Moshtix

Terrible customer service after our booked show was cancelled. No reply to rebook for another date. Had to contact via facebook to get a response, still waiting to be sorted.

You are stealing scammers. I hope the ACCC kicks your pathetic crap. How can you take money for a festival that isn’t held? What did you take my money for? Just to line your own thieving pockets? What did you spend my money on? Moshtix are unethical scumbags

I had a GREAT customer service experience – Booked tickets to a music festival and accidentally booked the wrong day to see the lineup I was wanting to see. Entirely my fault. Completed the online form for Moshtix explaining my mistake and asking to swap to the correct day. Moshtix replied in less than 48 hours and swapped our tickets WITH NO ADDITIONAL CHARGES. At best I expected a… Read more

ticket reissue/exchange fee and at worst expected to be told to suck it up as it was my fault - especially after seeing all the one star reviews of Moshtix. I'm not denying the negative experiences of others but at least on this occasion the customer service from Moshtix was flawless and exceeded my expectations.

Unexpectedly pulled through!? – A customer service legend actually managed to resolve my issue in 3 hours. After reading all the reviews here I was ready to suck up and pay the idiot tax and cry but I actually got the correct tickets now. I literally cannot believe it myself, it is a miracle I got good customer support. I hope you guys get this man too

Happy with service and outcome – I was worried after reading the reviews but I had a positive experience with Moshtix. I couldn't attend a show due to having to isolate with COVID. I contacted Moshtix via the online support form, and they were very prompt with responding. I had to provide evidence of my diagnosis and isolation period and also evidence that the other ticket holder… Read more

lived in the same residence so also couldn't attend the show. Once I provided proof, Moshtix confirmed they'd sent the refund request to the event organiser, and promptly let me know when the request was accepted. I received a refund to my credit card 5 days after contacting Moshtix. I was pleasantly surprised as I thought it would be a more difficult and lengthy process to get a refund.

Horrible customer service and not an inclusive company for the disabled. No response at all after sending multiple emails trying to get a companion ticket which they clearly state they supply on their website. I bought my carers ticket myself so that I didn't miss out. Very disappointed in this disgusting behaviour. I still haven't been contacted… Read more

to organise a refund for my carers ticket which would of proven you care about being an inclusive company. I will not be booking through you again and will avoid any concerts being sold through your company at all costs.

I sold my spilt milk tickets on moshtix and they never paid me the money !! Do not use them. I have written to the multiple times and have received no response ! In future if I can’t make an event I will sell my tickets via tixel. Never had an issue with them.

Firstly, they collect way beyond the required personal information for this type of transaction. Secondly, like others, I never received an email/sms confirmation with the tickets, neither did any other ticket holder, for whom I also had to add all of their personal information. Thirdly, on contacting them to resolve this, was told, unless I… Read more

hand over even MORE personal data, they will not release the tickets, and no refunds.

Pathetic company, avoid, avoid, avoid.

DOUBLE CHECK YOUR PURCHASE. I was charged twice because of a site error while purchasing through moshtix and they have refused to refund me any money, stating that the event is not issuing refunds. So please if you receive an error message while purchasing through moshtix, wait a few minutes and double check your bank account before retrying, because they may charge you twice and WILL NOT refund you!!

Terrible stability of website on presale events. Had tickets in basket then crashed and sent back to queue then sold out. Plenty of 500 server errors . Tried contacting moshtix via Facebook messenger and email - no response to either after 2 weeks. Disappointing to say the least.

Absolutely useless company, DO NOT buy tickets through this company and DO NOT bother with paying their nonsense "upgrade to secure ticket" option - it doesn't do crap!! You get some American based company who look into it, and you can't even select a plausible option for wanting a refund... They'll reject anything anyway.

there was a glitch in their website. When I bought a ticket to a festival I was billed for two. Exactly the same thing happened to my friend. That was 4 weeks ago. We have both asked for refunds several times via email and asked if they have fixed the issue. All they have said in the past 4 weeks is "we will talk to the event organiser" and that… Read more

we cannot speak to anyone about it to escalate. Based on my experience Moshtix have a dodgy website for ordering and a totally inadequate customer complaint system.

If I could rate with a NO star, I would. Paid a hell of a lot of money for two VIP tickets and had to cancel because my mother fell sick in Germany and I had to fly over there urgently. I had paid extra for refund insurance and wasn't able to get my AUD400 back. Money thrown out the window, they were so inflexible, rude and simply didn't help. The… Read more

biggest joke was that "gifting" them to my friends I had to pay another AUD5 for each of the sections, ending up paying AUD35 just to change the name online for the ticket! I couldn't even sell them, unbelievable. The biggest rip-off and will NEVER EVER book any more tickets through Moshtix, the biggest ripp-off ticket provider I have come across.

I purchased a seated ticket and upon arriving at the venue called "THE NIGHT CAT". I was advised that there are no more seats available, only standing. Bear in mind, I paid extra for a seated ticket. We had to insist to see a manager who then said they would get a table for us after my friend mentioned that I need to be seated as I am recovering… Read more

from a surgery. The table was almost at the exit of the venue. Furthermore, I was not aware that this was a seated event as I enjoy dancing. To me, that's false advertising. You can prove me wrong on this as I checked everywhere otherwise, I would not have attended the event. The event was Latino music. Come on, who sits down with music like that. I walked in there and started dancing straight away just to get glares and stares like I am coming from Mars. This whole scenario has stressed me out tremendously during the night. $44 a ticket to receive this??? The band did an amazing performance, and I am sure they want their audience to be happy as well. I expect an explanation for this. This was my first time attending the venue and it will be the last.

Pathetic service from Moshtix- actually no service. Charged for a concert with no seating in Adelaide. All we got were insincere useless weasel words - never use this awful, untruthful ticket place.

This is the absolute worst ticketing company I’ve ever had to deal with. They refuse to issue me a PDF copy of my ticket, after taking issue with “customer service” they just stopped replying to me instead of trying to resolve the issue. I also paid $10 for a name change and the ticket wasn’t even reissued correctly to the person, despite the… Read more

extra money I paid. It just got sent back to me but in someone else’s name. Please don’t bother using this company, in the future if they’re the only ticketing outlet selling tickets for an event I wish to attend, I simply won’t go. It’s not worth the stress they cause. Would rate them 0 if I could.

Trying to buy tickets and your processing payment is just spinning. I tried waiting 15 minutes, multiple sites, cant even call ticketmaster, or moshtix to buy tickets. If the event has sold out then this needs to be clearly stated before we go through the order process. Its not fair to just leave customers hanging with false hope and expectations, phone data waste, and time wasted.

We have been waiting on a refund for resold/returned tickets from Bluesfest for over 2 months. Communication from Moshtix has been abysmal amd they have no contact number so you have to go through ticket support and wait over 2 weeks for a vague, unsatisfactory response. We have been told the refund has been paid although no money has been… Read more

returned to us and we have asked on numerous occasions for confirmation that the refund has been processed and the amount due (this has still not been specified although we have requested the amount multiple times) this is rediculous and should not be the case with an Australian company supporting large Australian events.

Mostix, please contact us urgently and confirm the date the refund was processed and the amount due.

The website is an absolute mess. It wouldn't allow me to login to my account to access tickets, so I requested a password change. The link came about 10 hours later the next morning, after the gig. Tried reaching out to support but this does nothing. When the link did arrive, it doesn't even work. Please if you can get tickets through another page, do it. Moshtix doesn't care

Absolutely disgusting. Terrible customer service. Nobody replies to any emails. We had three tickets to the Nelly gig didn't use them and couldn't go as my son was in a terrible accident. Requested refund and was denied as didn't provide documentation. I'm absolutely appalled. I sent further emails to ask what documentation is needed and nothing after weeks of trying to contact them. I will never use Moshtix again.

Disappointed I can't give zero. Unable to attend an event and took nearly a week and half a dozen messages for 'support' - that's a laugh - to acknowledge that I couldn't resell through them and answer the simple question that I'd asked in the first place about 3rd party reselling. Farcically stupid. In it for the money only - avoid if possible.

Unpleasant experience & too much risk involved – You pay your money and you take your chance buying tickets from this agency. There are no guarantees. I couldn't make the gig I bought tickets for but didn't have a snowflake's chance in hell of either reselling them or getting a refund. Email response was woeful and way too late, and worthless anyway. Most ticket agencies allow refunds or… Read more

credits, not these guys. Just beware when you buy tickets you've spent your money no matter what happens. It's all high risk.

Difficult to buy a ticket through Moshtix – Very bad process to buy a ticket. Can't even access site once logged in, no information to what is next step ,or how to process with examples. Written to them for support , terrible , can't even contact them, no reply, nothing. How can I attend a concert ,so much difficulties just to buy a ticket for a event , ridiculous!!!!!!....

Hello, is anybody there ? – Trouble with selling tickets, have sent 4 unreturned emails so far, can’t log in, no help, could this company actually return an email ??