Kwik Kopy

Very exceptional service , and good customer services, I will recommend them any day , from a satisfied customer .

Product is fine however they seem a little unorganised as they informed me that it would be ready by 4pm, I arrived at 4.20pm and they hadn’t printed it yet so I had to wait and left at 4.50pm. Slow email responses meant I had to keep calling for updates & to progress my request, which is not the end of the world but wouldn’t recommend if you… Read more

require a quick turnaround. This combined with the unfriendly customer service at the Williams St storefront lead me to leave this review. Upon arrival I wasn’t greeted, just expected to start talking. I then asked if it was possible to make a last minute addition (that I had emailed them about and not heard back on), I knew chances were slim but wanted to check, however the man got really defensive and proceeded to blame me for making the request too late. He didn’t explain why it wasn’t possible or suggest any alternatives. I arrived in a good mood and left feeling really irritated with his aggressive tone & bluntness. Unnecessary and unprofessional.

The lady working at Kwik Kopy St Leonards was extremely rude, and the pricing was misleading. I called ahead and clearly explained that I needed to print, fill out, and then scan a document. I was informed there would be a minimum charge of AUD 20, which I fully understood and accepted. My document was 20 pages, and with a printing rate of AUD… Read more

0.40 per page, the total cost expected be around AUD 8 but was completely fine with the AUD 20 minimum.

However, when I arrived, the lady seemed irritated from the beginning just like the last time I visited. She complained about the time I took to fill out the form and even argued that I had previously said on the call the document had five pages instead of six. That shouldn’t matter, especially since I was being charged the minimum rate anyway. She also told me I should have gone to the library to scan the document.

Once everything was done, she suddenly quoted AUD 30. I asked how the price had jumped from the expected AUD 20 to AUD 30, especially since I only printed 20 pages. So I was being charged extra simply because she had to wait while I filled out the form. She even pointed to a sign that mentioned only the minimum charge of AUD 20 but it's nowhere written down as waiting fee.

When I asked her to clarify the scanning fee and what the additional charge was for, she refused to give a clear answer making it seem like she was making up the price on the spot. When I mentioned I had been here before and knew the printing cost was AUD 0.40 per page, she claimed that was incorrect.

When I said I would contact Kwik Kopy HQ to check if this was standard practice and asked for her name, she became angry, refused to give her name, wouldn’t accept payment, and told me to leave. I never asked for a free service I was fully prepared to pay but I expected transparent pricing and respectful treatment. She also said it was “her own business.” Does that mean she can treat customers however she likes? If she believes the charge was fair, then why not simply list the prices and provide a receipt? Perhaps it’s because charging for “waiting time” can’t really be justified in the receipt when I raise my complaint ?

I still wish to settle the payment and will contact the HQ to raise my complaint but I expect a clear breakdown of the charges. This kind of experience reflects badly on the Kwik Kopy brand even if it’s a franchise or independently owned.

Excellent service from Matthew at the Brisbane centre! Highly recommend!

Let down – Super let down! There is no option on their website to select 'time to deliver', which for urgent requests, makes it really difficult. There was no sense of urgency or definitiveness when I rang to check that printing could be delivered on time. I wouldn't have thought to leave a review had their customer service been half decent ... it wasn't. I… Read more

spoke with someone who seemed more confused than I was about their process. Will not be printing here again.

Best service @ Kwik Kopy Alexandria – I have a best customer service at Kwik Kopy @ corner of Botany road and Gillespe street. Cath and Luke helped me straight away even they way too busy with the orders that they were working on. I really appreciated that. Cath even scanned my picture to give me a digital copy too. How wonderful. I highly recommend this business to you all. I'll come here in the future for all of my prints and laminate. Ten stars from me.

Kwik Kopy - avoid – Kwik Kopy Frenchs Forest - these people should stick to photocopying. I recently ordered the reduction of six hard copy folders to electronic form within a couple of days for my small business. I delivered the folders myself. Two days later I returned. The work was not completed. After many emails I returned the following week to find that… Read more

not only was the work part completed (4 folders) that they could not do the rest. For anyone that works remotely they will understand that 4 folders out of 6 is of no use when you are briefing other members of the team. Not only did they not complete the work but they took three times as long. Kwik Kopy's delay in turn delayed my work. Kwik Kopy are apparently pressing for payment.

Very Quick and Easy to Deal with – I found Denise @ Kiwkkopy Osborne Park Selby St on the web as they are close to the Osborne Park Freeway near where I live. Denise was very easy and professional to deal with and Im very pleased with the value and products they provide. I highly recommend this business if you are looking at fantastic Business Card Ideas, Business Products, Advertising and Stationary etc Show reply

Honestly helped me so much, did such a fantastic job – Had a really big time crunch to get some merchandise for my business and they went above and beyond to assist efficiently and helpfully. Really great fun for their assistance. Show reply

Bad service who doesn't do cutting – Id like to explain my experience in kwikopy mascot. I am a frequent customer at kwikopy mascot and yesterday i had to print a1 panels on the day, and although its best to submit a day prior but throughout the constant times iv printed in kwikopy, on the day a1 printing has never been a problem. So yesterday, i was served by an employee whom i… Read more

havent seen before and was very rude from the moment i came in. As soon as i said i wanted to print a1, she had a very salty look and was not at all interested to serve me. It honestly took 5 min to print and i asked if she could cut the panels.(every other print shops and kwikopy stores would allow cutting and with extra charge of course, because most printing stores wouldnt cut printouts that arent printed by them,) especially when i printed by kwikopy i expected they will allow cutting. She instantly said that she couldnt when in fact she had a cutting machine that is not used and big enough to cut my panel. As soon as i told her this, she said she “ doesnt have time for this” however other kwikipy stores always cut panels and i told her this and told her that other staff would always allow cutting. Then she told me ( a customer) that she is apparently the owner of kwikopy mascot and says that she’s never seen me and never cuts panels. First of all, she as an owner shouldn't be having such bad customer service as compared to her staff, she shouldn't say she “ doesn't have time” to a customer who is basically PAYING for her service and product and lastly what printer store doesn't cut panels??

The owner of kwikopy mascot is very rude and doesn't have time to serve a customer, i believe she should learn better customer service especially when im paying for the service and willing to pay extra for cuts.

Especially when she claims that she’s an owner, having her staff provide better service than her is very embarrassing. Never going there again

KWIK KOPY - STRATHPINE QUEENSLAND. EXTRAODANARY SERVICE – I have written a book with 372 pages of text and photos and asked the team at Kwik Kopy, Strathpine to print the book for me. I have never experienced their standard of service before, in my entire life. Being inexperienced, I made several mistakes which were solved at lightning speed by Kel. It's a wonderful book now, which will be my present to… Read more

my husband on our wedding anniversary next week. I could never have done it without Kel's help. I'd love to give you 10 stars. Not only 5! The standard of their professionalism was so high and nothing was too much trouble. I'm so glad I took my book to them. I'm a very happy customer! Dianne

Terrible product – I went there a few times to print some cards and they could not get something simple done. I ended up spending a lot of money because of this. Highly not recommended. The product results are different in colour, cropping and alignment issues. Instead of admitting, they come with excuses. Poor and unfriendly staff as well.

very poor organization – i went to kwik copy liverpol and they forgot aboyt my order i called after 3 days no one had idea they said hey call me back and no one call i called once again and they forgot my order they wanted me to wait another 3 days for just a stamp

Guy had no idea – Dealt with rithik sai, service was very bad and of poor quality. My 8 year old could do a better job. Hoping he goes to university and learns to be more professional.

DO NOT USE KWIK KOPY. go straight to Office Works – Worst customer service experience EVER. Aggressive, unprofessional and RUDE at best. AVOID KWIK KOPY AT ALL COSTS. Nasty & unhappy management need a refresher course in business and common courtesy, the lack of which is breathtaking and disgraceful. Go straight to Office Works !! Nothing pleasant or professional about Kwik Kopy.

Amateur – Called them and asked how much 1000 pages coloured would cost, they told me that the quote would be sent to me in 10 mins and haven't heard from them so i wouldn't recommend it. Don't waste your time!!

Kwik Kopy Geebung - Outstanding Service – My family business has been dealing with Kwik Kopy Geebung for almost ten years and we have always had value for money, friendly service and their creative input towards our marketing and brand image has been priceless.

A service quality unsurpassed – I use Kwik Kopy in Geebung nearly every few weeks for our printing needs. We have been doing so for many years now. The great thing about AJ and his team is, no matter what we throw at them, they always come through for us. They give us the best advice, greatest quality of service and fantastic turn around times. Coupled with a superior… Read more

quality print, every time.

They help us continue to run a reliable, efficient business by doing what they do, better than the rest.

My hat goes off to you, Kwik Kopy Geebung!

KK Miller Street Always Go Above and Beyond – The KK Miller Street team never fail to deliver a quality product even with our extremely tight deadlines. They always go above and beyond to help with even the most random of jobs, and always do it with a smile and friendly service!

Rude service – Went to the Telstra building branch on exhibition st. The man at the counter was extremely rude and unhelpful. He was very arrogant. Will never print with any kwik copy branch after this experience.

What a rip-off – Unbelievable. I was charged $72.50 for an 18 page colour printed report. I could have paid $7.00 at Officeworks for the exact same product. What an absolute joke, I'm surprised they are still in business charging these ridiculous prices. Stay far, far away.

Kwik Kopy (St Leonards) – Shocking Customer service. I just wanted to get an A4 printout of an image I originally set to A4 . They wanted to charge me extra to change paper layout from landscape to portrait in their printing settings .The lady said that It is extra work !!!

worst customer service and printing – Fiancé and i are both from design/photograpghy background. We designed our wedding invites together and had all our markings and specifications exactly in order for the print. We went to South Yarra KK as they were close by. never ever again will i go here or recommend anyone to go there. Firstly walking into the place i wasn't greeted with a… Read more

hello or how can i help you. She was just looking at me. The shop itself looked in shambles. at one point i looked over at one of their printers and the piece they were printing was touching the floor! It was only when i looked at it that she quickly moved the roller so it longer touched the floor.

Anyway i proceeded to tell her that i was picking up our wedding invites we designed. As she handed them to me i wasn't blown away by how they looked but i thought maybe because the lighting in here was poor id wait until i was outside.

As i left i didnt get a chance to look at them again as i was in hurry to see someone.

At lunch i took them out to inspect and the quality of the print was poor. My epson printer at home was printing clearer test prints than what they use. Next big issue we had was our reply cards for guests rsvp'ing. They were meant to be same GSM as the invites, they were meant to be, they were not. The receipt actually shows that they were meant to be the same. The rsvp card in the end felt like 100GSM less.

After lunch i stopped by my fiancé work to get her opinion. She was not happy either. the only thing they got right were the folds.

She ended up going back there and asking for a reprint. This is where she was met with hostility and rudeness and left crying. She offered to pay extra to get them redone *i certainly wouldn't have* but she is so uber nice that she thought that would help. Wrong. Rude staff shrugged her off and told her it was her fault.

Kwik Kopy is the worst, if your in a hurry to get some printing done go to Officeworks at least the people are friendly and their workspace is clean and tidy. If you want professional just go anywhere else but here...

The worst.. I cant say it enough.

Avoid Like The Plague | Rip Off - $5.60 for printing 2 sheets! – Crap Ripoffs! ... $5 "file handling fee" for "accessing a file" Did you have the decency to let me know about this "special fee" beforehand? Shady, unethical business practices ... Rot in hell, scumbags ... may your franchise go to oblivion

Terrible service – I had the most terrible and unpleasant printing experience ever at kwik kopy on exhibition street 242!! I paid 180 dollars for two books of 100 pages to be printed and perfect binded. After collecting it, they make two big drops of grease on one of my book. The staff in the shop even attempted to make me put off my mind to request them to reprint… Read more

it. Then they request me to bring back the faulty copy and exchange with them in a most UNFRIENDLY way as if I want to cheat an extra copy from them. In the end I still receive my reprint, but I haven't receive a SINGLE APOLOGY from them for causing all these troubles to me. I will not return to kwik kopy anymore. Terrible staff and service.

NEVER AGAIN – My usual printers was not open, went to Kwick Kopy in Seddon here is the list of how terrible they are : a) made me wait 45 mins after giving them the files b) after that 45 mins asked me to come back in an hour c) charging me a lot more than I have ever paid for prints d) not even being there when I came back on time e) making me wait 20… Read more

mins for the guy to come back

f) asking for the files again because he forgot to copy them when I left

g)making me wait a further 20 mins for him to print them

h) KEEPING MY HARD DRIVE WHICH I NEED FOR MY INTERVIEW TOMORROW PROBS MORE THAN THE STUPID PAPER THEY PRINTED FOR ME. They even had my phone number surely they would have seen it and called!!!!!!!!?~

!'l;kijrhj, SO ANGRY

Worst service ever !! – I went to Kwik Copy, Victoria Square Adelaide branch on 25 June 2014. Three issues that i want to highlight : 1. Worst customer service 2. Racial Discrimination (Commented on my accent) 3. No fixed pricing (They will tell what they like) Improve on you skills, Don't take things for granted. Expensive, No Customer Service,

Download fee rip off – I printed 49 pgs of a4 bw from a usb. They charged $17.35!!! There were 2 documents on my usb and they charged $5 per document as a download fee. All they had to do was plug it in, double click the files and press print. Total rip off!!! I will never use their services again. They also did not mention the fee before printing my stuff. I suspect it… Read more

is because they know i would not have agreed to it and simply left the store.

dodgy and expensive fee that was not mentioned at the beginning