TERRIBLE SERVICE. ONLY IN IT FOR THEMSELVES
Seems so quick and easy to change to mynetfone but be dammed if they'll let you leave without multiple long phone calls to them, the other providers, then back to them again. All in between they just put the fact you're transferring company's on the back burner and decide to continue charging you for a service which isn't in use (the simcard wasn't even in the phone) so thank you mynetfone for being a big bully company just like all the rest. Pathetic.
Disconnected International roaming without notice
I was happy with MNF mobile and had used PAYG for international roaming.
Then went o/s and found roaming not working, so contacted support and advised PAYG had been cancelled and they now sold roaming packs starting at $10 per day.
I had no interest in such an expensive option but was more annoyed they cancelled a working service without notification.
Not having roaming working when you assume it will be there is a problem, especially in an emergency or even advising airport pickup you are running late.
The customer service to address the i...
Their Service is Very Good
I recently requested to have my VoIP Phone Ported from a Company to MyNetFone all went well, it only took 5 working days. The staff at MyNetFone are very helpful, and they are quick in getting back to you if you need help. My Phone is working fine, and I would recommend them, for their Phone service, and friendly, helpful staff.
- Home Phone
- Verified customer
SAVED OUR FAX LINE!!! A must have to keep your fax alive on NBN
They really saved the day when NBN came knocking, facing the prospect of paying a big telco $40-60 just to maintain a separate line and an additional $300 cost to have an additional nbn connection installed. Im now paying a mere $10/month, cannot put into words how grateful I hope I dont jinx my line after this review haha.
- Home Phone
- Verified customer
Great product and great service
Signed up for MyNetFone VOIP service and very happy with their service and the support. Tech support very helpful with configuring my VOIP phone and reliable service throughout. Wouldn't hesitate to recommend or use again.
Shocking customer service
Shocker when it comes to customer support. They made it difficult to cancel a VoIP Service I've had for 8 years but rarely use now. Seems to be a lack of comprehension of English involved.
Appalling customer service
I travelled overseas for three months while a MyNetFone customer. I had international roaming activated but did not purchase any data packs as I use local SIMS overseas. MyNetFone started automatically billing me every day for a data pack. Complaint by support tickets and email were ignored. I decided not to pay as the charges mounted (they reached $700 before this was resolved). I started a complaint through the Telecommunications Ombudsman but MyNetFone ignored this too. I made more than 20 international phone calls to MyNetFone mostly to voi...cemail with no result. On the few occasions I got to talk to someone action was promised but never happened. In the end they cut off the service and it was not restored until I wrote to the CEO of the parent company MNF Ltd. Miraculously the next working day services were resumed and all charges waived. As soon as I returned from overseas I took my business elsewhere. MyNetFone seems to e a business run by inflexible systems and computers that people seem powerless to override.
Unable to receive incoming calls, support staff suck
Mynetfone ticket #1360142
Stopped being able to receive incoming calls, contacted support
Staff replicated by logging in to my sip account and could replicate incoming calls to my DID not reach them when logged in as me.
Have received a fob off from the support staff saying it must be due to settings on my end, however this makes no sense as they replicated by logging in to my mynetfone account and had the exact same issue as I experience.
I still can not receive calls and will be taking my business elsewhere if I do not start receiving some better customer care.
No Customer service
I have a VOIP service. The CLI overstamping stopped working several months ago. Tried calling tech support on numerous occasions but can never get through.
Re-loaded, turned on and off etc but to no avail.
My outgoing voice level is also very low. People people complain they cannot hear me.
Avoid at all costs
Completely useless business phone system. Instructions don't make sense. The phones are useless at best and there's absolutely no (repeat - No) after sales services. Don't go there!!!! Following numerous complaints from staff and external people we could only choose to dump the my netfone system after less than a couple of weeks.
MyNetFone dumps their loyal customers.
I estimate I was with MyNetFone for approximately 8 years and then out of nowhere they dumped me and gave my account to Southern Phone. They never advised me of this and the first I knew about it was when my internet was disconnected and i received an overdue bill from Southern Phone. I was very confused about what was going on. After a very long wait, i finally spoke to someone at Southern Phone, who explained MyNetFone gave them my account. The lady said they were really surprised that a lot of the customers MyNetFone gave them were long-term...customers and they couldn't figure out why they would do that. If I could give MyNetFone zero stars I would. The service they provided in the past was alright, but it doesn't make up for giving my account to Southern Phone. It's just constant issues since being with them and I haven't even had any internet since yesterday morning due to a "technical issue" at Southern Phone. So I'd just like to say thanks for nothing MyNetFone.
Had an ADSL service in 2016, they were very late in connecting the service, did no appologies, then it didnt work for over a month and again they took 6 weeks to fix it and did not appologise.
Customer service is woeful, waited 2 hours on the phone.
Online webpage is impossible to navigate and their portal system for logging into your account is really basic and clunky. They made it very hard to cancel the service and were obstructive when I wanted to disconnect.
Telcos are pretty bad but MyNetFone really takes the cake as the WORST of the bunch which is a big feat.
Residential Customers Dumped
MNF switched my ADSL account to Southern Phone Co on 15MAY2019 with very little notice.
I can not forgive them for that as I am now experiencing nothing but ongoing issues.
Extremely bad timing and service by MNF to just flick loyal customers to Southern Phone Co who have the worst reviews and service of any providers. ( regrettably first hand experience now)
Southern Phone Co and MNF will NOT be retaining any my business.
Take note of all the negative reviews and go elsewhere.
About time we had minus scores...
Good for first 4 years but for the last 9 months my service has been erratic at best, on occasion fine on other occasions watching TV (Fetch) was impossible, picture freezing every 10 secs for 3 seconds. The company called me in Jan 2019 to inform me I could have NBN, when l complained about the current service they told me it was because of NBN installations for that time period, but now complete would improve, without offer of refund for bad service she said would get technical staff to call me...that never happened. She said she would call m...e a week later to see how things were...that never happened either. Two years ago I was awarded a double up of my data (via email) for loyalty - which it appears they didn't honour and when questioned why my service speeds were erratic, they denied the award was ever given, until I returned the email. They still did not honor it. Disgusting service, lousy company, they should not be allowed to operate. Where is the regulation of these fly-by companies making a quick buck?
Would give zero if possible
My internet stopped working 4 days ago and trying to get support has been fruitless. Not sure if anyone actually works in their call centre, but each time I’ve called the wait time have been indicated as at least an hour, and they never call back.
Given I’ve had so many issues (regularly have speeds of below 4mbps) decided to cancel. Submitted the cancellation form and followed up via email. Mynetfone tell me southern phone now own my account, however a quick call (answered by a lovely woman who seems to be based in Australia) to southern phone led to even more frustration as they told me mynetfone still own my account.
Taking this to the TIO.
Do yourself a favour and just don’t go near this sham provider.
Dumped us like a bag of garbage
Have been a MNF broadband and VOIP customer for many years. MNF has migrated (read dumped) its broadband customers to Southern phone. In the process our phones have not worked reliably since. It takes 20 minutes to get through to support and I have had to do this weekly since the "seemless" transfer occurred. MNF has kept the voip part of the contract and then changed its mind and dumped us again. Phones do not work and MNF are really difficult to contact. All my private information was sent over to Southern phone without any permission b...eing provided by me to do so. Oh, and if you call MNF for help and get told your expected wait time is 1 minute you've got time to make dinner and come back to the phone ( your mobile that is, cos the other one doesn't work). Update 16th May 2019: I've tried since to call and was given the 1 minute waiting time again. 30 mins later was cut off when I tried to leave a number. Put a ticket in, but no response yet. To add to the whole sorry tale, our broadband speeds with Southern Phone on NBN are down below 3 Mb/s at peak times and we often cannot even get a speed test to run at these times. The ip address checker says we are on Dodo, which I think means they buy bandwidth from them? Southern phone will not confirm this. We provided years of loyal custom to MNF. What a sorry end.
Lack of giving a Sh!+ for customers
connection is stable but speeds are thoroughly crap. Service is well below par and waiting on hold for days seems to be an acceptable course of action for them. Maybe bring the jobs back to Australia and get our of the Philippines cause that is no good.
Very Poor internet Connection
I have made a complain more than 2 months back about the internet connection being dropped out. Its going on for months now and they havent been able to get it fixed. They have rescheduled about 6 sessions with the technician. Everytime there is so much work load that the technician cant attend. I have raised this with ombudsman and I am looking into it getting resolved soon. They still keep charging me for no service provided. Its frustrating and annoying for the amount of hassle to speak to them and get it sorted and still no resolution.
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Questions & Answers
I have had voip with Mynetfone for years and absolutely no trouble. I am looking at their mobile service and am looking for anyone with experience who has used their mobile service of unlimited calls and texts with Data . Thanks .
How is mynetfone for WA users? does MNF route Locally with a POP in perth? and how are the international speeds
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