Maytronics

My dolphin skimmi failed 20 days after the one year warranty expired. The only thing they offered me was a gift certificate for their website in which they no longer have a pool skimmer. So I am essentially out luck. I would not do business with these people.

I purchased S200 Dolphine pool cleaner in 2023 for about A$2,200. It worked perfectly fine for over a year, but then performance declined after that. Right after the second year and when the warranty expired, one morning the adaptor broke and I had to pay over $300 to replace it and six months after that the little spinner inside the motor stopped… Read more

working, which is going to cost me over $500. Overall, the brand reputation is misleading. My friends' cheaper cleaners have worked much longer with a similar performance so do your own research and stay away from spending too much on Dolphine

Please be very cautious when purchasing a replacement cord for your X40Plus. They will sell them as 18 metres but will only provide you with 16.8 metres, which can make a genuine difference, as it did for me, then fob you off with some rubbish story about it being better for us to be shorter without even so much as an apology for misrepresenting… Read more

their product to the consumer. I believe that is illegal. I will be changing brands unfortunately. I am really disappointed about this sort of behaviour

Cleaner was excellent until power button cracked. Under warranty they sent a new power control, wrong one, not powerful enough to push cleaner up the walls. I realised it was the wrong model and rang again, the correct model arrived within two days ! Excellent service the second time. All good again bot climbing walls again !

I have had a Dolphin Maytronics robot for 3 years and it’s been problem after problem. The communication fails at least twice a month with resetting everything fixing it for a week or two. I understand it’s a frequent problem but it never gets fixed… Read more

by the warranty repairer. Will avoid maytronics permanently and discard the robot yo the bin rather than have to deal with customer service again

When we bought our house we inherited a run-down, very old robotic pool cleaner that broke shortly after we moved in. We didn't think there was a rush to replace it and just used a scoop and manual vacuum cleaner until we got our Dolphin S100, but we really should have got it sooner! After the first use of our Dolphin the pool was CONSIDERABLY… Read more ·  1

cleaner and after a few uses I feel a bit shocked at how dirty our pool must have been with leaf litter and other debrisand now it looks amazing! I can honestly say this powerful robotic vacuum cleaner has saved us so much time, reduced arguments about cleaning the pool, and made the water environment in our pool so much healthier! And apart from it being easy to use it also really satisfying watching it work knowing it's taking care of business while I get on with other things! I'm sure this unit will serve us for many years to come but it's safe to say we won't ever be going to back manual vacuuming! If you have a pool then do yourself a favour and get a Dolphin robotic pool cleaner!

Very bad for service and maintenance issues. I tried to simply replace a simple track on my Dolphin S150, and they did not repair it because they sent me an e-mail for payment before repairing the unit. I sent an e-mail back saying - Please repair – Quote accepted. I called back after two weeks, they said they actually want a payment to be made,… Read more

before starting on the repairs. So I said don't worry about it, you had the unit for over 2 weeks, now you are still waiting for me to pay before repairing it. I said I can make the payment now? However, its now going to take another week or so to repair it. Go figure. I think I will go and buy another brand due to these service issues.

Sydney Branch Unit 1, 45-47 Rodeo Road Gregory Hills 2557 02 9625 9785 ABN: 87 148 058 495 Quote No. Date Your Ref. SC25026591 08/12/25

Serial Number Part Number Part Description Customers Number G2629KMP8M 99996208-AU Dolphin S150 710008016 Quote (Service Call) Qty Item Code Description Unit Price GST Exd Total GST Exd 2.00 9983120 Adaptor For Wheel Bearing M2/M2i $2.55 $5.10 2.00 9983115 Bushing - Brush 3 $1.64 $3.28 2.00 9983114 Bushing - Wheel 2 $1.40 $2.80 2.00 9983410 Wheel Front Grey $13.68 $27.36 2.00 99831521 Track: M1/M2 Blue $30.07 $60.14 1.00 99831221 Brush Active PVC (Blue)* $21.64 $21.64 1.00 99830244 Rapid Drain Flap (M600) $11.33 $11.33 1.00 S-LabourC Labour $120.00 $120.00 1.00 S-QuoteC Quote Fee $50.00 $50.00 1.00 S-DisposalC Disposal Fee $30.00 $30.00

I purchased a Maytronics Robotic pool cleaner for close to $3000 - the top of the line model with WIFI, just over 3 years ago. They are now over $3000. The unit failed last week and I took it to my local supplier who I had bought it from and they advised that it required a new motor which was quite expensive to replace. The unit was not far out… Read more ·  1

of warranty and so I contact Maytronics Customer service directly.. The were amazingly quick to respond and with a few back and forth communications,( always prompt and courteous), they agreed to cover the repair outside of Warranty. I had doubted my decision to purchase Maytronics because of the repair needed, but due to their exceptional customer service, punctual, professional and courteous responses, this restored my faith in a company that values customer care and knows the importance of customer loyalty. A special thank you to Merrilee the Customer Care Representative who I dealt with for her exceptional customer service and for all she did above and beyond to end up with a great outcome. The unit itself has been a great machine and so easy and simple to use and saves hours compared to the manual way of cleaning a pool. Being a tech nerd, the WIFI capability is great as I can control the Robot remotely and also have great fun manually driving it around the pool.. It does an excellent job of cleaning the pool and not only is the waterline cleaning feature very usefully and effective, it is amazing to see the technology work to make it happen. The unit is easy to clean and maintain. The machine has become affectionately known as "Rob" the robot ! and almost feels like a member of our family. Thank you again Merrilee for providing exceptional Customer service

Just purchased a Liberty 600, the first run it cleaned really well. Although it has never returned to "the shaker" (even though pool filter has been off and we have down loaded the App etc) This issue we didn't mind too much because we could retrieve it with the hook supplied. However the machine keeps coming up with a fault and ceasing its… Read more

cleaning cycle. We showed the fault (something stuck under the roof) to the place of purchase, they verified that nothing was stuck. Product returned to Maytronics where it took roughly 16 phone calls to even get the machine looked at, it wasn't returned until weeks and weeks later. AND THEY DID NOTHING AT ALL TO IT!! I have asked for the company to ring me and no one will contact me about the recurring fault. It seems we have a "lemon" but Maytronics are refusing to do anything even though the machine is only about 8 weeks old. I suggest you do not risk the huge purchase price

We had our pool built in 2020 and we bought the Dolphin M400, the beast has not missed a beat , vaccum works like a magic everytime, would not have bought any other pool vaccum, even through the price was on higher side, worth every penny with the caddy. We bought the pool cleaner from the pool builder. since our purchase 3 of our friends who own a pool have purchased Dolphin pool cleaners . Show reply

Amazing cleaner! It's taking the hassle and stress away from cleaning and has given .e back my weekends! More time to swim! Great price and quality, I would highly recommend. Show reply

Our Maytronics robot has had two major breakdowns, the motor board stopped working after about 18 months (covered by the warranty) and now the unit is no longer working after only 4.5 years, so it requires an expensive repair as it is no longer under warranty. For a product that costs over $2000 new, it is a rip off!! There should be a warning that comes with it that clearly states it will not last 5 years!

Our neighbour has a large gum tree that hangs over our pool and sheds a copious number of leaves. Our inground pool is just under 15 metres so we upgraded to a Dolphin S250 this Summer. It’s super lightweight and easy to handle. So far, it’s working well removing dirt, sand, and even teeny-tiny debris. The water is crystal clear. As a busy working… Read more ·  1

mum, I love using the MyDolphin Plus App to remotely navigate our Dolphin! It gives great peace of mind knowing the pool is clean when I pick up the kids from school and they ask for an afternoon swim. The Climate Care Certification was a must as we are actively seeking to reduce our energy bills wherever possible. The Dolphin offers a big reward for next to no effort.

Not working any more, engine burnout from under 3 years since new.... cable started falling apart then engine has stopped working... very little local support or return phone calls and overall a highly unprofessional approach. Only found out now where it is manufactured....

I have an x20. 2 years and 2 months after we got the cleaner it stopped working. Took it into a certified maytronics repairer and they diagnosed the drive motor had failed. The repairer tried to get it fixed under warranty but maytronics did not accept as it was 2 months out. We paid the repairer to replace the drive motors and replace a few other… Read more

worn parts. Got it home and put it in the pool.... Nothing. Same issue as before it was "repaired". Now I have to take it back to the repairer again loosing more time and money. 2 years out of a $1500 pool cleaner is trash to be honest. If I have to buy a new one I will be going with a different brand.

This review is specifically for the Dolphin M 550. We originally bought a Liberty 400 but returned it as it did not work, so to their credit the local pool shop excnanged it for a M550 for the same price. My pool is pebblecrete kidney shaped. #What I like is:- the relative ease of operation. The easily clening of the filter and the wireless.… Read more

It cleans the bottom of the pool well. It give a 4 year warranty period

#What I dont like is:- the fact that it does not clean the walls and waterline very well ( this is despite the fact that it has a specific program to do this) Despite all the sales blurb about mapping, this cleaner does not map the pool at all. It is quite random. It wastes much time going over parts of the pool it has already co0vered. It does not do the steps at all. Conclusion: Our last pool cleaner at 1/3 of the price did just as good job of cleaning . It just didnt have wireless. It is not worth the price tag..

Impressive machine. Good online purchase experience directl with company. Easy to setup. Excellent delivery and setup from local vendor (Pool Mate from Gateshead). Not very good at climbing pool wall (jewels for pools 100% glass bead) even with coarse filter cartridges and smooth rollers. Cleans what it can reach very well but disappointing that it won’t climb all of the walls. Show reply

I bought a Maytronics Dolphin 150 to make my life easier. It is by far the biggest heap of rubbish I have ever owned. It floats around pretending to clean but it picks up nothing from the pool floor. It constantly wraps around the pool stairs despite buying floating devices for the cord as advised by my pool shop owner. When you try to get it out… Read more

of the water it drops whatever it has managed to skim from the water back into the pool and unless your built like Arnold S you won’t be able to lift it out anyway. Total waste of money.

I have a Dolphin cleaner M400 for 9 years . It was money well spent,it's had a couple of minor repairs,and just had new bearings put in by Steven at Austin pools browns plains qld. And it's going again,I was quite happy to buy a new one from Steven,but when I need a new one it will be another Dolphin pool cleaner. I can say they are the best pool cleaners ,highly recommended them you won't be sorry Karen Blowes Show reply

I have a Maytronics Pool filter system, came with pool supplier so really had no choice. Ive had issues with pump and chlorinator so far, need replacing. The technican is excellent, however getting him onsite is a major effort, several calls over serval days, I have never come across a call centre so unable to do their job, if you keep calling… Read more

you, maybe 5-6 calls, you will get someone to help you. Ive been hung up on twice, told I would get a call back and didn't, told service is on training all day no one can help. Passed around to several people who still dont know what to do with a warranty call. It's unprofessional and seriously needs looking at. On this occassion I've spoken to 7 contact staff over three days of calling, finally tech is coming onsite in three days, what business operates this way ??? Dont buy or contract with Maytronics.

Do not buy these products! During the three years of owning the Dolphin AW6 (cost of $3000) it went in for problems four times. The last time it was a few months out of warranty and I was told it would cost ~$2000 to fix. They were unapologetic, despite their so called top notch product that apparently has a lifespan of three years.

Maytronics Dolphin Hydro Plus - Not Recommended I purchased the Dolphin Hydro Plus model upon staff recommendation of Swimart as a replacement for my Dolphin s300i (which worked fine & did a great effective job for many years). Unfortunately the Dolphin Hydro Plus, which is a newer and equivalent Swimart spec model of the s300i has performed a… Read more

completely sub-optimal job which is highly disappointing. For starters, the Hydro plus only has very limited functionality and the user can not control depth of clean (floor/walls/waterline), nor duration of the clean, only a on/off button. My Hydro plus model initially would spin uncontrollably mid-air, not stick to the walls and certainly did not do any of walls (inc stairs) or waterline effectively. Only upon firm escalation to the Store Manager was I able to get this issue looked at by Maytronics who apparently ran some checks and believed it was OK in other pools. After another month wait the same robot was put back in my pool where I was informed it is doing the best job this model can do and I must have 'got lucky' with my older Dolphin equivalent 5 years earlier. Despite repeated efforts over another week of cleaning, the Dolphin Hydro plus is unable to effectively clean all floors, walls & waterlines, does not climb the walls, does not go anywhere near the steps or waterline and has been unable to effectively clean the floor of the pool either. Despite frequent calls to Maytronics (phone and online) and attempts to escalate and resolve via Swimart, I remain stuck with this ineffective product, appalled at the lack of service from Swimart and out of product for $2.5k. I was hopeful to find a resolution based on my prior good experience with the Dolphin s300i but I am extremely disappointed & unsatisfied with the Dolphin Hydro Plus from Swimart and strongly recommend you steer clear.

I cant tell you what the product is like because i still haven't received it after nearly a month after paying for it. Dealer blames Maytronics... Maytronics blame the dealer... and im just the s^cker in the middle who paid for it

My AW5 Aquawize pool robot was having problems. This product was out of warranty by 6 months. Contacted Maytronics, sent to them the requested information. They have offered to replace the motor free of charge. MAYTRONICS THANK YOU!! Show reply

Hard to believe that this mayo Tronics pool vacuum works so well it is absolutely amazing. We are so grateful to have it. It is just unimaginable. It works perfectly. I have no complaints at all. It is truly amazing. Thank you so much for providing this product and making available to all. Must have well worth the money. Show reply

I was blown away at the service I received from the customer care team!! My controller was faulty and under warranty. It was replaced and returned to me within 4 working days. FANTASTIC....MAYTRONICS TEAM Thanks you thank you thank you Show reply

Love my Maytronics Dolphin S250 - pool looks fabulous! Super easy to use, light weight and thorough...and even better I just automate it from my app. The pool looks great (whereas it used to drive me nuts before getting the Dolphin!) Show reply

Had a problem with my Dolphin M6 cleaner and was very disappointed with the response from the pool shop that I bought the unit from. The unit was 12 months old but well within its 4 year warranty. Contacted Maytronics directly re the fault. They offered to pick the unit up (regional Queensland) and repair & return, or give me a new cordless unit… Read more ·  1

to trial as a potential replacement. I took the option to try the cordless unit and was very happy with it. Contacted me when my unit had been repaired and offered to send it back to me or, if I was happy with the cordless model trial, replace my unit with a new cordless model. I took the cordless unit option and have been very happy. Cannot fault the customer service from the guys at Maytronics Queensland.