MyNetFone

VONEX Fraudulent Monthly charges – I started with mynetphone VOIP and rarely use it. Now, Vonex want to empty my account at $5 per month. I'm outraged at this rip off. Whats worse, the abbreviated number to call customer service from VOIP numbers has disappeared. This means, you have to pay for a call to Vonex Customer service. The audacity and arrogance is something else I'll give VONEX a negative thumbs down for a corporate attitude problem. Show details

absolute worst service of PBX system – I signed up in 2017 originally with MyNetFone and for many years great service and easy to contact tech support. In September 2021 MyNetFone changed to Vonex following this change calls became unstable or even voices dropping, they managed to apply some stability back but never truly fixed it. Thinking nothing worse could go wrong I remained with… Read more

MyNetFone well how stupid was that thought. Recently Vonex migrated the PBX system to a new platform one that wasn’t even completed and had issues. Well calls constantly dropped out or unable to transmit voices through the line. So like anyone would do I called Vonex support to have the issue resolve. This commenced with daily calls to tech support trying to get the line fixed only to get worse with every attempt, the format of incoming calls changed showing country code in front of incoming calls so if you hid redial call would come up with error, then outgoing calls dropped digits of the number being called, this followed by losing all call abilities, now I have them diverting calls to a new service with another provider just so i can receive or make calls. To make matters worse I was told i have never talked with tech support as all calls where routed back to customer service.

Was great then they want to charge to fix their problem – Have been with them for two years. It was all great until it started running super slow. Go through tech support and they want to send someone out and potentially charge me. No thank you. I am currently looking for a new provider and avising people not to use them. Any recommendations out there for noosa heads area? They are trying to blame the phone line. Good luck with that. Ended up leaving them.

My Home Phone is Better than Mobile Phones – I have my Home Phone connected by VoiP to MyNetFone, it is almost 2 years since I changed to them. During this time I have only had one problem and that was because my Internet supplier had gone off air, for quite some time, since then, there has never been any problems. When I telephone them on their free number for clients, they have always… Read more

been polite and helpful. Today, I called them as my Credit Card had been changed and I had different numbers, no worries, they sorted it all out for me in less than 5 minutes. They were very helpful and friendly. I would suggest anyone interested in VoiP, should check them out as they have some very good deals, even a special for Whirlpool Forums members.

Excellent and stable service – Am using mynetfone voip/sip services for the last nearly 8 years. We have configured the sip trunks on freepbx and they work like a breeze. There are occasional problems when our internet goes down and our IP address changes - but that is to do with our pbx system and not mynetfone. Their support has been good, although we have had to wait for a… Read more

long time in the queue to reach the staff, the tech staff have been quite helpful for the 5-6 times i have had to call in these 8 years.

MyNetFone solved My Problem – I moved my VoIP phone to MyNetPhone, quite some time ago, and I have never had any problems with them, until this week. The problem was that my Internet had an Outage that lasted for about two an a half days. When the Internet came back on Air, I eventually found out that the VoIP phone was letting me make phone calls OK, but I was not receiving… Read more

any calls. I called them today and explained the problem, to a very helpful and polite Gentleman. He was a fantastic guy, tried a couple of things at his end. Then he said he would try something else, then I lost the connection, later he rang me in the car, to tell me that he had rang my number at home and all was now working. Thank you MyNetFone.

The worst cloud PABX ever – Mynetfone was ok, however since Vonex took over mynetfone, it constantly have the issue with phone not ringing. last month vonex support contacted me that I have to move from Mynetfone plateform to Vonex plateform, they created me an account to login Vonex for setting things up, the vonex interface is like dog breakfast, I can't even use any words… Read more

to describe how bad it is. Even I talked to support about poor interface, they admited it's still under develop. Finally I decided to move on and I realized there's a lots of cloud PABX suppliers on the markets can do much much better job then Vonex, like 100% better. Do yourself a favor - STAY AWAY FROM VONEX, NO KIDDING.

Vonex are terrible – We used mynetfone for several years without problems. Vonex take over has lead to total failure of our phone system. Multiple callers can’t get through. Awful, awful. Awful. Stay away

Stay away from Vonex – We were a MNF customer for over 10 years and never had an issue. Now that Vonex have taken over they have completely destroyed our phone system. They have also stopped replying to any emails and have provided no updates or solutions leaving our business unable to operate properly.

Steer clear of MNF and VONEX – Was with MNF and then Vonex bought the Residential and small to medium Business in August 2021. We have had nothing with issues leading up to and after the acquisition. The phones rarely work on 4G connections now when it used to be ok. Getting any type of support is a complete nightmare. So many times you ring and wait on the phone for up to an… Read more

hour, then they cant do anything to help. Replies to emails take a week. Trying to cancel and remove the phones from their database takes weeks on end and usually requires many phone calls and follow up emails. Would 100% never get a service from Vonex/MNF again.

No customer service – I am an IT consultant for a client of this company and have tried to contact support on 4 different occasions. 2 x 1 hour wait, on one of these i was asked to wait and waited 30 minutes before i had to disconnect the call (as i have a business to run) and the second transferred me to someone else and i was cut off after 20 minutes) 2 x 40 and 30… Read more

minute wait - i disconnected (as i have a business to run) . I DO NOT RECOMMEND THIS BUSINESS AND HAVE REQUESTED THAT MY CLIENT MOVES PROVIDER - problem still not resolved and i am waiting for my call to be picked up (15 minutes so far)

MyNetFone has gone to the dogs since Vonex buyout – This Vonex mob is a disaster from my customer service point of view. Snappy looking website sprouting great promises, but no action. Great promises from phone support staff, but no action. Great promises from accounts dept, but no action. Get it now?? Great promises, but no action... I am so disappointed, from what was a great start-up when I joined MNF ~2007... Show details

Rubbish Customer Service Support(Vonex) – Since Vonex took over MyNetFone, everything fell apart and my nightmares dealing with these clowns started. I have billing issues with these clowns. I really don't know why company like this exist. I was charged twice by these thieves for my VOIP service back in September 2021 and since then I was chasing this thing up and waiting patiently until… Read more

I decided enough is enough and I just went to my credit card issuer to dispute the charge and still waiting. I made countless emails and phone calls to these useless support without any solution. I felt like I was cheated and just push around from person to person and just going around in circles. It's not the money but the principle. These company have no principle. I decided to cancel my voip services today because I don't trust this company with their disgusting service and work practices.

Vonex support for partners horrible – I have been a reseller of mynetfone services to my customers for 10 years. Since the move to Vonex we have had numerous issues, nobody returns our calls, our customers services have randomly been cut off, ridiculous charges have occurred. We are moving all our customers away. Simply horrible customer service.

MNF has gone to the dogs !!! – I have been a MNF customer for over 20 years with multiple services and until recently had no complaints. Since the deal with Vonex, everything has changed for the worst. Nobody knows anything, calls are never returned, there is no support of any kind, and after two weeks of trying unsuccessfully to contact the sales department I've decided I… Read more

have no option but to take my business elsewhere. Traditionally the impossibly useless and unbelievably frustrating Telstra offshore call centre has taken first prize for ineptitude, but Vonex has raised the bar to an entirely new level.

Unable to call Croatia any longer – Called helpdesk and was told due to high number of scams coming from Croatia no longer will be able to call Croatia. Absolute rubbish have been using Mynetphone and previous Pennytell for over 10 years never had any problems till now.

Steady decline in their level of service over past 2 years – We have used their business service for over 2 years and I must say it has steadily declined over this period. It was never great to start off with but it's at a point where they don't respond to support requests and if you call you will be waiting for a minimum of 1 hour on the line before you talk to someone. Their self-service portal is… Read more

regularly down and they never provide you with an update or alert of service interruptions. I've had enough and will be changing providers immediately.

Can not cancel service – Earlier this year my son suggested we set up Local numbers for advertising which we did and chose My Net Fone to provide the Service The initial setup was Ok but after about a month we decided the Advertising program was not for us and decided to go back to our old system We tried to cancel the My Netfone service and despite several emails and… Read more

several phone calls to date have been unable to cancel and keep getting billed by my netphone for a system we only ever made less than 10 calls on What really upsets me most is there regular emailing an Invoice and saying it is a credit friendly reminder and suggest unles you pay on time that they will lodge unpaid defaults aggainst you The Credit Friendly Warning is a subtle threat of messing around with your credit rating As I have a well above average credit rating we have always paid on time and at present owe nothing to my net phone but as sure as eggs next month another credit friendly reminder We call the Telecommunications Ombundsman last week who said they would contact My Net Phone to resolve this issue but looks like they ignored the Ombundsman as well Well we are not prepared to keep paying monthly just to stop their threat of Credit Friendly Warning becoming a reality It now seems we have no option but to lodge Legal proceedings in order to stop them skimming money from us My question here as well as putting up this Review is are there other people facing this same issue and as such if so do you also want to join me in Legal proceedings against My Net Fone My name is David Williams and can be contacted on 0402 103644 There seems to be a lot of reviews including others who say they spent months trying to cancel If you are in same situation please conact me David

Breach Of Agreement And False Advertising – We have been customer with them for 15+ years. And suddenly not able to call some countries. We reported few times, few phone calls as well as emails, and today we received email that they not provide support for that country anymore because Croatia is the high risk destination. But if you open their official web page provided in the email sent… Read more

to us, Croatia is still the country listed on their web page with the rates per minute (for mobile and landline). Email provided : Thank you for choosing MyNetFone as your service provider.

We would like to inform you that we no longer provide lines to Croatia. This is due to the country being a high risk destination.

Should you have any other concern please feel free to call as back on the numbers listed below or you can reply to this email and we'll get back to you as soon as we can.

Kind Regards,

MyNetFone Residential Support Team Our web page:http://www.mynetfone.com.au Customer Care: 1300 731 048 / +61 2 8008 8000 (or 181 from your MyNetFone) Email: support@mynetfone.com.au Check your account:https://www.mynetfone.com.au/Portal-Login

Terrible customer service – What a telecommunication provider. I haven't seen such a terrible portal before. 1. I can set up credit card account, but I cannot remove it from the portal. That mean I cannot stop them from charging my credit card. 2. I can set up auto top up, but I cannot disable it. That means we cannot use manual top up to control my usage. 3. There is no… Read more

email or live chat communication. The only way of communication is to call them (if I have time to wait). 4. I changed to NBN recently and ADSL VOIP no longer work and they cannot provide a solution to me. That's why I want to close my account and hit all sorts of problem.

Don’t Bother – I attempted to connect VOIP number & there was so much drama involved. They tried to contact me & at first I couldn’t understand them because the connection was so bad & then they would constantly call with the phone cutting out. I cancelled before I even started but I’m still receiving calls from them. I swear I heard a rooster crowing in the… Read more

background during the call I made today to ensure I wasn’t going to get charged again. All calls are offshore & their 8-5 open times aren’t helpful.

GRRRRRRRR don't bother with MyNetFone – My experience is that Technical Support is minimal and hard to connect with, if payment is late your service is cancelled immediately, but if you want to cancel your service ( as I did) put aside about 10 million hours of your valuable time. The service team struggle to listen to your request to cancel the service then you need to duplicate,… Read more

triplicate forms to cancel the service... and if you don't they keep charging you for a service that they are not providing and threaten with a bad credit review... just charming! My advice - avoid at all costs.

Find another company. Not worth the trouble – Pros: - Cheap Cons: - No online account management for 1300 numbers - Terrible support, even for business service - Rude business account managers - Giant contract termination fees, even if you are leaving because their service and support sucks - Took weeks over and above legislated deadlines to transfer our service out! Honestly, if we knew… Read more

that dealing with MyNetFone was going to be this much trouble, there is no way we would have gone with their service. They roped us in with a great price for our business 1300 number, and from there, everything was downhill. Terrible support, a sub-standard online portal that does not allow you to manage your 1300 number online (not even for billing!), and simply rude account managers.

THEN, when we decided we'd had enough, porting the number out and trying to get the account closed was an absolute nightmare. They even took waaaaaay longer than what the TIO said is a reasonable amount of time to process our transfer-out. Then, charged a bucket of money for the trouble.

AVOID. AT. ALL. COSTS. Zero stars isn't possible, so they get a 1.

No response from support at all – Log support calls twice for my VoIP service with them and no response from mynetfone at all. Mynetfone VoIP phone is not reliable and no support. Stay away from this provider.

Ignored when asking for support. Find another VOIP provider, avoid aggravation – Service worked for about a month after I signed up, changed to a cheaper plan and problems started shortly afterwards. Asking for support via email will get you ignored, calling them comes with a long wait time and promises to help and then nothing happens. Ultimately I gave up and cancelled the service. Go elsewhere if you are not partial to stress and fighting with your phone provider.

SUSPENSION NOTICE FOR OVERDUE PAYMENT – Disconnected my VoIP service by calling MyNetFone 4 to 5 years ago with a followup email to disconnect the service. However, I kept getting receiving invoices for a service I was not using. Off late I have received a suspension notice for overdue payment. You cannot even reply to the email as it is sent from billing-no-reply@mynetfone.com.au Have… Read more

logged a complaint on their website this morning to get them to fix their billing system. What a waste of time.

Service they promised doesn't work – Signed up with mynetfone for the voip service so my staff can answer the landline from the app on their mobile phone. The app stopped working and admitidely they tried to solve the problem but their solutions still did not work. When I signed up I had a list of reququirments and none of them are being met. I have no landline that is useable and… Read more

they won't release me out of the contract. I have spent money printing business cards etc which are now useless. I am seeking legal advice as we speak. The worst part is they want me to keep paying for a service that I can't use.

Misleading – I am a small business. One of their parterner sign me up for 3 years plan. My netfone website said “get free NBN ready, Wifi modem/router and free set up when you sign up for a 36 month contract”. Only I got modem /router free. One of their parter come to me sign me up and told me he will look after everything. I assumed that was part of set up.… Read more

Because no quote of his service ever given and mentioned. To connect MyNetFone I got $1000 bill. I was shocked and disbelieving

Misleading – I had MNF partner come to me and signed me up for 3 years. i checked your website " Get free NBN ready" Wifi modem Router and free set up when you sign up for 36 months. Your partner told me he would look after everything, i assumed this was all part of the set up, after connection he told me there is "nothing free for set up you need to pay my… Read more

bill" my bill was over $1000 and i was in shock and disbelieve with this bill it also in included a cost for his own mistake. I was disappointed and couldn't believe i was treated this way