Netgear AC1200 EX6150

Appalling company if you need assistance ...don’t purchase a service contract – I purchased this extender and set it up with out difficulty and it worked as expected . We then had to change all the settings as we had moved to an NBN router . I called for assistance from netgear customer service. They told me they could not talk to me unless I purchased a service contract for unlimited technical assistance ...cost $89.95 per annum . I agreed and they managed to walk me through the changes I needed to make to bet it working again. Last week we had to upgrade our NBN router so I called netgear again for assistance . They denied all knowledge of the fact I had purchased a service contract from them on november 8th 2017 despite the fact The charge was on my visa and i sent them a screen shot . Unbelievable . They would not help at all . I have subsequently discovered Several other people who have had had the same experience with Netgear . I said I would not pay for another service contract so they would not help . They sent an email with a few links for me to fix the extender myself . I replied asking them to call me to discuss the service contract I had previously paid for ...total silence . Extremely unprofessional customer service staff . I am very disappointed to find such dishonesty inside a large company .

No More Drop Outs! – NETGEAR AC1200 WiFi Range Extender boosts your existing network range with the AC dual band. WiFi enables fast WiFi performance and delivers up to 1200Mbps. It works with any standard WiFi router and is ideal for very large homes and frustration free HD video streaming and gaming, which my "Minecraft Obsessed Teenager" so definately needs. So turn your ‘dead zones’ into fun zones and never deal with slow connection speeds or dropouts. NETGEAR WiFi AC1200 range extender helps you keep your mobile devices, media players or Laptops connected to WiFi with a reliable connection and expanded coverage in every corner of your home.