I am a small business. One of their parterner sign me up for 3 years plan. My netfone website said “get free NBN ready, Wifi modem/router and free set up when you sign up for a 36 month contract”.
Only I got modem /router free. One of their parter come to me sign me up and told me he will look after everything. I assumed that was part of set up. Because no quote of his service ever given and mentioned.
To connect MyNetFone I got $1000 bill. I was shocked and disbelieving
I had MNF partner come to me and signed me up for 3 years. i checked your website " Get free NBN ready" Wifi modem Router and free set up when you sign up for 36 months. Your partner told me he would look after everything, i assumed this was all part of the set up, after connection he told me there is "nothing free for set up you need to pay my bill" my bill was over $1000 and i was in shock and disbelieve with this bill it also in included a cost for his own mistake. I was disappointed and couldn't believe i was treated this way
Early December I signed up for $10 per month mobile plan and was given account number etc, and follow up email said sim was despatched...never came....after 2 weeks i called Support (in Asia) and was assured sim sent yesterday (!!)...nothing came... sent Esupport ticket from my Account page ...never answered....called Support January, nice person assured me she was escalating my case and I would be emailed...never heard a thing.... sent a further Esupport ticket....nothing....now have joined Belong Mobile, quick efficient and better deal actually as unused data is rolled over
the most incompetant business I have ever done business with
We placed an order with MyNetFone to purchase VOIP phones and were very clear that we did not want any effect on our NBN service as this is an essential part of the our business as everything is cloudbased, we purchased the handsets and they ported our number and in the process cancelled our NBN service with Telstra, I called multiple times but never so much as got an apology other than this email
"to whom it may concern,
I've been advised that your broadband provider Telstra disconnected there service upon the porting/transferring of your tel...
- Verified customer
Overcharged for 18 months and refusing to refund
This company has overcharged for 18 months and despite requesting a cancellation 18 months ago they are still charging. Clearly my account shows ZERO data consumption and I am on a month to month however they refuse to reimburse the overcharged account.
Terrible customer service. Spend over an hr on the phone and then cut off cause call centre closed
Terrible customer service. Off shored. Great at signing you up and then no customer service. Service was bad and speed was shocking. Couldnt even load an webpage. Save yourself the heartache and go somewhere else
TERRIBLE SERVICE. ONLY IN IT FOR THEMSELVES
Seems so quick and easy to change to mynetfone but be dammed if they'll let you leave without multiple long phone calls to them, the other providers, then back to them again. All in between they just put the fact you're transferring company's on the back burner and decide to continue charging you for a service which isn't in use (the simcard wasn't even in the phone) so thank you mynetfone for being a big bully company just like all the rest. Pathetic.
Disconnected International roaming without notice
I was happy with MNF mobile and had used PAYG for international roaming.
Then went o/s and found roaming not working, so contacted support and advised PAYG had been cancelled and they now sold roaming packs starting at $10 per day.
I had no interest in such an expensive option but was more annoyed they cancelled a working service without notification.
Not having roaming working when you assume it will be there is a problem, especially in an emergency or even advising airport pickup you are running late.
The customer service to address the i...
Their Service is Very Good
I recently requested to have my VoIP Phone Ported from a Company to MyNetFone all went well, it only took 5 working days. The staff at MyNetFone are very helpful, and they are quick in getting back to you if you need help. My Phone is working fine, and I would recommend them, for their Phone service, and friendly, helpful staff.
- Home Phone
- Verified customer
SAVED OUR FAX LINE!!! A must have to keep your fax alive on NBN
They really saved the day when NBN came knocking, facing the prospect of paying a big telco $40-60 just to maintain a separate line and an additional $300 cost to have an additional nbn connection installed. Im now paying a mere $10/month, cannot put into words how grateful I hope I dont jinx my line after this review haha.
- Home Phone
- Verified customer
Great product and great service
Signed up for MyNetFone VOIP service and very happy with their service and the support. Tech support very helpful with configuring my VOIP phone and reliable service throughout. Wouldn't hesitate to recommend or use again.
Shocking customer service
Shocker when it comes to customer support. They made it difficult to cancel a VoIP Service I've had for 8 years but rarely use now. Seems to be a lack of comprehension of English involved.
Appalling customer service
I travelled overseas for three months while a MyNetFone customer. I had international roaming activated but did not purchase any data packs as I use local SIMS overseas. MyNetFone started automatically billing me every day for a data pack. Complaint by support tickets and email were ignored. I decided not to pay as the charges mounted (they reached $700 before this was resolved). I started a complaint through the Telecommunications Ombudsman but MyNetFone ignored this too. I made more than 20 international phone calls to MyNetFone mostly to voi...cemail with no result. On the few occasions I got to talk to someone action was promised but never happened. In the end they cut off the service and it was not restored until I wrote to the CEO of the parent company MNF Ltd. Miraculously the next working day services were resumed and all charges waived. As soon as I returned from overseas I took my business elsewhere. MyNetFone seems to e a business run by inflexible systems and computers that people seem powerless to override.
Unable to receive incoming calls, support staff suck
Mynetfone ticket #1360142
Stopped being able to receive incoming calls, contacted support
Staff replicated by logging in to my sip account and could replicate incoming calls to my DID not reach them when logged in as me.
Have received a fob off from the support staff saying it must be due to settings on my end, however this makes no sense as they replicated by logging in to my mynetfone account and had the exact same issue as I experience.
I still can not receive calls and will be taking my business elsewhere if I do not start receiving some better customer care.
No Customer service
I have a VOIP service. The CLI overstamping stopped working several months ago. Tried calling tech support on numerous occasions but can never get through.
Re-loaded, turned on and off etc but to no avail.
My outgoing voice level is also very low. People people complain they cannot hear me.
Avoid at all costs
Completely useless business phone system. Instructions don't make sense. The phones are useless at best and there's absolutely no (repeat - No) after sales services. Don't go there!!!! Following numerous complaints from staff and external people we could only choose to dump the my netfone system after less than a couple of weeks.
MyNetFone dumps their loyal customers.
I estimate I was with MyNetFone for approximately 8 years and then out of nowhere they dumped me and gave my account to Southern Phone. They never advised me of this and the first I knew about it was when my internet was disconnected and i received an overdue bill from Southern Phone. I was very confused about what was going on. After a very long wait, i finally spoke to someone at Southern Phone, who explained MyNetFone gave them my account. The lady said they were really surprised that a lot of the customers MyNetFone gave them were long-term...customers and they couldn't figure out why they would do that. If I could give MyNetFone zero stars I would. The service they provided in the past was alright, but it doesn't make up for giving my account to Southern Phone. It's just constant issues since being with them and I haven't even had any internet since yesterday morning due to a "technical issue" at Southern Phone. So I'd just like to say thanks for nothing MyNetFone.
Had an ADSL service in 2016, they were very late in connecting the service, did no appologies, then it didnt work for over a month and again they took 6 weeks to fix it and did not appologise.
Customer service is woeful, waited 2 hours on the phone.
Online webpage is impossible to navigate and their portal system for logging into your account is really basic and clunky. They made it very hard to cancel the service and were obstructive when I wanted to disconnect.
Telcos are pretty bad but MyNetFone really takes the cake as the WORST of the bunch which is a big feat.
Residential Customers Dumped
MNF switched my ADSL account to Southern Phone Co on 15MAY2019 with very little notice.
I can not forgive them for that as I am now experiencing nothing but ongoing issues.
Extremely bad timing and service by MNF to just flick loyal customers to Southern Phone Co who have the worst reviews and service of any providers. ( regrettably first hand experience now)
Southern Phone Co and MNF will NOT be retaining any my business.
Take note of all the negative reviews and go elsewhere.
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Questions & Answers
I have had voip with Mynetfone for years and absolutely no trouble. I am looking at their mobile service and am looking for anyone with experience who has used their mobile service of unlimited calls and texts with Data . Thanks .
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