431 reviews
AI reviews summary
Overall sentiment is highly polarised. While many customers praise the brand for its eco-friendly mission, space-saving designs, and responsive customer service, a significant segment of users reports critical failures regarding product efficacy and subscription management. The laundry sheets are generally well-received for their scent and convenience, but the dishwasher sheets are a major point of contention due to performance issues and alleged appliance damage.
Pros
- Environmental Impact & Design: Users frequently highlight the benefit of reducing plastic waste and the space-saving nature of the sheet format compared to bulky plastic bottles.
- Responsive Customer Service: Many reviewers report positive interactions with staff who are quick to resolve shipping errors, replace broken components, or provide usage tips.
- Laundry Sheet Performance: The laundry sheets are widely praised for their pleasant fragrances, effectiveness on sensitive skin, and ability to clean everyday loads well.
- Aesthetic & Practical Accessories: The glass storage containers, spray bottles, and the integrated mop system receive specific praise for their quality and visual appeal.
Cons
- Dishwasher Sheet Inefficacy: A recurring complaint is that dishwasher sheets fail to clean effectively, leaving food residue, tea stains, and "slimy gunk" on dishes and cutlery.
- Appliance Damage: Multiple users report that the sheets caused oversudsing, blockages, or grease build-up, leading to expensive repairs, particularly in drawer-style dishwashers.
- Subscription Difficulties: There are significant complaints regarding "subscription traps," where users inadvertently sign up for recurring orders and find the cancellation process intentionally difficult or "scammy."
- Quality Control Issues: Several reports mention hardware failures, such as spray triggers and soap pumps breaking shortly after purchase, or shipping damage where powders leaked.
Verdict
Lucent Globe is a popular choice for consumers prioritising sustainability and fragrance variety in their laundry routine. However, potential buyers should exercise caution with the dishwasher sheets due to reported performance issues and potential appliance damage, and remain vigilant during checkout to avoid unwanted subscriptions.
Products have been great love them. I had a slight issue with one of the spray bottles stopped working but they replaced it straight away. Customer service is very responsive. Highly recommend. Show reply
Recently we downsized to an apartment, so space saving is very important to me This product seemed very appealing to me as it was a good enviro friendly product, small packaging and i thought was made in Australia I purchased the "everything bundle" Plus i also purchased additional kitchen washing sheets and laundry washing sheets. I used each… Read more
of these first as after i purchased i found out the product was made in CHINA!!! I had in the back of mind well they offer a MONEY BACK GUARANTEE so what have i got to lose - well after a month of emailing back n forth and waiting iam assuming MY MONEY :(
Onto the product, my clothes had no fragrance, and still had coffee stains on a tea towel The dishwashing stuff left a white spotty haze on my glasses, and i hate to think im eating, drinking or wearing chemicals from China - the stuff is nothing like they make out
I purchased 29/5/26 - return goods were signed for at their warehouse in Qld on the 4th June 2026 Their guarantee is not worth a thing - their standard reply is - your goods are in our warehouse awaiting inspection, its not alot of money but its very annoying when their ads and socials state
'Lucent Globe offers a 30-day money-back guarantee on eligible first-time purchases. If you are not completely satisfied, you can claim a full refund, but return shipping costs may apply.'
Its been 30 days now since i returned my goods and im still waiting for a refund - it must mean there is alot of returns they need to sort through in their warehouse ?
Have you tried the new Lucent Globe laundry sheets. The After Dusk and Chanel, the perfume is amazing, the clothes come out wafting of the scent. Love them. Give them a try you won't be sorry. The photo is of all my boxes of the different products. A bit over the top l know but they are just so good and l am doing my bit to save our planet.
Reviews with attachments
Great customer service and helped me with my order. Highly recommend these guys and their products they are amazing! Show reply
I'd no sooner ordered my laundry detergent sheets than the order arrived!! Then when I opened the pack I was overwhelmed by all the delightful scents from the variety of laundry sheets! Can't wait to try them and if thesuccess of the love lying dishwasher/ dishwashing sheets are anything to go by it'll be a win win! And it's also a win win for the… Read more · 4
environment and our pockets. Plus Lucent Globe are a great company to deal with. Correspondence is answered promptly qnd you're made to feel like part of a big happy family who cares a lot about their customers and our world.
Love love the laundry sheets, been with these guys since the beginning and fell in love with products straight away. They work and clean my clothes Show reply
I'm happy with Lucent globe products and the team resolved my issue very effectively offering a replacement of my all purpose bottle, which now works well and I'm happy with it. Thanks for providing good and efficient customer service. Show reply
I contacted lucent globe after opening my parcel & the glue on 1 of the boxes had come unstuck & the powder was everywhere. I got a prompt reply asking if I wanted a credit or another box & very quickly the issue was sorted out & a new box on the way. Very happy with the outcome. Accidents happen & thats ok. Show reply
ORDER NEVER SHIPPED, APPALLING SERVICE! There is pretty much no way to contact these guys apart from Facebook messenger! Their website has no email address, no phone number, no contact form, no-one replies to the 'live chat' feature on their website (6 days and counting waiting for replies), and the 'Contact Us' page just leads to a FAQ page with… Read more
no contact details either! Super sketchy!
Lucent Globe comes across as two young Aussie lads here to help you, and I'm sure that's probably how they started. But perhaps their growth has been their downfall, as there's nothing prompt and helpful about their customer service now. I've used their dishwashing sheets for a while and they're pretty good, although anecdotally I feel there's been more bits of food left on dishes than when I was using Finish tablets. But I was going to order them again anyway because I like what (I thought) this company was about. Well more fool me!
I wanted to take advantage of a 50% off sale that you had to sign up for to get a coupon, but the coupon email never came, and when I asked them on Messenger about it they said there isn't actually a coupon, but you had to subscribe to regular deliveries to get the 50% discount (otherwise it's only 35%). Nonetheless I placed a $140 bundle order on October 29. I heard nothing for a few days, and then throughout the next week I contacted them on their website live chat three times over five days and still got no response either there or at the associated email address. By November 10 it was still Unfulfilled in their system. I eventually contacted them on Facebook Messenger and did get prompt replies there, but I shouldn't have to resort to that. And even then the order still wasn't shipped, I just got apologies and promises to investigate it urgently, but if the investigation happened I didn't get a response by the time I gave up and cancelled my order.
And then they had the audacity to write "I’m glad we could resolve your issue and compensate you" after cancelling my order and issuing a refund even though they had answered none of my questions about how people were actually supposed to get in touch with them.
I took my business to Skipper in the end. Very disappointing.
Hi there, Thank you for taking the time to share… Read more (+2 replies)
was advised by DW and WM mechanic that the lucentglobe product caused the damage to the machines. Contacted Lucentglobe to be advised. Our sheets work well for hand washing and carpet cleaning and to cease use of their products. Also very tricky gateway to actually get here to write public review. if you click a lower rate on the email it takes… Read more
you to a company feedback form rather than the actual public review form. So they are filtering out poor reviews by hiding access to public review platforms. Consumer beware.
We’re sorry to hear about your experience and would… Read more
My experience has been that the dish washing sheets leave spots on the cutlery and often things don't really get clean. In addition you need to be careful if you place an order for subscription because they do not email to let you know when the next order is going to be placed. If you fail to cancel the subscription and an order is created… Read more
then they will refuse to take any action until they send you the goods. My susbription was set to renew every 3 months apparently
I contacted them 15 minutes after receiving the order to tell them and they told me that because of their systems they could not do anything and I would have to wait until the product arrives.
Thy can send you copious emails to get you to buy ore but cant send a reminder email for you.
We changed to another brand and have none of the issues regarding clean qulity
Hi Luke, We’re really sorry to hear the sheets… Read more (+2 replies)
DO NOT USE, unless you want to risk damaging your dishwasher! We used Lucent Globe’s dishwasher sheets as directed, and both of our dishwashers brokedown. Two independent Fisher & Paykel technicians confirmed the product caused grease buildup, oversudsing, and blockages. Despite this professional diagnosis and all documentation provided, Lucent… Read more
refused to cover our $460 in repair costs, citing “company policy.”
We’ve now filed complaints with both the NZ Commerce Commission and ACCC. Be cautious, this product is not safe for your appliances, and the company takes no responsibility when things go wrong.
Hi Luke, Thank you for taking the time to share… Read more (+3 replies)
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I wish the businesses refund policy and delivery company where is clean as they make out they are. I had poor experience with deliveries. Previously one was left on top of my letterbox exposed to the elements and also at the risk of being stolen our next delivery didn’t even turn up. It has been returned to sender and now I can’t even get a… Read more
refund. Just repeated. We’re investigating it when clearly the dragonfly tracking shows that the item was returned to sender. Stay away unless you want to risk not receiving your goods and not receiving a refund.
We’re sorry to hear about the delivery issues and… Read more
Latest follow-ups
my problem was sorted very quickly and easily, with a replacement part being sent out thanks Show reply
Follow-up · Replacement was received in a few days thanks
I have been very happy with the my washing so far, I will be able to give you a much better response after I have used the laundry sheets for a little while longer. Show 2 replies
Follow-up · I have been using the laundry sheets for about 2 or 3 months now, I must admit that I am swinging from being really happy with them and not so happy with some of the stains that don't come out totally, like curry sauce. I am using the sheets completely by them selves. I will keep using them to work out what I need to do for them to work for me,… Read more
I have been following Lucent Globe's adventures for about 2 years now. The products are amazing, smell and wash great, lot of variety in the fragrances, the prices are good, there often are big discounts, the customer service is very professional… Read more · 1
and relaxed, and the marketing is appealing. I believe in their mission and they are honestly doing great.
Follow-up · The biggest discount I got was 52% during their record flash sales about a month ago, and on top of the sales that happen from time to time, if you get a subscription to receive their products every few months (2-5 months) for example, you also get a better worth of the products, and the more you buy the better discounts you get! So far my… Read more
Positive reviews
I bought the washing machine sheets Pineapple and Coconut. I was worried about using them for black clothes but not to worry it left no white marks and they smell great Show reply
I received a pack of laundry sheets, which when opened, appeared to have been water damaged during transport. I contacted Lucent Globe, explained the problem and sent some pictures They replied immediately and sent me a box in replacement of what I had lost through the water damage. Excellent customer service. Show reply
I have been using Lucent Globe products for some time, they are eco friendly, space saving and provide excellent results with all products. I will definitely continue to use them! I purchase online, as Lucent Globe provide a speedy delivery! Show reply
Negative reviews
My wife and I love the Multipurpose Cleaner, but the glass applicator's trigger has stopped working. I contacted the company who responded with suggestions to dismantle the spray head and clean. No success. We have reverted to pouring the multipurpose cleaner into a plastic bottle. This is totally against why we first purchased Lucent Globe Glass Applicator. Disappointing
Hi, thank you for your feedback. We're sorry to hear… Read more
Poor product quality and scammy vibes process to cancel a subscription. The pineapple coconut doesn’t have the scent that Lucent claims it has. I need to use twice the recommended number of sheets per cycle. I live in a major city using regular tap water. Heavier loads like towels require 4 laundry sheets. AND if you start a subscription you… Read more
have to work your way through 6 different screens to find the almost hidden links, passing multiple pages where they try to get you to not cancel.
Hi, we're sorry to hear the products and… Read more
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Rubbish product and service. They will trick you into signing up for a subscription. Then pretend they are saving the earth. They are over priced and don’t deliver on their promise, let alone morals
Hi, we’re sorry to hear you feel this way. We’d… Read more
Recent reviews
I switched to the lucent globe dishwasher sheets when I saw them on sale at Coles. Safe to say I will never use anything else ever again. My dishes come out cleaner than they ever have, they never have any left over residue either! I encourage anyone to make the switch! I would love to try the washing machine sheets next, but I don't think they… Read more · 1
have them at my local Coles. Would rather purchase in person than order them online. So hopefully they will make an appearance!
I use all the different variety of cleaning sheets, including laundry, toilet, and floor cleaning sheets (+ the microfiber floor mop which is amasing). No mess with liquids and the sheets dissolve really fast (no measurement needed). I only use household bleach for really stubborn stains, but very rarely. Love the benefit that I can store all… Read more · 1
the sheets in the containers I received with my product bundle! My life feels so much easier with the scheduling option to restock on products for cheaper (and manage the frequency or pause/stop at any time). I also save on so much storage space with the cleaning sheets (keep in air tight container) - no more plastic detergent bottles, leakages, or dealing with strong chemical smells. Winning in life and the environment! Thanks Lucent Globe!
Lucent globe are very responsive and quick to reply via email. I was able to bring my order forward easily and also add some products. I am a big fan of the dishwashing sheets and the clothes washing sheets. Recently I started to use the toilet cleaning sheets and they are excellent too. Show reply
I’ve been hooked since I tried the dishwasher sheets, I’ve basically tried every product now, and everything is so good. I love the lack of unnecessary water and chemicals all over my clothes and dishes etc. and they do such a good job of cleaning them. Show reply
I really like the products and they are absolutely necessary for us humans to start taking responsibility for our consumption habits. Greatly appreciate the quick, friendly and effective communication! Show reply
Customer service rep quick to respond and on a weekend and very helpful. Have now managed to get the product to work after receiving tips from Customer service rep and it is a great product! Show reply
We bought the sheets for our Fisher & Paykel double drawer dishwasher. Only after the second wash we had an issue that required repairs to our washer. Apparently, in this type of dishwasher, these sheets produce too much foam and it spills out of the drawer and triggers a flooding fault switch. Might be ok for other brand if washers, but not for Fisher & Paykel drawers.
Hi Mario, thank you for your feedback and we’re very… Read more
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Hi Robyn, We're sincerely sorry to hear about your… Read more