Lincraft

Appalling and super slow delivery service. I ordered 5 paper patterns (all in stock) on the 5/4 and they finally !! Arrived on the 27/4. I tried to follow up but nobody ever responded ? And all I got was an AI generated “we are sorry but your delivery appears to be delayed “ generic email after 10 days. I live 2 hours away from any physical shop… Read more

so rely on ordering online and this service is not acceptable. I will not order from them again and can confirm that Spotlight deliver within the week. Lift your game Lincraft.

If you want to buy something from this business, make sure you go into the store or just don't bother! I ordered some items on the 25th of February. ETA was 3 to 5 business days. I heard nothing at all for a week and then received an email saying they were splitting the order up so it would get to me quicker. A week later I received the first… Read more

part. This was a week late already. The third part came a week after that. When I checked, the second part was despatched but cancelled. I proceeded to contact them twice a week for the next month to see where my package was. Nobody seemed to know where it was or how to find out, and seemed even less interested in actually doing their job. They were rude, and made no effort to track down the package. I finally told them that I would pursue a legal remedy if my package didn't arrive this week and, lo and behold, it turned up this morning, on the last day before I put in a complaint with Fair Trading. Imagine that! Only 6 weeks for an order that should have taken days. Their reason for all the nonsense? They had a lot of orders and couldn't get them all done in time. Really? That's one p*ss poor excuse for a business if that size. No wonder they're going under! I will never shop there again, it's just not worth the few dollars saved

I have never encountered such a slow delivery service. It took over 2 weeks for them to post my items out and this was only done because I was emailing them asking where my items are over a number of days. Had I known it was going to take that long I would have shopped elsewhere. I will NOT be buying from Lincraft again. I can buy the same product elsewhere with no issues with delivery.

Pointless buying online if you cannot tell which way stripes run on the fabric. I asked and was advised to dive to my nearest shop (4hr there and back) to check before making an online purchase

Absolutely appalling! My order took two weeks to even be posted, let alone arrive. I bought a latch hook kit online advertised for beginners. It did not even contain a latch hook! Customer service refused to help. Their listings ar every misleading. Go to Spotlight instead!

We went to the city store on Elizabeth street this Sunday, and I look I don't usually write customer service reviews but this was an all new level of awful. There were four of us wanting to buy things, including a bunch of fabric offcuts. The two teenagers who were serving didn't seem to have a single braincell to share between them. They had no… Read more

idea what to do about the offcuts, which were unpriced, but instead of trying to solve the issue they just sort of meandered about giggling to each other wondering what to do. One of them asked to be shown where the offcuts had come from and needed to be shown the shelf, which he stood and stared at silently for about 2 minutes. Then one of them suggested measuring each offcut--which is the stupidest thing I have ever heard in my entire life. Eventually one of them phones a supervisor, but even after speaking on the phone they seemed very confused about what to do, which buttons to press on the register, but totally uncaring. A like of about 5-6 people had accumulated but neither of them were rushing, in fact I do believe both of them slowed down.

Thankfully myself, my partner and one of my friends only had a couple things, but our son had quite a few offcuts and wanted some fabric cut. Not a huge job. it took the young guy about 25 minutes for this single transaction. For some reason it required 2-3 receipts as well, my son was confused as to why the transaction had been broken up into segments too. I've never seen anyone move so slow. We suspect he might have been high.

Anyway I had a friend that sews her own costumes and is extremely knowledgeable about all things sewing and fabric, who got turned down from a job interview at Lindcraft recently, I suppose she had one too many braincells because those zombies you had at the Elizabeth St store made me feel like I was losing my wits just via proximity but that's apparently the type you go for.

I was making an online order and was shown that member pricing would be reflected at the checkout when I was automatically checked out through Shopifys sales program. Member pricing was not reflected and I called Lincraft to cancel the $100 order as member pricing should have been around $50. I was told by a sales rep that if I kept the order I… Read more

would be refunded the difference when I received it. I was refunded $10 instead of the additional $40 and told that that's all I was eligible for. I told her I would have cancelled the order if this was the case and she had lied to me about refunding the difference. I then said I'd like to return the order and get a full refund and she told me they don't accept returns and there's nothing I could do. Never again will I be purchasing from Lincraft.

Very Bad After sales support – I purchased a memory foam mattress topper from Lincraft and drove an hour to the Warwick Farm store to pick it up, as I needed it urgently. When I opened the package at home, I discovered it was missing the advertised machine-washable cover—a key feature highlighted in the online product description. I contacted customer service immediately,… Read more

provided photos as requested, and waited nine days for a response. Despite this, I still don’t have a resolution. It’s unclear whether my product is missing the cover or if the online description is inaccurate, as Lincraft has not addressed this question. To make matters worse, I’ve now been told I need to return to the store for further investigation—yet another inconvenience after already dedicating significant time and effort to resolve the issue.

This experience has been frustrating and disappointing. The lack of clarity, urgency, and accountability in handling my concern is unacceptable, particularly for a product I needed urgently and went out of my way to purchase. Lincraft’s after-sales support, lack of communication and care for their customers is not acceptable. (Please note….the instore staff at Warwick Farm store were amazingly helpful when I needed to call them).

Very bad customer service and experience – Ordered a heavy duty sewing machine on Jan 3 2025 at "members price"which was almost half "normal"price. Received an email Jan 8 stating they had a delay and be patient. Received another email stating it was still delayed and they were trying to source the machine. More delaying tactics ensued and finally i called on Jan 15 and was invited to… Read more

cancel my order to receive a refund. They were most delighted that the order had been cancelled "on customers request". I suspect they sold the item whilst knowingly unable to fulfil the order at the price. Will NEVER use Lincraft for anything again.

Worst Online Experience – Ordered heaps of their online sale items. Waited weeks for only a handful of items to arrive then they just decided to refund me the rest of the items. Very disappointing. Don’t have a huge sale if you can’t cover the stock or man power to post. Won’t be buying from there again

Super slow delivery, half delivered, rest of order cancelled order by store – I wish I could rate this ZERO stars. Ordered a few items in November - some were sale items I actually really needed within a time frame, and a few were just extras. A week after ordering I got an "order delayed" message telling me my order was set to "urgent". A few days after that I got an email saying half my order had been packaged and a… Read more

shipping label had been created by Australia post. But half a week later and it was still not on its way. I got a second email from Lincraft telling me the rest of my order had been marked as "priority". Finally the half of my order that had been packed was picked up and was on its way. But today I got another email from Lincraft CANCELLING the rest of my order and refunding my money. So after weeks of waiting, I got NONE of the sale items or the items I actually needed. All I got was a few tiny things I had bought as extras and could have bought anywhere without paying lincraft's expensive shipping. NOT HAPPY. Will not be ordering from Lincraft again that is for sure.

Still waiting – I ordered craft supplies from Lincraft. Two weeks later, this item has not even been sent. I have sent multiple emails requesting a refund or to expedite shipping so that the item arrives more quickly. I am still waiting for my order.

The slowest delivery time ever & poor product quality – Terrible customer service, expect to wait days for a reply, the slowest delivery time on record, within Aus!. The products I ordered were of very poor quality. I will not order through Lincraft again.

No service – I entered the tuggeranong store this morning and was met with a store member standing behind the counter knitting ( that in itself is fine as the store was not busy ) I asked her where I would find stitch markers which she pointed to an aisle where there wasn’t any, I then asked her to check with the woden store. The staff member checked there… Read more

stock then told me they should have some, I then asked her pleasantly to call them, the store member told me to look up there number and call myself. I once again asked her to call them whilst on the phone another customer came up whom she wanted to serve at this stage I told her as I had entered the store first she should finish my enquiry. I am more than dissatisfied as this is not the first time it has happened at a lincraft store. I walked around the store while waiting and noted fabric on the floor and section a general mess, it obviously had not been tidied or vacuumed for a long time, I have no intentions of shopping at lincraft again. I will now buy online, which is a shame as this does not support local jobs.

Claire McKay

Online shopping pay with method that lets you open a dispute! Lincraft will ignore you otherwise – I made an online order and when I received the package one of the items was missing. I emailed lincraft and 1st person was helpful told me to take photos send through and it would be escalated to appropriate area to deal with. I did this and waited almost two weeks then sent follow up email. No response. Sent another one a few days later, no… Read more

response. Luckily I paid with PayPal and opened a dispute through PayPal. Lincraft did not respond to dispute until it was almost expiring (and I indicated to PayPal it’s not resolved). Lincraft stated that the item was received and sent picture from Aus post delivery on doorstep. I told PayPal dispute was not resolved and told lincraft (via PayPal dispute as they never contacted me at any stage) that if they had read my original email to them they could see that I had stated all other items had been received and that one item was missing. The pictures I sent lincraft at the start had the other items in them. After making it clear dispute was not over, I received a refund for missing item in PayPal account. But still no communication from lincraft. Their customer service was appalling and if I hadn’t paid with PayPal where I could open a dispute for transaction lincraft would have kept on ignoring me. I haven’t shopped with them since which is a shame because the staff at local store are lovely.

Lincraft experience simply – For my sewing I found exactly what I needed. Everything was straight forward , easy to order , all as advertised paid by pay pal , and arrived super quick. Would definitely shop here again .

Not happy Jan! – I visited the corio store this morning to purchase some card stock. There were handmade paper packets clearly marked $6 each down from $8 & when scanned at the register they were at the full price of $8. When I questioned this I was told that I could not get them at the reduced price because the manager wasn’t around to authorise it. I’m a regular customer and I’m very disappointed in the service.

Disappointing Online Service – One of the items I ordered was 10 meters of elastic. This came in a box, although in a timely fashion, it was 10 meters of jumble. Obviously they are not interested in providing a reasonable standard of customer regard.

BE CAREFUL WITH ONLINE ORDERS – I checked out with an online order then was sent a msg a day later requesting more money says due to glitch. How can u check out then have to owe more money due to them discounting items to much. I’m a disability pensioner so after spending near $90 to then be told they wanted another $20 was ridiculous. Any other company does not make their mistakes your problem. I had to borrow the money which was super embarrassing.

Don't buy gift cards – Gift cards are not redeemable on line. When you do finally get onto customer 'service' it is suggested you buy your items again then get reimbursed! A terrible retail experience. A joke.

Lack of product knowledge – Visited Ballarat store seeking curtain lining with taped top ready to hem Advised by two staff members no we don’t carry that. Happened to look at marked down furnishing fabrics and sure enough there is three metres on a roll. Took the roll to the counter and when scanned advised there was over 50 meters more somewhere in the store marked down to… Read more

$10 per meter Only problem no one could find it. Then offered three excuses each of which demonstrated no one had any idea Rang the help line but no call back in over a week Sad really

I tried, I gave up – I bought the Makr Knitting Machine on Thursday, tried it today (Sunday), tried about 3 or 4 times but each time my work simply unravelled. I gave it a good go, but I am just not happy with it, so I will be taking it back and hopefully getting my money back.

Got my money back – Woo hoo they followed through Such a frustrating procedure after many phone calls and going into the store finally my money was returned I must say the girls in the store are so nice and we’re as helpful as they could be

They don't post low score reviews about products they sell – I purchased some Makr acrylic paint when it was reduced 50%. Even reduced, the price was more expensive compared to acrylic paint at the dollar stores and I thought it has decent quality. However, they contain very little pigment. I posted a one star review for the products I purchased about three weeks ago. Checking the products now, they still appear as having no reviews. I am guessing they prefer not to post low score reviews.

Smelly fabric – I bought fabric to use for face mask lining I washed it first,after sewing the mask the smell was still there I soaked the mask for a day then washed that and the fabric again it still smells terrible,I’m throwing it and the fabric away, thank goodness it wasn’t expensive I won’t be buying from here again.

DO NOT BUY ONLINE "0" Stars – Do not buy online!!! Orders half shipped, but show fulfilled online. Try calling their customer service - they don't answer. You are important to them, so leave a message. So important that no one will call you back. Try contacting online. Eventually get a response that doesn't make sense. Take photos of what you received??? Why - if I was… Read more

trying to claim for items that i didn't receive, wouldn't I just leave them out of the photo. What idiots. Funny enough, my items did turn up, shipped 2 months later from their warehouse. Not lost in the post etc etc. I've never received any paperwork. Previously invoice was via email. This time nothing in either parcel. Worst online experience EVER and I purchase from all over the world. Even the dreaded China who tried to scam was better than this experience. BAD BAD BAD.

Appalling customer service – Purchased 3 embroidery kits at Lincraft While on holiday in wellington. Opened kit number 2 a month later and had incorrect graph. Emailed Lincraft with my details (I am a member who usually purchases online) who instructed me to take it to the store with receipt. Explained that I was a member, they had record of purchase and I lived 6 hours away,… Read more

it needed to be posted. Repeated that I had to present receipt - no pattern.

Poor, poor, poor customer service.

Lincraft store Seven Hills Plaza, well laid out with a nice variety of items – Visited the Seven Hills Plaza Lincraft store recently to try to replace a broken zip pull for a leather jacket, but surprisingly they did not have them only some replacement zippers with zip pulls which were a different smaller size. The store itself is quite large and well laid out, with a nice variety of items, sort of like a Bunnings for… Read more

ladies, I ended up making an unintended impulsive purchase of two jigsaw puzzles. Still searching for a replacement zip pull for my leather jacket though.

"0" stars for me – Exactly same as others. I placed order on 5th Oct. Received part of order which was ok. I assumed rest was coming from another store. A week after receiving first parcel I followed up - DONT WASTE YOUR TIME CALLING - get a message your call is important transferring to customer service, then you have to leave a message - NO-ONE CALLS BACK. I… Read more

did this multiple times over a couple of weeks. I then contacted online. Took a few days for ridiculous reply asking me to take photos of what I received and packaging. Mattress Protector already on bed, wool already used packaging thrown away. I also DID NOT receive any invoice or paperwork, which i stated at the very first point of call/email. Previous online orders I receive invoice via email. I then emailed them saying I called the store that items were shipped from and they advised the balance of the products will come from either another store or if "online only" items they come from their "Web" warehouse. Reply to that email was they can see there are outstanding items they will expedite. Weeks later, still nothing. Lincraft is the main place that I purchase my knitting items. WILL NEVER SHOP THERE AGAIN - EVEN IN STORE. I have found new places online where they ship and i receive within a week (Victoria customer during lockdown)