Not overly happy with modern as a company. I felt the rep was a little pushy and when I did agree it was on condition that my finance went through foe my home loan (at that time it was looking like it definitely would. It wasnt until later friday afternoon the bank called me and pulled out). A week later I tried other brokers and banks and all said no. I called modern group on the 13th October and I told them the situation at first they asked if they can put the order on hold. I then rephrased what I said explaining I can't service a loan and need my deposit refunded as that was part of my conditions. He finally agreed to proccess the refund and I was told it will be up to 5 business days. We'll today 6 business days later still no refund in my bank. Pretty disappointed in the company and a person in my situation actually needs the money. Will be using other companies if/when I ever get rollar shutters and highly unlikely to recommend modern to friends who about to build and buy
Hi Shane, Thank you for your time in providing this feedback. We're very sorry to hear about your experience. Can you please email your order details to customercare@moderngroup.com.au and we will follow this up with our WA branch immediately so you can get your deposit back. This is not our company policy and again very sorry you've experienced difficulty in cancelling your order and receiving your deposit in a timely manner.
Sincerely Cas
I’m also having problems with anyone contacting me regarding getting my deposit back. No one has even responded to me after several calls, texts and emails. Poor service.
You are lucky! I was given a flat out "NO" to getting my $1900 deposit back! I finally have my shutters, but would never ever recommend this company to any of my friends! Please do your homework, insist on a written quote and tell the salesman to go away! He will stay there and keep pressuring you into signing for something you don't want or can't afford.
Hi, i need a new remote for our roller shutter door, My remote number is 2000122398 part number 15.601.001 14.8V 1.95Ah Series 18650 My name is Erika [Name Removed] [Content Removed]. ph [Number Removed]
Hi Erika, I have passed this along to the service team in QLD to see if they can assist. Alternatively you can call them directly on 131178 thank you!
Hi I was just wondering what the is warranty on your inverter …????
Hi! Moira, thank god that I did not have other products done by Modern except my roof restoration. After my roof restoration is done, Modern flooded me with all kinds of product promotion. Eventually, it took me a long time to stop Modern’s entice promotion. You need to read and understand everything in the contract of Modern. Don’t just listen and trust Modern’s beautiful words, otherwise, you will be a loser. Good luck. Josephine
I placed and order on 18 September dor plantation shutters for delivery 6-8 Weeks. It is 11 weeks now and still no communication from your side re a delivery date. The telephone number is just a message service and no direct contact. How do ai get to speak to someone about this issue?
I was dealing with Sydney who answered calls. I was told they were very busy because everyone was renovating but in this case they should not give quotes and accept deposits and have inadequate staff and mess everyone about except themselves and take no responsibility. The only thing you can do is keep ringing. You could try ringing Sydney and see if they can do anything. I have absolutely no faith in this Company. Good luck
I need someone to call me back. No luck leaving messages or pager service. I need to confirm that the rep changed my order to the correct colour and an installation date. Sad ☹️ that there is not a direct line available for clients.
Hi Elizabeth, Are you able to send your best contact number and postcode to customercare@moderngroup.com.au so we can follow this up with your local service team? Kind Regards, CAS
Hi we recently signed up to get a roof restoration. The work has not started yet and wont be for several weeks. Our financial position has changed and we want to cancel out order. We’ve paid a deposit. How can we cancel the order and will we lose our deposit?
Hello I am wanting to have an external shutter / blind installed on a bedroom on west facing wall on my house in Greenvale. Can you assist with a price $$$ and installation availability for this,
Hi Bruce, we would love to help. If you could email your best contact number and postcode to customercare@moderngroup.com.au we will put you in touch with your local service team. Alternatively, you can call them directly on 13 11 78! :)
I am trying to select what colours I want to get for both my roller shutters and a garage door. I want them to match as much as possible. I initially selected the beige slats with the sand rails. The garage doors come in colourbond colours only and I need to know which colourbond colours match the beige. Is there anyway of finding this out without having another rep come to my house?
Hi Pauline yes we could send you out some sample’s to help you with the colour match Please email your details to customercare@moderngroup.com.au
Thank you
Why does not your contracts have a cooling off period,please?
Hi W M S, The Modern Group always complies with with the current legislation, depending on the situation, our contracts can have Cooling-Off periods or Non Cooling-Off periods. If you would like further information on your contract it is best to speak with your local branch in 13 11 78.
Kind Regards,
The Modern Customer Care Team
After renovations one of my existing Modern Plantarion Shutters doesn't fit, it has 4 panels, it was fitted on a raw brick window, now this window has gyprock and tiles, it became 20 mm narrower at both sides, my plantation shutter is a total of 40 mm TOO WIDE, the high is ok.
My question is can it be fix? Is there a way to make it fit the window?
Most likely, if you got a surrounding frame, the panels can be modified to be mounted directly into the window opening. Any carpenter can do this for you.
Hi. Do you have finance options available?
Yes they do I just signup today and they have 40% discount if you install more than 4
Just be very very careful what you sign with them. They offer you this "unbelievable" finance offer with associated "discount" but the devil is in the small print. They offer identical products to many places but just at a much higher price which they then bring down to make the sale. Make sure you get a second quote (Modern invariably will tell you that deal will only be valid for that day - ignore that desperate sales pitch)
Hi
Just wondering if I can get a qoute for our town house two stores with only 4 windows to install roller shutters
[address removed]
I can provide you measurements if that makes you earlier or send pics
Thanks
Slavko
Hi Slavko, Would you please be able to email your details (name, full address, contact number) to customercare@moderngroup.com.au. We will then be able to organise someone to come out and give you a quote. Kind Regards, The Modern Customer Care Team
My shutters are just over 18 months old. One in son’s bedroom is stuck down. Rang Modern and they said there is a $205 call our fee! The shutters were really expensive to start with and I think that fee is absurd! It’s not the remote so must be the motor, any tips on how to fix it?
first of all the shutters have a 2yr warr and motor 5 yr warr so there should not be any call out fee. they have to repair at no cost to you!!!!
Hi - one of my shutters got stuck on open. I manually pulled it down and it has not been a problem since. Maybe try to open manually?
Mine only lasted 18 mths too. Modern only had 12mths warranty even though mine were $1500 to $1800 each. The salesman gave us the impression they had a 5 year warranty. Make a big deal and they may repair for cheaper.
Hi, could anyone recommend a reputable roller shutter company in Melbourne that has been around for a while and provides a high quality product and good workmanship? I hear alot of scary stories about China based manufactured products and I myself have experienced this first hand. However, that said, there are also quite a few dodgy local manufacturers and suppliers as well. I would also appreciate some advice on what to look out for in such things as the quality of the aluminium used to the type of motorised mechanism. I would like to know the pitfalls of some of these products and dodgy suppliers so as to hopefully make a better choice.
Hi Rose, we recently had shutters installed from the Modern Group. We are thrilled with the workmanship and quality of these blinds. Not only do they completely shut out the light but now we have absolutely no condensation from these windows at all. Also they are operated from inside the house so are extra security for our precious house. The workmen who installed the shutters were very professional, friendly and cleaned up after themselves. They also explained how to operate and recharge the controls. Can't say enough how happy we are with these shutters, good luck, hope this is some help to you. ☺☺
Hi Glenda,
I have seen really bad reviews about the "smart drive" technology used by Modern and so am a little wary about using this company. But thankyou for your reply.
Cheers Rosa
Hi do you do the plantation shutters?
Hi Alison, Yes we do install plantation shutters, if you would like a quote please respond with your details (full name, address and phone number). We will have someone from your state get in touch to discuss a time we can come see you.
Kind Regards,
The Modern Customer Care Team
I installed Modern's panels about two years ago. I will be adding to the system in the future but with the frequent improvements in panel efficiency I wish to be sure that any new ones I install are at the leading edge of current technology. So my question is : Do "Modern" stay abreast of that technology?
Hi Jim, Modern only use the latest and most reliable technology available for our Panels. If you would like to know more about your system and what upgrades you can make to it, please respond with your details (full name, phone number and address) or email them to customercare@moderngroup.com.au, we will put you in touch with one of our managers and they will be able to give you all the information you need.
Kind Regards,
Chani from the Modern Customer Care Team
Hi, there, Now I live in a inner city apartment, I want to install a shutter for reduce the light and noise level, can't be outdoor one because of body corp, just wondering price and possibility?
Thanks,
Ming
Hi Ming, We would need to take a look at the window, especially because it is indoors, and take measurements in order to give you an accurate quote and make sure our product would fit into your window. If you could please respond with your details (full name, phone number and address) and we will have someone get in contact with you shortly.
Kind Regards,
The Modern Customer Care Team
Ming shutters don't actually reduce noise much. Nothing short of baffled specially designed materials will do that. Shutters have other benefits.
Can you give me a free quote size is 135cmHx181.5 please
Hi Ellen, We would be very happy to help you with a quotation. If you could please send your contact details (name, address, phone number) to customercare@moderngroup.com.au we will arrange this for you. Kind Regards, The Modern Customer Care Team
What is the cooling off period for shutters when a deposit has been paid in Queensland?
Hi Col, Thank you for your enquiry. Cooling off details can be found in the documentation of the contract, in the terms and conditions on page 2, which describes the relevant cooling off period.
Relevant cooling off notices are also supplied in the agreement documentation as relevant to the type of agreement the client has.
If there you have any questions please call our team in Queensland on 07 3902 7300 who will be able to look up the order and advise accordingly.
Thanks,
Modern
None of the shutters are opening now. 2 sliding doors and 4 windows are all completely barricaded by the shutters, the key battery that operates is OZROLL, ODS control 10, 14.4v 1.5Ah.
- Battery is fully charged; when press the button to open, the motor just makes trutt sound as if there is no gut in the motor to open the shutters.
Very frustrating. We went for the best (MODERN) not realising that we will be in this situation.
Would appreciate if anyone from Modern can contact me.
My email address: ayubamaani@hotmail.com and also mohammed.khan@sswahs.nsw.gov.au
PH: 02 87388659 (w); 0412303951 (m) after 5pm.
I suggest you get onto Consumer Affairs. From my dealings with Modern - fortunately cancelled contract because of a totally unrealistic price and totally unprofessional. Consumer Affairs will get up their jumper and push them. Good luck. Being ripped off is not the Australian Way!!
I have the same problem and had on a few of my shutters when I first installed them. Just terrible quality.
look outside on the end plate of the shutter. There are 2 screws ,and if those are more than 4 inches apart, you got a motor problem. common with those models when they get old. You may have a L10, but you really want a T20 in those.
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