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MyNetFone
Home Phone, NBN (See All)We were a MNF customer for over 10 years and never had an issue. Now that Vonex have taken over they have completely destroyed our phone system. They have also stopped replying to any emails and have provided no updates or solutions leaving our business unable to operate properly.
Was with MNF and then Vonex bought the Residential and small to medium Business in August 2021. We have had nothing with issues leading up to and after the acquisition. The phones rarely work on 4G connections now when it used to be ok. Getting any type of support is a complete nightmare. So many times you ring and wait on the phone for up to an hour, then they cant do anything to help. Replies to emails take a week. Trying to cancel and remove the phones from their database takes weeks on end and usually requires many phone calls and follow up emails.
Would 100% never get a service from Vonex/MNF again.
I am an IT consultant for a client of this company and have tried to contact support on 4 different occasions. 2 x 1 hour wait, on one of these i was asked to wait and waited 30 minutes before i had to disconnect the call (as i have a business to run) and the second transferred me to someone else and i was cut off after 20 minutes) 2 x 40 and 30 minute wait - i disconnected (as i have a business to run) . I DO NOT RECOMMEND THIS BUSINESS AND HAVE REQUESTED THAT MY CLIENT MOVES PROVIDER - problem still not resolved and i am waiting for my call to be picked up (15 minutes so far)
This Vonex mob is a disaster from my customer service point of view.
Snappy looking website sprouting great promises, but no action.
Great promises from phone support staff, but no action.
Great promises from accounts dept, but no action.
Get it now?? Great promises, but no action...
I am so disappointed, from what was a great start-up when I joined MNF ~2007...
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- 3 reviews
- 2 likes
Since Vonex took over MyNetFone, everything fell apart and my nightmares dealing with these clowns started. I have billing issues with these clowns. I really don't know why company like this exist. I was charged twice by these thieves for my VOIP service back in September 2021 and since then I was chasing this thing up and waiting patiently until I decided enough is enough and I just went to my credit card issuer to dispute the charge and still waiting. I made countless emails and phone calls to these useless support without any solution. I fe...
Read morelt like I was cheated and just push around from person to person and just going around in circles. It's not the money but the principle. These company have no principle. I decided to cancel my voip services today because I don't trust this company with their disgusting service and work practices.I have been a reseller of mynetfone services to my customers for 10 years. Since the move to Vonex we have had numerous issues, nobody returns our calls, our customers services have randomly been cut off, ridiculous charges have occurred. We are moving all our customers away. Simply horrible customer service.
Mortified to read this, as the same team have transferred across and it should at the very least be a case of business as usual for you and your customers. We know that call wait times have been slash...
Read moreed, so getting the help you need should have been easier than ever before. We would really appreciate a chance look into what has been occurring and to rectify this for you. If you could please send us a direct message with your issues we can have them looked into as soon as possible - Team Vonex- 6 reviews
- 27 likes
I have been a MNF customer for over 20 years with multiple services and until recently had no complaints. Since the deal with Vonex, everything has changed for the worst. Nobody knows anything, calls are never returned, there is no support of any kind, and after two weeks of trying unsuccessfully to contact the sales department I've decided I have no option but to take my business elsewhere. Traditionally the impossibly useless and unbelievably frustrating Telstra offshore call centre has taken first prize for ineptitude, but Vonex has raised the bar to an entirely new level.
2 months to respond is probably insult to injury, however better late than never. Sincerely we apologise for any inconvenience that you have encountered and would really appreciate a chance look into ...
Read morewhat has been occurring and to rectify this for you. If you could please send us a direct message with your issues we can have them looked into as soon as possible - Team VonexAny company that needs two months to respond to a customer request has no right to be in business. Even Telstra does better than that. I attempted countless times to get in touch with someone who car...
Read moreed at Vonex, eventually decided it was an exercise in utter futility. MNF has my mobile number (ending in 824), an email address and two snail mail addresses, you are welcome to contact me on any of those. Sadly, I didn't have any real complaints with MNF in over twenty years but within weeks of the Vonex takeover, it was blatantly obvious that nobody gives a rats about customers. Maybe the intent was to cherry-pick the enterprise customers and annoy everyone else so they took their business elsewhere. Well that certainly worked in my case and no doubt that of every other non-enterprise customer. Mind you I've seen this kind of nonsense many times in the past. Interestingly when enterprise customers fall over, Vonex will wish it had not been so arrogant to the hundreds of thousands of customers it lost because of its ignorance and arrogance.Called helpdesk and was told due to high number of scams coming from Croatia no longer will be able to call Croatia. Absolute rubbish have been using Mynetphone and previous Pennytell for over 10 years never had any problems till now.
We have used their business service for over 2 years and I must say it has steadily declined over this period. It was never great to start off with but it's at a point where they don't respond to support requests and if you call you will be waiting for a minimum of 1 hour on the line before you talk to someone.
Their self-service portal is regularly down and they never provide you with an update or alert of service interruptions. I've had enough and will be changing providers immediately.
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- 2 reviews
- 1 like
Earlier this year my son suggested we set up Local numbers for advertising which we did and chose My Net Fone to provide the Service The initial setup was Ok but after about a month we decided the Advertising program was not for us and decided to go back to our old system
We tried to cancel the My Netfone service and despite several emails and several phone calls to date have been unable to cancel and keep getting billed by my netphone for a system we only ever made less than 10 calls on
What really upsets me most is there regular emailing an I...
- 2 reviews
- 3 likes
We have been customer with them for 15+ years. And suddenly not able to call some countries. We reported few times, few phone calls as well as emails, and today we received email that they not provide support for that country anymore because Croatia is the high risk destination. But if you open their official web page provided in the email sent to us, Croatia is still the country listed on their web page with the rates per minute (for mobile and landline).
Email provided : Thank you for choosing MyNetFone as your service provider.
We would ...
Read morelike to inform you that we no longer provide lines to Croatia. This is due to the country being a high risk destination. Should you have any other concern please feel free to call as back on the numbers listed below or you can reply to this email and we'll get back to you as soon as we can.- 7 reviews
- 9 likes
What a telecommunication provider. I haven't seen such a terrible portal before.
1. I can set up credit card account, but I cannot remove it from the portal. That mean I cannot stop them from charging my credit card.
2. I can set up auto top up, but I cannot disable it. That means we cannot use manual top up to control my usage.
3. There is no email or live chat communication. The only way of communication is to call them (if I have time to wait).
4. I changed to NBN recently and ADSL VOIP no longer work and they cannot provide a solution to me. That's why I want to close my account and hit all sorts of problem.
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- 25 reviews
- 24 likes
I have my Home Phone connected by VoiP to MyNetFone, it is almost 2 years since I changed to them.
During this time I have only had one problem and that was because my Internet supplier had gone off air, for quite some time, since then, there has never been any problems. When I telephone them on their free number for clients, they have always been polite and helpful.
Today, I called them as my Credit Card had been changed and I had different numbers, no worries, they sorted it all out for me in less than 5 minutes. They were very helpful and friendly. I would suggest anyone interested in VoiP, should check them out as they have some very good deals, even a special for Whirlpool Forums members.
- 20 reviews
- 19 likes
I attempted to connect VOIP number & there was so much drama involved. They tried to contact me & at first I couldn’t understand them because the connection was so bad & then they would constantly call with the phone cutting out. I cancelled before I even started but I’m still receiving calls from them. I swear I heard a rooster crowing in the background during the call I made today to ensure I wasn’t going to get charged again. All calls are offshore & their 8-5 open times aren’t helpful.
- 2 reviews
- 2 likes
My experience is that Technical Support is minimal and hard to connect with, if payment is late your service is cancelled immediately, but if you want to cancel your service ( as I did) put aside about 10 million hours of your valuable time. The service team struggle to listen to your request to cancel the service then you need to duplicate, triplicate forms to cancel the service... and if you don't they keep charging you for a service that they are not providing and threaten with a bad credit review... just charming!
My advice - avoid at all costs.
Questions & Answers
I have had voip with Mynetfone for years and absolutely no trouble. I am looking at their mobile service and am looking for anyone with experience who has used their mobile service of unlimited calls and texts with Data . Thanks .
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Details
MyNetFone Home Phone1.8(27) | MyNetFone Broadband NBN 50 (Standard Plus)No reviews yet | |||
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Category | Services and Home Phone Service Providers | Services | Services | Services |
Standard Monthly Price | $59.99 | $64.99 | $69.99 | |
Max Upload Speed | 1 Mbps | 5 Mbps | 20 Mbps | |
Service Type | NBN | NBN | NBN | |
Packages Available | Bundle, Business and Standalone | Bundle, Business and Standalone | Bundle, Business and Standalone | |
Contract | Set Period | Set Period | Set Period | |
Data Allowance | Capped/Fixed and Unlimited | Unlimited | Unlimited | |
Max Download Speed | 12 Mbps | 25 Mbps | 50 Mbps |
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Hi Stuntech,
Sorry to hear you’ve had a bad experience. We completely understand your frustrations. From what you’ve described, it sounds as though your service has not yet been migrated over to the Vonex service. ...
Read more If you’re able to provide us with your account number we’d really like to get this escalated and get someone to get in contact with you to see what we can do. Kind Regards Ella