Magic Hand Car Wash

Excellent customer service and an amazing job . I wasn’t asked to do a review and I never do . But the job Singh and his team did was fantastic ⭐️⭐️⭐️⭐️⭐️

Shout out to Magic Handwash in Palmyra, WA. My car is only 5 months old. I cleaned it weekly and spotlessly up until a month ago when my frozen shoulder just made it too tricky. Interior had some dust, bit of sand (definitely nothing major, don’t go to beach etc), sheepskin covers on front seats needed a vacuum. Told them not to bother with… Read more

backseats as they were covered. It was dirtier than it’s ever been but generally pretty good.

I wanted to get it properly clean again and then I’d just start doing it again each week. Thought a MagicWash (exterior-and interior) would be fine but just incase I paid the add on price to have an interior detail. This was probably excess to what it needed but for the extra $30 thought they would spend a bit of extra time on a decent vacuum and wipe down. All up $105. Didn’t expect the quality of a $40 clean and didn’t expect or need a full detail in any way whatsoever.

I booked online after reading descriptions of the services offered. It also stated online my service would take 40min.

Got there, handed over car to an unfriendly guy who proceeded to clean it. 19 minutes later I get a text saying car was done.

I thanked him and opened the passenger back door to put some things I’d removed back in. The minute I opened the door it was beyond clear they hadn’t opened it. In the plastic protector at the base of the door frame there was debris. That drew my eye to the floor mat. Had not seen a vacuum since I did it a month ago.

I was astounded. Told them it wasn’t good enough. He told me he’d fix it. As did, I calmly explained to someone who said he was the boss(but didn’t seem quite sure) what had happened and made it clear I’d be checking the car over before pulling away. He looked at me like it didn’t register or maybe he just didn’t care.

Anyway, that’s what I did. After 10 minutes (still 11 min short of the 40min I was booked for) he said he was finished. I checked. Somewhat cleaner but bits of debris on mats and seat covers and console. Still just as much on carpet anywhere but in footwell. I completely would have understood if there was sand deep in the carpet but I showed him that the pieces ‘jumped’ when you ran your hand across the carpet. Outside wash was ok but I’d just had paint protection applied so any dirt literally glides off with water.

I complained again. He asked if I booked online. I said yes. He said, it wasn’t good to book online because they couldn’t clarify the descriptions and explain that the services I chose only included a quick vacuum. I told him I paid $105 which included the add on interior ‘detailing’. I would have complained just as much if I’d paid $40 and expected less. He kept dismissing me and gaslighting me, insisting they’d done their job well and that’s what you get. When I told him I was not accepting it he rolled his eyes. I was livid by now. I said ‘F#%k it’ I’ll leave a review instead and hoped in the car.

He kept insisting it was done well and they never want their customers to leave until they’re happy. I said, ‘Ok, I’ll get out and wait until I feel as happy as when I got here. I can wait all day’. His boss came over and the guy cleaning started feeding his boss rubbish that I’d told him to go ‘F himself’. I told him to make sure he was telling him the truth if he was going to diss me behind my own car door.

My car was again brought back and this time he offered to check it over with me. It looked decent enough by then (nothing special but no longer substandard) until I opened the boot. No better than the day before. He grabbed the vacuum and it was done. I got in car ready to take off (noticing a few particle on console rubbers but they are removable and just needed to be given a shake). I was happy to do that myself if it meant I could leave.

As I was about to, he opened the passenger door and was like a changed man. Gave me a $65 voucher that I could only use at their handwash and his phone number to call him next time I wanted to come. He asked where I lived and I told him my suburb. He realised I’d come a long way. I told him I’d come because of their 329 5-star reviews. He seemed surprised.

By now I just wanted to go. I said thank you and that I was sorry I was angry but I told him he couldn’t advertise one thing, not deliver, gaslight me, be dishonest about our interactions to his boss and then expect me not to be.

Anyway, I have no intention of using what was clearly a bribe voucher to avoid a negative review. Maybe 329 people were willing to accept or perhaps they were paying the $20-$40 for a basic wash. The wash that they openly admitted was all you’d get no matter what you paid.

Make your own decision but I can assure you I wouldn’t have taken this much time out of my day to write this if I were lying.

Magic car wash Bentley exceeded my expectations. Up against a tight time line, they did a truly fabulous job on my Kia carnival internal detail. To state my car was a disaster before hand is an understatement, with 4 kids under 8 I’ve seen cleaner tips! But they did an amazing job cleaning the carpets, getting the crayon off the seats and finding all the hiden chicken nuggets the kids were saving. Highly recommend them

Better than expected – I attended the Victoria Park (WA) location and was happy with the service and the result. Car was cleaned in the prescribed time to an acceptible standard. The cafe provided a good place to wait with newspaper to read. Time to wait clearly shown on TV screen, so you can see how things are progressing.

Magic Hands Car Wash Review – Just had my car washed at Bundall on the Gold Coast. It’s a bit cheaper than the competitors but they did a great job & did it quickly

0 out of 10 Leaves and rubbish left below wipers in cavity above bonnet lip. When asked, was told we only clean these out in mini-detail, not the Magic inside/outside wash. Absurd - one spray with pressure wash and they are gone. Then attendant said: "we'll do it next time" ...

Charged way more than prices suggested on website for premium services - including a 'full detail' on the grounds that the cut and polish needed to be done twice because of the condition of the paint. Interior was done well, engine bay not at all, and exterior was done not so well. Although it looked clean and they had removed a lot of tree sap,… Read more

on inspecting more closely when I got home there were patches not done at all, as shown by a quick amateur polish of these areas by me. I do recommend basic wash/vacuum but I doubt the detailing experience, and certainly think I was overcharged for what was done. I'll be calling them tomorrow and will update this based on their response.

Not sure what is going on. It used to be great the last 3 times I have taken my car in for interior and exterior wash vacuum wipe windows ledges trims the car looked untouched I informed staff on the spot to be told it was so dirty that that was the best they could do.. I went home and vaccumed wiped the interior myself no special equipment so sad this place has dropped its standards

Was lucky enough to use the new Joondalup centre last week. The service was outstanding and the results from the car clean were fantastic. I will definitely be back.

Terrible service, my car was pretty clean to begin with but came back still dusty on the dash, gearstick, centre console. There were protectant smears all over the plastic, not wiped off properly at all. The gaps between the door and seats and centre console areas was not cleaned at all after I had specifically asked for it. Wheels still dirty and… Read more

when I pointed it out they said it doesn't come off, I wiped my finger over the grease to prove it does. I had also asked for a wax and polish, the car came back with drop marks all over it, even some yellow product drip down the side of the car, again when I pointed it out he tried to say it was the paint, I have a red car, I then wiped out off with my hand again to show that it was not a scratch in the paint. Service was terrible and the weak excuses and lies about it just add insult to injury absolutely never go here IT WAS TERRIBLE. barely any better after they had another go at it as well.

Dreadful job – Very disappointed with Bentley hand car wash. I paid for wash and hand polish. $30 for hand polish, which is advertised as taking 30 minutes. It took them 2 minutes with some watery solution. They didn't didn't even polish it of properly. There's smears all around the car. Over spray on all the windows which they just left . Dreadful job and definitely not worth the exorbitant prices.

Disappointed – Wish I had read the real reviews first. Paid for premium service inside and boot still dirty. Windows had greasy streaks and this weird film that fogs up every morning finding it hard to remove. My Mercedes had just been resprayed 8 weeks earlier. Now I have swirl marks and scratches. Contacted the Frankston facility was given the runaround. Never again!!

Overpriced and disappointing clean – Magic car wash BELMONT - Been coming here for almost 2 years and the quality of clean has gone downhill and price has increased. Paid $75 for just inside, when quoted i mentioned i had never paid that much before. He insisted. When car returned it was the most basic clean. Seats still dirty, floor still had marks on it. If you are going to charge… Read more

this much you need to be taking more care and doing a thorough clean. Very disappointing and won't be returning again.

Very happy with services – Very happy with the car detailing service I received today, sorry I did not take a photo My car was shining bright from far away. Super happy

AVOID! – VIC PARK NOT WORTH IT!!! If I could give this place less than 1 star I would! After getting my car cleaned I realised that one of the rear windows had a scratch on the tinting, so I drove back and pointed it out to them. They refused to take any responsibility for it! I know the scratch wasn’t there before hand. If it didn’t happen when they were… Read more

cleaning the inside of the window, then they did it when they were moving the rear seats back into position and fitting the boot guard on. (I had the rear seats folded down and the boot guard was off). I was going to put the seats back into position, but they said that they would do it. It is actually my parents car that I am borrowing, so I am extra cautious with it, which is why I noticed the scratch straight away. I bought my parents a voucher from Magic Hands as a thank you for them lending me their car & they refused to give me my money back for the voucher. Why would my parents want to go back there? The car is less than a year old. There is no damage to it anywhere else. DO NOT SUPPORT THIS DODGY BUSINESS!!!

Wash caused damage – Th vacuum has got the air conditioner bottom and the staff couldn’t find it inside of the equipment. Maybe they did not try to find. I am really disappointed with the quality service overall. Never been there again. 1860 pointers store.

Do not go here!! – Do not use this place unless you want your car damaged and not cleaned properly. I was over charged, my car was still dirty when I picked it up. Was charge for wax but owner said it wasn’t done and won’t refund. Car had to be towed afterwards due to a staff member engaging 4x4 incorrectly. Owner is rude and refuses to take responsibility and won’t… Read more

even offer an apology for what has happened. Cost $300 originally quoted $250, my car is 3 months old and will need repairs and a new detail to fix what they have done.

Magic hand car wash Kingsbury vic – Group of young people try their best to clean your car, it’s not an easy job it requires a lot of energy and effort on it. If can focus on edges between boot cover and bumper and dry floor mat will be more appreciated, thanks

Terrible Service – I had to bring my car somewhere else to get cleaned. Wheels were filthy, side steps were filthy, white streaks everywhere. Worst carwash in Melbourne. If you like your car, stay away from this place.

Heathmont Scammers: try to upsell every time – Heathmont location used to be our favourite car wash. Now when you go and you ask for a clean they tell you it’s too dirty and you need to pay for more expensive clean. Last time they wouldn’t do a basic clean. Only $89. I went with it as it had been a while between washes. Yet today it was worse. They were the last people to wash my car yet they… Read more

tell me today that it’s now $155 as it’s too dirty - they were the last to clean it! And there was less time between cleans, than when they cleaned it for $89. We took our car to Vermont Majestic. For a way better experience and way better price. Don’t let people bully you and lie about their service. Other reviews suggest this is their business model. So beware, and go somewhere else.

I thought a third chance would be a charm – This was the third time in a row with some time in between that the wash / mini detail has not been executed to any degree of satisfaction. I don't get why I should need to inspect the car after it has allegedly been done. It is up to the manager to see that it is done properly. This is the 3rd time in a row where I have had the mini detail and… Read more

the inside of the car was still not clean. The dashboard was still dusty, the floor had fluff on it there were fingerprints on the window's. The outside was a bit better but the widows are never done properly. Well this was the last time I will be going back to Magic at Frankston.

Great service and a friendly team – It isn't often that you notice that the entire team is diligent and friendly so I wanted to take the time to review. This carwash is not expensive which is refreshing with so many charging over $90 for a wash! I have a big (and very dirty) van and they did a great job. No complaints. Thanks. I am happy to find this one on hoddle rd. Show reply

What a Disgrace – What an absolute rip off, was charged $450 for what I thought was a full detail, however I was informed that it was an express detail...which retails for $129 on the website. Regardless of that the car looked like it was hosed off at best, there was still mud on the rockers and stains on the paintwork. They insisted that the marks could only… Read more

removed by machine polishing, however I finally convinced them try hand polishing and bugger me ...they all come off. This company is an absolute disgrace and I will not use or recommend any the services.

I should of learnt never to pay for service up front..buyer beware

Variable quality and always upsells – Every time I come into this facility I am up sold. My car was cleaned by my Mazda dealer yesterday, they washed the outside and vac’d inside. They didn’t wipe over the interior. Apparently if I don’t pay an extra $25, Magic Hand don’t clean the interior either. This has happened before. The car is clean but I have to pay an extra $25. It is just… Read more

theft. Clearly company policy. I avoid coming here as much as possible. From now on I won’t come back.