Let’s Get Care

Unfortunately, I would avoid this company at all costs. I’ve had a client with this company for over a year. The pay invoices in consistently and can take over 30 days to process one invoice. That’s been multiple times they have had two invoices and nearly receiving third one without paying. You have to constantly chase up your invoices and now… Read more

they will not refund receipts if you run out of something, the client needs. They are horrible to deal with and nobody knows what’s going on. They wasted a large percentage of the Client package arranging trials with different products that the client didn’t need and notes documentation system is painful. It’s sad to say that I have nothing nice to say about this company.

So many complaints... I vote for getting rid of the Service Providers they are just fee hungry vultures that have no care for the clients they are meant to be servicing and only pay lip service that they do... and their actions confirm this as facts… Read more

everyday. Many of the clients are so terrified to speak up that they will be cut off or bullied and they are right that is exactly what they do. I have had my funding withheld and been treated like a fool, dismissed and belittled and accused of abusing their staff for asking for better. I have been left without the means to shower and still have over $2700 in reimbursements being withheld like extortion since the day I submitted my complaint. They claim my care since 2024 is suddenly non-compliant without me being notified.

Very disappointing experience with Let’s Get Care since December 2025. My mother and I have been put through unnecessary stress at a time when we needed timely and practical support. Instead, we experienced ongoing delays, poor communication, lack of follow-through, and repeated failures to properly address important issues. I was left chasing… Read more

responses, repeating the same information, and trying to get basic matters actioned without clear answers or accountability.

What should have been a supportive service became an added burden for both of us during an already difficult time. Based on our experience, I would strongly caution other families to think very carefully before signing up.

They’ve been taken over by myHomeCare and since then have swept out staff and brought in managers from their head office who are rude bullies who don’t listen to their clients, Ageism at its worse! They instigate budgets without consulting their… Read more

clients and if the client exercises their right to vary their services, they simply reject the invoices and refuse to pay them even if the client asks them to and there are sufficient funds to pay. They say their ‘fiscal’ responsibilities override the clients right to choice. Trying to complain doesn’t work either, they don’t answer them. When I asked why a complaint hadn’t been acknowledged or responded to after waiting 3 weeks, they had to go ‘looking’ for it, eventually ‘found’ it but didn’t actually respond to the points raised. They were unable to answer where the complaint had been ‘lost’ for 3 weeks. If I hadn’t followed up they would never have looked at it. Very unprofessional, rude, bossy bullies! Frail elderly people deserve much much more care and respect that what they provide.

I would like to recommend Let’s Get Care for their friendly and easy to navigate service, in particular I would like to commend Elyssa Nelson for her kind, considerate and professional manner in dealing with us as a Care Co-ordinator.

Very happy indeed – I tell people that I preach two gospels: the gospel of Jesus and the gospel of Let's Get Care and why? Because they both offer the best possible support for people who are struggling and do so with integrity, care and servanthood. I particularly love the one on one relationship with my manager, Vicki Saun, who is not just a voice on the phone… Read more ·  1

doing a job. She is a real person who cares about my situation and goes to great lengths to ensure that she facilitates the best outcomes for me. She is never too busy to talk and she inspires confidence. I can't speak highly enough about Vicki. Is it any wonder that I have already introduced 4 other people to Lets Get Care and will continue to encourage people to get on board with a great organisation who are serving older people.

very happy Katrina – Thanks Katrina MacGechan for your perfect support and assistance I feel very safe you handle and care about me . you are the care manger everyone looking for I feel confidence you give me the correct advice and you always have the time to answer all my questions with empathy and kindness . Magdy Mikhael Show reply

very difficult to achive anything this company forgot they are dealing with old people very disappointing after close to 3 years I change providers what a difference

I have been a service provider for Lets Get Care for over a year. I really enjoy the work, but the late payments for all my hard work, and the amount of time I have to spend chasing up unpaid invoices is beyond a joke! Today I was told I needed to resubmit an invoice. There was nothing wrong with the invoice, and yet the Care Manager, and… Read more

accounts fobbed it off to each other!! Then I finally had an apology, as I dont need to resubmit it at all!! OMG! Did two departments actually communicate for once!? Yet it, plus two other invoices totalling over $1130 are still unpaid! All of this, plus previous late payments, erratic payments, where I have had to spend my time chasing them up, is having an effect on my mental health. Do Lets Get Care actually Care about their hard-working carers??? It appears not! Rest assured that all of the admin team are paid at the same time every week!! So why would they care!!

Time to make a formal complaint to the Aged Care Quality and Safety Commission!

Just a note to say that Lets Get Care have been paying me on time lately!! Even in the same week on some occasion!!

Hopefully it stays this way. Feb 2026

I am a support worker and have had dealings with them for 4 years. Whilst they have always been terrible in paying my invoices, they have now (November 2025) reached a level of incompetency and negligence that is criminal. My client's care partner tells us that they've put an embargo on reading emails for a few weeks because they're not coping… Read more

with the changes that are currently being rolled out. The care partner goes on a month's holiday but doesn't arrange for someone else to do the work whilst she is away and fails to inform her client. Invoices unpaid for weeks. I'm constantly chasing up my invoices, they are always late paying them. I never know if and when I will get paid. Because of this I'm constantly anxious and stressed. I waste hours each week on the phone trying to get my pay. Today, I have been told that they've stopped paying invoices altogether because apparently Services Australia has not provided them with the funds. My client has to wait for weeks as well to get her expenses reimbursed or items that are already approved actioned. It is unbelievable. I can't believe this company hasn't been shut down yet because of their gross negligence and mismanagement of funds.

I feel this company just sits on your accrued funding perhaps for interest. I have been waiting weeks for approval to spend my money on an electric wheelchair. They had the OT Assessment as requested then questioned it & my OT responded immediately - but still no response weeks later and nobody will get back to me. The wheelchair can take 10… Read more

weeks to make. My case manager just sent an email saying today is her last day. She was lovely but is likely as frustrated as me. This isn’t the first time they have sat on my funds, it’s ongoing. It just creates stress that we can’t do without. My intentions are to make a government complaint and find another company to ‘control’ my money & funding. I’ve had enough.

Ive been with lets get care for a few years now. My mother being the client . Im her primary carer and her voice. This funding provider are all about delay and deny, they deliberately procrastinate services required. Always changing staff often don't know what's going on within. I am in the process of changing providers and even making this… Read more

difficult.How i see it is they try to keep the maximum amount in their trust account to accumulate maximum interest for their benefit. We waited 7 months to get approval for a door to be modified .so I could get my bed bound mother out of her room for some sunshine, fresh air and a different view. DISGUSTING POOR SERVICE. 28 days notice to exit and they have to release the referral code notify myagedcare for another provider to pick it up. I certainly don't recommend this funding provider they are incompetent by delaying services and equipment required and recommended by health professionals. "A form of elder abuse" I hope those searching to change do their research. If there was an option of zero stars I'd give that they not even worth 1 star. Hopefully better service by another provider is near.

No paper work on signing up.they should be struck off.strange phone calls at 8pm on asking weird questions about the guy sho signed me up.no statements.no services only 4 cleaner jobs and that's all I've got for a level 3 package..it had me near gave me a nervous break down...aged care need providers to be looked into the same as NDIS..please dont use this provider or any others connected to it..to take advantage of aged people is a very low act

DONT EVER USE THEY DONT PAY INVOICES THEY KEEP ALL YOUR MONEY THEY DONT EVER REPLY TO ANY EMAILS THEY DONT EVER CALL YOU OR ANSWER OHONE EVERY WORD THEY SAY IS LIES THEY NEGLECT AND ABUSE THE ELDERLY AND THERE FAMILIES!!!! WE HAVE CHANGED PROVIDERS! Absolutely disgusting "Let's NOT Get Care" – This company cannot possibly be classified as a… Read more

"Service Provider" as they do NOT provide ANY service but instead add greater vulnerability to clients in already terribly vulnerable lives.

Reported to everyone

I have read the other reviews and believe that they are spot on. The service provided by Lets Get Care is non existent. To list their many abject failings would take too long and I am staggered to think that they are able to pass any review let alone an audit. Prospective clients should take the warnings expressed by others who have taken… Read more

the trouble to send a review. As they say "figures don't lie" - Negative Reviews 64% - Positive Reviews 36% Put simply "You have been clearly advised" - keep on looking for a reliable and decent Provider

Disgusting and incompetent invoices refused to be paid saying not in budget! [Content Removed] when there is $6000 funds available! Everything is a drama from not paying invoices telling me to pay them myself This company needs to be investigated!

Be ware of sales talk – Let's Get care are not true to their sales pitch when signing with them. Once they have control you cannot get anything approved, they are making it so so hard for clients to have the needs they require under their care plan. They change the rules and don't inform the client, they suspend payment and don't let the client know, they are all talk… Read more

when you complain and then do nothing hoping you will just go away. This program was set up to keep the aged in their home safely. So many things recommend by an OT in writing that they have refused and client has paid for themselves. as self managed , if a supplier does not wish to register with them you cannot use them, who would want to when they are so hard to deal with. Yet they are prepared to pay out to companies they use at exorbitant prices without issue. But if the clients want something not from one of those companies you are refused. These providers are doing exactly what NDIS have done to their clients. So sad that they take advantage of the elderly and money the government is providing to the older generation to keep them n their homes longer. Even if you have your care plan in writing they refuse to provide the goods to adhere to , they don't even do this every 22 months as required.

ONE OF THE BEST – Since joining Lets Get Care I have been impressed with the up to date information and assistance received help is also always on hand which makes life easier for all concerned especially the New Clients.. Show reply

Avoid this company for managing your package funds. They don't let the funds out without a long fight – Initial sign up people were excellent. I gather that was around the time the company changed hands or something. But then 3 care managers in 7 months. 1st was atrocious and did absolutely nothing. 2nd started out good but went off the boil, emails unanswered, approvals didn't happen in a timely manner, requests for information ignored. 3rd care… Read more

manager who was a senior manager came on and got things moving, but seemed to be in a constant battle with their powers from above. The company failed on so many fronts. Way too complex procedures; one instance where their requirements were not able to be met by the service provider, so we went around and around in circles because they were completely inflexible resulting in my parent being out of pocket $6+k. Approvals that did not happen for months. Invoices unpaid until I hassled. Refusal of approval for items that should have been approved (I am an allied health worker who works in this space, so I know the guidelines). I ended up just giving up. I assume they just want to delay to hang onto your funds as long as possible so they can profit from the interest.

Please Read – I am beyond disappointed with Let's Get Care. Choosing them for my loved one's self-managed aged care services has been an absolute nightmare from start to finish. Here are the key issues we encountered: Lack of Communication: Trying to reach someone at Let's Get Care is like pulling teeth. Calls go unanswered for days, and when they do bother… Read more

to respond, the staff are often unhelpful or lack basic knowledge about their own services.

Emails were either ignored or returned with generic responses that didn’t address my questions or concerns. It was impossible to get clear instructions on how to manage the care plan, let alone receive timely updates.

Poor Guidance on Managing Funds:

Let's Get Care claims to support self-management, but the reality was quite the opposite. There was zero transparency in the funding allocation process. We were left to guess where funds were being spent, and there were unexplained charges that we couldn't get a clear answer on.

The platform they use to track spending is outdated and confusing, often showing incorrect or delayed balances. This left us in a constant state of uncertainty about whether we had enough funds to cover care expenses.

Misleading Promises:

The company’s website and initial consultation painted a rosy picture of a well-organized, supportive service. But after we signed on, it became clear that their promises were hollow. There was no "personalized care" as promised, and we were left doing the majority of the work without any assistance.

They also claimed we could use our funds flexibly, but when we tried to access certain services, there were constant roadblocks and excuses. It felt like a bait-and-switch.

Billing Issues:

There were numerous billing discrepancies, with charges for services we didn’t receive or amounts that didn’t add up. We were repeatedly overcharged, and it took forever to resolve these disputes – when they bothered to respond at all.

The reimbursement process for services we paid out of pocket for was painfully slow, often taking weeks or even months to get reimbursed. This left us out of pocket for extended periods, causing undue financial stress.

Neglect of Duty:

The overall care coordination was chaotic and negligent. Appointments were missed, medical needs were ignored, and important paperwork was consistently mishandled. Their inability to manage even the basics of care coordination made it clear that they prioritize profit over the well-being of their clients.

Our experience with Let's Get Care left us feeling abandoned and helpless during one of the most vulnerable periods of our lives.

In summary, Let's Get Care is an utterly incompetent and unreliable aged care provider. Their complete lack of professionalism, support, and accountability has caused my family significant emotional and financial strain. I wouldn't recommend their services to anyone. If you value the well-being and safety of your loved ones, steer clear of Let's Get Care at all costs.

Worst Home Care Package provider EVER – Lets Get Care one of the many trading names used by the myhomecare group, is without doubt one of the worst “Providers” in the aged care industry. Refusal to respond to emails concerning failure to pay accounts, Failure to comply with directions of The Aged Care & Quality Commission after the commission receives a complaint about the shoddy… Read more

treatment of their clients. Have accounting practices which are so full of errors one wonders if the errors are “errors” or otherwise. One could write pages on the sheer skullduggery that the accounts department goes thru not to pay legitimate invoices. Everyone should think very carefully before agreeing to sign up with any of the businesses in the myhomecare group, I certainly regret it.

More like let's get careless – Foolish enough not to investigate before signing up with them. Can't even get a reply to emails now. We've only had two visits from service people. One was for 2 girls to come and clean the house. The other was for a guy to do the grass. He's having all sorts of trouble getting them to approve him and communication is hopeless. I have had to… Read more

pay him myself for the work that he did. The only other service we had was two girls who did a great job in cleaning the house. They weren't interested in coming back and I think it was because as far as I can see they were paid very late. Now I have to go through this drawn out process again after I find a good company to deal with. The problem seems to be with their wanting to make the service providers jumps through hoops that they don't have to with other companies. Our gardening guy says he has all the approvals and does NDIS and aged care work for other clients and only has to supply his ABN and account details. He's still waiting to hear from them but has given up. That's why we had to pay him ourselves.

Terrible service since they were taken over by larger company a couple of years ago – We have been with Let's Get Care for over 3 years and have recently switched providers due to the incompetence of their accounts department. Some invoices were not paid for 9 months despite repeated phone calls and emails from both me and the service provider. If someone didn't invoice exactly what was in our budget they wouldn't pay the invoice… Read more

but also would not email the service provider or me to let us know that they weren't paying it and why. I have spent countless hours on the phone trying to fix this issue but it is systemic. Several of our service providers requested that in future we pay invoices privately as they were sick of dealing with Let's Get Care and how slow they were in paying invoices. When I raised this with Let's Get Care I was told that we obviously weren't good at self-managing our home care package which was just a little gaslighty. The care managers and clinical team are good but they seem to have a high staff turnover as we had 5 care managers in 18 months. Glad to be seeing the back of them.

Dont Care About Clients – I have had three family members with LGC since 2016 and only one now remaining. Up until LGC was audited, I had Care Managers, that really cared, and would exhaust themselves to have any issues resolved and ensure that the recipient receives the support and needs that they were entitled too. After the audit, there has been a lot of turnover of… Read more

staff, who just care about what cannot be funded. Could not care less, if the recipient is supported and their needs not met, as long as it is within their INTERPREATION of the guidelines the answer is NO! For example, my 92 yo father had an abscess on his shoulder, which had to be dressed by a Nurse regularly. I just about had to do a Stat Dec to be reimbursed for the dressing and bandages that the Nurse requested for me to purchase. It was an frustrating ordeal for me. Now, they refuse to fund carpet cleaning, unless, I provide them with a Nurses letter advising that he is incontinent and only then will they cover the areas that have been soiled. This clearly is a Company that is not working for its clients, but only minimising expenditure and ensuring that they have the documentation in place to cover THEIR back. Clients are second priority. Other Providers will not put you through the ordeal that these people do. Save yourself a headache and look elsewhere.

Slow to reimburse expenses – VERY slow to pay reimbursements when package is self managed - disappointing. These customers are doing the work for you sourcing services and products which is especially challenging in rural and regional areas.

No care at Let's Get Care – I think this company is losing its way, and losing their interpretation of the word 'Care' as used in their name. Not much care. Just want $ I think they're too caught up in their 'rules' and fees, they lose sight of the one important thing needed in the aged/disability industry, which is, yes you guessed it... CARE. Never ask how's it going or… Read more

what they can do to help. Zero interaction in this regard. So i guess if you are after that, then don't commit your precious care $ to this mob. Also, it's hard to get services because they don't approve anything - disgusting.