Looking4Parking

Same experience as a lot of other customers that I have read . You make the booking pay are given confirmation of booking yet when you arrive to Andrews in Brisbane they have no record of your booking . Then the fight is on to recover your money , I paid double plus the original booking and email after email has me still looking for my refund .… Read more

Worst thing of all you can’t actually talk to anyone they hide behind an email service and you are at times lucky to get a response. A terrible experience , stay well away

DO NOT BOOK WITH LOOKING 4 PARKING NEAR SYDNEY AIRPORT. First up they promote covered car park, its just shade sails. You have to leave your car keys with them. No help when I got there, rude man no help with my bag....then he drove like a mad man speeding and constantly switching lanes with one hand as he yelled at someone on his mobile phone he… Read more

held in his other hand. The lady in front of me who I had never met put her hand down and held my leg for comfort, we exchanged terrified glances. When I got home I was actually scared to see him and get in the van with him again. He is rude, abusive, speeds and uses his phone while driving. Never ever will use them again....

terrible – booked parking and paid putting dates and times in arriving late. then heard they are not alwys available 24hours so asked the company. They said they are not open 24hours yet they took my money and when asking for a refund only refunded partielly as they said deposits and booking fee? All withina few hours of booking. Scammers

Misleading – Was given false information when making a booking. When I had to cancel because my flight landed later than opening times, they wouldn't give me a full refund even though I gave 4 weeks notice. What a way of making money for nothing.

It's a scam – Bad. I would give zero stars if I could. I booked through this company for parking in April and paid them in advance. When I arrived to park my car, I was advised by the parking company that there was no booking. I had to pay again, and the parking company told me to make a claim directly to looking4parking. The only response I can get from them… Read more

on a number of occasions over the last three months us that they are waiting for advice from the parking company. In my opinion they are a scam.

Terrible – Terrible company. Don't pre pay. Booked in for 3 days had to return to pickup my car the first day as my flight was cancelled. They will not credit me for the 2 days not used. A joke

Avoid them at every cost! Outrageous customer service – I recently had an unfortunate experience with Looking4Parking's customer service team that left me feeling extremely disappointed. Despite reaching out to resolve a booking issue in a timely manner, I was met with dismissive and unhelpful responses. The lack of accountability and professionalism displayed by the customer service representative,… Read more

[Name Removed], was particularly concerning. Her final communication effectively closed the matter without addressing my concerns, leaving me feeling unheard and disrespected as a customer.

I believe that good customer service is the cornerstone of any reputable company, but unfortunately, my experience with Looking4Parking fell far short of this standard. I hope that my feedback prompts a review of customer service practices within the company to ensure that other customers do not encounter similar frustrations in the future.

Overall, my experience with Looking4Parking's customer service has been deeply disappointing, and I would caution others to be wary when engaging with their support team.

DO NOT USE LOOKING4PARKING – If i could leave no stars i would. Tried to book today and after putting my card details in it says an error has occured and to try again. So i did and the same error message popped up. I then checked my bank account and now have 2 pending transactions of $135.90 and no booking confirmation or parking spot. Trying to contact looking4parking is… Read more

only via email and my bank cant help until the transactions have gone through. Ive searched the website and theres no quick contact. Its such a joke. WOULD NOT RECOMMEND

Misleading Advertisement by saying Undercover – Dont use the car park at 2 merchant street, Mascot at Sydney I booked my car to be parked here for 4 weeks thinking its undercover, to later find out that it has shade sails and too few, which dont even cover the car from sun and rain. The car park I am referring to is at 2 merchant street, Mascot at Sydney. The other disadvantage is that they… Read more

only have one car to drop people, so if someone has an early flight to catch, and there is someone else before you , or the car has gone to pick someone else you are screwed.

Worst service ever – Very hard to find as there is no signage at front of park, very overcrowded and untidy. They have 2 courier buses with different business names so it is very confusing. Were told to ring on arrival back to Perth (5.30pm)and someone would come and collect us, waited over 90 minutes and 3 phone calls before anybody was dispatched. We asked if they… Read more

were waiting for another flight to arrive, thinking this may be why they didn’t come but that wasn’t the reason. On my 3rd call I advised we were folding and getting wet because it had started to rain and we also had a 2 1/2 drive to get home, after another 15 minutes someone finally arrived to pick us up. I will never use this company again

Have a booking number, but get to the airport and they don’t have it in their system – We have a confirmation email with the booking number, but when we get to the airport, I don’t have the booking in my system either under the booking number, the car registration, or the name it was booked under. The booking was made two days ago, so it is more than enough time to have passed on the information from system to system. We are… Read more

concerned this is a scam, and when we go to leave in two days time, we will simply have to pay the airport directly as well.

Rip off – Booked through looking4parking, paid the fee, then charged again by owner of the parking company again. After 3 months no-one will fix this issue. Not happy

Totally Unbelievably useless – We booked and 2 days prior our flight we contracted covid and tried to contact them via email since they you can't talk to anyone. no response after 72 hours. we contacted the carpark place but couldn't or wouldn't help us. Do not use this website or place it's a ripped off with no customer service whatsoever. Unfortunately they do not have a negative star rating review.

No parking available and no refund – Booked parking near Sydney airport 3-4 days prior to arrival, however when arriving a few hours before my flight, the car park agency told me there was no booking (claimed that Looking4 booking didn’t come through) despite me having the booking record and payment proof on my phone. It’s now been 5 days an no reply from Looking4 with my refund. Company doesn’t have live agents to talk to it’s all via email and very slow. Don’t recommend at all

Dissappointed – Good value, person met at the Terminal carpark. Collection went smooth, but when checked my mileage, my car have been used 36 Miles. I queried, I have been told, "The car parking facilities are owned and operated by the airports themselves or privately owned companies and as per the terms and conditions of your booking". As a goodwill gesture, to… Read more

close this matter off for you, we are happy to offer you a refund of the prepaid Car Parking charge that you paid to use the Car Parking services of Heathrow Airtime - Meet and Greet - All Terminals. That's very nice of them.

AVOID this company – Booked with them to get transport to and from airport, they happy to take money but don't pass the details onto the actual company, so you are left with no transport. Contacted several times by email as no contact number and live chat is always offline. DONT BOOK WITH THEM! Looking4parking is a joke you will actually be left looking for parking!

Appalling – Arrived at the car park to be told that we don't ferry people to Essendon Airport. However we stated this in the online submission. We had to find alternate parking somewhere else. Not only did we miss our flight they would not refund the parking fee.

Cannot provide an invoice – I am absolutely appalled at the fact that a company cannot provide something as simple as an invoice. They told me I have to email the airport, which I did only to be told they cannot provide me with one either because I didn’t book with them directly. You should be providing tax invoices for people. It’s not hard, please get you act together,… Read more

will not be recommending to other Australian FIFO workers who have to park at the airport everytime we fly to and from work.

NO SHOW – They did not turn up. Had to make other arrangements for my car. Tried calling several times, but could not get through on the mobile number on my receipt. Keep coming up "Called failed" Sent 2 text message to that mobile number and no one got back to me. Trying to get a refund. Sent all the information through to them but they are… Read more

not responding to my emails. Very, Very poor customer service. Will never recommend them to anyone ever.

Met All My Parking Needs – I am confused about the negative comments about this company. The 3 day parking deal cost less than the cost of public transport to and from the airport.. On arrival, Ben greeted me, helped with my luggage and made parking easy. We were at the airport terminal within 15 minutes. On return I called and Ben said he would be there with 5 minutes.… Read more

And he was. The process was smooth and easy. Again Ben assisted with my luggage and even cleaned my windscreen before I drove off.

I have absolutely no complaints. Will definitely use this service again.

SCAMMED!!!! DO NOT USE THIS COMPANY!!! – I searched for the Adelaide Outdoor Carpark having used it before. I was taken to the booking form and proceeded to book with the "Adelaide Airport Outdoor Carpark". After paying I was sent the confirmation. Not knowing how far the distance was to walk from the carpark to the terminal, I searched the address in google maps to get an idea... to… Read more

find out it the carpark was in fact 16min DRIVE from the airport!! They deceived me by calling this the "ADELAIDE AIRPORT OUTDOOR CARPARK" when it fact it was some other carpark. I have emailed immediately after, and agAin three times since, requesting a refund and that someone contacts me... surprise, surprise, I have had no response in 10days and another surprise, SURPRISE - there is absolutely no phone number to contact them on.

Money hungry – Jetstar cancelled flight last minute. Rang Andrews car parking directly and they were happy to refund me, gave me looking4 email to request it after chatting to them. Yep no luck even with the manager giving the ok, looking4 wanted the money and refused the refund. Don’t go through them, go directly through the parking company.

No good – I booked something and then 1 minute after I did I realised it was the wrong thing. I contacted this company and the car parking business within 5 minutes of booking to note them of this and to get a refund. They weren't willing to refund my money and literally did nothing but yet still took my money! No customer service at all or consideration for honest mistakes.

ZERO care, ZERO customer service – My Flight was cancelled & I wrote to Looking4Parking to try to arrange a credit note or move my pre-paid spot to another date, but they refused. This company just takes your money, regardless of the circumstances. Ill make sure to choose another company next time & let friends & family know to avoid this one.

Safe, flexible, accommodating, punctual – I’ve booked with them more than once and my parking & send-off/pick-up to & from airport were a breeze. Latest one during COVID was I had my bookings changed few times daily due to changes of my flights & destination travel protocols, and Looking4parking was flexible with my schedule changes (booked/cancelled/rebooked flights). They did not complain. My trips to & from airport were always on-time. Additionally, their rates were competitive.

Poor service – Booked for Hobart on Monday. Turned up to park car Thursday and company knew nothing of the booking. Delay was unnecessarily stressful when we were travelling for a funeral. Booking system needs work. Disappointed.

Never again – Holiday was cancelled due to Coronavirus, so clearly no fault of our own. Had 2 cars booked in. Looking 4Parking decided to take it upon themselves to rip us off by keeping 25% of EACH booking. Emailed them to tell them of my disgust and left them know that everything else for whole holiday cancelled and every cent refunded or credited except… Read more

parking. Great work guys. You should be “proud” of yourselves for kicking us while we are down!!! NEVER AGAIN!!!

Thieves – I have gone to every possible effort to be refunded for a site I mistakenly thought was my reservation spot and wasn't. IT, Management, and Looking4parking as a whole is a money pit ready to take Your Money and it will find every loop whole not to give it back!! Boo~Hoo for Looking4Parking for only Money matters most for these Clown Robbers...

DO NOT USE THIS WEBSITE - it crashed and took my money. They refuse to refund – DO NOT use this website for your booking. When I tried to book, it crashed and Looking 4 still charged my account. I didn’t park my car there and when I found the charge on my statement a month later, they wouldn’t refund my money. Bad Customer service and an unstable website. Other Australian businesses are more deserving of your money