National Warranty Company

I'm pleased and happy having been assisted by the company at the time of need Shout out to the campany and lovely staff that makes us talk good things about Show reply

Meh. The Company themselves were responsive to the fact I wanted a full refund within my cooling off period of 30 days. The process was easy and the money was on its way quickly. The car warranties themselves are worded in a way to protect them from paying out ever. If you have bought a reliable 2nd hand car already you DO NOT NEED THIS WARRANTY.… Read more

It does not pay out for "Wear and Tear" and classic breaks like leaks. Although it looks great on paper the warranty itself is terrible. The process is long, drawn out and could leave you without a car for nearly a month if the mechanic, them or you are slow at processing the information.

Save the money for a major service and just keeping ontop of the car like you would any vehicle.

what a scam this "warranty" is, exclusions include gaskets, hoses and seals. What sort of warranty doesnt cover a leak? If that leak takes out your engine it is not covered. Dont waste your money of these guys, you wont end up with the result you want.

NWC are very professional and courteous – I had a very positive experience with NWC they listened to my issues and then kept me informed about the progress of my claim. Show reply

My mother's Jaguar had a DPF Failure and cracked a piston dispite being under warranty through this company. Once a claim had been filed they wrote back to her essentially saying "the DPF is an 'exhaust part'" which fell outside their terms and conditions. I'd personally like to know how many crayons these muppets ate as children as when an engine… Read more

goes undergoes active DPF regeneration the ECU tells the engine to increase exhaust temperature in order to burn off excess carbon and clean it out. Sounds like a bit more than just "an exhaust part" is involved in the DPF regeneration than the filter itself. Sure DPF failure can be caused by just the mechanism itself. But 60,000km in a car that gets driven for an hour a day at 110km/h allowing mostly passive DPF regeneration? No, further investigation is obviously needed. Anyhow these id*ots thought otherwise and were adiment that a cracked piston was caused by just the DPF and denied the claim on their nonsense terms and conditions as an "exhaust part isn'ta mechanical part" (keen to see what happens when someone comes in with a collapsed exhaust valve or blown turbo, I wonder what 'parts' they fall under). They were however MORE than happy to help themselves to the $5,000 my mother paid them to do absolutely nothing. To put it simply this company is a scam, do not go here, and I've already contacted my network of auto dealers and told them not to not trust their services.

Warranty and Vehicle Repairs – I just purchased the car and warranty for the vehicle while driving home from work the vehicle picked up a fault the check light engine came on after emailing National warranty advising them off the Issue it was arranged for me to take it to a approved repairer for assessment I was given 2 approved repairers to take the vehicle to for assessment … Read more ·  1

I chose SWEA at Condell Park for assessment The boys at SWEA scanned the vehicle for the fault code advised me of the fault checked my warranty on the vehicle seen that the fault was covered under warranty emailed the quote to National Warranty for approval Within a few hours the invoice quote was approved by National Warranty for the vehicle to be repaired A appointment was made for the boys at SWEA to repair the vehicle under warranty The boys at SWEA Condell Park did a excellent job in repairing my vehicle and National Warranty was quick and terrific in assessing and approving the quote for repairs on the vehicle I was not happy with the location of the vehicle repairer as it was not near public transport and it cost me 100 hundred dollars in a taxi to get home and to pick my vehicle up after repairs But that is not National Warranty or the vehicle repairer problem or concern As stated above the boys at SWEA Condell Park did a excellent job in repairing the vehicle and National Warranty in assessing and approving the quote

Fantastic Experience. Exceeded My Expectations! – I never really trusted warranties or insurance in general with all the ifs & buts, but my experience with this company exceeded my expectations. This warranty was included with a pre owned Ford Falcon XR6 Ute that i purchased from a dealer and i had to make a claim with the power steering which was repaired with no hassles at all. The warranty… Read more ·  1

period ended on 24/11/2023. I had an issue with my alternator on 04/10/2023 which i needed fixed urgently, so i got my mechanic to fix it and i wore the cost as i did not have the time to get it done under warranty. It did not occur to me at the time that my mechanic was a preferred repairer for National Warranty Company. I was not sure wether they would honour this, but i recenty this week contacted them with all the details they required and to my surprise, they reimbursed me with the repair costs. I cannot praise these people enough, the consultants they have in the warranty and also the associated roadside assistance areas are friendly, helpful and obliging. Drawing from my experience if you were looking at purchasing a vehicle that offers this insurance from this company, you really could not do wrong. This is a genuine review and i dont normally do many reviews. I am glad i was asked to provide my experiences. I really do feel that these people deserve a positive mention.

Once National Warranty Company received all the requested information about the faulty caravan washing machine, it took less then one working day to okay the replacement of the product. Show reply

A warranty on a car purchase is something that is always appealing to me, i feel its a must have. Finding a good one is the challenge. Getting the right cover, and the right company is the hard part. I was reccomended the national warranty company by a relative and im glad i did. The warranty is worth every penny. Show reply

Called about my car having sensor lights on. Was sent a list of mechanics I could use. Booked it in. Got the quote for my sensor and it was all approved within a week. Show reply

Honestly, it is useless when you need your car to be fixed asap. If I were better informed from the used car dealer about the very meticulous procedure of claims, I wouldn’t have bought the warranty. Nonetheless, NWC staff members were friendly.

I purchased a used car with an aftermarket extended warranty/insurance from the Presidian/Davantage Group. I followed the Presidian policies to transfer the policy into my name. The Presidian representative then asked for service receipts from the previous owner which were provided, despite this not being a published requirement. The same… Read more

representative then responded that due to a engine control unit (ECU) remap that was completed as part of a repair process through the Presidian insurance policy by a Presidian certified repairer that the policy would not be able to be transferred into my name and that it would instead be cancelled. The representative stated that Presidian would consider the ECU remap a ‘modification’ despite it clearly being an authorised repair.

I attempted to explain the above to the representative and request my complaint be escalated, however they used the fact that Presidian had refused to transfer the policy into my name as justification to not proceed any further or even review the initial clearly incorrect decision. This was a clear case of an aftermarket insurance provider cherry picking any excuse to terminate policies and void their obligations.

Avoid this company and save your money!

Just like any insurance. Very vaguely underwritten terms and conditions. Don't specify what's covered and what's not. Their brouchers depict an overview of parts that's covered under the warranty. When it comes to processing claims they would reject saying that it's in their excluded list. Be careful when car dealers upsell this or add on to your deal.

National warranty have been fantastic to deal with. They have been extremely quick and easy to reply and arrange warranty work deemed to be acceptable. Communication has been very prompt. I wouldn't buy a caravan without it. Highly recommended. Show reply

I was pleasantly surprised how good the service was. I was expecting the company to give me 50 reasons why they shouldn't help me out, but experienced the direct opposite. Staff were firendly and helpful. The whole process was surprisingly easy and best of all, I actually had my repair completed. Thank you for being a breath of fresh air. Show reply

National warranty are fantastic ,people very friendly & professional .We have used them a few times with our extended warranty ,they keep you up to date with everything & get back to you very quickly with an outcome .Would definitely recommend this company & give them 5 stars. Show reply

I queried our eligibilty to access our warranty with yourselves and was so very pleasantly surprised with the follow up communication from yourselves and the speed with which you addressed our claim in a positive manner. I would strongly recommend your company in future to anyone who would seek my guidance. Show reply

The team were very responsive and helpful to provide a claim and easy to deal with on the claim. Usually, claiming on a policy can be difficult, stressful and time-consuming. However, with NWC was a breeze. Show reply

Whilst towing my caravan on a country road driving from Perth to Sydney I drove into a severe, gusty wind just outside of Port Augusta. Without warning the rear arm of my awning deployed. It suffered severe damage to the awning cover and bent the… Read more ·  3

struts. I managed to roll it back up but I had to use cable ties to secure it. I contacted NWC and they were excellent to deal with. The staff were very efficient and they liaised with my caravan repairer and kept me well informed. The assessment was dealt with very quickly. The awning was replaced in a very timely manner and I was able to continue on my journey. Fortunately I was staying for 5 weeks in Bateau Bay and it did take 4 weeks as my repairer had to order the awning and install it. His comment was that this is one of 6 awning roll outs he has done recently and this was the quickest of them all due to the quick assessment by NWC. I highly recommend NWC.

When we purchased our vehicle from a reputable used care dealer in Sydney, he encouraged us to take out a new car warranty from the National Warranty Company (NWC). I was hesitant at first but the dealer carefully explained how it works and that the… Read more ·  1

NWC had a good reputation, so we bought in. It is possibly one of the best decisions we have made when buying a car. We have had some major issues with parts that should not have failed and when we approached NWC about it they were very thorough in checking with our service repairer (in Northern NSW) and upon confirmation of the faulty parts, they provided the funds to help make repairs as per the NWC policy. This has happened a few time over the past 5 years and I have no hesitation to giving NWC 5 Stars and our full, wholehearted recommendation!