Kogan UHD Series

Unreliable Kogan Products – This TV only lasted 3 yrs…. Just like the previous Kogan TV. Kogan have become worse over time. All of sudden, a month ago, it says I’m no longer in delivery area yet I live in Wollongong. I have sent numerous emails to Kogan and they initially reply saying they will investigate why the good cants be delivered…. And then nothing happens. They… Read more

were a great company 5yrs ago but have grown too fast, and at the end of the day, their customer service is a joke.

I tried to cancel my Kogan First membership; but their system just takes you into circles, and if you manage to speak to anyone, they tell you they can’t do anything and refer you back the to website.

I use to own shares in Kogan. But sold them 2 yrs ago when I started to have problems that they wouldn’t own or even answer

Buy once buy right! – If you buy this tv you will be buying another one within 12 months. It is very laggy while watching live sport and the remote barely works

Breach of policy – I tried to use the "change of mind policy " they recieved as i had to check via email on the 22nd. (Rhe tv was unopened still in original packging) went through hell for them to get a courier to return it. Its been over 14 days as per there policy still no refund of credit and now they stopped answering mh emails even after pointed out they are in… Read more

breach of there own policy. 29 emails in exchange as evidence as they dont reply or lst 1 promised the credit will be in your account tonight... still nothing!!

Now iv had to lodge with consumer affairs Victoria which apparantly they have been fined in 2016 for similar treatment.

29 emails of evidence of how they breach and have the tv in return and no money/ credit for me..

Cant wait for consumer affairs to het involved. Might even ring A Current Affair sinve there office is on Melbourne as well.

Customer service poor.

Would not recommend to anyone.

Great for the price but forget the smart features – This is a great TV for the price. The picture is pretty good however some of the colours seem a bit off, a little yellowish compared to my last TV. My biggest problem with it is how slow it is. It is very slow to start up and using the apps is almost unbearable. The sound is also a bit rubbish so I use a soundbar.  Show details

Why pay more? – I purchased one of these for our office. I am very impressed. The picture is just as good, if not better than the Sony Bravia I have at home. The picture flows smoothly, even when watching sport, or fast scenes in action films. It's a lot lighter than My Bravia, although it is a few years younger than my Sony. Has enough HDMI and 1 USB inputs. If my Bravia ever breaks down, I know where I'll be getting my next TV from.  Show details

Took it out of the box, replaced the 5 year old Panasonic, plugged it in, turned it, sat back and wa – TV arrived in two days, I took it out of the box, plugged it in and sat back and watched TV. Simple to set up, good picture and good sound. Has enough ports for me, an average user. I was looking for a good, inexpensive TV and I think I have found it in this one. I took the extended warranty, so I have nothing to lose. All for less than $500.  Show details

Very ordinary, know your rights! – Firstly the sound quality was terrible, we needed to buy a sound bar to achieve the same sound quality as our older LG tv. The tv worked fine for 13mths and then stopped working. we had to contact Kogan 3 times, 1st time were told it was out of warranty, 2nd time if they deemed us to be at fault we would need to pay for the repair. we replied to… Read more

them by saying that under Aust consumer law it was not reasonable that a product that cost that much should not work after 13mths. #rd time Kogan replied with that the previous 2 reps were wrong and we could have it fixed (still not sure here if they'd require us to pay). TV was picked up, returned 5wks later fixed, no cost.

Would I buy a Kogan again, No, I'd only buy a name brand.

Not recommended – Just ok, not good. Picture is worse than my old HD TV, it is really not what you would call 4K quality. The colour density is poor so the picture is washed out, and it’s not very adjustable. Motion also blurrs when it is too fast like Bathurst, so the refresh rate is too low for sports watching. Should have bought the equivalent Hisense 50” for a bit more, which had a genuine 4K experience.  Show details

Had dead pixels. Sound was terrible – The TV arrived with dead pixels so i contacted customer support for an exchange. They said the best thing i could do was fix it myself. They sent me a long email with details on how to fix it. I was apprehensive but did it anyway. It didn't work so i asked for a refund. I organised a courier to pick it up, printed labels and they didn't come...… Read more

This happened every day for a week until they finally came. Then i waited for over 2 weeks and heard nothing so i contacted them. They replied almost immediately to say they found it to be faulty and will process a refund.

Kogans products are a joke and so are their business practices. Against my better judgement, i went for a cheap product and paid the price. Never again.

Doesn't work with ABC iview? – Bought this TV a week ago with reasonable expectations. Picture quality is good for DTV, less so for avis, but I think that might be the file quality rather. The BIG PROBLEM is that the ABC iview app downloads, navigates fine, but then won't play any files. Given the ubiquity of ABC iview, I can't really understand how this can be considered acceptable, and we will most likely return the TV.  Show details

Do not buy this TV!!! – This TV worked fine for several weeks. TV would start to lose the picture and cycle through colours and repeat, after turning off at the power point for a while and back on picture would return. Time between these episodes became so short that the TV was unusable. When it says keep the box and packaging they are not lying, they will not pick up… Read more

the box unless it in a box. Good luck buying one of these or finding room in your house to keep it.

One month after contacting Kogan for support they gave me a firmware file to upgrade the TV. This did not work but was a positive step. Eventually the TV was picked up from my house.

After initially saying that they had received the TV they later sent another email saying that they had received it (over one month after courier pickup from my house). Kogan will not meet their 14 day advised review time.Two months after the TV was picked up it still has not been reviewed by the kogan support team and my house remains without a TV.

If you want a useable TV do not buy this product. If you want good customer support do not buy from kogan.

Budget friendly tv for normal use – I will say that this tv is good value for money if don't watch lot of live sports. it comes with smart tv features but sometimes they don't respond that well or crash. So for people who likes to watch normal tv this tv works just fine. highly suggest to see your need before buying.  Show details

Good picture - poor sound – This TV is a good looking sleek unit. The LED panel has great output and picture quality - however the sound is a little "tinny" and sounds very distant. The set up is user friendly, although there is no function to disable to sound from the TV to use another source. We have linked this TV to a soundbar and have a universal remote that I didn't pair to the TV to get around this; this set up is by far the best for picture and sound.  Show details

Value for price – The inexpensive LED TV so far nothing to complain. I hooked it to Telstra TV mainly to watch Netflix and no Blu Ray player yet, so I have no comments on the 4K capability. Picture quality is good in HD, built-in speakers are reasonably well. I say it is a good TV for the price.  Show details ·  1

Cheap with good quality – It is huge for a big living room. Quality is quite good considering the cheap price. Not too many smart functions but enough for watching all channels and connected to youtube. Delivery is quick. If you are not seeking for sth fancy but love to watch movie at home, this is a good option.  Show details ·  1

Good resolution – Tv work ok, but its very slow to use apps and options in it , some time it freeze and you cant turn it off from the remote control , you have to disconnect it from power and wait couple of minutes to reconnect it . other than that its good  Show details

Good TV, happy with purchase – Looked around for a budget priced, medium sized TV for my sons room. Settled on a Kogan TV. It works fine and picture quality is OK, but sound quality is not great. I guess you get what you pay for though, so for the price I'm happy with the TV.  Show details ·  4

Terrible sound – I purchased this TV because it was advertised on special with free delivery. Total mistake, the sound is so bad... Needed to put the volume to the maximum to be able to hear. Even that, the sound quality is very echooey and poor. It's like listening to the AM radio station. Picture quality is not too bad. Was not happy and asked for a refund. They refunded my money after 4 weeks.  Show details

Terrible sound, HDMI ARC doesn't work – Quality of the built-in speakers is absolutely terrible. HDMI ARC functionality doesn't work at all when connected to a external soundbar. After contacting Kogan support they sent me an "updated firmware", which actually degraded the HDMI functionality even further. Also need to hold remote control at precise angle for it to work. I wouldn't trust any Kogan tvs after this experience.  Show details

Bang for buck – Purchased this off the Kogan website last August. Item arrived after 2 working days. The picture quality is great for its price. I've seen on the internet that this particular model uses Samsung panels. The only downside of this TV is that it can take a long time to boot up.  Show details

If you enjoy watching TV please do not buy – We purchased this TV to watch with Apple TV, all the information advertised led me to believe that the TV would be compatible. However when we connected the Apple TV (in the same room and to the same Apple TV which works perfectly with our Samsung), the streaming quality was horrific. It was like streaming a show from an illegal website in… Read more

2006.

I sent Kogan videos (which they never watched, I know because I can track views), I called them numerous times. They said they could not help me, there was no advice they could provide to improve the viewing experience so they recommended I return the TV for a refund.

After wasting a day at home (waiting for TOLL) and returning the TV, I waited 3 weeks for a response. Today they tell me they cannot replicate the fault and thus I am not entitled to a refund plus I need to pay the shipping.

They will not tell me how they tested the TV or provide a video to show it working, I think this is totally unacceptable. Please firstly do not buy this TV, secondly please do not purchase anything from Kogan. Their customer service is very poor.

Great product – I never really bought Kogan products but I gave this a try. The tv is amazing and perfect fro the price. The screen size is just right and the display is crystal clear no doubt its 4k, hoping to buy new products from this great brand I am very impressed.  Show details

Good value for money – The Kogan 65" 4k TV has major backlight bleeding issues, the backlight is patchy and doesn't have a uniform colour. As much as I want to complain about how bad the quality the price is one of the cheapest on the market. The built in speakers sounds very bland and lacking in well...everything. I would highly recommend using a sound bar. I've… Read more

purchased this TV because it wasn't a smart TV but the start up time of the TV takes fairly long to reach a picture (around 30 seconds). This TV boot up time is slower than my smaller Samsung Smart TV.

The remote is very flimsy and doesn't feel like it's made from quality plastic.

Don't buy it – Don't waste your money. Their cheap because their crap. I bought one 18 months ago it was sent back once and now it won't turn on at all except now it's out of warranty and they will no longer repair anything and cover it under any warranty but they will sell me another TV if I interested. What a joke  Show details

Warning on how service & warranties are poorly handled by Kogan Australia – Easy setup, great picture once adjusted, no pixel faults at all. Enough inputs/outputs for any usage & satisfactory speakers if used as a bedroom tv as this install was. Suggest only using this tv with remote speakers for full enjoyment. Remote control basic, & although feels a little flimsy in the hand the key pad operation is remarkably… Read more

crisp.

Paired with a remote 4k media box & this is a very well priced 55" TV solution.

October 31st 2017 Update: These units do not function correctly under arc on HDMI

What a shame that not only does this unit not function correctly under ARC HDMI control & does not have "any" firmware update to resolve the issue.

I am awaiting a response from Kogan senior support team members & let's hope they resolve this issue promptly so that I may continue with my loyal Kogan brand support.

After waiting more than two weeks for Kogan to agree to either a TV replacement of 55" 4K design that did not have any issue with HDMI ARC I received an email today asking me to start over the process of checking to see if the tv was really faulty.

Kogan tech support had already gone through this fault check list more than two weeks ago & admitted that they were fully aware of this issue on their 8000 series 4k tv's.

No firmware solution was available so I was told at that point in time & also that as the unit was not a smart tv & discontinued nothing could be done to achieve correct functionality of my tv.

Today when contacting their support number I asked to be put through to either a team supervisor or Management staff member so that I could get my issue resolved satisfactorily.

I was promised my call would be escalated to a senior team member immediately as requested.

After waiting a few minutes I was put through to just another call centre operator, as i recognised both the name & the voice of a previous non senior call staff member, how dishonest is that.

When I spoke & specifically asked for management contact details I was advised that this was unlikely to occur due to privacy issues.

Buyer beware Kogan does not based on my experience adequately support its warranty obligations & your ability to discuss any issue you may experience with your Kogan product with anyone other than call centre staff will be non existent.

Even mentioning how disgusted I was to be given the complete run around by Kogan for more than two weeks with broken promises along with failure to respond to emails & total disregard for customer care, l am yet to be provided with any method of contact for Kogans management team.

I really wanted to bring to their attention the total failure in customer support that I have personally experienced & provide them one final opportunity to correct their lack of service & customer care & keep me & my family as Kogan customers.

Being asked to jump through multiple hoops & prolonging the process possibly in hope that the customer gives up his rights for provision of warranty appears to be the way the Kogan call centre has been structured.

Even mentioning going public with the failings of Kogan Australia along with reporting this case to the ACCC for further investigation did not faze the Kogan call centre member, maybe they really just don't care at all?

Great value – I purchased this for my mum to replace her old 42 inch LG plasma TV. It is about a quarter of the weight and uses less than 20% of the power of the old one. It takes a while to start up and the menus look 'cheap' however the TV has been very reliable and the picture is great for five months now. I haven't used any of the USB inputs, only HDMI… Read more

for Fetch and Playstation. If you don't need all the bells and whistles and a "dumb" panel would do I would highly recommend this, the picture is great.

Great product – It has a really good picture and great reception I have really bad aerial reception and have had a lot of issues watching tv but I can watch this tv it has a really good picture and the sound is good and the price was great as well.a friend has seen this tv and is thinking of buying one  Show details

Kogan does it again – This is the second TV I've bought from Kogan, both good quality at a very affordable price. The main reason for this purchase is an upgrade from a 46"HD, which is now at my daughters place as a second TV for her family. Very pleased with my current acquirement, picture is excellent, and the service from Kogan is first class. Over the last 5 years,… Read more

I've purchased 5 big ticket items, plus various smaller appliances and furniture pieces. All delivered on time, intact, and have lived up to my expectations.

Very good for the price (when on sale!) – Bought the Kogan 65" 4K LED TV (Series 8 KU8000), model KALED65UHDUA, during EOFY sale. Delivery was delayed by a week though they kept me updated. This is a decent TV for the price, it isn't going to win any awards for image quality but it does look pretty good displaying HD and 4k content (via various streaming services, I don't have a 4k… Read more

BlueRay player so can't comment on that). Image-wise, the biggest issue is that if you turn the backlight up over ~7 (out of 10), you start to clearly see irregularities on a dark image. Keep the backlight low and it looks pretty decent.

Built-in speakers are poor and you'll want to connect this to an external audio setup; there is one coax digital audio output, and one HDMI ARC port (I haven't tested the latter), as well as headphone out.

HDMI CEC seems to work in that I can control a Xiaomi Mi Box 3 Android TV device with the Kogan remote (not that you'd ever /want/ to do that, the Kogan remote is pretty mediocre, is downright terrible when compared to the Mi Box's Bluetooth remote).

Minor annoyances:

- you can't disable the built-in audio; when you have an amp connected via the digital audio out if you accidentally hit the Kogan remote's volume controls you'll have crappy audio emitting from the telly

- it takes ages to power on

- the splash screen is ugly ("Kogan" on a full-screen white background)

- the power cord is fixed to the TV - if it's not long enough (1.5m), you're stuffed (a detachable figure-8 cable would have cost too much, I guess)

Decent – This company has proved that they make really good tv in a reasonable price ranges. I bought a tv for my dad and he has been really happy with it. The display is amazing and battery life is fair for the price. The features is also very nice. Overall a very nice mid range TV.  Show details

Great to use – This smart TV is a great TV to use. We have brought this early this year and found very nice and great features. One of my friend also took it at the same time and found it great as well. This unit has got enough ports and speaker quality is awesome.  Show details

Not bad for the bucks! – Picture quality is pretty good, lines are solid and colour is strong. the sound is very good however we havent had it up over 50% yet. The only draw back is the lack of instructions especially regarding the PVR and all its options. A bit complicated if your not a techy. Otherwise good vale for money.  Show details

Good considering the price – Good if u r after an occasional tv n has no expectation for it to give u a theateric effect. Bought for living area upstairs. Picture quality is acceptable but sound quality is really really bad. This is easily fixed by plugging in external speakers, the only downside of that is if ur speaker has no remote, I'll have to manually adjust the volume which could be a pain. Or just get a speaker w remote.  Show details

Terrible sound – Just got the TV as advertised on Chanel 7. It came with a lot of scratches and marks on the stand. The Sound quality is like listening to the AM radio station. very stuffy and echoey. Picture quality is not too bad. Very limited functions on the remote control. Very disappointed.  Show details

Great bargain – The best thing about this TV was it got delivered to my doorstep far earlier than the estimated delivery time. The price was highly competitive too. I do got some extra discount applicable on their website at the time of my purchase which makes it an astonishing bargain. Sound quality is far better than my other TV and it do got enough ports to connect various devices. Thanks.  Show details