNT and did absolutely NOTHING. Waste of time,,, i had to cancel my cards to stop them from taking money out,, SCAM SCAM SCAM,, Finally got some good news,,, the Bank did an investigation and my money is being returned.

Called for a doctor while we were on holiday and because it was a public holiday with no doctors surgeries open. Was charged $66 to be told to go and see and doctor. Then a month later my credit card was blocked by the bank when they tried to charge me again because apparently, I had unknowingly signed up to a membership in order to use them. Despicable behaviour. Don't recommend them at all.

THIS IS A SCAM THIS IS A SCAM My technical expert only provided me with a telephone number to call AT&T support - that's it. I asked several times to help me fix my international travle cell plan with AT&T. I told him I called AT&T 5 times and they didn't fix my cell service. He just kept sending me AT&T's technical support number. No technical… Read more

support was provided to fix my international calling plan in Europe.

UNBELIEVABLE THAT THEY ARE STILL IN BUSINESS!

AVOID AT ALL COSTS I was unaware they would trick me into a subscription, then when I realised it took me ages to find a way you cancel the subscription. I only just realised they have still been taking payment for over a year now despite my subscription not being active. When I contacted them they said they have a 90 day policy & dropped the line. They have essentially robbed me for over a year and refuse to pay.

This is a scam of some kind of legal service but not accredited and from the US?! Someone from UK engaged with me. Last month I enquired for something legal. It was only a couple of dollars but when I requested for a letter to be made on my behalf, I was given a fee of significant amount. I did not reply to their email and I ended up sorting… Read more

it out myself with a Victorian entity. However, after checking my bank account today, I noticed 2 unknown deductions since November 2025. I need to be refunded for the service I ended and I did not consent this service to deduct any amount looks like an "ongoing fee" who would agree to that? $86.00 deducted twice from my bank without my knowledge nor a previous information before I proceeded to ask!! Shame! Despite my complaint, the 'chatbox' still directed me to fill up a form to seek a lawyer from their end with credit card details it left me to fill up. I DID NOT FILL IT UP AND I LEFT THE CHATBOX.

I was on prime video site looking to resolve an issue when a pop up asked if they could help . thinking i was still on Prime i linked on this and the problem was not resolved. I gave no authority nor credit card details but I was charged $2 plus $66. After hours of follow up I was told that my subscription was now cancelled. Today a month later I… Read more

am again charged another $66. I have now cancelled my credit card to stop these illicit scam charges. Do not go near these dodgy people. Apparantly in Australia the ACCC has taken them to court for impersonating other sites

Expect extra charge to what you agree to! I agreed to $8 and found an extra $84.00 on credit card. They send you to a secure payment page for credit card details and I now see that on that page you are agreeing to a subscription below the submit button and in very small print on that payment page. This info is not explained prior to going to… Read more

payment page. Who scrolls below the submit and who reads all the small print prior. Complainvand you are sent to same payment page for a refundable $2 fee and don't buy into that as the same small print exists. Absolute thieves!

This is a scam. I paid for a one-off joining fee of $8.00 and they automatically charged my account another $79.00 for a monthly membership that I did not sign up for or agree to. Had I not cancelled my new 'membership,' I would have been charged a monthly fee of $79.00

As others have stated, this is a scam, the clanker told me the fee was 5$ which I paid, then I look in my bank account to see another 30$ billed. Because the 5$ was a joining fee and they automatically create a subscription for another 30$ when you join. Of course I never agreed to this. I opened a chat with them demanding the 30$ refunded and… Read more

they refused, only when I threatened to contact my bank did I get a refund for 30$. At the time I'm writing this the mechanic hasn't answered my question, for the initial 5$ I paid. Just stay away from these scammers.

They took out a one off fee of $8.90 then said that I agreed to a fee of for a membership of $69.00, which I did not. I never even received any assistance from them

Don’t bother they do not use lawyers from your country or state you are in. Go to a real local lawyer. You will have to change credit cards to stop payments coming out every month. And it’s not $60 it’s $66AUS. My bank have them on a blocked list so they have dealt with them before.

Not sure how they got the extra 0.1 on the average score of 1 which is the lowest possible score. Scam Scam Scam Scam Scam like everyone else get offered advice for $2 and lose like $60 Scam

I discovered after 6 months that my $2 charge for a once off question had been used to bill me $49 a month for a so called 'membership'. They never send emails for the monthly fee, not for the original $2 fee. I have a very strict system for… Read more

creating passwords for different websites, so if I had forgotton I had a membership the password should have worked, but it didn't. After a password 'reset' I got into my 'membership' and managed to cancel. The membership had my correct email address (marked as ' for notifying me of the monthly charge' but I never received any emails from them. Note, the contact number given to me from my bank was disconnected. On their contact page, the Chat, Phone & Email links all failed. I suspect, when you pose them a question the 'expert' does a google search and then calls themselves a doctor or a mechanic or whatever.

Be careful with JustAnswer! Read and understand the terms and conditions. Understand you are not just paying a one-off $8.00 AUD for an answer to an issue, you are also authorising JustAnswer to create a membership for you for $55 per month. That's the initial $8 plus $55 for that first answer, then $55 a month after that whether you need or… Read more

intend to use the service further or not. When I realised, 2 x $55.00 payments later I had taken out an ongoing membership, despite claiming they are committed to exceptional customer service, there is no way to contact JustAnswer to discuss or challenge the membership. The only contact option is a chat bot who doesn't deal with account related questions nor is there an option to speak with a real person. I was able to cancel my subscription (I hope) but am now $110.00 out of pocket. DO NOT GET DUPED BY JUSTANSWER LIKE I DID.

I asked a question about my website, they told me they would get someone to contact me and asked me to pay $8.00. I did this through PayPal luckily because they actually charged me $77.00 and apparently it was for a subscription. When I cancelled this with them, they wouldnt issue a refund. This all happened within 2 hours. Ive put a report… Read more

through to PayPal and they are sorting it out for me. Don't use this company. I just wish I had have read the reviews before I did.

I was communicating with uber about a double charge and uber switched me onto justanswer who then scammed me for $68 by a quick process of enlisting customer by quick clicks on their system. Uber a nd justanswer, scammers!! Beware!

When i hop on website, I am directed to a bot, which is normal for 2025. Thinking I am owkring out the problem, and hoping to find an answer, the bot explains "OK, got it. Here's a secure form to join JustAnswer for AU$8 (fully-refundable). While you're filling this out, I'll tell the Game-System Technician about your situation and then connect you two." putting me behind a paywall to get any help. huge waste of time, huge waste of space.