Microsoft Store

I found excellent customer service – My sons microsoft controller started to play up, customer service straight away sent me a shipping label and new controller was delivered to me within a week and that's twice that has happened maybe everyone has been ringing the wrong number

CASSY AND michael – THANK YOU SO MUCH. You guys went above and beyond!!! We really appreciate it! The company is very lucky to have great employees working for them who know what they are doing

Surface Pro 4 charger – My Surface Pro 4 which by the way is exceptional, one day suddenly was not charging. I called Microsoft and was on the phone for about 20 minutes. They have issued me a new charger. A short few days later the charger was delivered and it is working perfectly! Excellent customer service and product. Thank you Microsoft!

I cannot believe how many Australian consumers have been allegedly ripped off trying to get customers to take Co-Pilot. I just want a basic windows platform to make a few spreadsheets and now I am being forced to upgrade in windows or pay for extra security for my older windows software. How much money do these people need. There has to be a competitor so we can all leave Microsoft. I just want some value for money.

Horrible experience stay away from microsoft – Horrible to deal with. I ordered a laptop online and was given an eta. the eta for delivery later changed to a much later date and i needed it by christmas so i cancelled it and called and was told it would be cancelled and refunded within 5 days. Its now been over a month and not refunded. Microsoft wont listed and their automated phone call… Read more

centre is useless. Ill lodge a complaint with fair trading and dispute via credit card now. Dont buy microsoft.

Being tortured by an underground government organisation would be more enjoyable. Send em – Needs to be an option for 1/2 or no stars for these morons. Claim all reasonable requests for refunds are approved. What a joke. $45 for a game that has no anti-cheat, riddled with cheaters and crashing issues. Also realised my friends play the Steam version for this exact reason. Not good enough apparently. $88 billion USD in net revenue isn't… Read more

enough for these sweaty halfwits, get a tan and touch some grass you f*ckin nerds. Oh and how about hiring some local employees and not selling out to third world countries. Who KNOWS what Microsofts support number or email is?? Non-existent. Even if you find someone to talk to, they're a halfwit with brain cells that they can SOMETIMES manage to BANG together and get a little SPARK. Lasts no more than 1 millisecond before the resume DROOLING and speaking INCOHERENTLY. Bunch of morons I deeply wish go bankrupt.

Oh and COPILOT IS GARBAGE, I COULD CODE A BETTER AI SYSTEM USING MY F*CKIN ELBOWS. Halfwits.

just avoid anything these guys have made – they have the easiest job to run in all of computing yet they can’t get it right. thousand of “professionals”sitting at a desk yet they can’t manage to get microsoft outlook working for a week

won't stop taking money from my dead father – My father who had dementia for 2 years passed away last June. My mother and myself have tried numerous times to try to get Microsoft to stop taking money from my mothers bank account (as my dead father doesn't even have an account anymore). Firstly you can't even find a telephone number that actually gets answered by an Australian Consultant. … Read more

Secondly when I sent a complaint to them complaint no.7035049590 they immediately sent a response stating they were closing my file as it wasn't an Australian Consumer Issue. That was it even when I sent a reply stating that it indeed was as my father was an Australian and so am I. No response from Microsoft. So I went back online and got a number through the virtual store assistant that was supposedly a telephone number that would be answered by a human, yipeee I thought but no it was an American line that handled the US and Canada. Anyway it was explained to me that Microsoft would not close my fathers account as he was unable to verify the account even though I told them I had both a Death Certificate and a Cremation Certificate. Apparently the only way that Microsoft will close an account ithout verification from the account holder is if they don't get paid. They don't need permission to close the account if they aren't getting their money, but they will keep taking your money even after you are dead. This was explained to me by the above call case no: 7035240154. So unless my elderly mother who is on an aged pension and has all her banking through an account that is only in her name, not my fathers, shuts down her account and opens a new one Microsoft will just keep taking my mothers pension money. This is insane and totally unfair and until someone from Microsoft does something to actually help me I am going to repost this review every day on every review site I can find.

Another Microsoft Flop, – Update: IT IS SIMPLY WORSE. When trying to install Minecraft Education for the kids it currupted my Java install and deleted all the game files (thankfully i backed it all up). Then it was a NIGHTMARE to uninstall completely because MSstore has its own idiotic install file system. I was using sweet home 3d, then MSstore decided i hadnt paid… Read more

for the software and (even thought i did...) locked me out. took ages to get a ticket resolved with a recipt... Just a joke of a Microsoft money grab.

The entire computer industry is rotten to the core – After months of searching for a new laptop and reading literally hundreds of pages of consumer reviews on Product Review, I have not found a single computer company with even remotely acceptable credentials. The so-called expert reviews in dedicated computer magazines rarely inspired as their reports are in sharp contrast to what consumers are… Read more

experiencing, and saying. I can only speculate in that they dare not mention anything adverse for fear of losing advertising revenue. Notwithstanding that I have gone from dealer to dealer as in Harvey Norman, JB hi fi, Retravision, Good Guys, etc, without success. And then there were the specialist IT shops that were ridiculously overpriced albeit they were basically offering the same junk.

The big players in the computer industry are having a field day, fobbing off poor quality software and products while providing no recourse avenues. Service is gobsmacking atrocious, treating consumers with outright contempt while they continue to trade with impunity. Lethargy is rampant. Albeit thousands of product and service complaints, this has had zero positive impact. Their marketing and sales modus operandi amounts to nothing less than bullying tactics extending to coercion. Consumers are just not getting the service they paid for. When engaging with sales and service departments, constructive feedback is ignored, and ghosting or stonewalling rampant - they stop responding to emails and calls.

Try escalating your complaints and you won’t get past first base. At best, they will fob you off to an assistant posing as a specialist manager, floor manager or colleague who’s trained to articulately fob you off. Their CEO’s, Directors and Senior Managers are the untouchables - never seen, never heard of. Contact accessibility via phone or email is at bare minimum or nonexistent. Stupid Bots waste your time, adding to your agitation and frustration before one gets to speak to a human being - if you’re lucky. If the IT departments of the big tech companies can’t program a Bot correctly, what chance do we have? It’s like a circus without a ringmaster.

Anyone in the market for a new computer reading consumer reviews for Lenovo, Microsoft, Acer, Apple, Asus, Hewlett-Packard, Dell, etc, will quickly establish that with an average of less than 1.5 stars from thousands of reviewers, it’s a hopeless scenario. Throughout the industry, it’s hit and miss at very best. Notwithstanding a premature, untimely computer failure equates to loss of critical information, inconvenience and irretrievable financial loss.

Modern computers are unreliable, overpriced and don’t last. It makes no difference as to the price, make and model one buys - the overall risks are the same. With laptops, it’s all about lighter and thinner so they overheat. Laptops can no longer be described as laptops as these horrible devices require placement on hard surfaces for air to circulate or they’ll overheat and catch fire. Critical components of previous generations are non existent - we now need to invest in docking stations, SD card readers, external storage devices and optic drives. Adding insult to injury, our desktops are cluttered and now look like a dog’s breakfast. So much for portability - it’s a joke. SD card readers should be a standard feature on all computers as we use SD cards in our dash cams, cameras, security systems, smartphones, etc. Antivirus software, Microsoft packages, etc, is another unavoidable cost. All these add-ons almost doubles the base price of most computers. When it comes to inferior products, bad service and related financial loss, the consumer is bearing the brunt of this diabolical situation. Be assured, the thousands of man-hours lost in Government departments and businesses experiencing identical issues are being passed on to the consumer. Trying to source a reliable laptop with solid support is a lost cause. The unabashed profiteering is rife - failing that, commercial theft en mass. If ever there was a desperate, need for a Royal Commission of Inquiry, this is it.

Absolute rort – I bought a new desktop last year. It said it came with Microsoft 365 Family. I don't want that, opted out of that - got charged anyway. Thought I'd at least cancelled it, even if that was $129 last year I wouldn't get back. Cut to this year and I'm charged $139! Absolutely livid! I absolutely HATE Microsoft, I don't want their janky Office suite,… Read more

I literally just want to use my computer for the same 3 things I've been using it for the past 15 years - drawing software, Internet usage and messaging apps. So now I've been charged $258 for things I HAVE NEVER NOR WILL EVER USE, just for buying a computer. Bloody ridiculous.

Microsoft the new undercover Scam artists! – I have never experienced anything like the so called help desk with Microsoft. I am starting out as a small business owner and subscribing to Microsoft 365 Business Standard is proving to be the worst business decision I have made so far. They don’t care about their customers. They provide a ‘help desk’ that in my experience can only be… Read more

described as incompetent. So called Engineers are assigned to your Service Request, who either don’t see the request through to the end, claim that it is ‘resolved’ when it isn’t and when you follow up to try and get a response including the case number they respond asking for the case number. Or on multiple occasions ask to make a time to call then instead of calling at the agreed time, call at all sorts of strange hours and then email to say they have been unable to contact you. Then when you do get in touch they have no idea what the issue is that was raised and ask if your issue has been resolved. Explaining the issue to date results in them repeating something back to you that is not what you said and then when you try to clarify the conversation goes no where. It is honestly ludicrous, appalling and unbelievably shocking communication. Not to mention deceiving!!! I believed I was signing up for a month by month subscription but when I went to cancel it wouldn’t let me because it was an ‘annual subscription’. That is not the option I believed I was agreeing to. They seem as untouchable as Bikie Gangs or Mafia are to Police, because by making it so hard to communicate there is no way to resolve the issue and the NSW Department of Fair Trading have so far not been able to assist. This all stems from attempting to change my business name and a nightmare that has been happening since 14th February 2023. Today is 1st June 2023, so nearly 4 months and it is all such a mess. I am loosing so much time that I could be spending on my business but can’t because I have to get this resolved. The Microsoft way is unlike any other way of providing customer service I have encountered. They are in an absolute league of their own. I’m being charged for 2 accounts, as I set up a second when they could help me change the business name in the 1st and since I thought I was paying by the month and could cancel at any time, I thought I could do the migration myself then cancel the old one. They were unable to help me with the migration or give any advice. Then when I finally got all the data off OneDrive (a beast of a problem in itself and more unresolved Service Requests), I found out they wouldn’t let me cancel because I was locked into an annual subscription and turns out it is annual with BOTH accounts. No one is able to help me and I’m ropeable!!!! I’ve got ENDLESS emails via both accounts trying to cancel them and ENDLESS dead ends. Is anyone able to tell me how I can find someone at Microsoft to actually help or are they that big now that they are getting away with daylight robbery? The unfathomable part is also that after this experience why on earth would I EVER consider getting a subscription with them again? They consider themselves so big that they don’t need to keep customers who are a minority? It’s disgusting treatment and behaviour that’s just as bad as criminal behaviour that steals and impacts innocent people with no regard or respect for humanity. HOW are they getting away with this!!

Xbox order is totally messed up – UPDATE: Can't rate zero stars or I would. As of 25 May, I can't find a way to contact a person no matter how many hours I have spent on the phone. The best I could do was click "return" for an order that has yet to ship. I did. They sent me a return label to print and I have 30 days to return an item I have not received. Ordered an Xbox series X… Read more

on 15 May 23. They were in stock and said 2-3 days for delivery. Microsoft sent an email saying it would deliver on 17 May. Status online said label created and waiting to ship. The Fedex status said they had been notified and they were awaiting delivery of the package to ship. On 25 May, status is the same. The real frustration is trying to contact customer service. A circular process that results in no way to email or talk to a person. The auto system doesn't recognize when you ask for help with customer service for a delivery. It refers you back to the link at the website and disconnects. The chat option that is supposed to exist could not be found. I searched diligently for a link. No help. No option to cancel, just return the order that has not been shipped. I would venture a guess that if I select "return" the order, they will keep a restocking fee. Why can't I get a person in a customer service role? I should have just gone shopping downtown and paid the extra to get it.

Appalling lack of customer service – Just spent 1hr trying to resolve an outlook issue as unable to do update. Tried calling and you can no longer call only go online. Here it is impossible to find a resolution. So I am stuck with my issue with zero support. I will be cancelling my Microsoft account now

Customers aren’t valued – Very dissapointed with the poor service received from Microsoft online store. Did not keep their word, provide extremely poor service and waste your time. How hard can it be just to buy their product. online store needs a reshuffle in customer service

Worst company in the world – Purchased cloud storage and called to cancel straight after on the same day as I realise I didn't need it. No way to contact support!!! No answer to emails!!! Biggest scammiest organisation ever.

Absolutely Pathetic – Website stated Xbox would ship on 28/9/22 It didn’t ship until 24hrs later. Unbeknownst to me, their courier service, DHL, uses Road Runners Tasmania for “regional areas”. The item was handed over to them 29/9 pm, and ONE WEEK later.. It has STILL not arrived. Another parcel I ordered elsewhere was dispatched same day, VIA REGULAR AUST POST WAS… Read more

delivered TODAY!

DHL unable to help because “it’s Microsoft account, we only talk to them”. Microsoft unwilling to help.

I note that though this site is monitored by MS, they’ve never posted in defence of their truly atrocious company. A multi-billion, multi-national corporation….

Absolutely devoid of customer service – My dad purchased a surface 7 while in pallative care and bought the suggested keyboard and mouse. He died a week later and I discovered that the keyboard they had sold him in the "bundle" was not compatable with the surface 7. When I explained the situation, Microsoft told me I had to return everything in order to then buy everything again with… Read more

the correct keyboard. However, the nurses had gotten rid of all the orginal packaging except for the keyboard (funnily enough the only thing that needed replacing). This made the refund ineligible. It's a multi billion dollar company.

No refund Microsoft 365, do not leave your card details with them – I have an unauthorised charge and there is not refund, no customer service, nothing. Terrible ,,!,, Bill Gates and your gang. I'll stick to apple from now on, I'm pretty sure I'll be well looked after there...

MUPPETS – Duck BILL and his gates! $168 Billion in revenue and your customer service is worse than all the Telco's in Australia and that says a lot! I had a simple Outlook question and it took 5 phone calls and about an hour inc. a woman that was eating lunch then hung up on me.... Sort it out Bill you reptile.

absolute joke – Surface Laptop 3 used for 4.5 months only - work purposes (word, zoom, internet), nothing more than that. Machine simply stopped working - took to Microsoft physical store: hardware fault. They are now refusing to give me a refund and barely answer my emails. Terrible customer experience

No Customer Service Just A Rip Off – Just purchased windows 11 on new laptop and cannot change colours. Tried to call microsoft to talk to a customer service person and was redirected to online only. In this process I was unable to solve my issue. I then was directed to just answer and when I tried this service I got to the point where to be connected to an expert I would have to pay a fee.

Poor Microsoft Store experience and unhelpful customer service – Spent 30mins with online customer service just trying to get a Tax Invoice. You'd think a legal requirement to provide a tax invoice would be satisfied as soon as purchase is made, but apparently you have to jump through hoops and help them troubleshoot their own system. Software companies that avoid the brick and mortar costs of in person retail stores should not be held to a lower standard for compliance with tax laws.

Lied and never delivered a Black Friday deal gift with my Surface Pro purchase – Bought a surface pro on Black Friday. Clicked on one of the complimentary gift but never came. Asked customer services they requested a screenshot of it. What a load of crap that was the reasons why I made the purchase on Black Friday. Will no longer buy from MS.

It sucks like a vacuum – One day I was wondering if I should buy minecraft java edition and I decided to go try and buy it but when I tried logging in it said my account was locked I watched their youtube video on how to unlock it and it said if they see suspicious activity they'll lock your account but nearly EVERY comment was someone with the same problem as me THEY GOT… Read more

LOCKED OUT OF THEIR ACCOUNT FOR NO REASON!!! terrible service, and you can't really unlock your account without a phone so If you're a kid you're screwed

Terrible hardware and terrible follow up customer service – Purchased surface book 2 for $1800 less than 2 years ago. 5 weeks out of warranty stopped working. Deemed unrepairable. Can’t get any response or reply to my correspondence to Microsoft. Next stop fair trading and ACCC.

lack of customer care by Microsoft support team – I would like to ask whether anyone else has been ignored and felt Microsoft lacks integrity when dealing with technical issues? I have been calling, emailing and online chatting with support team for over a month re my surface pen which doesn't work. After using it a couple of times, and by that I mean writing a few words on the screen, the pen… Read more

stopped working. After over a month of promises to ship a new pen out to me, I am still waiting for someone to get back to me on what is going on. I have been told that my issue has been sent to the escalation team...but that was a month ago. Today, I was put on hold for over 40 minutes on the phone, only to be told that they would call me back in an hour. It is 8.50pm now and no-one from Microsoft had the decency to keep their word and call me as promised. I am now looking to seek legal advice on what steps to take. I would love to hear from anyone else with a similar experience from this company. Deeply saddened as I have been a lifelong Microsoft customer and advocate, until now.

NO STARS, BEYOND A JOKE – If I could give microsoft no stars I would. Prices are exorbitant, paying ridiculous high prices with virtually no customer service. Quickest part of my experience was the payment, they took my payment in a milli second.

Frustrated beyond words with Microsoft sales promotions – Bought a full Microsoft subscription. I loaded the correct product key. It keeps telling me it is a 365 day subscription. Impossible to open new document. I need to save in Documents but everything keeps going to one drive. I want to just turn on my computer and go to my documents without putting in passwords. Just can't say how fed up I am. New computer came with Windows 10 loaded on an HP i7 computer and an inbuilt in error message.

I would rate this 0 out of 5 stars if I had the option – The worst customer service and experience I have ever had. I bought a Surface Laptop 3 in March this year and paid the best part of $2,000. for it. Not long after, the WiFi kept dropping off and the laptop was unable to detect any WiFi networks. After many hours on the phone to offshore support teams and troubleshooting spread over several… Read more

weeks, it was finally agreed it was a hardware issue with the device. Microsoft agreed to send me a new replacement. When it arrived, it turned out to be a refurbished model. I told them I was not happy with a refurbished model given the money I had forked out and requested a refund. This was 4 weeks ago. In this time, I have followed up with them 3 or 4 times and they have kept me on hold for hours, always promising their 'escalation team' will be call me back and not once have they. Now I'm being redirected to different departments, all of which have said they are not the right one. Worst experience ever.

I strongly recommend advise against purchasing any Microsoft devices. Save yourself the time and stress.

brand new windows just doesnt work, no support whatsoever – Bought a new computer, windows doesnt work, called Acer, was told to call microsolft, microsoft has no support at all, nothing at all! And I have tried everything. Next time I'll buy Mac