Today I went to Mr mint Werribee plaza the lady said there was a piece missing in my key so a friend and I looked for it and could not find it.She siad $400 to fix it but 150 for the remote only I went outside and I called a locksmith through Facebook and he turned up and fixed it and there was no part missing in my key and gave me a new key for… Read more
free 300 all up and the guy even came to the plaza in his car so I saved $100 and got a new key and the guy said there was nothing missing in my key at all
Bloody useless went to get keys cut after my house burned down they didn't have the blanks ( fair enough) I ordered the blanks online and went back to them to be told they wouldn't cut them as they weren't their blanks and they couldn't guarantee them I said I didn't care about a guarantee and was happy to take my chances also I didn't care what… Read more
they charged I just needed my keys they said they wouldn't help ..they are as useless as a chocolate teapot ..needless to say I will never darken their doorstep again
MR Minit Blacktown What a rude person from the beginning. Left a b#m bag to get fixed, he never told me he did not have same zipper colour. Unhappy on pick up . A professional would have informed his customer that they can not match that colour from the beginning. Then i would have decided to leave it there or try somewhere else. Also re payment… Read more
i asked the rude guy when i misheard the price ,i asked ''did you say $29.00 ''?, and he said yeah.When i came back to pick it up and pay the $29.00 ,it became $29.95. I questioned that and he said no i said $29.95 originally . OK no problem , i pull out the card to pay and now the price is $30.00. When i questioned that the rude guy said " ohh that is a surcharge ".For a lousy 5 cents you did that work for nothing and that is when i tossed the bag at the counter and told you to stick it you know where.Who as ever heard of 5 cents surcharge? Not 5 PERCENT but a lousy 5 cents ...get real. 1..tell people you do not have that colour in stock from the beginning, do not do the job and expect customer to be happy with a different colour on pick up 2 ... Stick to one price. 3 ... And certainley do not play st^pid games and add a lousy 5 cents to round it up tp $30.00. 4 ...In the end i bought a brand new sling bag of good quality for just a few $$ more the next day at a sports store, your ignorance and bad attitude actually worked out well for me. Good bye Allan
Reviews with attachments
What a rip off!! I needed a garage clicker and was told you can not get the one I had anymore so was given another one. He handed it over and was told $16 and instructions were in the box to program It. When I got home I saw that $62.36 was taken out of my account. I checked online for pricing and saw for the same product you can buy the same… Read more
clicker including postage for at most $29.95 or $26 in Big W and my old one you can still buy for only $13 delivered. Absolute rip off! I rang up Mister Minute Fountaingate and told him I was charged $62.36 and due to his poor English skills his $60 sounds very much like $16 dollars. He told me that was the standard price for them. Bull! Rip off for a clicker. Absolutely disgusting. Only buying online instead of thinking I’m helping the working man, not any more.
I went here to have the battery replaced in my Tissot watch. I’ve owned this watch for around 20 years and have had the battery replaced multiple times without issue. On this occasion, the watch was returned to me with the back coming off and effectively in two pieces. After opening it, I was told it could not be reassembled due to its age — this… Read more
was not discussed or explained before the watch was taken apart.
Within minutes of leaving, the watch stopped working completely. When I returned, I was given a refund, but the watch was handed back in a disassembled, non-functional condition.
A receipt was initially provided, but when I returned to the store, it was taken back and I was not given a copy despite requesting one.
Very disappointing experience. What should have been a routine battery replacement has left the watch damaged and unusable.
Beware!! Horrible owner and worst staff!! We went to the Mister Minit Carousel Cannigton kiosk in front of kmart on Sunday 01/03/2026, we gave him 3 watches for battery replacement. A Rado, Mark Jacobs and a Khalsa Watch. He successfully replaced 2 batteries but for Rado he broke the link and pin because it is a ceramic watch, this guy said i am… Read more
on training, so sorry it broke.
After that he asked us to get this repaired from a store in kenwick, then my husband asked who will pay for the repairs and then this guy spoke to owner over the phone, on other kiosk in front of woolworths who agreed he’ll get this repaired.
So, the guy who broke Rado watch, asked for payment and i was going to pay for 2 watches which i got back but he insisted to pay for Rado which was still with them as it was broke. But this guy asked to give all the watches back or pay for all 3 as he replaced batteries, he said he has done his job.
Is this right to ask for payment when watch was still with him? we told him nicely that we will pay for 3rd once this is given back to us after repairs. But this big guy started shouting on us and asked to stop talking. As i was also saying that we were not paying for Rado battery he literally yelled at me to “f**k off” in front of my husband. Which my husband couldn’t tolerate and yelled back with the same word.
Seriously, is this the customer service? you break expensive things and ask customers to f**k off in front of 100 people around you. We had a toddler with us, i am shocked to be treated like this. He not once may be 4/5 times repeated the same word after we replied in the same tone.
This whole matter was reported to carousel security, 2 security guys were present there too after this guy started yelling at us.
Eventually after some discussions with security, security had chat with kiosk guy, we went to owner, [Name Removed], on other kiosk in front of woolworths and he was not wanting to listen to us, he was very rude. He clearly said, let’s not discuss what happened with you guys on the other kiosk. He definitely agreed to “fix the watch”.
We came back home and luckily my husband found an extra link and pin in the watch box, which he went back on monday 02/03 and gave to owner so they don’t have to order any watch parts. This gave me relief that we will get the watch fixed now.
But today 03/03, hubby went back to collect watch what i found out they didn’t add that extra link instead they removed broken link and used the extra pin to only fix watch. Removing broken link and not adding replacement link, we gave them a day ago, has shortened the watch.
I am still not sure where is 1 extra pin gone ? why have they shortened the watch. We gave them these 2 things ”a link and pin” which were broken by them, so watch should have been fixed.
But, they very cleverly gave my husband the watch back which is smaller and it’s tight on his wrist, this was a $3000 watch which they have damaged.
Isn’t this our right to get the thing back in the way we gave them before. It’s terrible, how can they do this ? This is really cheap service, breaking things and not covering for damage.
“If you are not qualified enough why are you taking expensive watches for battery replacement?”
They made mistake, well anyone can make mistake but this big guy didn’t take any responsibility, rather abused us/customers for asking what we deserve.
And [Name Removed], the owner instead of apologising, actually tried to fool my husband and get away with this, he gave the watch back which is not a proper fit.
We are never gonna go back and will make sure to share this experience with others, so nobody come here to get batteries changed for their expensive watches, because owner and trainee both mentioned they don’t deal with ceramic watches then why the hell they didn’t mention before taking watch.
Back in November 2025, Mr. Minit ran a competition giving away 1000 free shoe repairs. I received a voucher, however it was NOT for a FREE shoe repair - Rather "$30 off shoe repairs". I tried to redeem the voucher, only to be informed that I need to spend $100 to be eligible. Very false and misleading advertising.
Very happy with the service. Went to Victoria Point Mister Minit, had an engraving put on one of their plarks. Good service, very fast, and able to help me with exactly what I needed. Thank you guys.
Great service today. Virk went the extra mile to bring my shoes back to life
Got home to have a good look at the engraving Asked for engraving in “Dancing”, but this is what I got. What’s with the spacing? I’m too embarrassed to give this to my grandson for his 21st. The whole cost was $61.39 including the mug from Mr Minit at Riverlink.
Hi 62jay, Mister Minit has a satisfaction guarantee… Read more
Avoid like the plague. I took quite an expensive coated leather Longchamp bag to Mister Minit after one of the straps started to come away. At that stage, it was a tiny tear, so we discussed gluing it down, and sewing another row of stitching across all four straps to reinforce them. When I went to pick it up a few days later, I discovered that… Read more
rather gluing and sewing as agreed, one of the straps had been CUT off the bag, and shoddily sewn back on, with loose stitching meaning that it was already coming away. The other straps have been messily stitched, but all of the stitching was very poor quality and some of it had already started to unravel. The man working there was originally very apologetic, pointed to a young guy and blamed him, and said he would try and fix it. They asked me to leave it with them. Two weeks and crickets later I’ve gone to collect, and it’s still the same - they'd literally stuck it in a cupboard and left it there. Then the young guy working there had the audacity to completely gaslight me and tell me that the strap was already cut when I brought it in. Absolutely not! If it had been then the handle would not have been attached to the bag, which it was, I literally wore it there that day. Zero accountability, terrible customer service, and zero skill. Attached are some photos showing the damage in question, and a similar bag I own which shows how the straps should look. Devastated as they don’t even make this bag anymore.
New car key fob is of poor quality and the plastic is flexing. This means the key no longer pops out of it's housing when the button is pressed. I have to pry it out with my finger nail. You can see in the image that the fob has some damage on the centre edge, I expect caused by the service person opening the case. I expected better quality for… Read more
$180+ but then maybe I am naïve since every business these days seem to be increasing their prices whilst reducing the quality of their products and services. Is this late stage capitalism?
HI Mark, We were sorry to see your review and hear… Read more
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Latest follow-ups
Took my watch in to have glass replaced. They replaced battery (which didn’t need doing & they weren’t asked to do it) and done the glass, then I was told the hand mechanism’s weren’t working after replacing the glass. When I told them there was… Read more
nothing wrong with the mechanism prior to bringing in here, the bloke got hostile and rude. Told him to get prices on getting the mechanism replaced. He told me it would take 2 weeks. 3 weeks had passed, had no phone call about it, i chased it up and was told they can’t fix it. They had my watch for 3.5 months and no attempt to fix it. Bloke with black beard was rude when I picked up my watch. Do not recommend their services. Bathurst store!
Follow-up · Yea they charged for the battery but I refused to pay it as I didn’t ask for it to be changed. No watch is not working, repairs were going to be roughly $165 then labour on top of that. It’s cheaper to purchase a new watch. I picked up my watch still broken and will never visit this place again.
Absolutely Fabulous, my wife and I stopped in as I was having trouble replacing the watch band,, He took it, replaced it and was back on my wife's wrist less then 5 minutes,,, I know whom I am going to use whenever I need any small jobs done ! THANK YOU Show reply
Follow-up · We had a watch band resized and fitted,, honesty he did not charge us anything for fitting the band and about $15 to resize it,, (It was purchased on line if we had gotten it from them it would have been free) also they give a 2 or maybe 3 year warranty on their watch batteries too ! ! Good at ANY Mister Minit too)
PUBLIC NOTICE SCAM RIP OFF ALERT .Visited Australia Fair ( Southport ) Mister minute today . Requested a copy of a standard household key in Red . A WHOPPING $12.95 . TOTAL RIPOFF. So went to Bunnings . The EXACT same item $6.00. Also went to… Read more
Southport Park Centro Mister Minute . 1 copy of a security key fob ...$95 went to another locksmith got it for $25. ???? Mister Minute is OVER DOUBLE THE PRICE . DO NOT BOTHER, Please lets all discourage total GREED ...just look at all of the one star reviews
Follow-up · I was very content to see the identical product available everyday at less than half the price from Bunnings . I cannot understand the shocking price difference on a very simple item Mr Minute made a comment that they always offer a prior quotation before any job. This is a lie . after the job was finished it was then I was given the price of $12.95 for 1 key . It was too late , hence my dissatisfaction on issuing this review .
Thank you for your review. Mister Minit keys are the… Read more (+2 replies)
Positive reviews
Popped in to get my shoes fixed , with in 30sec the gentleman behind the counter had solved my problem and within 2mins fixed my issue free of charge ! Thank you to the lovely man at Colannades , 1st class service!
Mir did an amazing job of polishing my watch case and replacing the crystal on my Seiko Solar Only took 30 minutes It looks like new He even fitted a new watch strap band at no cost He is actually a watchmaker by trade I’ll be taking my other watches their for work Pete
Very pleased with the services at Mister Minit [ Strathpine ] ;...have used their services on several occasions since 2021 for key cutting , replacement wristwatch batteries , wristband repairs etc , always friendly staff , most helpful.
Negative reviews
I took some shoes in today that were previously repaired by Mister Minit in Westfield Bondi Junction. I’d been told that if the shoes required repair again within 12 months that I could take them back and they would be repaired for free. The customer service representative told me this was untrue, that they only offered a 6 month warranty. He… Read more
proceeded to check the shoes and denied that they had been repaired by that store previously. It was total gaslighting. I called him out on it and he brushed me off. I’m amazed at how rude someone in customer service could be. I’d previously been so happy with the service there, but they’ve now lost a customer - someone who would often bring them business for both shoe repairs, car key battery replacement and key cutting.
I’m so disappointed in their complete lack of care for a loyal customer and what’s obviously a shoddy job as I’ve had to go back with the same pair of shoes twice.
Avoid like the plague!
Extremely disappointing experience at Mister Minit Airport West. Dealt with a staff member named Fraser and the attitude was honestly shocking. He came across as arrogant and dismissive, barely listening and speaking in a way that made me feel like I was an inconvenience rather than a paying customer. The tone and body language made it feel like… Read more
I was being treated like an id*ot for asking simple questions.
Customer service like this is unacceptable—especially for a business that relies on repeat customers. Definitely won’t be returning if this is the standard of service.
Mr Minit Forster NSWReplaced warch battery in a $1000 watch, when we got home the watch wasn't working. Took it back and told watch was faulty. Had the watch looked at by a jeweller and they reported ghe battery clamp had been put back incorrectly. I paid to have it put back correctly. Went back to Mr Minut and response to my complaint was "Well"… Read more
I asked what he would do? Answer "Well it's fixed or something like that. No sorry, no nothing. Obviously the Jeweller will get my business from now on. People make mistakes, but this response to a complaint????
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Recent reviews
4/4/2026 I returned to Mister Minit at Castle Towers today after having a battery changed in my Skagen watch 2 days ago. Staff checked the battery and told me that the watch was in working order ... it wasn't. I asked for a refund, he said no, so I asked for a store credit, he said 'that is not up to him'. My reply was that I had paid $28 to not… Read more
have my watch fixed & staff could have told me the problem was not a battery issue the 1st time I took it to them. Needless to say I will not be returning to this outlet.
HI Lucy, I was sorry to read about your review in… Read more
There are good and bad in every mall outlet. The Mr Minit inside Forest Lakes 4078 is one I would advise people to avoid. He is not a businessman and, in all honesty, should be working in a warehouse or as a cleaner. He refused to accept any liability for the damage he caused to my SKAGAN everyday watch. Finally, I convinced him we would go 50-50,… Read more
and he agreed. I was expecting four small screws to be no more than a few dollars, not $105. When repairs like this are so high, a responsible businessman would contact you and justify this expense prior to the repairs being carried out. He told me that when I went to pick up my watch, the cost, even 50%, was far too high. I should have learned from my past experience from 2023, when I purchased two garage door remotes that, according to the specialist, were the wrong type, cheap and nasty. I walked away and left my Danish, Skagan, with a new battery he supplied before my watch fell apart. His excuse was that the screws cannot be inserted tightly, and for that reason, there is no warranty, except for the battery. MR Minite were really courteous, and I presumed helpful, promised to sort it out. In reality, nobody came back to me, and I feel for all the decent franchise holders who deserve better for their investment.
On 01/03/2026, I had an extremely disappointing experience at Mister Minit (Westfield Carousel, Cannington ). I took my $3,000 Rado ceramic watch in for a simple battery replacement. The staff member handling the job stated he was “in training,” yet he was the only person operating the repair counter and handling customers’ watches. During the… Read more
process, he damaged a ceramic bracelet link while attempting to refit it. He initially said he would not charge me because he could not reassemble the watch and advised me to take it elsewhere.
After I pointed out the chipped ceramic link, he contacted his boss and agreed they would repair it at their cost. However, I was then pressured to pay for the battery immediately, even though the damaged watch was being retained for repair. When I calmly explained I would pay once the watch was properly repaired, the situation escalated.
In front of my wife and our 10-month-old child, in a busy public area, the staff member raised his voice, repeatedly used abusive language (including the F-word), and aggressively told us to leave. My wife was left in tears and my child began crying during the confrontation. Security had to intervene.
We were then directed to the second Mister Minit store in the same shopping centre (front of Woolworths), which operates under the same franchise owner. There, I was again assured the watch would be repaired at their cost.
The following day, I was informed they are not trained or authorised to work on ceramic watches — which raises a serious question: why was work commenced on a ceramic luxury watch in the first place, especially by a trainee working alone?
When I collected the watch from their outsourced repairer: • My spare link (which I provided) was not installed. • The broken link was removed and the bracelet shortened instead. • My original pin is now bent/damaged and missing. • The bracelet is tighter and improperly adjusted.
To date, there has been no apology, no acknowledgement of fault, and no accountability for either the damage or the unacceptable conduct toward my family.
What should have been a simple battery replacement turned into negligence, poor workmanship, lack of transparency, and deeply unprofessional behaviour.
I am sharing this so others can make informed decisions before trusting this franchise with valuable timepieces.
Good Morning NRI B. We have replied to you via google and again sorry to hear about your experience MM
Needed my strappy shoes glued and the guy at Mr Minute Rosny Park Hobart charged me $40 to glue the pair. Took 8 days. When I collected them, there were bits at the end on both sides that may have needed a little bit of glue. And I’m talking about a tiny bit. I said to him that he could have glued those little bits as well. He said no, he doesn’t… Read more
glue it if I don’t ask him to. It was obvious that it was just a little bit just to finish the job and he said no. I’ve been to other shoe repair places where they used the cloth and cleaned my shoes and touched up the heel bits just to give it a bit of shine without me asking. That’s what I call service, not Mr Minute Rosny.
On 22 Jan 2026, I spoke to the older man at the counter about raising the heel on my daughter’s new shoe from Kmart. He looked at it and said it could be done it would take 2 hours and cost $40. Since we were short on time, I told him I’d come back another day. He agreed. Today 4/2/26, I drove all the way from Byford only to be treated like I was… Read more
imagining the entire conversation. He was rude, dismissive, and acted as if heel adjustments were impossible. No customer care, no effort to listen and just pure arrogance. I wouldn’t recommend this cobbler at all. It was a waste of time and very poor customer service.
*Be careful*The worst store to change your watch battery, i lost my tissot watch cost bear $1200 my wife gift, guy there couldn't open Back and scratched all over it & gave it to me. I confront it and he agreed to send to tissot to repair, after his manager denied it & I couldn't pay $750 to tissot to get it back. So I lost my watch. Zero professionalism, rude people, lyers, and disrespectful. Shame in you all zero star
I have used the services of The Mister Minit kiosk at the Manuka shops in Canberra many times over the past couple of years. Blade sharpening, key copying, shoe & boot repairs. The staff have been excellent in all regards and i can't recommend them more highly.
What a rip off by Mister Minute Penrith Westfield for getting a key cut! Lesson learned could have got the key cut 3 times for the same price at Bunnings and with nicer customer service as the lady is so rude! Won’t be returning here!
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Hi Anita, Many shoe repairs are priced under $30.… Read more