Nanobyte Solutions

Great Service! Super Fast Delivery! – I recently bought an Epson Xp 15000. Very happy with the pruchase and the price was cheaper than the other companies. The service was amazing and very caring. They emailed to let me know that the delivery was unsuccessful (my fault). I would recommend and will definitely shop from here again. Thank you!

Does not honor price – Bought a camera from them, after purchase they claim that they don't have stock and will refund me but still have the same device available on their website at a much higher price. Will never buy anything from them as they are not honest with their clients and are rather rude when trying to resolve issue.

Surprisingly Exceptional Service and Price! – I was in search of a 38" Widescreen LG38WN95C-W and accidentally ran into NanoByte. They had the cheapest price online, even cheaper than any other online retailers. The best part was that they had stock when others didn't (note this new monitor only just came out this year). Started a conversation online with the staff and they were responsive… Read more

and helpful. The payment options were either Paypal with 2% surcharge or bank transfer. The invoice could be sent to you directly to your email without you having to go through any account creation process.

I chose the bank transfer and had invoice sent to me. Paid by bank transfer and NanoByte acknowledged the payment within 1 hour. The shipping information then quickly came through within the next hour. NanoByte also had the cheaper delivery cost than most of other retailers.

Paid around 8am, and the delivery hit door at around 2pm! Never had a same-day delivery ever! The speed of this service is amazing by NanoByte. It helped that Brisbane had local stock but still amazing experience. The communication post delivery is also satisfying, that the staff called next day to confirm the delivery.

I did have reservations about NanoByte because never heard of this less famous online retailer, however, it turned out to be a drama-free, reliable, and speedy service provided by NanoByte with great price! Recommended!

Underwhelmed – I chose NanoByte to buy a monitor as I was in a hurry and their website said they had stock of the model I wanted. The payment options were bank transfer or PayPal. I chose PayPal to find it came with a 2% surcharge. After payment there was an impressive flurry of emails updating me on the order progress. But then it took *nine days* to be… Read more

notified of despatch.

I queried this and got no reply.

Maybe they didn't have stock after all.

The parcel arrived from Eastern Ck, NSW, not from Melbourne.

Excellent service, price and delivery time – Nanobyte Solutions offered very responsive customer service and my Dell Video Conferencing monitor was delivered to the ACT within two business days. The price was also very competitive. Highly recommended.

Very good price and service – The Dell monitor I purchased was the cheapest price I could find online and their service and follow up were very good also. Would highly recommend them to anyone else.

Best online service yet – NanoBytes delivered on their promise! Best price, fast turnaround time, excellent customer service. They have gained a returning customer!! I will definitely recommended them to all my friends and colleagues.

Exceptional customer service – I am impressed, I purchased 2 ViewSonic monitors (Cheaper than I could find anywhere else) And their communication and postage was excellent. Would definitely recommend! If you are like me and concerned about small cheap online solutions these guys are 1 that is OK!

Amazing service – I have ordered an expansive NAS bundle. I was a little worried as I 've never ordered from them and for the incredible lower price . I have read some bad reviews on them also (after the purchase was made) I took the risk and I am more than happy to have done it. The customer service was amazing and they were so quick answering my e-mail ( they… Read more

even made a call to give me some further information ) . After 3 working days the little beast was at home. Recommended 100%

Sourced a product that no other vendor could – Was initially hesitant to use this business due to some negative feedback elsewhere. After being assured that NanoByte could source the product, I had it in my hand within three business days. Price just OK, but communication and ability to source the product first rate!

Great Price and Great Service! – I purchased a laptop and computer bag from these guys. Computer was delivered in 3 business days! I purchased the computer bag after the laptop and I rang the guys and they happily worked with me to combine the freight (they didn't have to do this but they did). I would definitely recommend NanoByte Solutions.

Great service and great prices – Purchased a Brother label printer from NanoByte. They responded quickly to my enquires and the delivery was really quick. All with great prices. Would definitely recommend and I will be using if future.

Excellent Service and Advice – We have now made multiple purchases with NanoByte and couldn't recommend them enough. They have provided great advice on products and are quick to respond to enquiries. With fast shipping on a wide range of products and excellent service I have found NanoByte unmatched to date!

A grest internet purchsing experience – Really easy to deal with and very fast delivery. I wish all online stores were this good. If I could give more than 5 stars, I would. Phone contact was with the sales representative (not a call centre) and you talk to the same person each time. Got emails to advise of order status and even a follow up after the laptop was received. Just great.

Excellent pre and post sales service and support – The guys at Nano were very responsive and helpful in providing suggestions and information for our quite specific hardware (latop) needs. After purchasing delivery was very quick and laptops arrived within a day or two. Great after sales support and follow up.

Great product, great service, great price, very fast delivery – The person who helped me with my decision to purchase was most helpful and courteous and handled a last minute change of delivery instructions in his stride, it wasn`t a problem. The freight cost was half the price of an opposing company although the combined purchase price worked out to be much the same, I decided to go with this merchant because of the way I had been treated, not saying the other place was bad, just this one impressed me. Matt

Fantastic service. Very quick and helpful – Ordered 20 keyboards and mice. After registering my details, I had left my cart open with the order while I was browsing other sites. I then received a call from a helpful customer service agent, who noticed the bulk order and offered a discount, as well as making payment easier by sending through an invoice and bank transfer details. They… Read more

continued to maintain good levels of communication throughout the whole order process. Today we received our order just 3 business days after payment. Very happy, would definitely recommend!

Very fast order processing, delivery and excellent customer service – Bought a Lenovo laptop. Order was processed within 48 hours. There were some issues with Star Track which delayed the delivery. But Gaurav at NanoByte followed up with StarTrack, and provided me with excellent customer service and followed up until we successfully picked up our parcel at Australia Post. Great follow-up and communications from Gaurav. Well done!!

Great communications – Ordered a printer that worked perfectly on arrival. Delivery was within 48 hrs. Communications was great so I knew the status without having to log in to my account all the time.

Excellent Deal On Targus Chill Mats – I purchased 2 Targus Chill Mats on 12th October and I received them safely on 17th October. I was kept informed of my order throughout the whole order process. The 2 Targus Chill Mats were carefully packed using quality packing products leaving nothing to chance. Good job Nanobyte Solutions!!!

Excellent – I ordered hard drives from organisation which came next Business day. So was Very Happy. Great organisation to deal with, would be happy to recommend. Also sales staff were helpful also.

Top Service and information – Thank You NanoByte Solutions, your service was tops and I was kept informed at all stages of the process. Delivery was earlier than your estimate. Price was unbeatable.for the Smart phones selected. Highly recommended.

Smooth transaction – Fast and no issues transaction, thanks. Computer arrived on time and so far performs very well. The guys were also helpful in sourcing other equipment. I recommend this business to anyone.

Recommended Supplier – Thank you for the excellent service, Noanobytesolutions – goods were ordered Monday 28/5/18 at 5:40 pm and delivered 30/5/18 at 3:38 pm. Progressive communication via email was very helpful. Outstanding service - Keep up the good work !

Website Error excuse – Purchased a data rack online, received confirmation and processing emails only to receive a phone call shortly after saying there was an ‘error’ on their website with postal calculations and it would be an additional $150 to ship. When asked why it became my problem and they should honor the sale they just said the previous sale would be cancelled… Read more

and if I wanted to re-order I could with correct shipping costs. No thanks, I’ll go else where at a cheaper price!

really crappy expensive h.d – nanobytes.bought a seagate 8tb portable h.d. had tons of problems,persisted in crashing & black screen of death to EVENTUALLY get pc back & working. I had had a complete p.c. check up just b4 i got this h.d. this went on for days then i complained to nanobytes & they promised me a full refund of my $325.02.then day later they said send it… Read more

back to be checked,

so hope they fill it to see if it still crashes.

i did 2 win 10 repair discs.

then i read a few reviews & many said this drive CANNOT large amounts of data,

so its bloody useless.

it has lost a LOT of my files when it crashed again & again.

sent it back to them today & awaiting my money back.

actually had to send it back to wholesaler ? Ingram Micro Returns Department

22-24 Wonderland Drive,Eastern Creek, NSW,2766 .

so heres hoping i dont get any more trouble.

Purchase of Screens - Delivered as promised – Ordered 3 Dell monitors on 24/06/2016 and was assured that they will be delivered on 28/06/2016. As promised the screens were delivered on 28/06/2016. Nanobyte communicated well & kept me informed.

Not solutions of any size, just problems. Big problems – I bought a laptop from them, and it proved to be faulty. This isn't their fault, but it is their responsibility to rectify the sitaution. So I got in touch and then the trouble and frustration and disappointment began... I was told it would take weeks to arrange a pickup from my home, and then even more weeks for it to be checked for faults. … Read more

No, they insisted, I cannot return it to them at my own expense, to speed the process. They claimed it had to be done this way and it had to be returned to the distributor, despite consumer law stating faulty goods need to be returned to the point of sale. Meanwhile, and within 2 days of my calling them, the laptop manufacturer authorised a credit to NanoByte and asked for it to be replaced and told me I could collect it from Nanobyte. No chance. Nanobyte refused!

It's incredibly frustrating when you're tring to remain civil, and move a process along, only to be stymied by the seller. Even the laptop distributor, after arranging a conference call to get things going, eventually threw their hands up in despair.

I logged a dispute with PayPal and Nanobyte begged me to close the dispute, saying they would then return my money. So I did, and a week later, still no money, just a harassing number of phone calls telling me they are "customer focused" and my money is safe with them. I need it to be safe with me.

My biggest mistake was accepting them at their word, because they clearly misled me. and on a number of occasions. I have no trust in anything they say.

Really, if you want to take a chance, by all means do, but if my experience is typical, if anything goes wrong it will take weeks to resolve, and I'm not there yet. I have raised a complaint with Victoria's Consumer Affairs, but fully expect to go to VCAT to arrive at a final solution.