Bikes are a hit and miss with mechanical issues. Customer service is horrible with zero help on faulty bikes that require a refund/compensation. Lime pass is what makes the service affordable but go over the 20 minute barrier and you’ll be slugged double the price per minute
As a disabled person using a mobility scooter, I am so sick of these bikes blocking the footpath! Lime Bikes need to have designated docking stations where the user stops getting charged when the bike is docked. If they don't want to invest in that, they need to fine the user the very first time they leave a bike in a dangerous location rather… Read more
than giving them repeated warnings.
When a bike is reported to them as being in an unsafe location or blocking accessibility, it takes them several days to send someone out to remove the bike. I wish the council would just start crushing them because Lime Bikes care more about the users who are selfish than they do about disabled people and those with prams.
Kudos to the riders who are considerate to others.
- +7
I’ve had an extremely disappointing experience with Lime, not only because of the way their bikes are managed and parked around Sydney, but particularly because of how my damage claim has been handled. My claim relates to an incident at the Bridge… Read more
Street entrance to Erskineville Station on 2 July 2026, where a Lime bike had been left obstructing the station entrance. While navigating through a busy pedestrian area, I collided with the bike and my RM Williams boots were damaged.
What has made the situation worse has been the claims process. I have experienced lengthy response times, repeated follow-ups and requests for information I could not reasonably provide, such as identifying the specific bike after the incident. I asked Lime to investigate using information available to them, including rider and parking/photo records associated with bikes left at that location and time.
After waiting weeks for an outcome, my claim was ultimately declined. I have since asked for clarification about what investigation was actually undertaken and what records were reviewed before reaching that decision.
Separate to my claim, I regularly see Lime bikes obstructing footpaths, station entrances and other pedestrian areas around Sydney. In my experience, reporting these bikes does not always result in them being removed promptly.
For a company operating a large fleet of shared bikes in public spaces, I believe there needs to be much stronger accountability for parking, faster responses when bikes create hazards, and a fair and transparent process when someone alleges their property has been damaged as a result.
Based on both my experience with the bikes themselves and the handling of my claim, I cannot recommend Lime.
Follow-up · Update – October 2026: Unfortunately, Lime has only gotten worse. Since posting my original review, my experience with Lime has continued to deteriorate. Despite numerous complaints, repeated follow-ups and escalations, the same issues continue with very little accountability. How quickly were the bikes removed? In some cases, bikes have… Read more
Reviews with attachments
Horrible experience. Was charged twice and the bicycle pedals were locked. I am now walking home and hoping that Lime does the right thing and returns my payments, other Fair Trading is the next step...
Filling Disability Parking With Bikes Repeatedly – Stop leaving them in a pile in DISABILITY PARKING SPOTS. Someone from YOUR COMPANY keeps placing them in disability parking spaces in Melbourne city. They’ve been removed by people and replaced by the company multiple times.
One of your riders throw a eco-tricycle into my vehicle. Your rider left the scene. I would need to be rea cu at through email for this matter. My vehicle has damages
Should be banned - Regularly park in disabled parking spots, like Woolworths Fountain Street Waterloo, blocking access for wheelchair users and other disabled people. Regularly parked in disabled parking spots all over Sydney
I had a terrible experience with Lime in Coolangatta, Gold Coast. I purchased $59 in credits, but quickly realized there were almost no bikes available nearby. After walking for 10 minutes, I finally found one — only to discover it was broken and in very unsafe condition. I requested a refund, which they initially approved. However, instead of… Read more
receiving the money back, the credits I had purchased were removed, and the refund was added and then immediately withdrawn by Lime.
For the past month, I’ve been trying to resolve this issue, but every time I contact support, I only receive automated responses claiming the refund was processed — without anyone actually reading or addressing the fact that the refund never went through.
Extremely disappointing service.
Latest follow-ups
The worst e scooter company – Paid $11.99 for 3 day limepass, it comes up on app but can’t ride scooter because it says zero balance. Only in lime territory 3 days. Rip off don’t use
Follow-up · In answer to the questions, 1. we attempted to contact customer support, and after lengthy waits left a message. They very helpfully contacted us when we got home and were 300 kilometres from any point where we could access a lime vehicle. 2. Yes , none of the vehicles in our vicinity accepted our ‘do not’ pass. 3. Refund? Sometimes a bad review… Read more
Disgusting company. No responsibility for the damage their bikes cause to cars. Absolutely disgusting not recommend. Dishonest and corrupt business. These bikes should not be allowed on the road as there is no accountability to those that are… Read more
impacted by badly parked bikes. They are too heavy to be left on the footpaths and cause damage to parked cars.
Follow-up · Lime denied any liability. The bike was parked from close to the gutter and fell onto my car and damaged both car doors very badly. I'm very disappointed that we are not protected by badly parked bikes and that Lime does not take accountability for these crappy bikes. These bikes are just left scattered across the city and cause mayhem on… Read more
Positive reviews
A bit expensive but used to ride all the time. For fun and from the train/tram. But now it says i have to park in designated places so it is no good for me - because i use it go to places i want to go not just from parking spot to parking spot. Now i have to reregister my car
Great Customer Service – Had a minor payment issue with a Lime Bike rental. Emailed Lime Bikes through their customer support email and they were very quick to respond and sort out my issue. Great work, Thanks.
Great way to commute – I hardly ever drive or ride share anymore. Scooters and bikes get me everywhere. I buy passes to make it more affordable. If there is a problem with the vehicle - report it. Otherwise it will never get fixed
Negative reviews
Great idea. Expensive though for transport. We hired 2 and when we stopped the app would not let us exit. Then only one could park at the spot so Ihad to move. Unreliable.
Stop leaving your hideous bikes all over Sydney streets. If I see your bikes crossing any driveway I pick them up and throw them (to cause damage). You have no respect for our beautiful city, go away.
I found a Lime e-bike resting against my parked car in Sydney. Minor dent. I couldn't be responsible for paying for this, surely? Lime's response: blamed "third parties or environmental factors." No accountability. No compensation. This is unacceptable. A Lime vehicle caused damage to my property. Lime profits from deploying these bikes on public… Read more
streets without regulation or docking stations. They bear responsibility for how they're left and what they damage. I am deeply dissatisfied and consider this outcome unjust.
Recent reviews
The company is just a scandal and might lobbying the government. They ruined people’s routine life. We live in a neighborhood where all household drive cars and rarely see people on bikes. The street parking is very limited. When we get home late in the evening, sometimes it is hard to find parking . Before they set up the parking stations, my… Read more
neighbours complained to lime and requested them stop doing that because nobody in the neighborhood needs it. Lime ignored the community’s needs and still set up their station. I have seniors and young children at home . Now we need to walk long distance home from where we parked . With children and seniors who have limited mobility, this really affects our lives. Really hope the government can help us regulate them. I’m
They are scam. Charging people for not working f up scooters. Once you are charged. Good luck finding a person to get your stolen money back. I did email every time I had to pay and finish the trip without using it.
Difficult to report badly parked scooters and bikes. Lime need to put a button on the main screen of their App to report badly parked scooters, instead of burying the option 3 levels down in the menu under an obscure heading. Even better would be, when you scan the barcode, it gives 3 options. | 1. Ride | 2. Group ride | 3. Report bad parking ||
Horrible deceiving service. Think twice before engaging. We rode 900 meters for the sum of $30.00. Why? Because they do not advise you there are designated parking areas. We rode and found by the side of the road about 15 bikes parked and thought we could park there. Wrong! Timer was still running while we are trying to figure this out. Turn out… Read more
that the company goes there with a big truck and drops their bikes in areas that are not deaignated for parking, but will not allow the user to park the bike in those areas. Thus, charging you stronomical amounts and making you ride away from your destination! Taking an uber would have been cheaper and i we would not have gotten sunburnt. DO NOT USE. You'll regret it
Almost slower than walking and they charge per minute not per kilometre so for the longer slower trip you get charged more. I use to use lime all the time but now it is too slow
The geographic zone is limited. One should check the Lime E website. Melbourne, South Yarra and St Kilda are available. You must end you journey within one of these zones. East Brighten is outside the zone. I wanted to ride to Dendy Park Tennis Club. However, unable to.
Very poor service and almost borderline scamming organisation! They deducted money from my account for prepaid ride then when I go to hire a bike my account is flagged for possible suspicious activity! I rang them, cleared the issue and it happened again. My wife then signed up, bought prepaid credits but we noticed they overcharged the minutes for every ride. Apple Watch would say we did 6min but they charge 8! X 3 riders - it adds up.
Total scam and very expensive. I booked with my son two ebikes in Sydney and went around for 56 minutes and they charged me $75. Will cancel my account and never use Lime-E again
Will not allow you to end ride. Cannot reach customer service. Today make the third time it won’t allow me to end ride and over charged me. It’s ridiculous instead of paying $4 I’m paying over $12
Overcharged $20 for $3 trip. It should be noted if the scooter/bike isn’t moving, then it’s probably no longer be used by the consumer, and should therefore stop payments for future issues.
- +1
I spent like $70 for 5.5 mi of riding The last ride I had to push it out of a no ride zone I didn't pay for turtle power in a bad way I paid for rabbit speed okay and I didn't I'm not trying to pay to push a scooter out of a no ride zone I paid to push a scooter That's the bottom line I paid to push a scooter that's nuts and highly paid too they need a discount their prices drastically....just a total rip off. Wow
Too expensive, no wonder no one rides them and they care lying everywhere. We just used 2 bikes for 1.5 hours and were charged $90, crazy price. We will never use again. Avoid them
These bikes/scooters are a menace and should be removed from the city. They are just dumped anywhere, obstructing driveways, footpaths etc. and causing damage to private/personal property. Do not use!!
Lime-E is an untrustworthy and terrible polluter of communities. Their bikes are left strewn across suburbs and they take no responsibility when their stupid bikes cause damage to your property. They are left blocking lane ways and peoples driveways and we are just supposed to live around them. Disgusting customer service also. Would never recommend this company.
Very disappointed i had money debited out of my bank account for a service I did not use over $195 dollars. I'm a pensioner and don't live in Brisbane where the money was taken out by Lime. I would not recommend this company they have no empathy. My bank said they should refund my money but they won't
The worst bike ever and cost $31 to travel 2.7 km an uber would have been much cheaper, more comfortable and more reliable..an absolute ripoff will never ever, use again
Total ripoff 55 cents per minute make sure you read the conditions carefully because the $1 is just to unlock the bike,very misleading they worth $1 per hour,would never hire one again!
Scams piece of crap, I should be ashamed of yourself how freaking incompetent you are what your service you have operating into this locations resign from your jobs shut this freaking company down
Used bike for about 6 minutes was charged for 30. Very difficult to end rude without a 30 monute walk to destination. This negates any value in hiring. Was then fined an extra $5 and overcharged an extra 23 minuts. Never again. Rop off merchants.
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