Lights2you

STAY AWAY FROM THIS BUSINESS - Horrible experience, they only want to take your money and if the products are not right, too bad, they do not care about you as a client. Do yourself a favor and shop somewhere else.

I had an extremely disappointing experience at Lights2You at Seven Hills, and I feel compelled to share my encounter with their unprofessional and rude store manager. Back in December, we purchased black fans for $200 at full price (no discounts). Due to unavoidable reasons, we only picked them up in March. At the time of purchase, we were… Read more

explicitly told that we could change the product as long as it remained in the store’s possession. However, when we requested a color change to brown—especially since both black and brown fans are currently priced at $220—we were suddenly asked to pay extra.

The issue is not about money; it’s about principle. Why should I pay more when both colors are currently sold for the same price? It simply didn’t make sense. When we sought clarification, the female store manager became extremely arrogant and dismissive. What made it worse was that this rude behavior happened after we had already made the additional payment. Instead of addressing our concern professionally, she rudely told us that we should be thankful they were even allowing a color change. She went as far as saying, “I am the store manager, so I can charge you whatever I want. If you don’t like it, leave my store, or I’ll call the cops!”

I was shocked by the hostility and lack of basic customer service. A simple explanation or a professional approach would have gone a long way, but instead, we were met with aggression. This is not how customers should be treated, and I certainly won’t be returning to this store.

If this is how they treat customers during a simple request—especially after giving us different information at the time of purchase—I can only imagine how terrible their after-sales service must be. I highly doubt they would be helpful if you ever had an issue after purchasing.

If you value respectful service and fair treatment, I strongly suggest looking elsewhere for your lighting and fan needs

Light fittings – I had to throw all of my light fittings out as parts were missing out of the boxes. One of my light fittings were smashed to pieces on arrival. I had to purchase all new light fittings in my state. $600 down tbe drain.

Fantastic range of lights – This is my 4th time coming to Lights2you in Seven Hills, and once again they have provided me not only with knowledge but also the perfect lighting for my decking and my pagola the staff are so friendly and are happy to spend the time needed in order for me to get the best selection I wish I could give 10 stars. Thank you Lights2you for all your help.

Great variety and price – Friendly staff . Gentleman on duty gave excellent advise and service. Great variety and pricing at this store, would buy again and recommend to others. Products with good features and low cost

Quick delivery and response to a question – Order dispatched and delivered very promptly. I had a question about a delivered item. The answer was very quick and was very helpful. I would use the company again for online orders.

Lights2you – Good good people good customer services Good customer service and good people Good good people good customer services Good customer service and good people Good good people good customer services Good customer service and good people Good good people good customer services Good customer service and good people

Love my new exhaust Fans – Went into lights2you and the team were very helpful, I finally found the product that I was after for a great price too staff went above and beyond to help me

Misleading advertising of product – When tried to return my product for a full credit plus postage there is no way they would admit they were wrong, just kept saying I got what I ordered, so I have a totally useless light.

Dont buy sale light as you can return sale item but will charge 30% fees – I bought sale light last saturday. I wanted to exchange the light after i bought it but was told that they will charge 30% fees . 30% fees is not even mentioned in the docket. Its a shame i have bought nearly $1000 lights from this store and this is what i get . Not happy and will never shop again and will not recommend to families and friends

No globes included know where does it state this – It states LED upgrade only common assumption is that is an upgrade from std globes very misleading Other that that it looks ok but will not know until I now buy some globes.

Great customer service and advice – I made an appointment to get a consult done as I wasn't sure what I needed for my space. They came out to my house as my wife and I are renovating, walked through with us room to room and showed us plenty of options for each space. We then went back to their showroom, saw their range and finalised our order. We're incredibly happy with the service they provided and the advice was fantastic!

Great service – Very happy with the service I received from the team. They made my visit quick and easy with what I needed and their advice was great. Thank you again guys, I will be back.

Great store – I needed a few fans in time for summer and never realised how many different styles of fans there was. The employees were a great help and recommended the Storm 52 inch 5 blade ceiling fans which looks absolutely amazing.

Great customer service experience – Extremely happy !!! The staff helped us pick the right light for our kitchen island.It has enhanced our kitchen ambience!! Thanks a lot to Lights2you. Definitely recommended store for buying electricals.

Wonderful and Helpful staff – We bought a crystal chandelier from Lights2you. From the beginning Corey ( sales) was very helpful with his knowledge and rightful advice till the end of buying the chandelier. He gave us a very good price after negotiating with his boss He even brought the chandelier home in the van and advised how to install it When one of the globe got damaged… Read more

during installation, Rafi, the manager offered to give the globe free but I insisted and paid We are very happy with the service and we have no hesitation to recommend to our friends and to other people

Definitely coming back for more! – I visited Lights2you for the first time on the 22nd of August with my husband to have a look at their range and get some advice. Despite being a Saturday, the staff were very attentive and gave us plenty of great advice and were very knowledgeable. We got a quotation and then I came back on the 26th of August to pay for it and they were more than… Read more

accommodating in being able to hold the goods until our electrician requires them. Incredibly happy with their service and we will definitely return!

Buyer beware another online store with appalling after sales support with an irrelevant warranty – This company does not take full responsibility for the product it sells. We purchased a rather expensive ($1400) pendant light which failed just on 12 months, the lights are LED and its not a globe replacement issue, the fix will require an electrician. "Lights to you" send the repair parts that they think may be broken and tell you to pay an… Read more

electrician to repair it at your own cost. Of course they say you can get an electrician to remove the light and send it back to us at your cost and we can repair here.

Heed the negative reviews here if you need quality and after sales support go for another company with good reviews. For the cheaper stuff you're probably fine, where you don't care about warranty for low cost stuff. Cheap suits lights 2 you.

Over priced - not worth our business – I bought a pendent light for $320. After 5 days Accidentally i found exactly same light - same model, same brand for $207 from another retail shop in Sydney and they have stock available. I called and email them - they refused to do any price match or return/refund. After that I checked their website pick random products and found same product… Read more

cheaper at another stores. My advise is that don't fall in to their sales speech, if you like something on their website or store then search with brand name (telbix, eglo or other) and model number, very likely you will find it cheaper price. If anyone from Light2you reading this then you have my emails for your record with proof. I am not making this up.

Beautiful, scamming a new customer – I purchased 2m of profile ($50/m) The guy who served me instore told me they only sell in meter lengths (at the time i only needed 1.5m) Was fair enough, paid the 100 bucks for 2m and told it will be here in 3-5 days. The following day i got a call saying that the guy who served me didnt properly put my order in and they had to confirm some… Read more

details. I was asked if i wanted 2x 1m or 1x2m length (i told them it doesnt matter as i am using 1.5m and have a grinder to cut it at home) they said oh ok no worries and hung up

2 weeks pass and i finally get the call its here. Opened up the package to find 1.5m length of profile.

I contacted the store to tell them ok, well i paid for 2m so i would like a refund of $25 since i only got 1.5m (in the end i actually could have used that extra .5m)

In short they said that they "had" to cut it at no additional cost because i apparently told them that they had to??? Even though i specifically told them i own a grinder and can adjust it at home. So they decided to take 3 seconds to give it a quick chop to save themselves material and also overcharge a new customer by not giving him a refund for something he paid for and never got....

Poor online return policy and other issues – They seem to sell stuff online that is not in stock which I find out 15 days after ordering ....after many hours of interior design planning which made me furious ....had to chase them because my lights hadn’t arrived .......they also have a very bad return policy .... I was very unhappy with one of the products so I wanted to switch it with… Read more

another and they wanted to penalise me 30 percent .... Be very very careful when ordering from this company..... I told them it was bad service and a bad policy and they just told me that the company does quite well so to bad for the customer huh ....I order from many online companies and this was the worst one by far .... very disappointed.

A satisfactory outcome – In my earlier post I expressed my disappointment about the timing of the despatch of my light which prevented me exchanging it. Today I received a call from a friendly and most helpful staff member who explained the mix up with despatch details and offered to exchange the light. The matter has now been resolved to my satisfaction. Thank you.

Carefull! No refund – Purchased lights from this shop on line. Wanted to return the led lights as does not suit my requirement. The older gentleman is not friendly. So once you by them you are stuck. You get cheaper elsewhere. Never by from this shop.

Rip off – Just bought 3 lights and same light at another shop at 30% cheaper. The staff is rude and not ready to coperate. This is a rip off and I suggest not to visit or buy any product from this store as unprofessional and not refund for a price match.

Over priced with poor customer service – Purchased some lights here and later realized their price are completely over the top when you compare them to other lighting stores in Sydney. Further when you try to return a product the rude older gentleman who works there makes it seem as though you’re committing a crime. If you need spotlights, or any other type of lighting or fans etc do your research and buy elsewhere!