LaptopBatteryDirect

Battery faulted after 11 months of little to no use. I suspect that the battery has been declining in function for some time, but only have realised until the laptop has indicated that the battery has suffered a major fault, that requires it to be replaced immediately. Despite quoting Australian Consumer Law, that states if a major fault occurs… Read more

with the product a company MUST provide a full refund or replacement to the consumer, they refused to offer a refund.

Being based in a foreign country, but trading in Australia they are expected to be familiar with and follow Australian Law. Regardless, a battery faulting after 11 months of little to no use, is poor. Especially when theyre advertised as "high quality".

Customer service is a joke, as it feels youre either talking to a robot, or getting copy-paste replies from someone who doesnt care. 1 reply a day, and often the same response.

I advise anyone who considers buying from this company to seriously reconsider, as any products they sell are clearly of extremely poor quality.

If you have purchased from this company and have not gotten anywhere with returns/replacements or customer service, please lodge complaints with the ACCC, Consumer Affairs VIC, NSW Fair trading or other government bodies so that they can be dealt with accordingly.

Ordered Samsung Vacuum Battery VCA-SBT90 with bit worries after reading some of the reviews given 1* or 2* Not expecting that quick service but, Battery was received third day of order. Given exact timing with 30 minutes window by Australia Post. Connected the battery with Vacuum Cleaner and working fine. No words to express my appreciation.… Read more

Samsung doesn't have stock with 199 $ and Amazon was showing different models without much details and 36 Days of delivery time. Under the circumstance, this battery was a life saver. Already tested the compatibility and all good what they advertised. Once again give them 5* rating. Do not see person but, online business seems guaranteed.

Smooth Order & Installation – Razer Blade Advanced 15 Battery – Successfully ordered and installed a replacement battery for the Razer Blade Advanced 15. I noticed a few negative reviews on this site, which I suspect may be due to user error or incorrect product selection. In my case, the ordering process was smooth, delivery was prompt, and the battery installed without any issues. It works perfectly so far. Would recommend.

Honoured their return policy – Despite fitting perfectly in my Dell laptop, and powering the laptop, the laptop would not charge the battery because it was not an original Dell OEM battery. Seems Dell has a microchip to ensure you only buy their original and overpriced batteries, and the laptop checks this. So credit to Laptop Battery Direct they promptly honoured their return… Read more

policy provided a refund to me, including refunding the postage. So I give them 4 out of 5 stars as the battery worked, but seemingly my laptop is designed to enrich Dell. Dell gets 0 out of 5 stars for engaging in anti-competitive behaviour which I am sure is now illegal to reject non-OEM parts.

Everything Excellent – Found their website easy to use and explained the different battery options clearly for my laptop. Fast delivery, well packaged. When I had issues (I installed the battery incorrectly ... my fault) they were able to be contacted via live chat and provided instructions to fix. The battery performs above my expectations.

Dodgy, very dodgy, lost my money – Ordered battery for my Lenovo Ideapad 700, they sent me the wrong one. When asked by email, to send me the right one, their representative*, replied by email for me to buy "the right one" and keep the wrong one and then they would refund the monies paid for the wrong one sent to me. I was was prepared to send the wrong one back at my expense but… Read more

not to pay for another one up front. I said this in an email (only way to contact them), Have not heard from them since despite emails sent by me to try and get either a refund or a new battery (The right one) sent to me.. My take, stay away from LaptopBatteryDirect/AolsteCell, DO NOT GIVE THEM ANY MONEY. I have written off the monies that I have lost to them.

* Note to Product Review the representative that I dealt with by email at LaptopBatteryDirect, had the name of J-------- Z----. Those initials (JZ) are on Product Review giving LaptopBatteryDirect, a 5 Star review (4 Posts).

Failed to deliver. Changed terms behind my back. No contact. Tried to fob me off and fish for personal information, – Ordered a battery they said would ship in 7 days from a NSW warehouse. Paid. 12 days later, still hadn't arrived. No contact phone number on their site. After an hour waiting, got a Live Chat rep. They'd unilaterally decided to switch the supplier to China. Their own tracker said the battery had dispatched 12 days ago and promptly vanished. They… Read more

hadn't bothered to get in touch with me at any point. Their email system apparently complained about the email address I gave them, despite it being valid, and they didn't check to realize that they'd added an extra period in the address. The rep wasn't prepared to do anything to resolve the issue, except suggesting I wait another two weeks and maybe something would turn up. Or not. Who knows.

There are other suppliers of that exact battery in Australia who could have overnighted it. Meanwhile; two weeks of silence and behind-the-scenes changing of terms from LBD (aka Aolstecell), followed by customer service that was nothing except trying to tell me that in order to address their behaviour and failure to deliver, I would have to provide additional personal information (nothing to do with purchasing a product), after which they also wouldn't do anything.

Not to mention: If it wasn't for me copying the order number off the website after I bought from them, I wouldn't even have had that much to take back to them; it was never sent to me. Although reverse-searching their address brings up some other company called "ABNapplyonline", which is apparently in the same suite in the same building (and has a really... interesting... list of claims on their website), so maybe calling them and asking for LBD might get somewhere. Or not.

EDIT: And now they've tossed through a refund against my instructions. Nothing to even suggest any kind of compensation or even apology for their actions over the past two weeks. Because apparently expecting professionalism or actual customer service is completely out of the question.

If you have to buy from them use PayPal – The online listing was misleading. Ended up with wrong battery. I contacted them directly got no reply. Contacted through PayPal. They asked to send back the battery with tracking. Paid 1/4 of the battery price for the postage. They have already received battery 3 days ago. I haven't got the refund yet. Update: battery finally received.

Shocking customer service – Replacement Dell laptop battery didn't work and their BOT customer service email writer refused to take my complaint seriously - made it almost impossible to achieve a return and refund without spending hours proving the battery didn't work. Beware ever using these people who also market themselves as Aolstecell.

Poor communication skills, don't follow their own procedures, poor privacy protocols – I recently purchased a Lenovo IdeaPad 510-15IKB-(80SV) replacement batter from LaptopBatteryDirect. When it arrived I realised I had bought the wrong battery. When I contacted them about returning the battery I received an email saying "As for the first wrong battery, could you please keep it for a while? It is one of the best sellers, and we… Read more

will inform you to ship it out when another native client needs it in the near future, and then refund you this order after shipment."

I thought this was odd but agreed. I assumed it meant I wouldn't have to pay for return postage and, would in fact, be reimbursed for the postage I would pay when sending on the battery to the next customer. I didn't stop to think at the time that they should not actually be sharing the personal details of another customer.

A short time later I was sent the details of a customer. After posting the battery and providing the tracking number, I received a refund, minus a 'restocking' fee. I was not reimbursed for the postage. I contacted the company and explained. I received emails quoting their return policy. I pointed out that I had been sent another email saying, "Thanks for your help" which meant they acknowledged I had saved them time and effort. I also pointed out that they had not followed their own return procedure and the new customer had also paid them postage. This is just straight profit and for a service they did not provide. The reply I received said this: "Dear customer,

The metric for processing chargebacks is the reason for returning rather than the return address. Thanks for your understanding."

I do not even know what this means!

So basically, appalling service and difficult to understand communication, no concern for customer privacy, and quite happy to take money for a service not provided.

Refund service – They sent me a battery for my 11" HP. The battery, unfortunately, was bent at one corner so it stuck out from the bounding contour of the little computer. I returned the unit to them after sending photos and videos of the defective component. (It should be said that I tested the battery for a week and it performed better than the one I was replacing.) After some minor wrangling the company made the refund and so I give them 3 stars.

Couldn't be bothered – Call yesterday about 4:40pm to make a payment over the phone (they close at 5pm) only to be told sorry we're packing up ready to go home, will never use their service again!!

This company should get sue somehow RUN away do not waste your time – I had returned the faluty laptop battery by post it back to NSW Form Brisbane, AFter the faluty battery arrived the destination as seller provided, NO REFUND as they said in the email. Try to contact them and there are no responding at all, WHAT A C!!!

Worst company I have dealt with. Scam? – I have ordered a replacement battery for my Dell Notebook. This was on the 26th of June. Today is the 6th of July. The company stated a delivery time of 2-3 Days. This is day 10. Nothing has been sen so far. The Tracking number for Australia Post is a fake. I tried to contact them, to no avail. It seems the company is in China or Hong Kong and… Read more

not in Australia as shown. They are a pack of crooks and give China a worth name as it has already. Do not buy from this mob.

DO NOT BUY FROM THIS COMPANY – Absolutlely pathetic company trying to masquerade as an Australian business and stating products will ship from Australia. All lies, they ship out of hong kong or china and you will not see your purchase for a very long time if ever. These guys should not be allowed to operate in Australia. Do not waste your money with these cheats!

Never Again – Recently bought battery. Correctly installed but shut off the computer intermittently for no reason. At times when attached to charging it will not even charge the battery. Lasted for about a month. Do not purchase I would get original parts even though it would cost more. Not worth the hassle of buying crap

Warning - don't buy from them – I received a battery replacement for my laptop which took ages to get to me. Notified them straight away that it wasn't keeping its charge. They never responded to my emails. I had to raise a dispute with Paypal for them to respond. I ended up returning the battery and then they never refunded the full amount. Luckily Paypal put in the difference. Very dodgy people- dont deal with them.

Tools not fit for the job – I bought a replacement battery for my watch as it came with the tools to make it easy. It has been far from easy, they sent the wrong screwdriver and now I cant change the battery. There suggestion was to borrow the right screwdriver from a neighbour or buy one from the local shop. Problem is that I live in a rural town and Brisbane is 140km… Read more

away. Customer service is horrid and they just don't care. As far as they are concerned I got the screwdrivers ... even if they wont fit. I have dealt with this company before, but will NEVER again, Not very honest and customer service stinks - Keep well clear

Deceitful company – Everything about this company is set up to deceive the buyer. Australian website but actually a Chinese company based in Honk Kong. They indicate your item will be dispatched from Australian warehouse but is actually dispatched from Hong Kong. They give you a tracking number saying it was sent by Auspost, but Auspost have no record of it. They… Read more

also give you a Chinese tracking website link, with all written in Chinese letters. My parcel got to the airport (apparently), but was then refused carriage by aircraft (it's a battery??). Next they supposedly transferred it to sea travel, but the ship never comes due to the "Aggravation of the Pandemic". After two months since purchase it still hadn't left Hong Kong. Fortunately PayPal could see the web of lies spun by this company and gave me a full refund.

They don't respond and don't honor the delivery time – Purchase a battery pack for a laptop, the paypal receipt came from Shenzhen Aolisite Electronic Co., Ltd with all chinese details. 3 weeks later still waiting for their advertised 5 business days delivery. A side note - there is no receipt, no single email. Even their contact us form would not send you a single message. There was no response on my… Read more

inquiries, neither from the contact form, nor from their paypal email. If I didn't save the order screen I would not have any proof of purchase, only paypal receipt. I took time to complaint to ACCC as this is clearly not an Australian business, but a dirty chinese trading practice behind some garbage company.

Its more than 3 week order not receive – Time of order its clear shows in stock Australia, After payment dedicated it start shipment from hong kong. Total fruad because if i have to order from hong Kong then it will be more cheap from ebay etc.... The reason i order here just i need it within 3 business days amd i pay for delivery as well.

Battery only lasted 6 months & poor customer service – The battery that I purchased arrived bent as it was not well packed, but once straightened worked fine. Unfortunately it only lasted for six months before it quickly degraded to only lasting 10 minutes from 100% full to empty. LaptopBatteryDirect/AolsteCell made me jump through hoops to prove that the battery was indeed ready to be sent back. … Read more

Once I finally got it through that the battery was faulty, they wanted to repair the battery, but because it was already half way through the warranty this would "not meet my expectations" and suggested that I buy a new one from them, send the old one back and once tested, if found to be truly faulty, they would refund me half of the cost of the new battery.

Firstly I would have expected for the battery to be replaced with a new one, and secondly I have little faith that I would actually receive my refund after purchasing a new one.

In the end I decided to just buy a new one from a competitor, and not buy from LaptopBatteryDirect again.

Just be aware that they will first try to repair your battery and will only refund you the portion of the cost of a new battery according to how far you are through the warranty. I'm pretty sure that that is not standard under Australian Consumer Law, but I got tired of their excuses.

UPDATE (06/12/2021) - I also left a review on their website to which they have replied stating that they have refunded me half of the cost, but as yet, and as expected, they have not made the refund. I also can not reply to their comment on their website as their site does not permit it.

UPDATE (07/12/2021) - After a bit of prodding they did send me the refund of half the cost of the battery. As a result I will raise my star rating from 1 to 2.

Do not buy from this company – DO NOT BUY from this company. 1 year warranty on battery and arrived dead. No reply to my request so will try PayPal for solution. UPDATE: After receiving 4 emails to do this and that and supplier refused to replace or refund for the faulty battery i contacted PayPal and within an hour i got my refund on this faulty battery. Do not make the… Read more

mistake, you are dealing with a dodgy Chinese company with no support and no intention to honor the advertised warranty.

All these other comments are low key incorrect – I have been reading the reviews and had my doubts about this company but when I actually received the product it was excellent! Everything worked fine, the battery is brand new and packed with essential tools to be able to be used to install the battery AND it all came in within a week! I am definitely buying from here again! The support over… Read more

email was fast and easy to deal with and the delivery service Aramex which is also low rated is severely underrated, the tracking is a little bugged but it was fast reliable, and friendly with the support team. BUY FROM HERE FOR CHEAP BATTERIES!!!! If any of you guys are curious my battery purchase was for a Razer Blade 15 2017 model which is rather hard to find but somehow these guys had them in stock which is very surprising for a whole $90 cheaper and a long warranty on the battery. Email me if you think I am a bot play.time.with.timmy@gmail.com, and I can send you proof of purchase.

Beware of this Company – I ordered a laptop battery. Was sent an email saying it was on it's way with a tracking number. After a week, nothing arrived and the tracking number said it did not exist. Sent an email to customer service, they replied that because the battery was a dangerous item, customs had stopped it and returned to seller. After a couple of weeks of emails,… Read more

I asked for a refund. Another two weeks before I finally got a refund. Would not use this company again, no guarantee that goods or a refund will arrive.

No guarantees on quality – Beware, you probably won't get anything that will last for a long time. Mine lasted way less longer than the original battery did. I did use this place to get a replacement battery for my HP omen 17. Unfortunately the battery only lasted just over a year before it swelled up and made the laptop bulge dangerously. And unluckily enough this… Read more

happened 2 weeks after my 1 year warranty ended.

Being out of warranty by literally a fortnight, customer service didn't even apologise. Instead they straight up sent the link to the same battery and told me to buy it again haha. A $100 battery that only works up until the warranty period.

Pretty sure they've rigged the reviews appearing on the actual website, because why wouldn't you if it's your own website. Chinese company/staff with an Australian warehouse, you buy at your own risk.

Not an Australian company – Everything on there website would suggest that you are dealing with an Australian company, but alas you are not. I ordered a battery and it took three (3) days for the tracking information to show up and then it simply stated that the company had submitted consignment information. When I contacted the web chat, they were nice enough but would not… Read more

cancel my order, even though they have no evidence to support that my order had been processed. It was only then that I found out it was coming from Hong Kong.

I have since lodged a complaint with Consumer Affairs and going through that process only re-enforced the fact that in hindsight this is a company that I should not have dealt with.

I suggest you don't too.

Customer service pretty good – Customer service was pretty good. I required a part urgently, and after purchasing it they advised me that there would be a lead time as it was an older part and the Australian warehouse didn't have the stock (Honestly, that's definitely fair enough). They were clear about this as soon as I purchased it and when I expressed that the lead times… Read more

couldn't work for me, they promptly issued a refund through my PayPal, no issues. Received it within a day!

They have a 30 day money back guarantee, and from my experience, they seem to honour it.

They sell you stuff but have no customer support – If you have ever purchased a battery for a laptop there is always a chance you'll get it wrong. I guess these guys love that. I politely offered to return the incorrect battery through numerous emails at my own expense, not one response. Useless.

Terrible product – Unfortunately I only did more research on Shenzhen Aolisite when the battery I bought from them for my MSI GS70 doesn't last longer than 10minutes within a week of installing. If you haven't bought yet hopefully this review will save you making the same mistake with these chaps. Avoid at all costs.