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Reviews

4.1

2,785 reviews
5
(1,846)
4
(389)
3
(39)
2
(51)
1
(460)
  • Value for Money
    4.0 (21)
  • Customer Service
    4.4 (72)
  • Timeliness
    4.5 (50)
  • Job Satisfaction
    4.5 (49)
  • Rates and Fees
    3.9 (49)
  • Product Quality
    4.7 (232)
  • Return Claim MadeYes (7) · No (262)
  • Warranty Claim MadeYes (9) · No (264)
  • Purchase PriceA$9,000.00 (3)
  • Installation
    4.8 (18)
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Michelle and Phillip

Michelle and PhillipGreater Melbourne (Outer), VIC

The blinds are fantastic

published

Excellent customer service, prompt, reliable and efficient. Installed within a few hours and left the property clean. Highly recommend Modern Group. Installed within in 2-3 weeks. The blinds are fantastic, look good and work very well.

The reviewer stated that an incentive was offered for this review

Great work, fantastic quality

published

Easy to obtain a quote and go through the documentation process.
Installation was on time, great quality and no issues ever with the company.
I would recommend them for solar panels

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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5 Star company to deal with

published

From the first point of contact to the end product and installation, Modern and their team plus their installers have been a pleasure to deal with. Organized, prompt and professional

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Modern Group
Modern GroupModern Group
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Daniel S.

Daniel S.Greater Melbourne (Outer), VIC

Climate Control, Tick, Security tick and Noise reduction definitely Tick.

published

The installation was flexible and completed as per scheduled. The workmanship was spot on. Once installed it was almost instantaneous, the draft disappeared, the quiet like you never heard a long with the sense of security. Definitely worth the investment. Look forward to my reduced electricity bills.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Modern Group
Modern GroupModern Group

great quality blinds

published

purchased roller shutters over 6 months ago. i have 3 shutters at 1.8 long and one monster 3.4 meter that covers the lounge and have had zero issues with the shutters. battery powered is a bonus as no electrical work had to be carried out. no mess install and great comunication from installers and modern.representative was amazing at guiding to our needs. i also have had follow up calls to see how everything was going which is a nice touch. this has also got us into getting solar done with modern due to no fuss dealing with modern thank you

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Modern Group
Modern GroupModern Group
Kerryn M.

Kerryn M.Greater Melbourne (Metropolitan), VIC

The roller blinds look even better than expected.

published

We hoped the roller blinds would look great, but they look even better than we thought they would! The service was exceptional as well. I have no hesitation in recommending this company.

1 comment
Modern Group
Modern GroupModern Group
Himabindu Samardhi

Himabindu SamardhiSouth East Queensland, QLD

Poor service , lack of accountability

published
Product Quality
Return Claim MadeNo
2 comments
Modern Group
Modern GroupModern Group

Thanks I already have .

Lou

LouGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent product

published

Very happy with full buying experience.
Representive came out to measure up for shutters, installers were on time and very professional.
Small problem with colour of one shutter was not noticed until after installers had left, but upon notification, they returned promptly and rectified problem.
Couldn’t be happier.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Modern Group
Modern GroupModern Group
krishna t.

krishna t.Greater Melbourne (Outer), VIC

Very happy with the service provided.

published

We wanted shutters to our new home as soon as we bought our home and Modern group is our solution. They fixed it quicker than ETA.very happy with the service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Litsa

LitsaGreater Melbourne (Inner), VIC

  • 2 reviews

Roller shutters

published

Great service and excellent communication on behalf of Modern Group. We were informed throughout the whole process from start to finish. Quick installation. Shutters look great. Would highly recommend company!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Modern Group
Modern GroupModern Group

The reviewer stated that an incentive was offered for this review

Elda

EldaGreater Melbourne (Outer), VIC

Professional Service

published

I would highly recommend Modern Group. The team were very professional and polite. We installed outdoor blinds and where advised 5 to 6weeks, they were installed in 4 week. Very happy with the quality of the blinds.
Elda

The reviewer stated that an incentive was offered for this review

Neil McTernan

Neil McTernanSydney, NSW

  • 2 reviews

Roof and Gutter restoration, excellent job

published

Totally happy with the work done (replacing gutters/down pipes and restoring the roof). Extremely happy with the dedication of the tradesmen (especially Mark the Roofer) who took pride in his work and this showed in the final results.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
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Mick

MickSouth East Queensland, QLD

  • 2 reviews

The shutters were just what I was after , they look great.

published

Modern were fantastic to have do the service of installing my roller shutters
from the first phone call to the call to check on how they were working was very friendly.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

DONT USE THIS COMPANY

published
Return Claim MadeNo
Warranty Claim MadeNo

This is perfect quality and services

published

Shutters look great and high quality. Everyone is friendly and helpful all the time. Great company and always let me know who will come and what will happen. Highly recommended.

Product Quality
Warranty Claim MadeNo
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Clancy

Clancy

  • 2 reviews

Purchasing outdoor shutters from Modern

published

Received a quote from Stephen Grima who was very helpful in regards to choosing our color for our shutter blinds . So very engaging and dedicated to his work very impressed

Return Claim MadeNo
Warranty Claim MadeNo

Excellent roof restoration

published

We are really very happy with the roof restoration job done by Modern Group. From the initial contact through the lead up and then the actual roof work, we really can’t fault them. The reduced price was also a very significant factor in how happy we are with Modern Group

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
See all answers

The reviewer stated that an incentive was offered for this review

Epf

EpfSouth East Queensland, QLD

  • 3 reviews

Disgusting Product, Disgusting Customer Service. All comes from China

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
debbie manassa

debbie manassaGreater Melbourne (Outer), VIC

Ouside roller shutters

published

blinds look grest installed in less than an hr. Great company always let me know what was going on. Would highly recommend this company to family and friends who would be interested.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Modern Group
Modern GroupModern Group

Hi Debbie,
Thank you for your great feedback! We are glad we could make this a quick and easy process for you and we hope you enjoy your blinds! :)

The reviewer stated that an incentive was offered for this review

Hugh Robertson

Hugh RobertsonSouth East Queensland, QLD

Excellent Customer Service, Workmanship and Follow UP

published

In over 30 years of renovating and dealing with tradesmen, I have never had such an exceptional experience than when dealing with The Modern Group. From my first meeting with Greg, who came out and accessed the project and supplied the quotes, to the follow up from Chad in the office to the excellent workmanship of Joseph, everyone was professional, communicated clearly and timely and delivered a customer service I have not experienced in years. If you have roof restoration requirement, don't waste your time calling anyone else ..... do yourself a huge favour and call The Modern Group.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
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1 comment
Modern Group
Modern GroupModern Group
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Questions & Answers

Bruce Wright

Bruce Wrightasked

VIC, Tullamarine

Hello
I am wanting to have an external shutter / blind installed on a bedroom on west facing wall on my house in Greenvale.
Can you assist with a price $$$ and installation availability for this,

1 answer
Modern Group
Modern GroupModern Group

Hi Bruce, we would love to help. If you could email your best contact number and postcode to customercare@moderngroup.com.au we will put you in touch with your local service team. Alternatively, you can call them directly on 13 11 78! :)

Pauline R

Pauline Rasked

Modern Group

I am trying to select what colours I want to get for both my roller shutters and a garage door. I want them to match as much as possible. I initially selected the beige slats with the sand rails. The garage doors come in colourbond colours only and I need to know which colourbond colours match the beige. Is there anyway of finding this out without having another rep come to my house?

1 answer
Modern Group
Modern GroupModern Group

Hi Pauline yes we could send you out some sample’s to help you with the colour match
Please email your details to customercare@moderngroup.com.au

Thank you

W M S GULAVITA

W M S GULAVITAasked

NSW, Sydney Solar

Why does not your contracts have a cooling off period,please?

1 answer
Modern Group
Modern GroupModern Group

Hi W M S,

The Modern Group always complies with with the current legislation, depending on the situation, our contracts can have Cooling-Off periods or Non Cooling-Off periods. If you would like further information on your contract it is best to speak with your local branch in 13 11 78.

Kind Regards,

The Modern Customer Care Team

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